60% lettings valuation accuracy
27% lettings fee satisfaction
Aug 01,2023
Aug 01,2023
2
people found
this helpful
this helpful
AVOID AT ALL COSTS. After numerous emails with the agency (Sara Fernandes), Marsh and parsons, they refused to give our deposit back or negotiate. They were claiming deductions that were not correct and all due to a misleading information between the agency and the landlord. I have emails, videos, pictures of the state of the flat when we moved in and out, issues we had and faults around the flat they never fixed. They wanted to deduct more than 300£ for cleaning and they refused to share the receipt ( We have a video that the flat was left in a prefect clean state) and they wanted to deduct another 300£ for a TV stand that was left in the property. We had the approval from Marsh and Parsons for this tv stand and they were saying that the landlord requested to leave this as it was. We never received that information whatsoever. It has been 5 months and we haven't seen a penny from our deposit until today, not even the amount that was not in dispute.
- They asked us to pay an extra day on rent because we started the tenancy on the 27th September 2021 and we were moving out on the 27th March 2023, Never seen this before and when we gave the notice they didn’t even mentioned this, just chased it after the 27th of March 2023
- They don’t care about anything else but money and even with the TDS dispute they managed to keep £300 from us.
- They will ignore you and treat you like you are stupid. Even with the dispute open they sent an email to a different tenant chasing for payment of the cleaning (DISPUTED IN TDS).
- They are sneaky and they will try to get money of you in any way possible.
- Be careful with your check in report and check out report: Check in inventory has 188 photos and check out 412, how is this accurate to tell the difference between when we took the flat and when we left?
- There was nothing there about no bulbs working in the whole kitchen, broken chairs or stains in the carpet. We trusted this and we end up in a dispute for more than 5 months.
- The internal communication they have is rubbish so keep any emails you have and never speak with them by the phone, or make sure they send you an email after confirming EVERYTHING.
- They were a mess when we rented but the change from Jessica to Sarah was the next step to being completely unprofessional.
- They asked us to pay an extra day on rent because we started the tenancy on the 27th September 2021 and we were moving out on the 27th March 2023, Never seen this before and when we gave the notice they didn’t even mentioned this, just chased it after the 27th of March 2023
- They don’t care about anything else but money and even with the TDS dispute they managed to keep £300 from us.
- They will ignore you and treat you like you are stupid. Even with the dispute open they sent an email to a different tenant chasing for payment of the cleaning (DISPUTED IN TDS).
- They are sneaky and they will try to get money of you in any way possible.
- Be careful with your check in report and check out report: Check in inventory has 188 photos and check out 412, how is this accurate to tell the difference between when we took the flat and when we left?
- There was nothing there about no bulbs working in the whole kitchen, broken chairs or stains in the carpet. We trusted this and we end up in a dispute for more than 5 months.
- The internal communication they have is rubbish so keep any emails you have and never speak with them by the phone, or make sure they send you an email after confirming EVERYTHING.
- They were a mess when we rented but the change from Jessica to Sarah was the next step to being completely unprofessional.
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Jul 11, 2024
Dear Leire, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at [email protected]. I can look into this further for you. Kind regards, Lesley, Customer Relations Team
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Latest Reviews
27th Nov 2023
reviewed by 'Alexandre'
1st Aug 2023
reviewed by 'Leire'
27th Apr 2022
reviewed by 'alastair'
1st Dec 2020
reviewed by 'Perla'
17th Sep 2020
reviewed by 'Rashad'
5th Jun 2020
reviewed by 'Nikos'
Opening Hours
Address
Marsh & Parsons
80 Hammersmith Rd
Hammersmith,London
Greater London
W14 8UD
020 8846 2320
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 60% | 27% | £1,300 | £6,600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 6 | 0 | 11 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Nov 27,2023
Nov 27,2023
1
people found
this helpful
this helpful
I have been a tenant in a property 'managed' by M&P Hammersmith since the 21st of August 2023. Since moving in, they have been short from being unhelpful and flippant. There are several issues with the property that have either been conditional to our offer, ...
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Jul 11, 2024
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(1)
Dear Alexandre, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at [email protected]. I can look into this further for you. Kind regards, Lesley, Customer Relations Team ...
Aug 01,2023
Aug 01,2023
2
people found
this helpful
this helpful
AVOID AT ALL COSTS. After numerous emails with the agency (Sara Fernandes), Marsh and parsons, they refused to give our deposit back or negotiate. They were claiming deductions that were not correct and all due to a misleading information between the agency and the landlord. ...
read full review
read full review
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Jul 11, 2024
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(1)
Dear Leire, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at [email protected]. I can look into this further for you. Kind regards, Lesley, Customer Relations Team ...
Apr 27,2022
Apr 27,2022
1
people found
this helpful
this helpful
They are a nightmare to deal with. Tried to escalate within the business but was told I was dealing with a senior person and could only be handled by a colleague. They are trying to claim rent from a period after my daughter had left ...
