Linley & Simpson
Wakefield, WF1
2.7/5, 25 reviews
48% recommended
57% sales valuation accuracy
63% sales fee satisfaction
100% lettings valuation accuracy
58% lettings fee satisfaction

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“Absolutely dishonest agency. We were lured in......”

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Jul 22,2023
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By: 'Juan'
Jul 22,2023
2 people found
this helpful
Absolutely dishonest agency. We were lured into paying a holding fee under false preconditions and they kept the money in the end!
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By: Aidey
Aug 21, 2023
Yes - that is EXACTLY the same as my experience with this Wakefield branch of Linley And Simpson. As you say, totally dishonest. They're only interested in wringing as much money out of the tenant as they can, under false pretences. Awful agency and practises.

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Latest Reviews

View all Reviews 25
8th May 2024
reviewed by 'Amrutha Madassery Johny'
“Unjustified Cleaning Charges: The request for £140 for cleaning. Lack of Transparency: The lack of transparency...”
21st Aug 2023
reviewed by 'Aidey'
“DO NOT RENT FROM Linley & Simpson! I paid for a professional end of tenancy clean (have several videos for anyone ......”
22nd Jul 2023
reviewed by 'Juan'
“Absolutely dishonest agency. We were lured into paying a holding fee under false preconditions and they kept the money in ......”
13th May 2023
reviewed by 'Jon Boy'
“I have been thinking of letting my property for a year or so. Looked and spoke with a few letting ......”
17th Apr 2023
reviewed by 'Dorena Evans'
“Absolutely brilliant service by Ebony. So helpful. Nothing was too much for her. Ebony is a real credit to Linley ......”
28th Jun 2019
reviewed by 'Lloyd'
“Was going to rent a property from these people, and everything seemed fine. The staff could not have been more ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Address

Linley & Simpson
68 Northgate
Wakefield
West Yorkshire
WF1 3AP
01924 375245

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 57% 63% £0 £0
Lettings 100% 58% £340 £795
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 0 6 12 0 0 0 0 2 1
Areas covered
Services offered
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“Unjustified Cleaning Charges: The request for......”

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May 08,2024
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By: 'Amrutha Madassery Johny'
May 08,2024
0 people found
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Unjustified Cleaning Charges: The request for £140 for cleaning. Lack of Transparency: The lack of transparency...
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“DO NOT RENT FROM THESE RIP OF MERCHANTS...”

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Aug 21,2023
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Ebony
By: 'Aidey'
Aug 21,2023
3 people found
this helpful
DO NOT RENT FROM Linley & Simpson! I paid for a professional end of tenancy clean (have several videos for anyone wishing to see), and they dishonestly claimed that it wasn't good enough and tried to charge me £90 to wipe (THEIR WORD!) the ensuite shower!! My ...
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“Absolutely dishonest agency. We were lured in......”

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Jul 22,2023
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By: 'Juan'
Jul 22,2023
2 people found
this helpful
Absolutely dishonest agency. We were lured into paying a holding fee under false preconditions and they kept the money in the end!...
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By: Aidey
Aug 21, 2023
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Yes - that is EXACTLY the same as my experience with this Wakefield branch of Linley And Simpson. As you say, totally dishonest. They're only interested in wringing as much money out of the tenant as they can, under false pretences. Awful agency and practises. ...

“Very happy...”

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May 13,2023
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Fiona
By: 'Jon Boy'
May 13,2023
0 people found
this helpful
I have been thinking of letting my property for a year or so. Looked and spoke with a few letting agency's. I found a company called linley and Simpson in wakefield. Fiona the lovely lady that I was introduced to for letting my property was ...
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“Absolutely brilliant service by Ebony. So hel......”

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Apr 17,2023
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Ebony
By: 'Dorena Evans'
Apr 17,2023
0 people found
this helpful
Absolutely brilliant service by Ebony. So helpful. Nothing was too much for her. Ebony is a real credit to Linley and Simpson. The Lettings team at Wakefield branch as a whole are also very good. Would highly recommend....
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“Was going to rent a property from these peopl......”

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Jun 28,2019
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By: 'Lloyd'
Jun 28,2019
7 people found
this helpful
Was going to rent a property from these people, and everything seemed fine. The staff could not have been more helpful, until on Friday the 31st of May, I was contacted in the late afternoon, and told I had to pay, there and then £560, payment, ...
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By: Aidey
Aug 21, 2023
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Totally agree. They are the most appalling agents I have ever ever rented from. Only interested in duping the tenant and bleeding them for as much money as possible. Utterly disgraceful. ...

“Only cares for Landlord...”

