Dear Jean-Paul

I don't want us to fall out unnecessarily over this misunderstanding.

The one text message that you claim that you sent (I trust you may have sent it but it was not received), is simply not sufficient given the following communications from us over the past month, in addition to several visits to the property (without access) to see if anyone was in.

I was genuinely concerned for you both. We could see the bike in the hallway and so the flat did not look abandoned.

I even contacted your mother to see if you were ok.

Given that we have had no communication from you, it is not true to assert as you do, that you refused permission to access the property.

I think that you must have simply ignored all the correspondence, texts and emails from us. If you had rung to explain your position earlier then we would at least have understood and left you alone. You would have been in breach of contract, but that is your choice.

Log of messages:
The following is an example of communications sent to you giving reasonable notice of an appointment to view, given the obligation under the terms of the tenancy to allow access for re letting in the last 60 days of the tenancy.
This was repeated 16 times for the 16 prospective tenants who had to be repeatedly postponed and rebooked due to a total lack of response from you.

RJJE3 31 Jul 2023 09:38:05 Mail sent to Contact - Jean-Paul McCarthy - appointment View in your email software[ New Appointment ]

RJJE3 31 Jul 2023 09:38:01 Appointment updated (60983)

RJJE3 27 Jul 2023 10:05:19 Mail sent to Contact - Phillip Thomson - appointment View in your email software[ New Appointment ]
RJJE3 27 Jul 2023 10:05:19 Text message sent to contact advising new appointment (07878928797)
RJJE3 27 Jul 2023 10:05:19 Mail sent to Contact - Jean-Paul McCarthy - appointment View in your email software[ New Appointment ]


HNWX5 25 Jul 2023 16:17:26 Text message sent to contact advising new appointment (07882034090)
HNWX5 25 Jul 2023 16:17:26 Mail sent to Contact - Phillip Thomson - appointment View in your email software[ New Appointment ]
HNWX5 25 Jul 2023 16:17:25 Text message sent to contact advising new appointment (07878928797)
HNWX5 25 Jul 2023 16:17:25 Mail sent to Contact - Jean-Paul McCarthy - appointment View in your email software[ New Appointment ]
HNWX5 25 Jul 2023 16:17:25 New Appointment entered (60983)

[Correspondence] Access For Tomorrows Viewings Status: Open - New

Author Message Shared
Ash Kamaii
Posted: Wed 26th July, 2023, 9:55 am
Hi Jean Paul and Philip

Hope your well and all is well.

We have viewings for tomorrow from 1:15 to 2pm.

Please can someone be at the flat to arrange access.

Kind regards
Ash
Edit Post
E-mail Message to tenant
All in shared

Ash Kamaii
Posted: Thu 3rd August, 2023, 1:36 pm
Hi Jean and Philip

Still havent heard back from regarding the viewings.

Please can you get intouch before we charge you for missed appoinments

Kind regards

Ash
Edit Post
E-mail Message to tenant
All in shared

Jonathan Moss
Posted: Fri 4th August, 2023, 4:28 pm
Jean and Philip

You may be charged for failure to provide access in the event there is a void period between tenancies

To avoid this I need you to contact me urgently so we can get a set of keys from you.

Kind Regards

Jon


View Detail Add action Pay invoice 18626 Get access through outside and inside doors, hopefully avoiding changing locks. Awaiting Invoice 09 Aug 2023 Ian I+S Locksmith Jonathan Moss 23 Aug
[09 Aug 2023 12:01] Accessing flat at 11am Friday. If locks need to be changed we will have spares for the tenants in our office.
[09 Aug 2023 12:39] Job status updated by contractor (Ian I+S Locksmith)