100% sales valuation accuracy
100% sales fee satisfaction
Apr 01,2013
Apr 01,2013
5
people found
this helpful
this helpful
NEVER trust this agent!
We had the branch "manager" out to value our property and she advised us that if we marketed our property with them they would hold an open day, which would generate lots of interest and hopefully offers on our property. She then told us that if we did receive an offer they would tell them that someone else who viewed the property at the same time had put in a higher offer, hoping that they would then increase theirs, that way we would get the best possible price!!!!
We can only imagine this is exactly what game they played when we purchased our property through them some years earlier!!!! (It had been on the market a while when we started seriously looking to buy, we viewed it and put in an offer the same day only to be told 2 other people were interested and we would need to increase our offer, which we did!)
Needless to say we didn't market our property through Ward and Partners!
However, when we sold our property and was looking for somewhere to move to we viewed a few properties through them. We found a house we loved, and put an offer in just below the asking price. I was told that the offer had been declined and the vendor would accept 165,000 but not anything less. This was within our budget, so we increased to this. I was then told......that they would go back to the vendor with this offer "but not to get my hopes up as old people do tend to change their mind alot!!" YES SERIOUSLY!!
We were also constantly pressured into coming in and talking to their mortgage advisor - even when I persistently told them we had our mortgage fully agreed elsewhere, I was also told that if I didn't come in and discuss my finances with their mortgage advisor I would not be classed as a serious buyer!!!! (I have not once heard this from any other agent we have dealt with!!)
I am fully aware Ward and Partners take a huge cut out of successful recommendations to their in house mortgage advisor and solicitors.
When I made it clear I would not be taking out a mortgage through them or using Martin Tollhurst solicitors suddenly they seemed very disinterested in me. From calling me up to 4-5 times a day and leaving constant messages to hearing absolutely nothing!!
They clearly have very high targets to achieve and unfortunately this is their main concern! Having spoke to people locally about my view of them I was shocked to hear so many similar bad reports!!
My advise would be to avoid at all costs, especially the Birchington branch as they wouldn't know honesty if it jumped up and hit them in the face!
We had the branch "manager" out to value our property and she advised us that if we marketed our property with them they would hold an open day, which would generate lots of interest and hopefully offers on our property. She then told us that if we did receive an offer they would tell them that someone else who viewed the property at the same time had put in a higher offer, hoping that they would then increase theirs, that way we would get the best possible price!!!!
We can only imagine this is exactly what game they played when we purchased our property through them some years earlier!!!! (It had been on the market a while when we started seriously looking to buy, we viewed it and put in an offer the same day only to be told 2 other people were interested and we would need to increase our offer, which we did!)
Needless to say we didn't market our property through Ward and Partners!
However, when we sold our property and was looking for somewhere to move to we viewed a few properties through them. We found a house we loved, and put an offer in just below the asking price. I was told that the offer had been declined and the vendor would accept 165,000 but not anything less. This was within our budget, so we increased to this. I was then told......that they would go back to the vendor with this offer "but not to get my hopes up as old people do tend to change their mind alot!!" YES SERIOUSLY!!
We were also constantly pressured into coming in and talking to their mortgage advisor - even when I persistently told them we had our mortgage fully agreed elsewhere, I was also told that if I didn't come in and discuss my finances with their mortgage advisor I would not be classed as a serious buyer!!!! (I have not once heard this from any other agent we have dealt with!!)
I am fully aware Ward and Partners take a huge cut out of successful recommendations to their in house mortgage advisor and solicitors.
When I made it clear I would not be taking out a mortgage through them or using Martin Tollhurst solicitors suddenly they seemed very disinterested in me. From calling me up to 4-5 times a day and leaving constant messages to hearing absolutely nothing!!
They clearly have very high targets to achieve and unfortunately this is their main concern! Having spoke to people locally about my view of them I was shocked to hear so many similar bad reports!!
My advise would be to avoid at all costs, especially the Birchington branch as they wouldn't know honesty if it jumped up and hit them in the face!
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Apr 16, 2013
We are first time buyer and have viewed a few properties through ward and partners. From what you are saying I can totally understand due to the way we are being treated presently by a branch in Kent near us. In comparison to other agents who are very helpful and always calling to check in, from what I have experienced of ward and partners so far is a shambles with no customer service towards us. Such a shame that our experience of buying our first home has been tainted by their games. I don't have time for it personally. Such a shame that the quality of service some people have received from w&p is not the same at every branch. Apr 10, 2013
I can assure you i am not 'another local agent in Birchington' writing this. (I have contacted 'Jason Bunning' directly to discuss this further) Yes Ward and Partners are very 'passionate' about what they do, I didn't disagree with that for a second, the problem lies where they deliberately deceive potential buyers to boost their commission ratings!Its also factual that I am far from the only person on this website to mention about being severely pressured into using their recommended solicitors, mortgage advisers and being lied to about offers being outbid!!! (Oh let me guess all the other estate agents in Birchington have sat their on their lunch break and collaborated a plan!!!)
