100% sales valuation accuracy
100% sales fee satisfaction
Jul 11,2023
Jul 11,2023
2
people found
this helpful
this helpful
Please be warned, this agency is a hassle to deal with. If I save even one person the grief me and my former housemates went through I will be happy.
No major issues occurred with this company until it was time to get our deposits back. After a year of letting a property through them, we moved out June 30. We were told the deposit would be back in our bank accounts by 10 working days (fairly standard and reasonable I'd say). Yet after the ten days had passed we still heard nothing so I followed up with my landlord inquiring what needed to be done to progress things. There was talk about final bills waiting to come, cleaning bills to agree on, etc etc. After numerous emails back and forth trying to understand what the exact issue was and many weeks passed (in which three different points of contact were made with the agency) I was still unsure of the hold up. We did not get our deposit back until Aug 4 - 25 working days after move out and after much hassle and inconvenience. Absolutely ridiculous. We never got a straight answer as to why it took so long, especially since we heard of others also renting from the same agency getting their deposit back before us when they moved out after us!!
And if that wasn't bad enough, they double charged us twice for the"check out fee" as it was charged upon moving in and then again deducted off the deposits. Myself and another housemate tried separately to explain that they made a mistake and showed them all the evidence to prove they double charged us. Yet they did not understand what we were talking about and then stopped replying to our emails. At this point it was no longer worth the hassle, we had been out of the place for over a month and half so we decided to drop it.
Please save yourself the stress and go with another agency.
No major issues occurred with this company until it was time to get our deposits back. After a year of letting a property through them, we moved out June 30. We were told the deposit would be back in our bank accounts by 10 working days (fairly standard and reasonable I'd say). Yet after the ten days had passed we still heard nothing so I followed up with my landlord inquiring what needed to be done to progress things. There was talk about final bills waiting to come, cleaning bills to agree on, etc etc. After numerous emails back and forth trying to understand what the exact issue was and many weeks passed (in which three different points of contact were made with the agency) I was still unsure of the hold up. We did not get our deposit back until Aug 4 - 25 working days after move out and after much hassle and inconvenience. Absolutely ridiculous. We never got a straight answer as to why it took so long, especially since we heard of others also renting from the same agency getting their deposit back before us when they moved out after us!!
And if that wasn't bad enough, they double charged us twice for the"check out fee" as it was charged upon moving in and then again deducted off the deposits. Myself and another housemate tried separately to explain that they made a mistake and showed them all the evidence to prove they double charged us. Yet they did not understand what we were talking about and then stopped replying to our emails. At this point it was no longer worth the hassle, we had been out of the place for over a month and half so we decided to drop it.
Please save yourself the stress and go with another agency.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
11th Jul 2023
reviewed by 'mohamed Metwally'
6th Feb 2023
reviewed by 'Liza'
7th Jul 2021
reviewed by 'Aran Pitter'
20th Apr 2021
reviewed by 'Louise'
10th Aug 2020
reviewed by 'Gayle'
20th Feb 2020
reviewed by 'Dorothy'
Opening Hours
Address
Moginie James
293 Cyncoed Road
Cyncoed,Cardiff
Cardiff County
CF23 6PA
02920 761 999
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £265,000 | £920,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 3 | 5 | 3 | 0 | 0 | 1 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Jul 11,2023
Jul 11,2023
2
people found
this helpful
this helpful
Please be warned, this agency is a hassle to deal with. If I save even one person the grief me and my former housemates went through I will be happy.
No major issues occurred with this company until it was time to get our deposits ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 06,2023
Feb 06,2023
2
people found
this helpful
this helpful
We are letting out a flat managed by MJ. Made our reports in October and now 4 months later and have no work done. They have poor lack of communication and ability to carry out work in an efficient amount of time especially when the work ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 07,2021
Jul 07,2021
2
people found
this helpful
this helpful
We moved into a house they manage. No smoke detectors, no gas safety certificate, windows falling out, chimney not serviced. Doesn't even comply with the law. Awful letting agents...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 20,2021
Apr 20,2021
0
people found
this helpful
this helpful
Great service from Cat and James, everything was professional from start to finish and each step of the rental process explained by Cat she was prompt in her responses to our questions, efficient and friendly in her manner.