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Apr 08,2019
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By: 'Braj'
Apr 08,2019
8 people found
this helpful
The worst agency I have ever used. They are all for protecting landlord even if it means they have to rob tenants. Be careful before you sign contract and make sure you read it properly. When a time come you have to terminate tenancy they ...
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Comment on agent fees
Charges are high.
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By: Aidey
Aug 21, 2023
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sadly this practice of conning tenants is still continuing. I've been treated appallingly by them. Worst estate agents i have ever come across. Avoid like the plague! ...

“Refurb...”

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Feb 12,2019
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Emma
By: 'happyclient'
Feb 12,2019
0 people found
this helpful
Within a month of my property becoming empty it was back on the market after a refurb thanks to the help of Ebony and Emma arranging contractors and offering me help and advise on what was required. They were very good answering my many emails ...
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Comment on agent fees
As I would expect
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“Excellent service & comminication...”

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Dec 06,2018
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Holly
By: 'Liz'
Dec 06,2018
0 people found
this helpful
From the beginning of my rental journey Holly has been there to guide me through the process. She has patience & excellent communication skills. Any query or question is answered promptly. She is a tremendous asset to the firm. Cannot rate her highly enough...
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Comment on agent fees
Reasonable for the service you receive.
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“DO NOT USE THIS ESTATE AGENTS!!!Nothing but appalling customer ......”

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Dec 12,2017
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By: 'Rachael'
Dec 12,2017
5 people found
this helpful
DO NOT USE THIS ESTATE AGENTS!!! Nothing but appalling customer service from day one. From very minor things such as not bringing the right key so we couldn't actually view the apartment on the arranged day. A huge lack of communication and confusion when contacting ...
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“Me and my partner moved into a rented property in ......”

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Nov 15,2016
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Emma
By: 'Stephen'
Nov 15,2016
5 people found
this helpful
Me and my partner moved into a rented property in Wakefield on a 6 month contract basis. When we arrived the carpets had stains on them, the shower door was bent allowing water to flood the bathroom, and there were pain splashed all over the carpets ...
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Comment on agent fees
Would recommend to anybody
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“This agency is terrible with customers service. Was reading reviews ......”

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Aug 07,2015
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By: 'SARAH'
Aug 07,2015
2 people found
this helpful
This agency is terrible with customers service. Was reading reviews about this estate agent and many has complained about issues with the estate agent at not great at fixing your issue and just gives a damn if you have money to pay for rent, anything ...
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What agent could do to change your mind?
better customers service and be genuine about your words. have a better attitude and friendly towards your customers! don't just have an eye for our money and make us happy with your service!
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“At first i was fairly ambivalent regarding linley and simpson's ......”

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Jul 07,2014
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By: 'wakefield_resident'
Jul 07,2014
1 people found
this helpful
At first i was fairly ambivalent regarding linley and simpson's service as having heard nothing but dire reviews i myself, had not had any issues with them. HOWEVER: I recently made the mistake of asking for information regarding the fees due on my account. the ...
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“Over the 2 and half years of renting with this agent, ......”

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Nov 07,2013
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By: 'timo123'
Nov 07,2013
6 people found
this helpful
Over the 2 and half years of renting with this agent, I have found it to have gone downhill since Leanne sadly left, who was always really helpful and polite. After she left, we realised all the staff in the Wakefield office were extremely rude, unhelpful ...
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“Linley and Simpson offer an excellent customer service. From viewing ......”

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Aug 19,2013
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Emma
By: 'Slink'
Aug 19,2013
0 people found
this helpful
Linley and Simpson offer an excellent customer service. From viewing the property right up to leaving. All of the staff in wakefield welcome you in and speak to you in a friendly and respectful manner. we were 21 at the time a lot of other lettings ...
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“I will never use linley ad Simpson again as they ......”

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Jan 31,2013
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By: 'Megan'
Jan 31,2013
10 people found
this helpful
I will never use linley ad Simpson again as they were very unhelpful and did not respond to any of my phone calls. I rented a property of them for 6 months and within a couple of months the house became very damp and black mould ...
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What agent could do to change your mind?
Need to sort problems out straight away instead of leaving them til the tenant has moved out
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“I have LET a number of properties over the years (6) ......”

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Jan 16,2013
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By: 'Ryan'
Jan 16,2013
11 people found
this helpful
I have LET a number of properties over the years (6) in total. Linley & Simpson are the worst letting agents i have ever dealt with. Grievances comprise of: Attitude problems (Kerry especially) Inability to return phone calls Showing the property to prospective tenants with 6 months remaining ...
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What agent could do to change your mind?
I have LET a number of properties over the years (6) in total. Linley & Simpson are the worst letting agents i have ever dealt with. Grievances comprise of: Attitude problems (Kerry especially) Inability to return phone calls Showing the property to prospective tenants with 6 months remaining on the current tenancy Inability to follow an in-house complaints procedure Inability to speak to tenants with curacy or respect DO NOT USE LINLEY & SIMPSON - YOU HAVE BEEN WARNED !!!
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By: Ryan
Jan 23, 2013
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Please do not be fooled by Ross Harding's response, If you have any doubt about my review of Linley and Simpson you may find the following link very interesting. http://www.reviewcentre.com/reviews253823.html Clearly i am not the only person to find Linley and Simpson simply the worst estate agents in the United Kingdom !. ...