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Dec 01,2020
Dec 01,2020
0
people found
this helpful
this helpful
Awful experience. They kept quiet about all hidden costs and said I would only be charged 10% of the rent. Asked me to pay lots of extra fees in advance and then the month when I expexted to receive £2050 for the rent of ky property, I ...
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Sep 17,2020
Sep 17,2020
0
people found
this helpful
this helpful
Avoid using Marsh and Parsons' service at any cost. Wouldnt exaggearte to say it was the most terrible experience I have ever had working with anyone in my life.
They found a tenant without any due diligence who stopped paying rental after a month. I ...
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Jun 05,2020
Jun 05,2020
2
people found
this helpful
this helpful
Renting a property with Marsh & Parsons has been my worst experience I had with a lettings office.
We were renting a 3 bedroom furnished flat in Fulham. Upon arrival, 1 of the 3 beds in the property was dismantled and thus, unusable. We made numerous complaints to the ...
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Oct 29,2019
Oct 29,2019
4
people found
this helpful
this helpful
Absolutely the most unprofessional, borderline criminal estate agents you will find in London. From lies to loosing original documentation, they manipulate facts, and evade any responsibility towards their mistakes. And if you try to complain, they will bully and harass, tenants and landlords alike, until, ...
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Oct 10,2019
Oct 10,2019
3
people found
this helpful
this helpful
Marsh and Parsons managed the house I rented for two years. They also acted for the landlord. The service they offer was abysmal and completely biased toward the landlord. I am now waiting for my deposit to be returned. Of course they are working with ...
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Mar 27,2019
Mar 27,2019
6
people found
this helpful
this helpful
We had them rent our over the course of 2 yrs. Each tenancy was a nightmare. Not due the tenants but due to the inefficiency of M&P. Rents were to be all inclusive. They would never tell the tenants that and tenants kept changing bills ...
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Comment on agent fees
Very high for terrible service
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Nov 07,2018
Nov 07,2018
8
people found
this helpful
this helpful
I'm a landlord who has been using M&P for over ten years but I will never use them again. There head office tenancy management team are extremely disorganised and make endless mistakes and then just don't apologise for them or handle their errors in ...
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Comment on agent fees
Their fees are the highest of local agents, but as they are upfront about this that's fine. However, if they can't deliver the service that they are being paid for, then that is not fine.
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Sep 14,2018
Sep 14,2018
6
people found
this helpful
this helpful
We have rented from then since March 2018, renting a reasonably pricey property. They are the most incompetent and also dishonest agency I have come across in 14 years renting in London. Very pushy ahead of us signing the lease, very unresponsive since then. They have not ...
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Comment on agent fees
Too high for their poor service
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Sep 05,2018
Sep 05,2018
1
people found
this helpful
this helpful
Northcote Road branch found good tenants. However, I would not recommend the management service for non-resident landlords. 5 property managers in 3 years. Due to not meeting the required standard of service, the tenants contacted us, the landlords, directly, and it required us to intervene, visit the ...
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Comment on agent fees
The highest fees in SW11 when I did a benchmark in June 2018.
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Aug 08,2018
Aug 08,2018
2
people found
this helpful
this helpful
From the moment you pay they will leave you absolutely alone. If you need any help with your flat you will find out that they do not manage the property and you should contact a landlord who if you are lucky will help you. But ...
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Jun 22,2018
Jun 22,2018
2
people found
this helpful
this helpful
I have found my experience with Marsh & Parsons to be truly horrendous. Aside from keeping my deposit over 4 months, the communication was exceptionally poor and there were substantial amounts of hidden fees that I was asked to agree to over email without seeing any breakdowns. ...
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Comment on agent fees
The agent consistently asked for agreement on fees without presenting the total amounts. The fees were much higher than market average or was expected.
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Jun 01,2018
Jun 01,2018
4
people found
this helpful
this helpful
My experience with the Property & Tenancy Management team at Marsh & Parsons Head Office has been so awful that I have had to file a formal complaint that was not addressed properly so now sending my complaint to the Property Ombudsman.
On top of that I ...
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Comment on agent fees
Awful, you pay ridiculous fees and they pander to the Landlord
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Jan 23,2018
Jan 23,2018
5
people found
this helpful
this helpful
TERRIBLE estate agent, however AMAZING recruitment agency!
They showed me the best way in life how to make money. You just need to work as a lightbulb changing contractor and you will earn millions! After our check out they wanted to charge me £96 for someone ...
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Comment on agent fees
way to high see my comments
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Aug 10,2017
Aug 10,2017
5
people found
this helpful
this helpful
Joseph Stoll and almost every customer service rep that i dealt with at Marsh and Parsons were inept and rude. Every time there was an issue with the apartment i had to reach out to marsh & parsons multiple times to get things done. at one ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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