Head Office, London, NW10
4.2/5, 103 reviews
78% recommended
0% sales valuation accuracy
0% sales fee satisfaction
94% lettings valuation accuracy
80% lettings fee satisfaction

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“Life Residential in London (STAY AWAY)...”

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Aug 08,2023
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By: 'Unhappy Landord'
Aug 08,2023
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Life Residential in London (2 Lakeside Drive) is one of the WORST LETTING agencies in UK to do business with as a LANDLORD.

1. They are always looking for things to "fix" in your rented apartment -- no matter if it needs fixing or not.

2. Any small "fix" is charged at a HIGH PREMIUM to fix. Example: Toilet leak costs over 200 GBP to fix???

3. Example: A small damaged wood plank in the patio (no complaints from the Tenant) was estimated to cost to repair over 2,200 GBP!!!!

4. They always take the side of the Tenant on ALL ISSUES.

5. As someone that was using them from 2007 (over 15 years), once I fired them last year, their "professionalism" drastically changed and they became non-responsive to open issues.

6. They over my 400 GBP in their books to return to me and are sitting on it with no action waiting for me to continuously chase them to refund the money.

7. They refuse to provide escalations within their office to Senior Management and/or UK Government bodies and ignore your requests.

8. ...

If you want a responsive and honest Letting Agency, stay away from this outfit. If you are a LANDLORD based outside UK, stay away from this outfit -- they will eat up your lettings earrings with high-prices "fixes" or work not really necessary.
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Latest Reviews

View all Reviews 103
Featured Review
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reviewed by 'tenant'
“Smooth process and responsive. Handled all my questions professionally and to my satisfaction. He was involved in my moving out ......”
Featured Review
a
reviewed by 'Aksa Muttappillil Joji'
“I have dealt with 2 property managers( Zainab and Thomas Chan) from Life Residential and both have given me great service. ......”
Featured Review
a
reviewed by 'Wai-Yuen Cheung'
“I want to commend my property agent for their prompt responses and effective actions. He provide excellent service and professional ......”
Featured Review
a
reviewed by 'Meaad'
“I can confidently say that Nicola Soper is one of the best property managers I've ever had. Her attention to ......”
Featured Review
a
reviewed by 'Kitty'
“Kalidass is our property manager for two years. He is helpful and responsive. Whenever our flat needs maintenance, he entertains ......”
20th May 2024
reviewed by 'Tsze Yi Aaron Ng'
“During the recent rent review conducted by Life Residential for my existing tenants, Chanelle Pierre provided very clear updates on ......”
Opening Hours
  • Monday: 08:30 - 17:30
  • Tuesday: 08:30 - 17:30
  • Wednesday: 08:30 - 17:30
  • Thursday: 08:30 - 17:30
  • Friday: 08:30 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Life Residential
FC200 Building, 2 Lakeside Drive
Park Royal,London
Greater London
NW10 7FQ
020 8896 9990

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales % 0% £830,000 £830,000
Lettings 94% 80% £875 £4,050
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
19 3 50 19 1 0 0 0 10 1
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Canary Wharf, E14
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Royal Wharf, E16
South Bank, SE1
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“Smooth process and responsive. Handled all my......”

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Jun 23,2023
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Kalidass
By: 'tenant'
Jun 23,2023
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Smooth process and responsive. Handled all my questions professionally and to my satisfaction. He was involved in my moving out process...
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“I have dealt with 2 property managers( Zainab......”

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Jun 21,2023
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Zainab
By: 'Aksa Muttappillil Joji'
Jun 21,2023
0 people found
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I have dealt with 2 property managers( Zainab and Thomas Chan) from Life Residential and both have given me great service. Always one mail away and ready to help....
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“I want to commend my property agent for their......”

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Jun 21,2023
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Kalidass
By: 'Wai-Yuen Cheung'
Jun 21,2023
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I want to commend my property agent for their prompt responses and effective actions. He provide excellent service and professional dedication....
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“Review...”

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Jun 12,2023
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Nicola
By: 'Meaad'
Jun 12,2023
0 people found
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I can confidently say that Nicola Soper is one of the best property managers I've ever had. Her attention to detail and commitment to providing exceptional service is truly impressive. I suffered from an issue in my property for two months with another property manager ...
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“Kalidass is our property manager for two year......”

