Coventry, CV1
2.2/5, 17 reviews
35% recommended
50% lettings valuation accuracy
60% lettings fee satisfaction

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“All they care about is getting paid no integrity...”

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Aug 02,2023
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By: 'Bolaji'
Aug 02,2023
0 people found
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My first experience with letting agents is the worst of them all. Had an issue with the names on my tenancy agreement and I sent the correct names for them to do the changes, which they did and it result was the wrong details again for myself and my partner. I was promised to be issued a letter that will override the Lettings agreement, but because I’ve moved and they've been paid, they started taking me for granted. I mentioned to them that I need this document for something in which my name and my wife's name must be arranged appropriately and it's just urgent. One of their staff started putting the blames on me. I let these guys aware this document is urgent and I was told I will get it the following working day, now it's more than 5working days. OMG


No Integrity, customer satisfaction is poor, and all they care about is getting paid.
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Latest Reviews

View all Reviews 17
2nd Aug 2023
reviewed by 'Bolaji'
“No Integrity, customer satisfaction is poor, and all they care about is getting paid.Had an issue with the names ......”
2nd Aug 2023
reviewed by 'Bolaji'
“My first experience with letting agents is the worst of them all. Had an issue with the names on my ......”
1st May 2022
reviewed by 'Doug'
“Worst estate agents in Coventry ?Phoned up about a property that was advertised as “ price on application” After 5 attempts nobody ......”
10th Nov 2021
reviewed by 'Layton'
“Horrendous! Rent out houses with 'allocated parking space' fail to issue you a permit and leave you high and dry ......”
3rd Feb 2020
reviewed by 'Colin'
“Both Lettings & Sales team have been professional & friendly. Provided good advise & we received the results that we needed in a ......”
22nd Sep 2019
reviewed by 'Agnes'
“We tried to buy property by them but never happened as they did not show the property to as but ......”
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:30
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

Connells
38 New Union Street
Coventry
West Midlands
CV1 2HN
02476 553093

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 50% 60% £550 £1,150
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 1 3 5 1 0 0 0 1 5
Areas covered
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  • Sales
  • Lettings
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  • Block Management
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  • Conveyancing
  • Mortgage Advice
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“No integrity and poor customer satisfaction...”

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Aug 02,2023
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By: 'Bolaji'
Aug 02,2023
0 people found
this helpful
No Integrity, customer satisfaction is poor, and all they care about is getting paid. Had an issue with the names on my tenancy agreement and I sent the correct names for them to do the changes, which they did and it result was the wrong ...
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“All they care about is getting paid no integrity...”

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Aug 02,2023
Minithumbdown
By: 'Bolaji'
Aug 02,2023
0 people found
this helpful
My first experience with letting agents is the worst of them all. Had an issue with the names on my tenancy agreement and I sent the correct names for them to do the changes, which they did and it result was the wrong details again ...
read full review
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“Worst estate agents in Coventry ?Phoned up a......”

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May 01,2022
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By: 'Doug'
May 01,2022
1 people found
this helpful
Worst estate agents in Coventry ? Phoned up about a property that was advertised as “ price on application” After 5 attempts nobody answered the phone! Tried ringing the letting side. They took down my number and would get somebody to ring me back. That was five days ...
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“Horrendous! Working with dodgy car park companies...”

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Nov 10,2021
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rebecca
By: 'Layton'
Nov 10,2021
0 people found
this helpful
Horrendous! Rent out houses with 'allocated parking space' fail to issue you a permit and leave you high and dry with the Car Park Management company. They don't accept their failings in not providing the full details, so be warned just because you rent a ...
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“Both Lettings & Sales team have been professi......”

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Feb 03,2020
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By: 'Colin'
Feb 03,2020
0 people found
this helpful
Both Lettings & Sales team have been professional & friendly. Provided good advise & we received the results that we needed in a timely manner...
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“They did not turn up for viewing...”

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Sep 22,2019
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By: 'Agnes'
Sep 22,2019
2 people found
this helpful
We tried to buy property by them but never happened as they did not show the property to as but even did not delete the appointment for viewing, as well. So we travelled 2 hours for nothing.........
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“Waste of time and money... Bad joke...”

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Mar 20,2018
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By: 'I'
Mar 20,2018
1 people found
this helpful
The people at Connels are absoulute joke but a bad one.Other than Marni none of them were helpful enough... It took me 8 weeks, over 15 phone calls and over 15 emails to get my deposit back... If you want to be humiliated with your money go ...
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Comment on agent fees
They didn't deserve a penny nerver mind the hundreds of punds they charged.
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“Do not use these agents to rent your properties. As ......”

