100% lettings valuation accuracy
60% lettings fee satisfaction
Aug 09,2023
Aug 09,2023
0
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Should be ZERO stars. Go with any other student housing company and you’ll have a way better experience. At the start of tenancy, you move into a house which is not cleaned and has numerous problems. You tell them about the problem and they take days to reply and weeks to fix these URGENT and health hazard repairs. After the end of tenancy, they charge you for repairs that were not there when you moved out. You won’t get your deposit back, and everyone who has gone with them have never gotten it back too. You will have to pay for extra utility bills and when you try to ask questions about these extra charges, they will not reply to your emails. Me and my housemates were charged thousands for repairs that we were not responsible for. We also payed for the posh pads cleaning service before we moved out because we were threatened that we would not receive our deposit back if we did not go with THEIR cleaning service. However, this is false as the extra charges invoice included cleaning fees. I was also accused of a damaged TV and damaged drawers when me and my housemates didn’t even use that TV once as we were all busy with Uni. This is just two of many extra charges they hit you after the end of your tenancy. Everyone I know has experience the same problem. They only reply when you are about to send them money. Very greedy company and do no care about the well being of students. There are a lot of other student housing companies in southampton and everyone who has gone with them have not had a bad experience , so go with them. When someone at Uni tells you not to go with poshpads, believe them because all the stories are true. I have reported this company to the university student hub and SUSU, and they have told me that this company has received numerous complaints, and students should avoid renting from Posh Pads no matter what. They overcharge, they don’t care about your well being and the employees are rude and unprofessional.
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Latest Reviews
30th Oct 2023
reviewed by 'UY'
9th Aug 2023
reviewed by 'Ja'
30th Nov 2022
reviewed by 'Sarah'
15th Mar 2022
reviewed by 'Andrew'
6th Feb 2022
reviewed by 'James'
17th Sep 2021
reviewed by 'Sophie'
Opening Hours
Address
Posh Pads
51 Bedford Place
Southampton
Hampshire
SO15 2DT
023 8008 1000
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 60% | £400 | £3,271 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 9 | 6 | 0 | 0 | 0 | 0 | 0 | 1 |
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Oct 30,2023
Oct 30,2023
0
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Horrendous! Don’t be fooled by this team of charlatans. Aggressive selling pitch. They just want to fleece you of every penny for accommodation that should be condemned. Ageing houses that would make your skin crawl. There are definitely agents with more integrity out there....
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Aug 09,2023
Aug 09,2023
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Should be ZERO stars. Go with any other student housing company and you’ll have a way better experience. At the start of tenancy, you move into a house which is not cleaned and has numerous problems. You tell them about the problem and they ...
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Nov 30,2022
Nov 30,2022
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TERRIBLE SERVICE - we recently used Posh Pads for a student house rental. The service was slow and bureaucratic. When we moved in to the property a significant amount of additional work was required which had previously been promised would be complete by our move ...
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Mar 15,2022
Mar 15,2022
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Have started to complain and will update on how it goes. Essentially my daughter has decided to change University. She had agreed a let that is yet to start (tenancy date 01.07.2022 - 30.06.2023. The letting agent will not let her pull out and is demanding full ...
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Mar 17, 2022
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Dear Andrew,
In discussions with your daughter’s housemates we have explained that she and her group have signed a contract which legally binds the tenants and the Landlord. We are very happy for her to replace herself if she finds a suitable replacement. We will do what we can to help. ...
Feb 06,2022
Feb 06,2022
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I am at university and used Posh Pads during my student let. This was a massive mistake and we have had massive problemsw thi them. We have had problems getting our deposit, they were very slow to sort issues with the house (boiler breaking down ...
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Sep 17,2021
Sep 17,2021
0
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Had a leak in my room, the maintenance team were very quick to respond and made my room perfect. Thanks a lot posh pads !!...
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Sep 15,2021
Sep 15,2021
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Had many problems since moving into my student house, but posh pads maintenance man Lewis has been nothing but help, he's really gone above and beyond to make sure my house is fixed and pest free! Couldn't recommend him anymore, also Georgia in the office ...
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Jun 22,2021
Jun 22,2021
0
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We had a problem with our washing machine and Darryl came over to fix it very quickly. He was helpful and sorted the issue out right away. Thanks Darryl!...
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Feb 05,2021
Feb 05,2021
0
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The lock to my room was broken and so I called posh pads, they had Darryl out in under an hour to get me into my room and had the new lock on within a day! Great customer service, very friendly and helpful!...
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Oct 23,2020
Oct 23,2020
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Amazing improvements throughout the house
The house was in a poor condition when the previous tenants left which, due to Covid related issues, was not resolved before we moved in. There were some delays to the work getting started but the house has received a ...
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Jun 29,2020
Jun 29,2020
2
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I must say that our staying was delightful, Ash from maintenance was always helping us if we had a problem. They always respond as soon as they can with the best solutions. Maintenance team is a very friendly and hardworking team. Definitely I recommend them....
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Jul 15, 2020
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Hi Paola,
Thank you ever so much for your kind review. I will make sure to pass on your lovely words to Ash and the team! We are glad that you were pleased with the service you received. Many thanks. ...
Oct 24,2019
Oct 24,2019
2
people found
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this helpful
Honestly can't thank them enough. After a 5 hour interview in Heathrow and travelling back to Southampton I realised I'd left all my keys at home and no one was in my house in Southampton to let me in! After calling posh pads and speaking to ...
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Jul 15, 2020
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Hi Charlotte,
Thank you for this lovely review. We strive to provide the very best service to our tenants and are so pleased you were happy with your experience with Posh Pads! If you ever need anything else, please just contact our office on 023 8008 1000. Many thanks. ...
Apr 18,2019
Apr 18,2019
4
people found
this helpful
this helpful
I have been a tenant for Posh Pads for just under a year therefore I am very familiar with how the company operates in terms of communicating with tenants, paying rent and house maintenance.
Ash is a newly acquainted member to Posh Pads and since ...
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Jul 15, 2020
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Hi Chloe,
We are so pleased you were thrilled with the service you received from Posh Pads. I will make sure Ash is aware of what a credit he is to the team! Thanks again Chloe. ...
Mar 22,2019
Mar 22,2019
3
people found
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this helpful
We signed with posh pads last year after being told not too. I can honestly say that it has been trouble free, any issues were addressed in good time and the office staff were friendly....
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Comment on agent fees
Good
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Jul 15, 2020
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Hi Jason,
Thank you for this great review. We are glad to hear you had a trouble free experience with Posh Pads, as this is what we strive for. If you ever need anything, please do not hesitate to contact the office on 023 8008 1000. Thanks again Jason. ...
Feb 14,2019
Feb 14,2019
5
people found
this helpful
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We've been searching for a house since November. I think we tried pretty much every agent in the city but we were quite a fussy all girl group. The house had to be in the right location to accomidate medics who need to be the ...
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Comment on agent fees
Good. There were no fees!
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Jul 15, 2020
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Hi there Ali,
Thank you so much for your lovely review. We are so glad we were able to sort you the perfect home, and in a brilliant location for your flatmates! Many thanks. ...
Aug 13,2018
Aug 13,2018
16
people found
this helpful
this helpful
I am a uni student and have been with Posh Pads for the last year. We were told to stay away from using Posh Pads however there were few student houses left and so we had no choice. I regret this decision majorly as we ...
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Comment on agent fees
Bad
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Jul 15, 2020
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Hi Eleanor,
We are really sorry to hear that you have not had a good experience with Posh Pads. If you could give the office a call on 02380081000, we will be able to revise the situation and help rectify it. Thanks again. ...
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