88% sales valuation accuracy
72% sales fee satisfaction
Jul 10,2023
Jul 10,2023
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Beware! If the seller withdraws, iamsold will NOT return your reservation fee. There is nothing in the terms and conditions on their website about this. They then give you reasoning behind this which can be argued against with their own t&cs which they ignore and tell you to appeal (so they can investigate anything THEY have overlooked) which you have to wait 3 weeks to hear back about. They will not pay any compensation for the interest they have made on YOUR MONEY during this time. Suspicious. A case for the PROPERTY ombudsman (Is that better, Josh? Forgive me, I'm just an average consumer) I think... RETURN MY £8000
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Latest Reviews
27th Nov 2024
reviewed by 'Let down buyer'
22nd Jul 2024
reviewed by 'Annalise'
1st Jun 2024
reviewed by 'Joseph'
9th May 2024
reviewed by 'Joe M'
28th Feb 2024
reviewed by 'Julian'
Opening Hours
Address
iam-sold Ltd
6th Floor, Arden House, Regent Centre
Newcastle upon Tyne
Tyne and Wear
NE3 3LU
0845 519 3126
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 88% | 72% | £40,000 | £2,147,483,647 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 5 | 1 | 0 | 0 | 48 | 4 | 26 | 16 | 25 | 18 |
Areas covered
- North of England
- London
- Lancashire
- West Yorkshire
- East Yorkshire
- South Yorkshire
- Northern Lincolnshire
- West Midlands
- Midlands
- Wales
- South of England
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Nov 27,2024
Nov 27,2024
0
people found
this helpful
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Buyers stay well clear, terrible company!!! Ignore their own processes including complaints, will do whatever to force you into buying or keep your reservation fee. I’m learning a very very costly mistake and feel for anyone who’s unfortunate enough to be involved with ...
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Nov 28, 2024
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(1)
Dear Michael,
Thank you for your feedback.
I am sorry to hear of your upset and frustration with iamsold.
I have been unable to locate you by name alone, and would require a property address.
If you wish to discuss this further or wish for us to investigate your concerns, please email [email protected] with the property address and your comments above for us to conduct an investigation.
Kindest Regards,
Customer Service Team ...
Sep 23,2024
Sep 23,2024
0
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We experienced significant challenges throughout our dealings with IAMSOLD. From the beginning to the eventual failed completion, there were issues with transparency regarding the vendors, their readiness to sell, and the condition of the property.
One of the few tasks for their substantial reservation fee ...
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Attachments
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Sep 23, 2024
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(1)
Hi, Georgina. Thanks for sharing your concerns here. I can see that we have addressed your concerns at Stage 2. You are free to escalate your complaint to Stage 3 for further review, if you remain dissatisfied. You will then be able to escalate your concerns further to The Property Ombudsman if you wish.
As previously stated in our complaint response, our identity verification procedures did not fail at any time. During the sale, Solicitors encountered an issue following an unexpected name ch ...
Jul 22,2024
Jul 22,2024
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Just wanted to say a big Thank you to Ruth Phillips she was extremely helpful and informative and kept me up to date every step of the way.
Many thanks Ruth
Annalise xx...
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Jun 01,2024
Jun 01,2024
1
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Buyers beware that the reservation fee is NON REFUNDABLE!! You will not get your money back irrespective of the situation! These people are just crooks in suits....
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Jun 03, 2024
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(1)
Hi, Joseph. Thanks for sharing your concerns here.
The non-refundable nature of the Reservation Fee is disclosed on our website, our Buyer's guide, the Bid Registration, our Terms and Conditions, and the Reservation Agreement. This fee is paid to reserve a property exclusively to the Buyer for purchase in the Reservation Period.
I hope this provides some clarity.
All our best,
Josh
Customer Services ...
May 09,2024
May 09,2024
1
people found
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I had the worst experience using this company. The Modern Method of Auction is an under-regulated field where you have zero rights and you're on your own when you experience poor practices.
An hour after winning an auction, I was called up to pay my ...
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May 20, 2024
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(1)
Dear Joe,
Thank you for leaving feedback regarding your time with IAM-Sold here and on Trustpilot. I must apologise that our response to you here on AllAgents seems to have not posted back on May 10th when we initially replied.
I am sorry to see that you remain unhappy and frustrated after exhausting our complaint procedure, and with the outcome of the Property Ombudsman review back in 2021.