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Jan 26,2018
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By: 'Susie'
Jan 26,2018
2 people found
this helpful
Do not use these agents to rent your properties. As soon as you sign up with them they will ignore you. I was given incorrect legal advice and an incorrect section 21 Notice was served by them. They did not even bother to tell me when ...
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“I just wanted to say a big thank you to ......”

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Feb 01,2017
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Sian
By: 'Tracy'
Feb 01,2017
0 people found
this helpful
I just wanted to say a big thank you to Sian Tuson for sorting getting my deposit back from the tenants through TDS. Sian was a great help throughout the process from start to finish . Also to Jamie Fearn for being their where or whenever ...
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“Very open and willing to help and solve problems. Although ......”

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Nov 18,2016
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Jamie
By: 'Joao'
Nov 18,2016
0 people found
this helpful
Very open and willing to help and solve problems. Although sometimes these may take a while. My first experience with an agency in the UK and overall very positive. High values of honesty and trust....
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Comment on agent fees
Normal/standard fees, I guess...
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“I don't understand the bad reviews! The staff are amazing!! ......”

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Aug 02,2016
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By: 'Bobby'
Aug 02,2016
0 people found
this helpful
I don't understand the bad reviews! The staff are amazing!! Especially Ruth and Maxine. Do not hesitate to use them, top class service, so friendly and will go to every length to help you every step of the way!...
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Comment on agent fees
They are more expensive than others so you may decide not to use them....big mistake! They will get your money back and a lot more for your pocket on the sale. Worth every penny!
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“I am pleased to write a review for Connells Lettings ......”

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Jul 06,2016
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Sian
By: 'Tenant'
Jul 06,2016
4 people found
this helpful
I am pleased to write a review for Connells Lettings Support Centre and my property co-ordinator. As per introduction, we (couple + toddler) have moved into a modern 2 bedroom flat in 2015 and this flat is managed by Connells lettings support centre with a dedicated property co-ordinator. ...
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Comment on agent fees
As a tenant, I am not aware about the fees paid by the landlord
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“I would like to Thank Sian Tuson from Connells lettings ......”

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Apr 07,2016
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Sian
By: 'K'
Apr 07,2016
0 people found
this helpful
I would like to Thank Sian Tuson from Connells lettings for her commitment, and genuine help and support with claiming our deposit back when we moved out of a Connells property in Jan 2016. Sian is professional, polite and able to communicate and negotiate between landlord ...
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Comment on agent fees
Fair
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“This is a terrible estate agents and I would seriously ......”

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Oct 28,2015
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Sarah
By: 'Adrian'
Oct 28,2015
4 people found
this helpful
This is a terrible estate agents and I would seriously advised anyone attempting to use their services to look else where. They are seriously unprofessional in their apporach to customer services promising to send out texts which never arrive and making no attempt to apologise. ...
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“Really poor service from this agent when I tried to ......”

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Jun 13,2015
Minithumbdown
By: 'Olexyy31'
Jun 13,2015
3 people found
this helpful
Really poor service from this agent when I tried to sell my property with them. It took them 3 weeks to arrange first viewing. Then nothing happened for another 3 weeks. I asked my mate to give them a call and ask to arrange viewing as I ...
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What agent could do to change your mind?
Won't change my mind. My review is based on true facts and reflects service level provided by agent.
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Comment on agent fees
Overpriced for what you're getting back.
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“If you don't want your house sold then I highly ......”

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Jun 02,2014
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By: 'Google'
Jun 02,2014
4 people found
this helpful
If you don't want your house sold then I highly recommend these bunch of monkey's who know as much about selling property as my 2 year old. Never calling back- never any updates- conflicting information from 1 person to the next. My husband called in pretending he ...
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What agent could do to change your mind?
If they did their job!!
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“Total and utter disgrace the way these muppets handle things.......”

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Feb 07,2014
Minithumbdown
By: 'killershadow'
Feb 07,2014
7 people found
this helpful
Total and utter disgrace the way these muppets handle things. I had a call from one of their reps asking me to visit their branch with ID such as passport/wage slip/proof of deposit to buy/proof of current address before i could view ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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No procedure available.

Awards won by Connells, Coventry CV1 2HN



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