50% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Mar 29,2013
Mar 29,2013
5
people found
this helpful
this helpful
The members of staff of this estate agent, in general, are not only unhelpful but have very poor attitude and can have very poor talking manners.
On day one, we were given an a viewing appointment at 5:30 PM, but we checked rightmove at 5:15, we found out the property had disappeared from the listings. After phoning them, they told us the property is now under referencing and so they had no plans to tell us before our appointment time. They did not even apologise.
Next day, the same property appeared again on rightmove, we phoned them and explained what happened the day before. So, they cut me off during my talking and said "come today at 1:15" again without expressing any apology for their yesterday's unprofessional conduct. I asked if we can go there at 1:30 during the my lunch break and the guy , with frustration, replied "1:15...do you want it or not?". We attended the property at 1:15 and their member of staff (Tom) arrived about 4 minutes late.
After we viewed the property and decided to rent it, understandably there was another family, straight after us who decided to rent it too. The agency, quite unusually, asked us to fill in the referencing forms, to enable them decide between us or the other family. As far as I know, you pay the deposit to secure the property and then fill in the referencing forms.
I phoned them and very politely tried to explain that would prefer getting a decision today, as my current landlord requests sufficient notice for her to let us leave the property at the end of April, but the guy did not listen and, as usual cut me off, and said "Tom will do everything he said he will do, if you have a problem you can withdraw".
I just replied "yes I withdraw...you have a poor attitude...bye" and hanged up on him.
I am completely appalled by the customer service and attitude of this agency. I feel very angry that I lost that property because of them.
Unfortunately they are the boss of themselves and don't have any head office that I could complain to.
On day one, we were given an a viewing appointment at 5:30 PM, but we checked rightmove at 5:15, we found out the property had disappeared from the listings. After phoning them, they told us the property is now under referencing and so they had no plans to tell us before our appointment time. They did not even apologise.
Next day, the same property appeared again on rightmove, we phoned them and explained what happened the day before. So, they cut me off during my talking and said "come today at 1:15" again without expressing any apology for their yesterday's unprofessional conduct. I asked if we can go there at 1:30 during the my lunch break and the guy , with frustration, replied "1:15...do you want it or not?". We attended the property at 1:15 and their member of staff (Tom) arrived about 4 minutes late.
After we viewed the property and decided to rent it, understandably there was another family, straight after us who decided to rent it too. The agency, quite unusually, asked us to fill in the referencing forms, to enable them decide between us or the other family. As far as I know, you pay the deposit to secure the property and then fill in the referencing forms.
I phoned them and very politely tried to explain that would prefer getting a decision today, as my current landlord requests sufficient notice for her to let us leave the property at the end of April, but the guy did not listen and, as usual cut me off, and said "Tom will do everything he said he will do, if you have a problem you can withdraw".
I just replied "yes I withdraw...you have a poor attitude...bye" and hanged up on him.
I am completely appalled by the customer service and attitude of this agency. I feel very angry that I lost that property because of them.
Unfortunately they are the boss of themselves and don't have any head office that I could complain to.
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Latest Reviews
14th Jul 2023
reviewed by 'Mark'
12th Jan 2021
reviewed by 'Ian'
29th Mar 2013
reviewed by 'Ranj'
Opening Hours
Address
Hamilton Piers
7 Notley Green
Great Notley,,Braintree
Essex
CM77 7WT
01245 269 777
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 100% | £198,000 | £214,500 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 1 | 0 | 0 | 1 | 0 | 2 |
Areas covered
- CM77
- CM7
- CM3
- CM8
- CO9
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jul 14,2023
Jul 14,2023
0
people found
this helpful
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We completed on our property sale last month with Hamilton Piers, and they left nothing to be desired, they were superb throughout and highly professional....
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Sep 29,2022
Sep 29,2022
0
people found
this helpful
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Awful service, misled by the vendor, fobbed off by this agent. They are just not interested. The service is appalling even after completion we struggled to collect keys. Our vendor left the property with no utilities broken fixtures etc. this agent washed their hands....
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Sep 30, 2022
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(1)
Hi there, I do apologise that the property was left in the condition it was for you - As explained previously, we aren't qualified to test the functionality of each service inside the property so we rely upon the sellers to provide us (and their purchasers) with correct information and further, we then rely upon the surveyors to provide advisories or comments on any issues which may affect you as a buyer, for your protection during the purchase. The solicitors are equally then responsible for pr ...
Jan 12,2021
Jan 12,2021
1
people found
this helpful
this helpful
Aside from some of the ridiculous valuations and even refusing to put an offer forward to the vendor because THEY thought it was too low (not the vendor), they also breach GDPR law by constantly harassing me with unwanted and pointless advertising even after unsubscribing ...
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Mar 29,2013
Mar 29,2013
5
people found
this helpful
this helpful
The members of staff of this estate agent, in general, are not only unhelpful but have very poor attitude and can have very poor talking manners.
On day one, we were given an a viewing appointment at 5:30 PM, but we checked rightmove at 5:15, we found ...
read full review
read full review
Was this helpful?
Yes
Yes
Vendor Fees
From 0.95% plus VATLandlord Fees
From 50% plus VATTenant Fees
No fees. Holding Deposit of 1 week’s rent. Security deposit of 1 month’s rent. Last updated at 17/03/2023, 5:00 PM by Laurie TewComplaints Procedure
WE have a recognised complaints procedure
Last updated at 4:00 PM 17/03/2023 by Laurie Tew
