“Don’t waste your time!! It’s been 4 months si......”
1 Star Review
Jul 09,2023
By:
'Anna'
Jul 09,2023
Branch: London, 42 The Broadway
Services: Lettings (as a Tenant)
Rent PCM: £1925
Would you recommend?: No
Postcode: W5
Branch: London, 42 The Broadway
Lettings (as a Tenant)
Rent PCM: £1925
Postcode: W5
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Don’t waste your time!! It’s been 4 months since we moved in and have chased to no ends to have someone resolve issues, over email and over the phone. Visited the branch at reasonable weekday hours and nobody was there. Had a long list of issues we raised from the first day we got the keys, and couldn’t move in until weeks later as we were assured the previous tenants items would be removed and a clean be done before we moved in. This was not the case. Faulty fire alarm that we had to replace ourselves for our safety as they had no intention of doing so. One bed frame provided and assured from the viewing that there would be a mattress provided, when actually the frame was broken and no mattress, luckily for us we had alternative accommodation. Oven door glass damaged and dangerous, leaky taps costing us money for the wasted water, incorrect council tax band assured so now we are paying more than intended, and so many more issues that have had no progress since the day we got the keys in march. 0 communication from them about the progress of any issues, not even an acknowledgment of receiving our emails and that they’re looking into issues - NOTHING AT ALL!!! It’s been so frustrating having to manage this property ourselves when we have full time jobs and this is what they get paid to do! The day this contract runs out and we can leave will be a good day for the world. Shame because the property has potential to be a long term let, but due to their incompetence, cannot be.
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