“Absolutely first class service could not ask for more, efficient, ......”

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Aug 01,2012
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ross
By: 'Louise'
Aug 01,2012
0 people found
this helpful
Absolutely first class service could not ask for more, efficient, friendly helpful, would highly recommend!...
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“some itenery was not made clear until sighning for keys ......”

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Jul 29,2012
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By: 'mr'
Jul 29,2012
0 people found
this helpful
some itenery was not made clear until sighning for keys to property...
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“dreadful state of property inc no lightbulbs in many of ......”

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Jul 16,2012
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ross
By: 'Shouldyourent'
Jul 16,2012
5 people found
this helpful
dreadful state of property inc no lightbulbs in many of the rooms, ensuite electrics not working, carpets/property smelt/unclean, broken glass strewn in garage and chased staff to get answers/solutions, which after several weeks have now been done. Cigarette stub ends and broken ...
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By: Ross Harding, Branch Manager
Aug 08, 2012
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This tenant does have reason to complain, but not to the extent that they have. We were let down by a contractor who was instructed to do various jobs prior to the tenants moving in. after sending the contractor back to the property, the job was still not done to our satisfaction so in the end Linley & Simpson staff went to the property to rectify the issues, including myself picking cigarette ends out of the garden and installing missing light bulbs. My colleague also attended and picked up s ...

“Lindsay, Ross, Erin, Leanne and Sue in Accounts are always ......”

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Jun 20,2012
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Lindsay
By: 'Julie'
Jun 20,2012
0 people found
this helpful
Lindsay, Ross, Erin, Leanne and Sue in Accounts are always very helpful whenever I deal with them. I would recommmed this letting agency to anyone...
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“I cannot speak more highly of the agency in helping ......”

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Apr 04,2012
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Lindsay
By: 'Mr.'
Apr 04,2012
0 people found
this helpful
I cannot speak more highly of the agency in helping me find a suitable rental property. I was in a difficult situation and they found not only a most charming place but I was in the property in under two weeks, fantastic. Never having gone ...
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“I have been very satisfied with linley and Simpson. The ......”

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Nov 09,2011
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By: 'Anne'
Nov 09,2011
0 people found
this helpful
I have been very satisfied with linley and Simpson. The staff are very pleasant and helpful. There are some repairs which need doing which have not yet been done probably awaiting the landlord although there is nothing urgently required. These are the door chain, window ...
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“Been extremely helpful. Jane and Emma especially. Would recommend to ......”

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Nov 08,2011
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Jane
By: 'Tom'
Nov 08,2011
0 people found
this helpful
Been extremely helpful. Jane and Emma especially. Would recommend to any prospective tenant to rent through!!!...
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“When I first came into contact with L&S I ......”

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Aug 27,2015
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By: 'Amy'
Aug 27,2015
22 people found
this helpful
When I first came into contact with L&S I couldn't have been happier. They quickly arranged a viewing of an ideally located city centre apartment, which was within walking distance of work and actually worked out cheaper than my last place overall. I was ...
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What agent could do to change your mind?
I struggle to see what their fee got me given the general attitude, lack of communication and poor state of the apartment when I moved in.
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Comment on agent fees
I struggle to see what their fee got me given the general attitude, lack of communication and poor state of the apartment when I moved in.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Customer Complaints Handling

Procedure

Linley and Simpson aims to provide the highest standards of service to all its customers, but to ensure that your interests are safeguarded, we offer the following:

- If you believe you have a grievance, please write in the first instance to the Branch Manager at the office where your problem originated. Managers’ names and contact details may be found on our website.

- The grievance will be acknowledged within 3 working days, investigated thoroughly in accordance with established ‘in-house’ procedures and a reply sent to the complainant within 21 days of receipt of the letter.

- If the complainant is dissatisfied with the initial outcome, he or she can appeal to the Company Directors.

- Will Linley or Nick Simpson at 56 Street Lane, Roundhay, Leeds, LS8 2ET  [email protected] or [email protected]

- If the complainant is still not satisfied, Linley and Simpson offers independent mediation between the complainant and the company via The Property Ombudsman for Lettings.

        

        Last updated at 10:28 AM 22/05/2012 by vc
    

                        

                        

                            


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