Thank you for helping us find our ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 10,2020
Aug 10,2020
0
people found
this helpful
this helpful
I have to say that my experience with Moginie James has been really good. Although it Is such a busy time, Ceri listened listened to my needs and was so helpful and very efficient....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 20,2020
Feb 20,2020
0
people found
this helpful
this helpful
From the first meeting to the last, all members of staff were polite, helpful and very easy to be involved with. The house was bought by the first viewer and all went well....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 20, 2020
View all comments
(1)
Thank you for your review Dorothy. It was a pleasure to act for you. Moginie James wish you all the happiness in your new home. ...
Feb 12,2019
Feb 12,2019
0
people found
this helpful
this helpful
Michelle Andrew and Karen handled the sale of my 96 year old mother. They were exemplary in their professionalism and kindness to my mother whilst taking people around as we live 200 miles away. I wouldn't hesitate to recommend them...
read full review
read full review
Comment on agent fees
Very good
Was this helpful?
Yes
Yes
Jun 29,2018
Jun 29,2018
2
people found
this helpful
this helpful
Very happy with speed of sale and service given by Aaron branch manager. Michelle in the 'chase up' department was very diligent and helpful in the sale of the house and in liasing with the estate agents from whom we were purchasing....
read full review
read full review
Comment on agent fees
I always think estate agents fees are high, however, their data base of prospective purchasers produced a sale in a short period of time.
Was this helpful?
Yes
Yes
Jan 12,2018
Jan 12,2018
5
people found
this helpful
this helpful
Purchased a property through Moginie James recently - not a pleasant experience. Found the some of the staff to be curt at best and downright rude on occasion. Very short sighted of them not to provide a professional service at all times; sales businesses depend ...
read full review
read full review
Comment on agent fees
n/a
Was this helpful?
Yes
Yes
Oct 05,2017
Oct 05,2017
1
people found
this helpful
this helpful
I would like to thank all the staff in Mogine James for making my move to the area a smooth one. From the first point of contacting them via email to looking at properties, they have always been helpful and haven't made me feel stupid ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 03,2017
Aug 03,2017
5
people found
this helpful
this helpful
Absolutely disgraceful letting agent. took 11 weeks to fully repair a washing machine over the winter period. promised compensation and just do not respond. i had to call every single day at one point to get any movement. finally have a response after 6 months! they have ...
read full review
read full review
Comment on agent fees
quite expensive fees but this is the norm
Was this helpful?
Yes
Yes
Nov 16,2014
Nov 16,2014
1
people found
this helpful
this helpful
Very unhelpful, lied on the state of the property was going to be in (there excuse is that when doing the contract there weren't any special requirements. Since when cleaning the property up before new tenants move in is a special requirement!) , bad communication between ...
read full review
read full review
What agent could do to change your mind?
Stick to what you say: If your going to say that the property is going to be in a certain condition make sure it's actually going to be in that condition. Don't give stupid excuses: Saying that nothing was written in the special requirements section isn't an excuse for not doing something as basic as making sure the property is clean. Stop using the landlord as a shield: Every single problem we've told you we had had been answered with "oh we need to contact the landlord for that". You don't need to contact the landlord to do some repairs, and if you do, make it quick. Don't keep your clients waiting for weeks to sort thing out. Don't make us get Tenants Liability insurance of it's not needed: When I moved in to the property I couldn't believe the quality of the furniture. If your going to give us sh** don't make us pay extra for it.Attached Filesnbsp;
Comment on agent fees
If your going to make us pay that amount of agency fees, at least make sure your customer service is top-notch.
Was this helpful?
Yes
Yes
Nov 21, 2014
View all comments
(1)
As Head of Lettings for Moginie James, I was very disappointed to read these comments as we pride ourselves on our excellent customer service - however after going through the entire company database with a fine toothcomb, I cannot locate any customer with the name of Bob Stinson, so I am unable to look into this issue any further unless Mr Stinson would like to email me direct on [email protected] - I will then be able to help rectify any issues you may have ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
