50% lettings valuation accuracy
50% lettings fee satisfaction
Apr 03,2013
Apr 03,2013
9
people found
this helpful
this helpful
This is my first time property hunting, but I know bad service when I see it and quite frankly the way Haart have treated me and my partner, I will never use them again.
I called the Haart office in Taunton several weeks back now to view some flats to let. Over the phone I gave them my budget, my requirements, my job title, my partners job title, my current address, email, phone no. etc. We arranged to meet one day in the afternoon after me and my partner finish work.
When me and my partner arrived at the office several days later to attend our pre-arranged viewing they had no idea we were coming, we weren't even in their books! The agent supposed to be showing us the properties was showing someone else around. Without so much as an apology we were sent home and asked to come back the same time the next day.
The next day me and my partner returned to Haart and again we were met by confused looks, we were asked to take a seat and someone would be with us shortly.
We sat in the office for half an hour whilst a Haart employee frantically rushed around, trying to find his colleagues number. After eventually finding the number he couldn't get hold.
When the agent who was suppose to be showing us around finally arrived he didn't greet us or apologise for being late. Instead, he sat to his desk and began typing emails and making phone calls. After a long wait he approached us and explained that he hadn't any keys to view any flats and hadn't contacted any landlords or tenants beforehand to let them know we were coming; so we were sent home and our booking rescheduled again.
The third time our re-scheduled viewing rolled round I had no faith. I made my partner ring in advance and check that they were ready. Quite frankly, I had better things to do on a Saturday than sit in the Haart office for half an hour being treated like dirt, only to eventually be thrown out into the street empty handed again.
I began to take the way me and my partner had been treated personally, I believed that because we weren't married or middle aged the agents weren't taking us seriously.
It was a good job my partner did ring to confirm the booking, because once again they hadn't arranged anything for us. They had to take all our details again, because they had no record of them and all the places I had originally shown interest in were gone; we were promised to be shown something later in the week without fail.
Today, after a long day at work me and my partner wandered on up to the Haart office and to our surprise we were recognised! (I suppose only because we've shown our faces in there so much over the past couple weeks)!
My partner had once again called up beforehand to confirm and he had been asked for our details again, budget, location, other requirements... so we were appalled to be asked what our budget was yet again. We let them know and then the agent began searching on her computer for place to show us. We waited in the office for 15 minutes whilst she planned out where to take us.
When she was done she asked us if we were ready and then dissappeared, only to reappear a moment later and ask us quite bluntly 'Are you coming!?', she was taking us out to the car park behind the offices to drive us to our viewing but rather than politely explaining that we were taking the car assumed that we were mind readers.
We got in the car and started driving and then she asked what our preferred location was. My partner explained that he had told her on the phone not two hours ago that we wanted central Taunton and she explained that she was showing us two properties both on the outskirts of Taunton and had only confirmed one, because she hadn't called the landlord in advance about the second.
Reluctantly, I was driven way out of Taunton, away from work, away from the shops, away from all the conveniences I was searching for in staying central and was dragged very half-asked around a flat that I saw very little in.
It was obvious to me that the agent was more concerned about getting home on time than renting the property out. She almost tried getting away without giving us a lift back into town!
Throughout my experience with Haart I have been treated with no respect.
The way me and my partner have been passed between colleagues means that no one has built any kind of log of who we are or what we're looking for.
Each and every time, we've had to contact them first, even when promised they haven't contacted us to confirm or re-schedule anything, me and my partner have been doing all the work.
The fact in took us four attempts to see one property that wasn't even remotely what we were after is appalling.
This is the final straw, I will never use Haart again. Not in Taunton, not anywhere.
I called the Haart office in Taunton several weeks back now to view some flats to let. Over the phone I gave them my budget, my requirements, my job title, my partners job title, my current address, email, phone no. etc. We arranged to meet one day in the afternoon after me and my partner finish work.
When me and my partner arrived at the office several days later to attend our pre-arranged viewing they had no idea we were coming, we weren't even in their books! The agent supposed to be showing us the properties was showing someone else around. Without so much as an apology we were sent home and asked to come back the same time the next day.
The next day me and my partner returned to Haart and again we were met by confused looks, we were asked to take a seat and someone would be with us shortly.
We sat in the office for half an hour whilst a Haart employee frantically rushed around, trying to find his colleagues number. After eventually finding the number he couldn't get hold.
When the agent who was suppose to be showing us around finally arrived he didn't greet us or apologise for being late. Instead, he sat to his desk and began typing emails and making phone calls. After a long wait he approached us and explained that he hadn't any keys to view any flats and hadn't contacted any landlords or tenants beforehand to let them know we were coming; so we were sent home and our booking rescheduled again.
The third time our re-scheduled viewing rolled round I had no faith. I made my partner ring in advance and check that they were ready. Quite frankly, I had better things to do on a Saturday than sit in the Haart office for half an hour being treated like dirt, only to eventually be thrown out into the street empty handed again.
I began to take the way me and my partner had been treated personally, I believed that because we weren't married or middle aged the agents weren't taking us seriously.