It is never our intention to cause any undue stress or upset to our customers during their time ...
Feb 28,2024
Feb 28,2024
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I deal with Vanessa at Iam sold. She's brilliant, personable and helpful. Keep up the great work....
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Feb 28, 2024
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(1)
Hi Julian,
Thank you for your 5 star review.
It is fantastic to hear Vanessa provides you with an excellent customer service..
I will be sure to pass your feedback on to Vanessa, she will be delighted with your feedback.
Regards,
Tom
Customer Service Team ...
Nov 20,2023
Nov 20,2023
1
people found
this helpful
this helpful
hi guys don't deal with these people they are just big thief's and are after to steal you reservation fee money, i went to view the property advertised by Bairstow estate agent, 12 Betterton road , the estate agent lady told me that this property is going ...
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Nov 21, 2023
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(1)
Hi Asad,
I can confirm that our position delivered to you in our final formal response remains the same.
The non-refundable Reservation Fee (as well as being clearly advertised in our marketing materials, terms and conditions, buyers guides, and reservation agreements) was discussed with you multiple times before your final offer was accepted.
Leanda helped you sign up to the bid registration over the phone at your request, and clearly stated to you that you must read the Terms and Cond ...
Nov 01,2023
Nov 01,2023
0
people found
this helpful
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As a buyer searching for a house, we came across 3 options all going to auction. Our contact Jodi Gooch could not have been more helpful, informative and passionate about the houses she was looking after and her job ony the while. The buying fees are ...
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Nov 01, 2023
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(1)
Dear Rachael,
Thank you for taking the time to leave us a lovely review.
It is great to hear you had a really positive experience using IAM-Sold. I will be sure to pass on your excellent feedback to Jodi she will be delighted!
Kindest regards,
Michela
Customer Service Team ...
Sep 26,2023
Sep 26,2023
0
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this helpful
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We sold our ex-rental property through Victoria at iam-sold's Newcastle office and found the experience very straightforward and pain free. Victoria kept us informed throughout the process which was achieved in in a matter of weeks. The value obtained was less than we might have ...
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Sep 26, 2023
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(1)
Dear Brian,
Thank you for taking the time to leave us a review about your experience.
It is great to hear you had a really positive experience using IAM-Sold. I will be sure to pass on your excellent feedback to Victoria she will be delighted.
Kindest regards,
Tom
Customer Service Team ...
“Agent got their fee so all ok. ... Disappointed by failure to ensure vendor and buyer got best outcome....”
Sep 14,2023
Sep 14,2023
0
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Attempted to buy through IAM sold. Signed up to bidding process. Team said they would contact us to find out about our experience, made a token effort to keep us informed but failed to communicate fully and keep us in the loop. Shut down the ...
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Sep 14, 2023
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(1)
HI, Rob. Sorry to hear of your disappointment. I can confirm that we are able to end auctions early, or accept offers before the start of an auction, if the Seller wishes to do so. We are legally obligated to disclose any and all offers received to the Vendor, whether an auction is running or not. If you would like to raise your concerns further, do drop us an email on [email protected]
Many thanks,
Josh
Customer Services ...
Sep 13,2023
Sep 13,2023
0
people found
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we have sold our property via the modern method of auction with the very considerable expertise of stephen quinney out of iamsold's gosforth office. we chose this method upon the thorough description offered by mr quinney which caused us to recognise the advantages and protections ...
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Sep 14, 2023
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(1)
Hi, Geoffrey! Thanks so much for this lovely and thorough review! We're really glad to have got a good result for your sale!
All the best,
Josh
Customer Services ...
Aug 25,2023
Aug 25,2023
0
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Purchased my first property from iamsold and it went smoothly. Meena from the completions team was amazing and helped push everything to completion....
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Aug 25, 2023
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(1)
Dear Steve,
Thank you for your review.
Meena is a great member of the team and it is lovely to see that she has been on hand to assist during the transaction.
Kindest Regards,
Alisha
Customer Service Team ...
Aug 22,2023
Aug 22,2023
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Great service !
Abi was excellent, very helpful and always kept me updated
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Aug 22, 2023
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Hi, Martin! Thanks so much for this kind review!
All the best,
Josh
Customer Services ...
Jul 28,2023
Jul 28,2023
0
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Buyers beware! I lost money by getting involved in their 'modern auction'. Unethical practices and lack of customer service....
