Cambridge Residential
Hove, BN3
1.6/5, 15 reviews
13% recommended
0% lettings valuation accuracy
29% lettings fee satisfaction

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“Living in Brighton renting places since 2007 and these guys were ......”

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Mar 28,2013
Minithumbdown
By: 'Ben'
Mar 28,2013
1 people found
this helpful
Living in Brighton renting places since 2007 and these guys were the worst. They took a majority of our deposit and treated us appallingly. Two main incidents spring to mind. Firstly our door did not lock when you shut it, it had to be manually shut from the inside when you came in and manually locked when you left. This of course is a major fie hazard and completely illegal. If a fire had started inside the house and there was no time to find the key and manually unlock the door/or say someone had been locked in then there would of been major trouble. Their response when asking to change the lock when we handed our deposits over was shocking. The man humiliated both me and my partner in the office as he went over to the door and gave us a simple walk through or how to shut and open a door...this was so rude and inappropriate and our request was ignored the rest of the duration. SECONDLY, when it came to getting our deposits; well this went on for 6 months. At one point I called up every day to talk to Sarah, she had even conveniently popped off somewhere or wasn't in, sometimes she was on holidays, the next day she was there, it was all complete lies..seeing as we lived near the office and could see her......The most money grabbing, rude estate agents in Brighton. Not interested in tenants; just money. HOWEVER, I used Charters after and they were amazing, not one complaint!
What agent could do to change your mind?
Changed everything.
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Latest Reviews

View all Reviews 15
19th Aug 2015
reviewed by 'Tansy'
“Whilst others report bad experiences, mine was nothing but positive! Yes, the contracts are a little 'heavy' but unless you ......”
30th Apr 2015
reviewed by 'Pete'
“Don't have anything to do with this bunch. We (along with several other couples) viewed a flat that we really ......”
23rd Apr 2015
reviewed by 'Grace'
“I have been renting as a student since last August. Now that it is time we have had to search ......”
12th Mar 2015
reviewed by 'jordan'
“Absolutely useless! I can't actually give you one reason why you should go with them. They don't fix anything, they ......”
22nd Feb 2015
reviewed by 'Thomas'
“Staff member very rood. Unhelpful , if any problem they ignore.. Asking to fix by ourselfs. Never use again..I am ......”
4th Jul 2014
reviewed by 'Anon'
“I wish I knew about this web site before I started looking for a place to rent. They seem to ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Cambridge Residential
117-118 Western Road, Hove,
Hove
East Sussex
BN3 1DB

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 29% £440 £1,850
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 2 11 0 0 0 0 0 2
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Hove, BN3

“Whilst others report bad experiences, mine was nothing but positive! ......”

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Aug 19,2015
Minithumbup
By: 'Tansy'
Aug 19,2015
0 people found
this helpful
Whilst others report bad experiences, mine was nothing but positive! Yes, the contracts are a little 'heavy' but unless you have a vegi shake for a brain, you will be fine. All issues were dealt with promptly, and one the one occasion it wasn't, a ...
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“Don't have anything to do with this bunch. We (along ......”

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Apr 30,2015
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Paul
By: 'Pete'
Apr 30,2015
1 people found
this helpful
Don't have anything to do with this bunch. We (along with several other couples) viewed a flat that we really liked. I asked Paul what would happen if several people were interested, and he told us the details of all interested parties would be passed ...
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What agent could do to change your mind?
Not lying would be a start
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“I have been renting as a student since last August. ......”

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Apr 23,2015
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Victoria
By: 'Grace'
Apr 23,2015
0 people found
this helpful
I have been renting as a student since last August. Now that it is time we have had to search for a new house, I have realised how awful many of the other agents treat students and how lucky we have been with Cambridge. If ...
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“Absolutely useless! I can't actually give you one reason why ......”

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Mar 12,2015
Minithumbdown
By: 'jordan'
Mar 12,2015
0 people found
this helpful
Absolutely useless! I can't actually give you one reason why you should go with them. They don't fix anything, they just ignore you until you kick up a massive fuss! Every time you ring you have to deal with someone different. They don't listen to ...
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“Staff member very rood. Unhelpful , if any problem they ignore.. ......”

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Feb 22,2015
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By: 'Thomas'
Feb 22,2015
1 people found
this helpful
Staff member very rood. Unhelpful , if any problem they ignore.. Asking to fix by ourselfs. Never use again..I am glad I left them.. As I expect didn't get my deposite back.....
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What agent could do to change your mind?
Treat tenants as a customer
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“I wish I knew about this web site before I ......”