It was a good job my partner did ring to confirm the booking, because once again they hadn't arranged anything for us. They had to take all our details again, because they had no record of them and all the places I had originally shown interest in were gone; we were promised to be shown something later in the week without fail.
Today, after a long day at work me and my partner wandered on up to the Haart office and to our surprise we were recognised! (I suppose only because we've shown our faces in there so much over the past couple weeks)!
My partner had once again called up beforehand to confirm and he had been asked for our details again, budget, location, other requirements... so we were appalled to be asked what our budget was yet again. We let them know and then the agent began searching on her computer for place to show us. We waited in the office for 15 minutes whilst she planned out where to take us.
When she was done she asked us if we were ready and then dissappeared, only to reappear a moment later and ask us quite bluntly 'Are you coming!?', she was taking us out to the car park behind the offices to drive us to our viewing but rather than politely explaining that we were taking the car assumed that we were mind readers.
We got in the car and started driving and then she asked what our preferred location was. My partner explained that he had told her on the phone not two hours ago that we wanted central Taunton and she explained that she was showing us two properties both on the outskirts of Taunton and had only confirmed one, because she hadn't called the landlord in advance about the second.
Reluctantly, I was driven way out of Taunton, away from work, away from the shops, away from all the conveniences I was searching for in staying central and was dragged very half-asked around a flat that I saw very little in.
It was obvious to me that the agent was more concerned about getting home on time than renting the property out. She almost tried getting away without giving us a lift back into town!
Throughout my experience with Haart I have been treated with no respect.
The way me and my partner have been passed between colleagues means that no one has built any kind of log of who we are or what we're looking for.
Each and every time, we've had to contact them first, even when promised they haven't contacted us to confirm or re-schedule anything, me and my partner have been doing all the work.
The fact in took us four attempts to see one property that wasn't even remotely what we were after is appalling.
This is the final straw, I will never use Haart again. Not in Taunton, not anywhere.
What agent could do to change your mind?
Haart could have treated us with a little decent respect and acted as though they actually wanted our custom. They should have a communal diary, so that everyone can see who is viewing what when. They should keep a tight record of their customers details. And they should keep each others phone numbers and keep their phones. They should be more polite and focus more on their customer service. They should be more prepared and more organised. And overall more professional.Attached Filesnbsp;
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Latest Reviews
2nd Mar 2021
reviewed by 'Andrew'
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reviewed by 'Alison'
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7th Aug 2018
reviewed by 'Mnewland'
5th Jul 2018
reviewed by 'Melanie'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 50% | 50% | £500 | £1,295 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 1 | 2 | 4 | 0 | 4 | 0 | 3 | 2 |
Areas covered
- TA1
- TA2
- TA3
- TA4
- TA5
- TA6
- TA7
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Mar 02,2021
Mar 02,2021
0
people found
this helpful
this helpful
Dan was very helpful during and throughout the process would recommend if your looking for a property or a room...
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Dec 13,2019
Dec 13,2019
0
people found
this helpful
this helpful
I was very pleased with the personal, friendly and efficient service from Victoria at Haart Estate Agent.
Victoria was helpful, knowledgeable, called back when she said she would, a good experience in what is a stressful process, I would definitely recommend to other people....
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Aug 02,2019
Aug 02,2019
0
people found
this helpful
this helpful
Very fast response and very to my emails and Mr Munroe got me the viewing marked as soon as possible...
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Jun 24,2019
Jun 24,2019
0
people found
this helpful
this helpful
Just signed up with Haart Taunton branch. Absolutely fantastic experience to date. James couldn’t have been more professional on the intro meeting - no hard sale and took the time to explain the marketing thoroughly. 3 days in and already 3 viewings booked. Professional service through ...
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Aug 07,2018
Aug 07,2018
0
people found
this helpful
this helpful
We wanted to let our house out with haart and after three weeks cancelled the service. The communication was dreadful, there was no feedback on viewings, promises were broken and so on. I wouldn't trust them to rent out my car let alone my house. ...
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Comment on agent fees
N/A
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Jul 05,2018
Jul 05,2018
0
people found
this helpful
this helpful
Thanks to Dan Saunders for all your help in finding suitable properties for our clients. You're always a pleasure to talk to, going above and beyond to accommodate my endless stream of prospective tenants! I would recommend Haart for both tenants and landlords!
Fantastic customer ...
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Jul 05, 2018
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(1)
Thank you Melanie, I'm glad you've found the service a pleasurable experience! ...
Jul 03,2018
Jul 03,2018
0
people found
this helpful
this helpful
Looking into buying my first home, both James' have been really helpful and patient with my situation ... fully recommend them to everyone looking into buying.
Thanks again :)...
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Comment on agent fees
Didn’t have any fees
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May 03,2018
May 03,2018
0
people found
this helpful
this helpful
I'd a fantastic service from James, Brandon and Dan. They went the extra mile for me as I was out of the country while the property was up for sale. I'm very happy to highly recommend Heart Taunton....
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Comment on agent fees
Very acceptable and fair.
