0% sales valuation accuracy
0% sales fee satisfaction
100% lettings valuation accuracy
80% lettings fee satisfaction
Jul 07,2023
Jul 07,2023
1
people found
this helpful
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Where to start with this awful agent. A firm is only as good as their worst employee, and for Symonds and Sampson, it is their Partner and Head of Lettings Rachael J who gains that title.
If you're a member of staff, be aware that your private appraisals with Rachael may get gossiped around the office and leaked outside of the firm. It has happened already and has been reported to the ICO as a GDPR breach.
Huge amount of GDPR breaches have been reported to the ICO from Rachaels department, leading to the ICO instructing S&S to carry out further training. It has also lead to a formal warning from Propertymark.
The firm appear to be 420 friendly and along with Patrick W (the complaints manager in Dorchester and Bridport) they have no issue with staff carrying out these and other appaling acts.
They have full knowledge of staff fornicating with eachother and contractors in the office and in clients properties on a huge amount of occasions.
When this adult behaviour was highlighted, Patricks response was that these acts on this occasion were not deemed enough for a staff member to lose their job. Green light for staff to use the office and rental properties for their seedy antics, resulting in a slap on the wrist! The CHARITY of Williams Williams should be aware it was in one of their properties plus other clients houses.
Rachael (as the photos attached show) is happy to stop a tenant having a property due to the fact he was FAT. This has lead to the Property Redress Scheme issuing a financial penalty and other governing bodies are in the process of investigating......this is due to potential discrimination.
Rachaels own staff are not impressed with her as you can read. Leading to one staff member being asked to leave the firm for exposing the appalling way Rachael selects tenants......luckily for all potential tenants Rachael is still at the firm to potentially discriminate against you! How many she has already potentially discriminated against is unknown!
Patrick again found no case to answer....this seems to be his go to complaints response.
There was a case to answer and the firm will face the consequences of Rachaels appaling actions with further investigations.
No wonder they have changed their complaints procedure to allow Patrick to farm the complaints to other partners, he must be getting fed up with having to take the flack for his Partners unprofessionalism!
If you do dare to complain, don't worry, the partners will happily make snide and nasty, unprofessional comments between themselves over email. Feel free to make a Subject Acess Request and see for yourselves the way you are talked about in a derogatory manor. Once again this lead to the Property Redress Scheme forcing the firm to issue a written apology.
Rachael has allowed staff to use the office on nights out as a base for their antics and happily gossips about other staff members personal affairs and her own private life.
These so called professionals are an embarrassment to the industry. Luckily for the lettings side of the business the standards are set so low by the head of lettings, Rachael, that it won't be a hard act to follow for the rest of the lettings teams across the branches.
Avoid this totally unprofessional firm at all costs, looks good on the outside, but behind the scenes a very worrying outfit of confidentiality breaches, unprofessionalism and embarrassing behaviour.
Even their own managing partner admits "Shoddy behaviour" within the firm......it says it all.....(see attached photo)
If you're a member of staff, be aware that your private appraisals with Rachael may get gossiped around the office and leaked outside of the firm. It has happened already and has been reported to the ICO as a GDPR breach.
Huge amount of GDPR breaches have been reported to the ICO from Rachaels department, leading to the ICO instructing S&S to carry out further training. It has also lead to a formal warning from Propertymark.
The firm appear to be 420 friendly and along with Patrick W (the complaints manager in Dorchester and Bridport) they have no issue with staff carrying out these and other appaling acts.
They have full knowledge of staff fornicating with eachother and contractors in the office and in clients properties on a huge amount of occasions.
When this adult behaviour was highlighted, Patricks response was that these acts on this occasion were not deemed enough for a staff member to lose their job. Green light for staff to use the office and rental properties for their seedy antics, resulting in a slap on the wrist! The CHARITY of Williams Williams should be aware it was in one of their properties plus other clients houses.
Rachael (as the photos attached show) is happy to stop a tenant having a property due to the fact he was FAT. This has lead to the Property Redress Scheme issuing a financial penalty and other governing bodies are in the process of investigating......this is due to potential discrimination.
Rachaels own staff are not impressed with her as you can read. Leading to one staff member being asked to leave the firm for exposing the appalling way Rachael selects tenants......luckily for all potential tenants Rachael is still at the firm to potentially discriminate against you! How many she has already potentially discriminated against is unknown!
Patrick again found no case to answer....this seems to be his go to complaints response.
There was a case to answer and the firm will face the consequences of Rachaels appaling actions with further investigations.
No wonder they have changed their complaints procedure to allow Patrick to farm the complaints to other partners, he must be getting fed up with having to take the flack for his Partners unprofessionalism!
If you do dare to complain, don't worry, the partners will happily make snide and nasty, unprofessional comments between themselves over email. Feel free to make a Subject Acess Request and see for yourselves the way you are talked about in a derogatory manor. Once again this lead to the Property Redress Scheme forcing the firm to issue a written apology.
Rachael has allowed staff to use the office on nights out as a base for their antics and happily gossips about other staff members personal affairs and her own private life.
These so called professionals are an embarrassment to the industry. Luckily for the lettings side of the business the standards are set so low by the head of lettings, Rachael, that it won't be a hard act to follow for the rest of the lettings teams across the branches.
Avoid this totally unprofessional firm at all costs, looks good on the outside, but behind the scenes a very worrying outfit of confidentiality breaches, unprofessionalism and embarrassing behaviour.
Even their own managing partner admits "Shoddy behaviour" within the firm......it says it all.....(see attached photo)
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Latest Reviews
22nd Jul 2024
reviewed by 'Sam Langdown'
7th Jul 2023
reviewed by 'S&S'
11th Jul 2019
reviewed by 'Carrianne'
11th Jul 2014
reviewed by 'mr'
Opening Hours
Address
Symonds & Sampson
7 Market Place
Blandford
Highlands
DT11 7AH
01258 483 525
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £560,000 | £560,000 |
| Lettings | 100% | 80% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 4 | 0 | 2 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jul 22,2024
Jul 22,2024
0
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Well, well, well! I best have my say on this farce of a firm.....one silly lie from the head of lettings put in place a chain of events that nobody at Symonds and Sampson could ever have imagined possible. Do not trust the lettings ...
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Mar 09,2024
Mar 09,2024
1
people found
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It isn't surprising that the sales team can not find any applicants to join the Blandford office.
Job adverts rolling on, senior lettings staff moved in to keep an eye and babysit the head of lettings and her team.
This after herself and her staff ...
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Jul 10,2023
Jul 10,2023
1
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Shocking letting agent in Blandford, awful manager and staff are just as bad. Much better agents in the town. Complaints manager is appalling and unprofessional....
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Jul 07,2023
Jul 07,2023
1
people found
this helpful
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Where to start with this awful agent. A firm is only as good as their worst employee, and for Symonds and Sampson, it is their Partner and Head of Lettings Rachael J who gains that title.
If you're a member of staff, be aware that ...
read full review
read full review
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Jul 11,2019
Jul 11,2019
2
people found
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Sadly had two tenancies with S and S both times equally as frustrating. The amount of time wasted on unreturned calls and unsolved problems is just crazy.
Incompetent staff who really don’t give a toss....
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Jul 11,2014
Jul 11,2014
1
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this helpful
Am waiting to recieve call back on when would be appropriate to view a property with the hope to place an offer. But have waited all week for a call which have not recieved. Everytime I call there office I am promised a call back, ...
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Jan 19,2008
Jan 19,2008
0
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Stay away from them. They are bullies....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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