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Jul 28, 2023
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(1)
Hi, there. We're sorry to hear that you've lost money, but there can be a risk when certain recommendations are not followed. Unfortunately, we don't have enough information to address your concerns. If you would like to raise these to [email protected], then we would be happy to investigate.
Many thanks,
Josh
Customer Services ...
Jul 10,2023
Jul 10,2023
0
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Beware! If the seller withdraws, iamsold will NOT return your reservation fee. There is nothing in the terms and conditions on their website about this. They then give you reasoning behind this which can be argued against with their own t&cs which they ignore ...
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Jul 10, 2023
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(1)
Hi, Lucy. Thank you for your feedback.
As mentioned on the other review platform, The Appeals Process is there to give Buyers the opportunity to challenge the Review Panel's decision to retain the non-refundable Reservation Fee. We will respond to you within the stipulated timescales and if you remain dissatisfied with the outcome you may then approach The Property Ombudsman.
Many thanks,
Stephanie
Customer Service Team ...
Jul 07,2023
Jul 07,2023
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Abigail Budden was very efficient and extremely helpful in the purchase of our property...
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Jul 25, 2023
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Hi, Sarah! Thanks so much for this lovely review!
All the best,
Josh
Customer Services ...
Jul 04,2023
Jul 04,2023
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Excellent service throughout!! Hannah was excellent and I could not recommend her highly enough in the initial stage and then Laura was excellent seeing me through to completion. Great service my second purchase through I am sold and brilliant on both occasions. Thankyou again...
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Jul 06, 2023
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(1)
Hi, Paul! Thanks so much for this lovely review. We're so glad to see comments like yours, and are looking forward to working with you again on your next purchase!
All the best,
Josh
Customer Services ...
Jun 29,2023
Jun 29,2023
0
people found
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I have been involved in selling a property on behalf of an old lady who is now in a nursing home. Meena Kapur, has effected this sale very efficiently, keeping me updated through the various stages. So well has this all been done, that practically ...
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Jul 05, 2023
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Hi, Michael. Thanks for taking the time to share your experience here, we really appreciate your kind comments!
All the best,
Josh
Customer Services ...
Jun 27,2023
Jun 27,2023
0
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Having recently sold a property through iam-sold Ltd, I would recommend their services to anyone. They did their professional work in an exemplary manner, liaising effectively with both the estate agent and the legal firm and completing the task well within the promised time period. ...
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Jul 05, 2023
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(1)
Thanks, Joy, for taking the time to write this lovely review. We're really grateful for your kindness and recommendation! Selling a house can be trying at the best of times, and there are all sorts of circumstances that can make it even harder. We're really glad to see that we could help you out in a particularly difficult sale.
We wish you all the best!
Many thanks,
Josh
Customer Services ...
Jun 26,2023
Jun 26,2023
0
people found
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Abi went to extraordinary lengths to get a sale agreed on my flat but unfortunately it did not sell because of the recent rises in mortgage costs. She kept me regularly informed, answered my queries clearly and responded to my phone calls and emails promptly....
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Jun 26, 2023
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Dear Keith
Thank you for taking the time to leave us a review about your experience.
Thank you for leaving such a positive review, I pass pass on your glowing feedback to Abi, she will be delighted.
I wish you all the best with the future and hopefully your flat will sell soon.
Kindest regards,
Tom
Customer Service Team ...
Jun 20,2023
Jun 20,2023
0
people found
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Modern Method of Auction was a new one on me, but for the probate sale of my late sister's 300 year-old cottage, the Estate Agent recommended it. The advantage to me as a seller was that I didn't pay any fees, which were all covered by ...
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Jun 22, 2023
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Dear Patrick,
Thank you for your 5 star review.
It is great to hear that our team have been on hand to assist you with the sale, during what will have been a difficult time for you.
We wish you all the best for the future.
Kindest Regards,
Alisha
Customer Service Team ...
Jun 19,2023
Jun 19,2023
0
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I am a first time buyer, and because I'm crazy I chose to buy my first property house at Auction through iamsold, and from the get-go they were fantastic. I had so many questions and understood very little of the process, however they were always ...
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Jun 22, 2023
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Dear Jen,
Thank you for you lovely review.
It is brilliant to hear that as a first time buyer you have had a great experience with IAM-Sold.