Apr 05, 2013
Sounds very much like another local agent in Birchington writing this........ Ward and Partners sucessfully outsell many agents in Kent and always will do as we are passionate about what we do. Apr 04, 2013
This feedback is extemely disappointing. I don't appear to be able to identify a complaint made to the branch or our client liaison department from the general details given and would welcome the opportunity to discuss the issues of concern. Please contact me at [email protected] Thank you. Jason Bunning, Group Partner.
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Latest Reviews
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23rd Sep 2013
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22nd Sep 2013
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £240,000 | £390,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 4 | 0 | 3 | 0 | 3 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jul 02,2021
Jul 02,2021
1
people found
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this helpful
Dane n crew have been fantastic in selling our house in under four weeks.... brilliant customer service... would use again in a heartbeat...
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Oct 14,2019
Oct 14,2019
0
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I cannot recommend Wards the of Birchington enough. My house sale was particularly long and protracted and Victoria was incredibly professional and supportive. Without her I doubt that the sale would have progressed to Completion. She kept me fully informed, was knowledgeable about all the ...
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Nov 07,2013
Nov 07,2013
0
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Jodi was a very friendly voice on the other end of the phone, keeping us informed of what was happening all the time and helping us get through a frustrating time with the solicitors holding us up....
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Oct 07,2013
Oct 07,2013
0
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Jodi has been exceptional in her dealings with my property sale, up until the point Jodi got involved I felt that things were moving very slow and I was not kept fully informed of the progress, I was getting frustrated why things were not moving ...
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Sep 23,2013
Sep 23,2013
0
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Jodi was excellent from the start of the purchase procedure. She was very efficient, kept us advised of what was occurring. Liaised with her client and myself and offered every assistance where she possibly could. She was fully aware of what was occurring throughout the ...
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Sep 22,2013
Sep 22,2013
0
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From the moment i viewed the property with Victoira i fell in love with it. I put in offer gladly it was accepted.
Then it was all systems go i mainly corresponded with Jodie as she is the sales negotiaterM As i had not before ...
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Sep 26, 2013
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(1)
Dear Sue,
Thanks for taking the time to add some lovely comments about Victoria and Jodi. They both work really hard to help our customers through the buying and selling process in as stress free way as possible. I really appreciate your kind words and will make sure I pass on my thanks to them as well.
Kind regards, Jason Bunning, Group Partner ...
Jun 24,2013
Jun 24,2013
1
people found
this helpful
this helpful
I would like to thank Victoria for all her support during our traumatic house move. Although we did not buy through this agent she was very supportive in trying to find us suitable property. Never pushy always professional. Thank you so very much....
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Sep 10, 2013
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Supernanny,
Thanks for those kind comments - I'm glad to see we could be of service and hope next time we can sell you a property! Good luck. Jason Bunning, Group Partner, Ward and Partners ...
Apr 16,2013
Apr 16,2013
0
people found
this helpful
this helpful
I have recently sold my house with Ward and Partners Birchington office. I have been extremely pleased with the level of service I have recieved throught this stressfull time. Jodie the sales progresser kept me informed at every stage of the procedure, she was always ...
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Apr 01,2013
Apr 01,2013
5
people found
this helpful
this helpful
NEVER trust this agent!
We had the branch "manager" out to value our property and she advised us that if we marketed our property with them they would hold an open day, which would generate lots of interest and hopefully offers on our property. She ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 16, 2013
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(4)
We are first time buyer and have viewed a few properties through ward and partners. From what you are saying I can totally understand due to the way we are being treated presently by a branch in Kent near us. In comparison to other agents who are very helpful and always calling to check in, from what I have experienced of ward and partners so far is a shambles with no customer service towards us. Such a shame that our experience of buying our first home has been tainted by their games. I don't h ...
Mar 11,2013
Mar 11,2013
0
people found
this helpful
this helpful
joseph was extremely helpful by keeping in touch all the way on the telephone and email.On the day we moved into the flat he came down and also sorted out some minor teething problems enabling us to move in....
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Aug 01,2012
Aug 01,2012
9
people found
this helpful
this helpful
Victoria came to see me in her own time and spent at least three hours with me while i told her exactly what help i needed.
I guess she must have been quite hungry when she left as it was nearly ten oclock at night. ...
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