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May 09, 2018
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(1)
Hi Kate, Thank you very much for your kind review of our company and the excellent service you received! Unfortunately you didn't click 5-Stars so it has been registered as a 1-Star review!! If you have the ability to edit it, that would be amazing :) It has been a pleasure dealing with you throughout this transaction.
James from Haart Taunton ...
Jan 30,2018
Jan 30,2018
0
people found
this helpful
this helpful
Found Haarts very professional and thorough in their approach to marketing my property. Escorted every viewing which not all agents do. All staff made sure they were well versed with the property and answered all queries by clients fully....
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Comment on agent fees
Fees are in line with other agents
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Mar 09, 2018
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(1)
Hi there,
Thanks for your kind words and thank you for the 5-star feedback.
Have a wonderful day,
Regards
Ross ...
Apr 17,2017
Apr 17,2017
0
people found
this helpful
this helpful
Recently purchased a Property through Haarts arranged a few viewings and Dan was always punctual.
They encountered a few problems with the vendor, but Emma was very good and kept me up to date in a very difficult situation, very frustrating at times but no ...
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Apr 18, 2017
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(1)
Hi Daveyb,
Thank you for your kind review of our Taunton branch, we're pleased to hear you received a very satisfactory service. We will pass this feedback on.
Regards
Ross ...
Feb 10,2017
Feb 10,2017
0
people found
this helpful
this helpful
Emma, James & Dan at Haart have been very helpful with the effort they have put into selling my house, they have continually rang me with updates on prospective buyers and always contact me to make sure it is ok to bring people around for viewings,...
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Comment on agent fees
This agent's fees are very reasonable within the sector market
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Feb 10, 2017
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Hi Steve,
Thank you for your kind review of our Taunton branch, we're happy to hear they were very helpful with the sale of your property and kept you constantly updated throughout. We will pass this feedback on.
Regards
Ross ...
Nov 13,2015
Nov 13,2015
4
people found
this helpful
this helpful
I asked Haart in Taunton to value my property with a view to selling. It was valued but no photos taken. I did however sign a contract but did not think it was a sole agency as I had just been with an estate agent ...
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Nov 18, 2015
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(1)
Hi,
Sorry to read this. Can you forward the details including the cancellation email to help@haart,co.uk so we can try to resolve this ?
Many thanks
Melanie Smith
Customer Relations Manager ...
Aug 20,2015
Aug 20,2015
0
people found
this helpful
this helpful
We cannot praise Haarts enough. They found a buyer within 4 days. Professional team run by an excellent manager Rebecca. Emma kept us up to date with the buyers progress. Thank you so much for making this transaction stress free. We will always recommend you. In ...
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Sep 03, 2015
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(1)
Hi Paula,
Thank you for your lovely review. We are so pleased to hear about your experience with us and the success of your sale. All the best with your second property.
Kind regards,
Melanie Smith Customer Relations Manager ...
Dec 08,2014
Dec 08,2014
4
people found
this helpful
this helpful
Haart in taunton have no morals or principals in my view. They have no respect and are very rude! We are renting a flat through their company. It has really bad black mould an inch thick off of the walls! Including in my 6 months old ...
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Dec 12, 2014
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(1)
Hi Laura
I'm really sorry to hear about this. Please can you drop me an email as soon as possible so we can investigate this urgently: [email protected]
Many thanks
Melanie Smith
Customer Relations Manager ...
Jul 10,2014
Jul 10,2014
0
people found
this helpful
this helpful
Exceptional service from an exceptional member of staff. I put the sale of the property down to the perseverance, interest and professionalism of Will H. I honestly felt as though he was invested in the sale of the property and my trust in him led ...
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Comment on agent fees
Agents were open to negotiation
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Jul 10, 2014
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(1)
Dear Claire,
Thank you for taking the time to write this review. We are very pleased to hear about your positive experience with us. All the best for the future!
Melanie Smith, Customer Relations Manager. ...
Apr 03,2013
Apr 03,2013
9
people found
this helpful
this helpful
This is my first time property hunting, but I know bad service when I see it and quite frankly the way Haart have treated me and my partner, I will never use them again.
I called the Haart office in Taunton several weeks back now ...
read full review
read full review
What agent could do to change your mind?
Haart could have treated us with a little decent respect and acted as though they actually wanted our custom. They should have a communal diary, so that everyone can see who is viewing what when. They should keep a tight record of their customers details. And they should keep each others phone numbers and keep their phones. They should be more polite and focus more on their customer service. They should be more prepared and more organised. And overall more professional.Attached Filesnbsp;
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Mar 22,2012
Mar 22,2012
9
people found
this helpful
this helpful
At first this estate agents were helpful and friendly... Then the cracks started to show... Starting with the Agents not being able to give us a second veiwing of the property in which we had agreed to rent with... 3 weeks it too us and the ...
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Aug 11, 2012
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(1)
so after two viewings you didnt notice the damp, the smells or the filth? and you still moved in??? your mistake im afraid ...
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Complaints Procedure
Contact Rebecca Chudley in writing, Branch Manager
Last updated at 11:37 AM 14/09/2015 by Rebecca Chudley
