100% sales valuation accuracy
100% sales fee satisfaction
50% lettings valuation accuracy
63% lettings fee satisfaction
Mar 28,2013
Mar 28,2013
0
people found
this helpful
this helpful
We have rented our current house for over 9 years through Leaders Horsham.
The house has had many improvements in response to routine inspections such as new carpets, redecoration, new boiler, new oven, a new bathroom, a new en suite plus all the usual external maintenance such as tree felling, roof repairs etc.
Between us, the tenants, along with a proactive agent and a cooperative landlord the house has been dramatically improved for us as well as value being added for the owner. The rent obviously increased too as the quality of the accommodation has been raised.
Also, we know Kathy, the manager, and Fiona, property maintenance, well as they have been there for many years and have given stability to the branch. It is so much better to know who to contact at a branch.
I would have no hesitation in recommending Leaders Horsham as a letting agent.
The house has had many improvements in response to routine inspections such as new carpets, redecoration, new boiler, new oven, a new bathroom, a new en suite plus all the usual external maintenance such as tree felling, roof repairs etc.
Between us, the tenants, along with a proactive agent and a cooperative landlord the house has been dramatically improved for us as well as value being added for the owner. The rent obviously increased too as the quality of the accommodation has been raised.
Also, we know Kathy, the manager, and Fiona, property maintenance, well as they have been there for many years and have given stability to the branch. It is so much better to know who to contact at a branch.
I would have no hesitation in recommending Leaders Horsham as a letting agent.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
17th May 2023
reviewed by 'Bhagyashri Walvekar'
31st Aug 2022
reviewed by 'Nataliia'
17th Jul 2022
reviewed by 'Dee Blick'
22nd Apr 2022
reviewed by 'Ruth Longman'
14th Feb 2022
reviewed by 'Farron'
Opening Hours
Address
Leaders
30 Carfax
Horsham
West Sussex
RH12 1EE
01403 217585
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £550,000 | £550,000 |
| Lettings | 50% | 63% | £750 | £1,850 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 15 | 0 | 9 | 4 | 1 | 1 | 0 | 1 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
May 17,2023
May 17,2023
0
people found
this helpful
this helpful
This is the worst letting agency i have ever met.
From beginning I have faced lot of issues with this agency. There Property Management Service is Waste
They have separate departments for every system. When I moved in they have not provided any Keys to ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 31,2022
Aug 31,2022
0
people found
this helpful
this helpful
Samantha Fox - is the best! My family is grateful for everything, for helping with renting, for support! It is so difficult for Ukrainians to rent a flat in Horsham . But we did it!!! Thank you 🙏🙏🙏...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 17,2022
Jul 17,2022
0
people found
this helpful
this helpful
Fantastic service from Horsham Leaders. I doubt we would have sold our property had it not been for their ongoing diplomacy and interventions! A huge thank you to Joshua and Joshua. Your got the result and you accomplished it with the utmost professionalism and tenacity! ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 22,2022
Apr 22,2022
0
people found
this helpful
this helpful
Sam met us at the property and was very professional, polite and knowledgable.
She was very patient and helpful when guiding us through the rental process and administration. She answered my many questions immediately. Thank you Sam!...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 14,2022
Feb 14,2022
0
people found
this helpful
this helpful
Met Sam Foster at the property, I will be renting through Leaders, and she showed me around the flat and answered any questions I had. I wanted to go back later in the day, after deciding to rent the property, and was again met by ...
read full review
read full review
Was this helpful?
Yes
Yes
May 12,2020
May 12,2020
0
people found
this helpful
this helpful
Chloe Copestake was very helpful during this very difficult time (Lockdown). Chloe answered all my questions and I was handed the keys on the day she said I'll be able to move in.
Thanks again Chloe for all your help....
read full review
read full review
Was this helpful?
Yes
Yes
Apr 25,2019
Apr 25,2019
0
people found
this helpful
this helpful
The sales service provided by Keyan and his team, in particular Molly, was first class. I was kept updated regularly on the progress of my sale and assisted where necessary on issues not familiar to me....
read full review
read full review
Comment on agent fees
Fees were in keeping with other local agents and in some cases very competitive
Was this helpful?
Yes
Yes
Sep 11,2018
Sep 11,2018
1
people found
this helpful
this helpful
I have found all the team at Leaders very helpful. I would recommend them to everyone. Kat, Chloe, Annabelle and Josh I have dealt with specifically, who are polite, friendly and very knowledgeable....
read full review
read full review
Comment on agent fees
Fair
Was this helpful?
Yes
Yes
Jun 20,2018
Jun 20,2018
9
people found
this helpful
this helpful
Would never recommend Leaders to anyone. Honestly the most disgusting customer service I've ever received. After putting in several complaints about the employees incompetences, rude manner, overall disrespect and lack of communication between us and themselves, they still have the cheek to take no blame. ...
read full review
read full review
Comment on agent fees
Bad
Was this helpful?