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Jun 16,2023
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Kalidass
By: 'Kitty'
Jun 16,2023
0 people found
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Kalidass is our property manager for two years. He is helpful and responsive. Whenever our flat needs maintenance, he entertains our request promptly. The contractors he arranged are professional and polite persons. He also visits our flat to examine or to rectify the issues importance. ...
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“Professional and Effective!...”

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May 20,2024
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chanelle
By: 'Tsze Yi Aaron Ng'
May 20,2024
0 people found
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During the recent rent review conducted by Life Residential for my existing tenants, Chanelle Pierre provided very clear updates on the markets as well as made suitable recommendations which resulted in an uplift of the rentals after one year. Very happy with the 'hands-off' process ...
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By: Lucy
Jul 12, 2024
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Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Negin, Customer Relations Team ...

“Amazing...”

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Apr 17,2024
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Matt
By: 'Alaa'
Apr 17,2024
0 people found
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Matt Herring and Chanelle Pierre from LiFE Residential were amazing! They made renting super easy with their quick responses and friendly attitude. Definitely recommend them!...
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By: Lucy
Jul 12, 2024
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Dear Alaa, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team ...

“Excellent Services...”

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Apr 02,2024
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Anna
By: 'Richard LI'
Apr 02,2024
0 people found
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Our contract was due for a review and Amrita handled promptly, efficiently and with high professional standards. Anna at HK office lent a valuable help in terms of time difference and language. It was a quite smooth process for both parties. Many thanks to Amrita ...
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By: Lucy
Jul 12, 2024
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Dear Richard, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Negin, Customer Relations Team ...

“Engineer did a messy job....”

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Mar 11,2024
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Duane
By: 'Beatrice'
Mar 11,2024
0 people found
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Engineer did a messy job. Took my hanging bath towels to put on the floor to collect the dirt and dusts without asking....
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“Nirav is super helpful...”

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Mar 11,2024
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Nirav
By: 'Dhruv Krishnaraj'
Mar 11,2024
0 people found
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Nirav is super helpful and prompt in supporting tenant issues....
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By: Lucy
Jul 12, 2024
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Dear Dhruv, Thank you for leaving a 5* review. Kind regards, Negin, Customer Relations Team ...

“Thank you Lauren Turner for the assistance on......”

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Feb 01,2024
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Lauren
By: 'R'
Feb 01,2024
0 people found
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Thank you Lauren Turner for the assistance on the reported furniture issue. Much appreciated!...
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By: Lucy
Jul 12, 2024
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Thank you for your lovely words and for leaving a 5* review. Kind regards, Negin, Customer Relations Team ...

“Property agent was prompt and reliable...”

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Jan 29,2024
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Sophie
By: 'Ajitesh'
Jan 29,2024
0 people found
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My property agent, Sophie, was reliably prompt and responsive. The contractors however cancelled their pre scheduled appointments at the eleventh hour twice....
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By: Lucy
Jul 12, 2024
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Dear Ajitesh, Thank you for your lovely words and for leaving a 5* review. Kind regards, Negin, Customer Relations Team ...

“Smooth handover of flat to owner...”

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Jan 06,2024
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Noor
By: 'Lu'
Jan 06,2024
0 people found
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Our tenants moved out and we decided to take flat back and move into it ourselves. Noor was very helpful in closing things out promptly with the tenants and connecting me with service providers to paint, do minor repairs, remove worn out furniture and clean ...
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By: Lucy
Jul 12, 2024
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Dear Lu, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team ...

“Krissma Patel was very helpful in expediting ......”

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Nov 28,2023
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Krissma
By: 'Yasir'
Nov 28,2023
0 people found
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Krissma Patel was very helpful in expediting our requests for repairs and upgrades within the apartment, when other agents were a disappointing let down. Keep up the good work Krissma and thank you!...
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“It was a good property as per expectations. P......”

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Nov 27,2023
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Alisha
By: 'Arghya'
Nov 27,2023
0 people found
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It was a good property as per expectations. Price might be a bit high, but overall it's good as per my staying experience . Property managers are very cooperative and attentive....
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“Very happy with Ashleigh as my property manager...”

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Nov 21,2023
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Ashleigh
By: 'Felix'
Nov 21,2023
0 people found
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I recently got Ashleigh as my property manager and she has been nothing but helpful, quick and helpful responses. I had a property checkup today as requested by my landlord and she gave good insight and was reasonable when it came to assessing the state ...
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“Prompt response and resolution of issue. I ca......”

