To your above response I will not be removing my review a I stand by it and that’s the experience I had. Am not going back and forth arguing on my experience accept it and move on.

I am disappointed that you felt it necessary to leave such a negative review. I would like to clarify that as agents, we act on landlord instructions. To date we have not had a response from the landlord of the property in relation to your offer to rent the property below the current market value.

As agents, we cannot make the final decisions on applications for the property and cannot decide to reduce rent without confirmation from the landlord, we contacted the landlord on Monday. You have to date, not completed any referencing for the property which we had previously requested and we note that you refused to complete any referencing for the property until your offer was accepted. This is not our normal procedure as we usually request applications in advance, however we did put your offer forward to the landlord on this occasion to try to help as you were looking for a quick decision. The landlord has not responded to accept or refuse your query to rent the property below the current market value.

Your offer was put forward to the landlord on Monday 3rd July which has been 2 working days – we do not feel this is an unreasonable time for the landlord to consider this reduced offer and await their preliminary response – we would still then require completed referencing for the landlord to make an informed decision on your application.

We absolutely refute your claims against the staff members you mention below. Erin is our administrative apprentice and followed the correct procedures to identify who was calling and what the call was in relation to, before passing the phone to the relevant property manager. Erin would be unaware if a colleague was not in the office or unavailable until she tried to transfer the call. Aidan is nothing but professional in all that he does which is reflected in his work, feedback and reviews he has been given. Aidan did all that he could to assist you with your query and has responded to you and updated you when he has returned to the office from managing his portfolio of properties.

Now that we have provided you the above information, we feel this review of The Property Store is unjust and respectfully ask you to remove it as this is not a true reflection of our service.