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Jul 04,2014
Minithumbdown
By: 'Anon'
Jul 04,2014
2 people found
this helpful
I wish I knew about this web site before I started looking for a place to rent. They seem to have lovely properties, but not worth the agro that is to follow. The contracts are exruciating - binding 12 month contracts, rent increases, firm requests NOT ...
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What agent could do to change your mind?
Tenants should not be pushed into binding, no exit contracts. All repairs should be dealt with promptly and respectfully. Staff should be respectful. The employer should do outmost to minimise staff turnover and for tenants to have a single staff member point of call. Tenants should be allowed to put decorations on the wall. The only contract binding request should be that no damage is done to the property.
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“I rented properties in Brighton & Hove for 12 years and used ......”

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Jun 10,2014
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Melody
By: 'PJB'
Jun 10,2014
0 people found
this helpful
I rented properties in Brighton & Hove for 12 years and used about 10 different agencies. Cambridge Residential are by far the worst of the lot. Don't be fooled by the charming sales patter or the nice offices. Once you have paid the massive admin fee and signed ...
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What agent could do to change your mind?
Just treat tenants fairly.
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“Where to begin, viewed a flat that we loves instantly ......”

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Jan 20,2014
Minithumbdown
By: 'Laura'
Jan 20,2014
0 people found
this helpful
Where to begin, viewed a flat that we loves instantly and put holding deposit down. Paid an additional £360 for referencing which we ended up chasing ourselves. Lots of minor things were missed in the inventory so I added them to it later but the lady ...
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By: G
Aug 15, 2015
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We reported a leak in our shower in April of this year when Ben, an agent came to visit us to give us notice to vacate our property after 4 months living there. I sent subsequent emails to ask them to help, but by the time my partner and I left the property at end of June, we had mushrooms on the kitchen roof, a bent roof beam and a consistent dripping of skanky shower water in to our kitchen. We are subsequently in dispute with a landlord over half our deposit on our property (which relates t ...

“where to start. we had six months of complete and ......”

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Sep 16,2013
Minithumbdown
By: 'A'
Sep 16,2013
0 people found
this helpful
where to start. we had six months of complete and utter shambles of service. after handing over our holding fee we had to constantly chase up references etc. just so we could move in on time. I thought you paid that £360 for them to do ...
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“Disappointed at every step. We were charged a ridiculous amount ......”

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Apr 17,2013
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Victoria
By: 'Don't'
Apr 17,2013
1 people found
this helpful
Disappointed at every step. We were charged a ridiculous amount for admin fees and references (which we then had to chase ourselves as Cambridge did not respond to any calls, emails, or voice messages). 2 weeks into the tenancy we were contacted, by another agency, and ...
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What agent could do to change your mind?
Actually respond to complaints/problems, be honest in your dealings and try to understand that the prospect of having to move is not a pleasant one.
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“Living in Brighton renting places since 2007 and these guys were ......”

Share on :
Mar 28,2013
Minithumbdown
By: 'Ben'
Mar 28,2013
1 people found
this helpful
Living in Brighton renting places since 2007 and these guys were the worst. They took a majority of our deposit and treated us appallingly. Two main incidents spring to mind. Firstly our door did not lock when you shut it, it had to be manually shut ...
read full review
What agent could do to change your mind?
Changed everything.
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
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“Let me start by saying I wish I'd read these ......”

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Jul 12,2012
Minithumbdown
By: 'angry'
Jul 12,2012
6 people found
this helpful
Let me start by saying I wish I'd read these reviews first! After just putting down near on 5000, the issues began! James is the most arrogant, rude, incompetent agent in the world. Claims to be the manager, but doesn't know what he is doing. We ...
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“AVOID AT ALL COSTS! Once the paperwork is signed you ......”

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Mar 07,2012
Minithumbdown
By: 'Katharine'
Mar 07,2012
7 people found
this helpful
AVOID AT ALL COSTS! Once the paperwork is signed you really are on your own with this bunch of lettings cowboys. The terms of our contract were changed without notification switching the management of the property back to the Landlord - this may well be ...
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What agent could do to change your mind?
There is nothing they could do to make us use them again.
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“These people have NO idea!It is near impossible to ......”

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Feb 07,2012
Minithumbdown
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Sarah
By: 'Danny'
Feb 07,2012
8 people found
this helpful
These people have NO idea! It is near impossible to get someone to fix an issue you have with your property, no one cares until you stop paying the rent. It is that simple, steer well clear!...
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“UNDERHAND, SNEAKY AND RUDE! I was scare-mongered into putting down ......”

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Aug 23,2011
Minithumbdown
By: 'Anon'
Aug 23,2011
10 people found
this helpful
UNDERHAND, SNEAKY AND RUDE! I was scare-mongered into putting down a £200 deposit but was only told AFTER paying that white goods were not included. When I told them my budget did not allow for this they then refused to give my deposit back. They also ...
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What agent could do to change your mind?
Paid back my deposit after misleading me.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Cambridge Residential, Hove BN3 1DB



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