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Nov 21,2023
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Maham
By: 'mirko'
Nov 21,2023
0 people found
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Prompt response and resolution of issue. I called my property manager and the issue was resolved in a quick and efficient manner, no complaints at all....
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“The only positive experience about working wi......”

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Nov 17,2023
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Alisha
By: 'LM'
Nov 17,2023
0 people found
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The only positive experience about working with Life Residential as a property management firm was that Alisha handled the property. Prior to that, we (as tenants) had a very bad experience with another property manager (Darcey) who was unresponsive, unorganized and didn't handle anything in ...
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“My property manager (Sophie K) at Life Reside......”

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Sep 10,2023
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Sophie
By: 'J'
Sep 10,2023
0 people found
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My property manager (Sophie K) at Life Residential has always been prompt, efficient and very understanding with even my smallest queries. I can't think of any issue she hasn't solved or at least helped with as far as possible. Would certainly recommend Life as property ...
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“Efficient , thorough maintenance of plumbing ......”

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Sep 01,2023
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By: 'Angela'
Sep 01,2023
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Efficient , thorough maintenance of plumbing in the studio to keep the property up to standard for all Concerned . Great to anticipate and correct wear and tear before a problem arises . Thanks to all those concerned at the Printworks ....
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“Thank you so much to Life Residential for hel......”

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Aug 31,2023
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Bruce
By: 'Ajok'
Aug 31,2023
0 people found
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Thank you so much to Life Residential for helping me find the perfect apartment. Shoutout to Bruce, my realtor, for being so accommodating and understanding of my circumstances. Bruce secured me the best apartment in a fantastic area with great amenities and so much more. ...
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“Adam Fletcher of Life Residential....”

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Aug 29,2023
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Adam
By: 'Ned'
Aug 29,2023
0 people found
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Adam Fletcher has consistently provided exceptional service. He takes prompt action and gets the right results. He is very customer focused and drives to meet his clients' needs....
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“Anneta has been of great help organising our ......”

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Aug 24,2023
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Anneta
By: 'Johanna Soriano'
Aug 24,2023
0 people found
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Anneta has been of great help organising our bathtub replacement. She is really approachable and a great listener. It was a pleasure to liaise with her....
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“Great service....”

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Aug 23,2023
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Nirav
By: 'Diane'
Aug 23,2023
0 people found
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Thank you for your help and professionalism, Nirav! Great communication, responsive, knowledgeable and quickly provided a solution....
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“Responds quickly and tries to sort things out......”

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Aug 21,2023
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Sophie
By: 'Reinhard'
Aug 21,2023
0 people found
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Responds quickly and tries to sort things out on time....
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“They tried to keep my deposit for minor wall marks...”

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Aug 11,2023
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Jack
By: 'Student Tenant of Westgate House'
Aug 11,2023
0 people found
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Felt quite dishonest from my experience with moving out from Westgate House. Filed a complaint with MyDeposits and got 72% of my deposit back. Will be very careful ever renting from this agency again. The agents name was Jack Piggott....
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“Life Residential in London (STAY AWAY)...”

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Aug 08,2023
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By: 'Unhappy Landord'
Aug 08,2023
0 people found
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Life Residential in London (2 Lakeside Drive) is one of the WORST LETTING agencies in UK to do business with as a LANDLORD.

1. They are always looking for things to "fix" in your rented apartment -- no matter if it needs fixing or ...
read full review

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“Mr. Nirav Patel's good service on EPC renewal...”

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Aug 07,2023
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Nirav
By: 'Xinghai'
Aug 07,2023
0 people found
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I am an overseas landlord served by LifeResidential for over ten years. This time, Mr. Nirav Patel (Compliance & PPM Coordinator) helped me a lot on the renewal of Energy Performance Certificate of my property in London. Mr. Patel gave me a comprehensive explanation on the ...
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“Great service...”

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Jul 31,2023
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Krissma
By: 'Alfred'
Jul 31,2023
0 people found
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The attentive staff always respond to matters raised within a reasonable time frame Thank you...
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“Maham was very professional and helpful in at......”

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Jul 30,2023
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Maham
By: 'Rishka and Usmaan'
Jul 30,2023
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Maham was very professional and helpful in attending to our query. She went above and beyond. Thank you very much!...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 9:31 AM 17/09/2019 by heather heather

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