We will be sure to pass on your review and we wish you all the best for the future.
Kindest Regards,
Alisha
Customer Service Team ...
Jun 19,2023
Jun 19,2023
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First class service from everyone involved, we were very lucky to have such nice people looking after us all the way especially, Abigail Budden and Dawn Wildsmith Thank you everybody...
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Jun 20, 2023
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(1)
Thank you for your 5 star review.
It is lovely to hear that you have received support at every step of the process, from Abbi and Dawn. We will be sure to pass on your review, they'll be very pleased.
Kindest Regards,
Alisha
Customer Service Team ...
Jun 15,2023
Jun 15,2023
0
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Ella has been wonderful! Professional, quick to respond and extremely helpful. She is an asset to your business....
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Jul 25, 2023
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Hi, Kirsty! Thanks so much for taking the time to leave this lively review.
All the best,
Josh
Customer Services ...
May 22,2023
May 22,2023
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Beware nobody telling you, before viewing the property.
Not sure if this is ethical or even legal as there's no clear instruction for buyers as if you don't come to an agreement to purchase it with the auction, you as a buyer ...
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May 23, 2023
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Thanks for your reply.
But why using viewers names to make money.
You cannot force people to pay with out registered on your website or made a bid on properties.
You can put these therm on you website for your bidders so they have to agree before that.
This is unlawful make this kind of list without this people knowing you have such a contract with vendors.
Agency have to inform the viewers about that black list. ...
May 05,2023
May 05,2023
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Very good experience, after buying the house i got a very good follow up from Meena , i am sold made it easier for me to buy much better then the classic open auctions...
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May 05, 2023
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Dear Mohammed,
Thank you for taking the time to leave your review.
We are delighted that you have benefited from the Modern Method of Auction. It is great to hear that Meena has provided you with the excellent service we pride ourselves on.
We will be sure to pass on your kind words to Meena, she will be thrilled.
We wish you all the best for the future.
Kindest Regards,
Michela
Customer Service Team
iamsold ...
Apr 13,2023
Apr 13,2023
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After the sale of our house fell through 3 times with our local estate agent,we tried iamsold,never used an auction site before but we had no choice as bills were totting up and we needed it gone,after a last minute hitch with a ...
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Apr 13, 2023
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Hi, Antony! Thanks so much for taking the time to leave us this lovely review. Really glad to hear you got you a good result.
Best,
Josh
Customer Services ...
Apr 11,2023
Apr 11,2023
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This is my first auction purchase and Jodi Gooch has made the process easy. Her communication and her action has been fundamental in getting this property over the line....
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Apr 11, 2023
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Thanks for this lovely review, Kyle! I'm positive that Jodi will be delighted to see this.
All the best,
Josh
Customer Services ...
Apr 03,2023
Apr 03,2023
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I was recommended to use the company I am sold, for the auction off my rental property. Streamlined professional service, excellent communication throughout, with availability for sound advice whenever I needed it....
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Apr 04, 2023
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Hi Susie,
Thank you for taking your time to leave a 5 star review.
It is great to hear that you have received an excellent service while dealing with IAM-Sold . I will pass on your glowing review to the team.
Kindest Regards,
Tom
Customer Service Team
IAM-Sold ...
Apr 03,2023
Apr 03,2023
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Victoria responded to every query I had and was supportive throughout the process, she was friendly and professional and most of all efficient, ensuring my property was sold in superfast time. Could not be more pleased....
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Apr 04, 2023
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Dear Liz,
Thank you for taking your time to leave a 5 star review.
We are delighted to hear that Victoria has been on hand whenever you have needed any questions answering. I will pass on your glowing review to Victoria, she will be delighted.
Kindest Regards,
Tom
Customer Service Team
IAM-Sold ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
A copy of our Complaint Handling Procedure can be found via our website link: https://www.iamsold.co.uk/complaints-procedure
Last updated at 10:28 AM 12/03/2019 by Stevie Scott
Best Estate Agent in Newcastle upon Tyne 
As mentioned on the other review platform, The Appeals Process is there to give Buyers the opportunity to challenge the Review Panel's decision to retain the non-refundable Reservation Fee. We will respond to you within the stipulated timescales and if you remain dissatisfied with the outcome you may then approach The Property Ombudsman.
Many thanks,
Stephanie
Customer Service Team