Yes
Yes
Mar 28,2016
Mar 28,2016
13
people found
this helpful
this helpful
Incredibly unprofessional and unreasonable agent. Only interested in money they can make from tenants, no interest in the fact that this is someone's home. They unilaterally changed moving in date after agreeing with me. When My partner move din with me, they insisted on increasing ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 24,2014
Jul 24,2014
3
people found
this helpful
this helpful
If you can only view during day time hours you'll be fine with this agent but if you work during the day which I assume is one of their requirements good luck with trying to view with them. They close at 6 sharp and aren't willing ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 24,2014
Mar 24,2014
0
people found
this helpful
this helpful
Alex was really helpful when we were looking to purchase a buy to let flat. advising on areas and what to look for. She subsequently came round and viewed our final choices and advised on possible rental. Once we had bought Leaders were excellent in ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 14,2013
Dec 14,2013
2
people found
this helpful
this helpful
It's difficult to describe an most in-efficient and crooked agency. They are dishonest, unprofessional and illegal in their dealings with tenants. As a landlord or tenant, they cannot be trusted. In our opinion as a couple who have let and rented property for many, we ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 30,2013
Aug 30,2013
1
people found
this helpful
this helpful
I would like to thank Kathy and Fiona for there help. When we moved into the property we were not allowed to take our cats which we had had for many years, the property was what we needed so we decided that we would try ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 05,2013
Apr 05,2013
0
people found
this helpful
this helpful
We have been using Leaders for in excess of thirteen years in the Horsham area and they have consistently performed very well letting our properties quickly to quality tenants.
We use them on a full management scenario and they deal with any tenant related issues ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 28,2013
Mar 28,2013
0
people found
this helpful
this helpful
We have rented our current house for over 9 years through Leaders Horsham.
The house has had many improvements in response to routine inspections such as new carpets, redecoration, new boiler, new oven, a new bathroom, a new en suite plus all the usual external maintenance ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 06,2013
Feb 06,2013
0
people found
this helpful
this helpful
Always very professional and courteous, kept me well informed of everything I needed to know. Whenever any issues arise with the property, it's always dealt with quickly. Would happily use / recommend Leaders again....
read full review
read full review
Was this helpful?
Yes
Yes
Jan 27,2013
Jan 27,2013
0
people found
this helpful
this helpful
Kathy Taylor leads an excellent team of letting and management staff. They are all well trained, long serving and professional. Leaders has a series of branches in the South East with ongoing staff development and training to meet ARLA standards, if not set them....
read full review
read full review
Was this helpful?
Yes
Yes
Jan 26,2013
Jan 26,2013
0
people found
this helpful
this helpful
I find Leaders Horsham under the management of Kathy Taylor to be first rate across all areas of property management. I know (underlined) that my home is in safe hands which is very reassuring when working 5000 miles away. Well done to Kathy, Fiona, Alex and ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 22,2013
Jan 22,2013
0
people found
this helpful
this helpful
I called upon the services of Leaders just over a year ago and was very impressed with the professional manner in which my enquiry was dealt.
Leaders were prompt in securing a tenant for my property and I have been satisfied in my dealings with ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 20,2013
Jan 20,2013
0
people found
this helpful
this helpful
We have two properties that Leaders let for us and in the several years we have been with them, our properties have always been successfully let. Moreover, Leaders are on the ball with the rents to charge and it is obvious from speaking to the ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 29,2012
Nov 29,2012
0
people found
this helpful
this helpful
Alex has been excellent throughout the letting of our premises and on both occassions has let the property immiediately without any void period, The rental figure achieved was in excess of what we had anticipated and Alex kept us informed throughout the letting process. We ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 31,2012
Oct 31,2012
0
people found
this helpful
this helpful
I received excellent advice and guidance from Leaders,Horsham to get the right property I needed when I was desparately looking for a 1 bedroom flat within the proximity of my working place, at an affordable negotiated monthly rent.The process of references needed was so ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 26,2012
Oct 26,2012
0
people found
this helpful
this helpful
Having let a property through Leaders for eight years now, I honestly couldn't be happier with them. When you live abroad as I do, it's important that you can have confidence in your agent, since you are not always immediately available.
I like Leaders because ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 20,2012
Oct 20,2012
0
people found
this helpful
this helpful
The letting agents and property management staff all worked to make our tenants feel supported and gave me as the landlord an accurate account of any situation. As a landlord who was based abroad they always gave me good feedback and prompt responses to any ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 17,2012
Sep 17,2012
0
people found
this helpful
this helpful
As landlords based elsewhere we found them extremely helpful in advising which properties we were considering purchasing would make good lets, and what sort of rentals we might expect. This was invaluable in sorting the wheat from the chaff, and got us off to a ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 14,2012
Sep 14,2012
0
people found
this helpful
this helpful
I rented through the Horsham branch for six months whilst an insurance claim went through at my own home. Leaders were professional throughout the entire process from conducting references to checkout. I have particular praise for Horsham property management who dealt with minor issues promptly ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 14,2012
Sep 14,2012
0
people found
this helpful
this helpful
Our experience with Leaders, Horsham branch, was very positive. Kathy Taylor was most helpful explaining how the letting process worked and once we had agreed to let the property, Leaders found us a tenant in less than a week.
I have nothing but praise for ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 13,2012
Sep 13,2012
0
people found
this helpful
this helpful
1. Structured advice on suitable areas to purchase rental properties which was especially valuable when new to the area.
2. Successfully manage our properties with very little void time and achieve good rental incomes.
3. Have a team of properly vetted contractors whos work is of a good ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 13,2012
Sep 13,2012
0
people found
this helpful
this helpful
Leaders have been brilliant throughout the 9 or so years that we have been renting out our house through them, fully managed. They have dealt with emgency flooding while we were abroad, and also tenants who are more demanding than other! They are a very diplomatic ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
