0% lettings valuation accuracy
0% lettings fee satisfaction
Aug 10,2023
Aug 10,2023
1
people found
this helpful
this helpful
As a letting agent, Haart Stratford let my property quickly 3 yeras ago and I was happy with the tenants. HOWEVER the ongoing property management service is absolutely terrible. Over 3 years Haarts have failed to sorted out tenancy issues as promised leaving me legally at risk; they have failed to renegotiate rents annually, and they are agressive in their manner to both me and the tenants. They only try to do something AFTER I have sacked them. They carry on contacting my tenants even though I terminated their service.
The worst part is that Haarts Terms of Business include no provision for you to give notice to end their contract, except in the case of breach of contract. The current terms of business contain a clause requiring you to pay SIX full weeks rent ( not fees) to sack them for their awful service. If my experience is anything to go by, you are very likely to want to sack them, and you are very likely to have to take them to the property ombudsman to avoid the ridiculous penalty fee. which will be a lot of agravation.
Haarts terms of business are structured in such a way as to give their staff no incentive to give a good level of customer service: Yhey think they can bill you more for leaving them than staying with them.
They don't explain the terms, they don't deliver on their promises, they won't accept any fault, and they will tak to you as if you are an idiot.
in 2022 and 2023 both times I have complained, they tell me they have a whole new team in place so everything will be better now. Nothing has changed. Haarts Stratford have zero interest in providing a customer service, and are only interested in extracting gfees from you.
STrongly advise you to use a differet agent. this has beeen the worst letting agent experience I've had in 20 years of letting my flat. Save yourself the stress of having to deal with them.
The worst part is that Haarts Terms of Business include no provision for you to give notice to end their contract, except in the case of breach of contract. The current terms of business contain a clause requiring you to pay SIX full weeks rent ( not fees) to sack them for their awful service. If my experience is anything to go by, you are very likely to want to sack them, and you are very likely to have to take them to the property ombudsman to avoid the ridiculous penalty fee. which will be a lot of agravation.
Haarts terms of business are structured in such a way as to give their staff no incentive to give a good level of customer service: Yhey think they can bill you more for leaving them than staying with them.
They don't explain the terms, they don't deliver on their promises, they won't accept any fault, and they will tak to you as if you are an idiot.
in 2022 and 2023 both times I have complained, they tell me they have a whole new team in place so everything will be better now. Nothing has changed. Haarts Stratford have zero interest in providing a customer service, and are only interested in extracting gfees from you.
STrongly advise you to use a differet agent. this has beeen the worst letting agent experience I've had in 20 years of letting my flat. Save yourself the stress of having to deal with them.
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Latest Reviews
10th Aug 2023
reviewed by 'Landlady'
28th May 2018
reviewed by 'Mrs.Chan'
1st Dec 2016
reviewed by 'Ita'
4th Jun 2015
reviewed by 'Laura'
Opening Hours
Address
haart
4a Ibex House, Leytonstone Road
Stratford,London
Greater London
E15 1SE
020 8536 0785
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £1,500 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 0 | 1 | 0 | 1 | 1 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Aug 10,2023
Aug 10,2023
1
people found
this helpful
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As a letting agent, Haart Stratford let my property quickly 3 yeras ago and I was happy with the tenants. HOWEVER the ongoing property management service is absolutely terrible. Over 3 years Haarts have failed to sorted out tenancy issues as promised leaving me legally at risk; ...
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May 28,2018
May 28,2018
0
people found
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Sayma is helpful and quick in responses. She is easy to get along with. She understands my needs and gives relevant suggestions on properties. She is hardworking and I am impressed by her enthusiasm.
On enquiries, she has followed up efficiently and given clear and ...
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Comment on agent fees
I am not told on the Agent's Fees.
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Dec 01,2016
Dec 01,2016
0
people found
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They're good at putting on a charming and friendly face when they want you to consider buying a property. But the moment you agree boy does the tune change. You better really inspect your property the first time round because it's the only chance you'll ...
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Dec 02, 2016
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(1)
Hi Ita,
We're very sorry to hear about your poor experience with our Stratford branch. Please email in to [email protected] with all the details so we can investigate.
Regards
Ross ...
Jun 04,2015
Jun 04,2015
0
people found
this helpful
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My thanks to Mr Paul Long and his team from Haart Stratford, who sold my property
They were clear and helpful throughout and kept me informed of the process . They managed to get me a very good asking price within 2 weeks of being on the ...
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Jun 10, 2015
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Hi Laura
Thank you for your lovely comments. We were concerned to see your 1 star rating but have noticed you have no negative feedback in your comments. If there is anything you wish to discuss please feel free to email us at [email protected]
Many thanks
Melanie Smith
Customer Relations Manager ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
