82% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
79% lettings fee satisfaction
Aug 08,2024
Aug 08,2024
17
people found
this helpful
this helpful
I had a very, very disappointing experience with Rosewood Property (erstwhile Star lettings) back in the summer
Comment on agent fees
Bad for the service they provide to their Tenants
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
8th Aug 2024
reviewed by 'Phinn'
26th Apr 2023
reviewed by 'Phinn'
18th May 2022
reviewed by 'Lorenzo'
2nd Aug 2021
reviewed by 'Robert'
28th Mar 2021
reviewed by 'Emily'
2nd Mar 2021
reviewed by 'James'
Opening Hours
Address
Star Lettings & Property Management Ltd
6 Northernhay Place
Exeter
Devon
EX4 3QJ
01392 479100
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 82% | 100% | £0 | £0 |
| Lettings | 100% | 79% | £425 | £2,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 9 | 0 | 7 | 4 | 0 | 0 | 0 | 0 | 2 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Aug 08,2024
Aug 08,2024
17
people found
this helpful
this helpful
I had a very, very disappointing experience with Rosewood Property (erstwhile Star lettings) back in the summer...
read full review
read full review
Comment on agent fees
Bad for the service they provide to their Tenants
Was this helpful?
Yes
Yes
Apr 26,2023
Apr 26,2023
52
people found
this helpful
this helpful
I had a very, very disappointing experience with Star Lettings back in the summer of 2021 – I'd been served with a section 21”no fault eviction” due to an issue with mold in the bathroom floor (which it transpired was caused by a “long term leak under ...
read full review
read full review
Was this helpful?
Yes
Yes
May 18,2022
May 18,2022
1
people found
this helpful
this helpful
Star have been very communicative and attentive throughout the year long tenancy. They have accommodated us where possible in terms of privacy and studies when works on the property have been necessary. They have also been very kind and diligent with their care. I would ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 02,2021
Aug 02,2021
72
people found
this helpful
this helpful
Rented twice as a student with Star and dissatisfied both times as these properties were high rent for poor quality housing. Both properties had issues with mould and damp, Star suggested it was our fault as we had not ventillated rooms properly when cooking which ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 28,2021
Mar 28,2021
0
people found
this helpful
this helpful
Star Lettings are absolutely great, we’ve used them for a number of years and we really wouldn’t consider marketing our properties with anyone else. The team are always approachable and friendly and really are extremely knowledgeable regarding the local Lettings market. We can’...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 02,2021
Mar 02,2021
0
people found
this helpful
this helpful
Jennifer was amazing with the process from start to finish and was helpful with any areas with the tenancy I was unsure of as I was new to renting at the time....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 20,2020
Aug 20,2020
0
people found
this helpful
this helpful
I have given a 5 star rating because I have received excellent service throughout the whole process. It is the first time that I have dealt with this Star Lettings but I can highly recommend them. I was not looking forward to finding a new tenant ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 30,2020
Mar 30,2020
0
people found
this helpful
this helpful
Star Lettings have managed our property for several years with particular specialist proficiency. Nothing too small or too great for them to deal with professionally.
Highly recommended....
read full review
read full review
Was this helpful?
Yes
Yes
Dec 13,2019
Dec 13,2019
0
people found
this helpful
this helpful
Very efficient and responsive, responding immediately to queries and accommodating any problems we have with our housemates to make the signing easy....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 07,2019
Oct 07,2019
0
people found
this helpful
this helpful
All staff at Star lettings have shown an extremely professional, helpful and considerate attitude during my application to rent a property via their business.
From a very welcoming initial viewing to help with the referencing process, a superb service has been provided....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 12,2019
Aug 12,2019
53
people found
this helpful
this helpful
Rented from Star Lettings this year in Exeter, provided good support at times however left disappointed with the way in which deliberate faults were covered up in the house later to be taken out of the damage deposit - such as plastering over certain fittings ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 13, 2019
View all comments
(1)
Hello Oliver. Firstly we are very sorry to hear of your dissatisfaction. All our managed properties at the commencement of a tenancy are provided with a detailed inventory with a large number of photographs, any defects found in a property at the end of the tenancy is checked against the inventory and the photographs. ...
Apr 05,2018
Apr 05,2018
1
people found
this helpful
this helpful
Ive been with Star since 2002 and they have never let me down. The girls have been so efficient and always helpful especially if I needed work done on the property.
I strongly recommend Star!...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 20,2018
Mar 20,2018
1
people found
this helpful
this helpful
As a landlord I have used Star for over 10 years to manage my properties. They provide excellent service and advice, the staff are always efficient and very professional. I would highly recommend them....
read full review
read full review
Comment on agent fees
Very competitive fees
Was this helpful?
Yes
Yes
Feb 13,2018
Feb 13,2018
1
people found
this helpful
this helpful
I have been with Star for over 10 Years and have found them to be consistently fantastic at their job. I have several properties with them and they consistently acheive a 100% occupancy rate...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Jan 09,2018
Jan 09,2018
1
people found
this helpful
this helpful
I have used star lettings for the past 4 years and that have been friendly and efficient. I have excellent service and would highly recommend to anyone.
Will...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 09,2017
Dec 09,2017
1
people found
this helpful
this helpful
Have been with Star since they first set up. Have received friendly, professional service, usually efficient even as the Company has grown. They have always been prepared to go the extra mile, with advice and guidance given freely, even when not included in the fees ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Dec 07,2017
Dec 07,2017
1
people found
this helpful
this helpful
A truly positive experience working with Louise and the team in Exeter. Always helpful and flexible. A company I am happy to recommend and support...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Dec 01,2017
Dec 01,2017
1
people found
this helpful
this helpful
My first time looking to rent somewhere and Angela and Louise at Star Lettings have been incredibly supportive and helpful throughout the whole process. Excellent customer service. Highly recommend!...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Nov 30,2017
Nov 30,2017
1
people found
this helpful
this helpful
After dealing with this agent I found they had a Very helpful, fast and friendly staff with a professional attitude highly recommended...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Nov 30,2017
Nov 30,2017
1
people found
this helpful
this helpful
I recently used Star Lettings to source tenants for a property, Louise and Angela dealt with the application and they were very efficient and professional, Would highly recommend this agency and will definitely be using there services again....
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Nov 30,2017
Nov 30,2017
1
people found
this helpful
this helpful
I am a landlord and have been letting properties through Star for a number of years now. I have always found them to be proactive and helpful....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 28,2017
Nov 28,2017
1
people found
this helpful
this helpful
Great agents, really hands on, would highly recommend! Customer service skills were excellent, very professional.
Their fees were very fair too...
read full review
read full review
Comment on agent fees
Very fair fees
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
