67% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Jul 01,2023
Jul 01,2023
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Avoid Twickenham Snellers at all costs. We’re currently going through an end of tenancy dispute after only renting for 3 months. We had to end the tenancy early due to mould in the bedroom which was making us ill. We had spent a month sleeping in the lounge and they had no interest in sorting the mould, even though their expert said it was the worst he had seen and the wall needs rebuilding, they even had the cheek of saying that it will likely be an issue for the next tenant by Kieron. They don’t care at all about people! From day one it was a disaster. We turned up to a very dirty flat, storage cupboard full of boxes and many other items leftover from the previous tenant. We couldn’t move our own items in until a WEEK later than planned and I was called difficult by Kieron for insisting that the 20 large boxes be moved sooner and asked if some of the old furniture could be moved out. We were told we had the option of fully furnished or not but we had no idea what would stay and they had no idea as the previous tenant had vanished. Eventually we had no choice but to move in without the storage space which was really difficult. The inventory report for check-in, once we finally received it, listed the words grubby, dirty, dusty, scratches, mould, well over a hundred times and we sent numerous emails asking for things to be fixed, despite the flat being dirty upon our arrival they are now trying to take over £200 for a professional clean from us! We had no keys for our mailbox for weeks, they didn’t help us to sort this out at all, there happened to be a handyman in the building helping with a general issue who helped us out. We had to buy our own key to gain access to do a meter reading and we also had to get a extra front door keys made for ourselves and the agency as they only had one set. The curtains had mould on them, there was so much dust behind the radiators it was disgusting and we spent hours cleaning the walls which were covered in grime and marks plus scraping black grime off around the oven. Once the storage boxes were removed that then revealed a mouldy carpet and pipes and dirty walls which we scrubbed ourselves. As well as trying to get us to pay them for a professional clean they are also now trying to claim that we owe them
£25 toward a cracked tile which is shown in the check in report, £25 for a loose kickboard..which was already loose when we arrived, £25 for scratches on the floor which is covered in marks which is mentioned in the check in, £25 for a greasy door when we moved in there was thick grease everywhere. It’s clear that they keep any money they take from tenants for processional cleans for themselves and do not pass the benefits of a clean on to the tenant. It was the worst 3 months of renting in London I’ve ever had after ten years with no experience like this before. They released us from the tenancy early with two months notice but due to sleeping in the living room to avoid the mould and them clearly having no interest in resolving the issue while we were there, we had no choice but to move out early. We’ve been out of the flat for over two months now and it feels like the nightmare with this company continues as they are dragging us into a tenancy dispute for the clean and ridiculous items they’re charging us for. The biggest regret was not turning around on day one and getting out of the tenancy then but as they well know it’s incredibly difficult to find a place to live and with a short turn around so we were stuck with this dirty mouldy flat! If you listen to one review let it be this one, Snellers are fraudulent liars, they will knowingly lie about damage and cleaning to take every penny they can from you and if you have the audacity to challenge them they will blame you and drain every ounce of spirit out of you by passing you around various staff who tell one conflicting lie after the other, to the extent that when Kieron was chasing us for a bill we had already paid I asked about the deposit return and the response was ‘not my problem’. An absolutely soulless company.
£25 toward a cracked tile which is shown in the check in report, £25 for a loose kickboard..which was already loose when we arrived, £25 for scratches on the floor which is covered in marks which is mentioned in the check in, £25 for a greasy door when we moved in there was thick grease everywhere. It’s clear that they keep any money they take from tenants for processional cleans for themselves and do not pass the benefits of a clean on to the tenant. It was the worst 3 months of renting in London I’ve ever had after ten years with no experience like this before. They released us from the tenancy early with two months notice but due to sleeping in the living room to avoid the mould and them clearly having no interest in resolving the issue while we were there, we had no choice but to move out early. We’ve been out of the flat for over two months now and it feels like the nightmare with this company continues as they are dragging us into a tenancy dispute for the clean and ridiculous items they’re charging us for. The biggest regret was not turning around on day one and getting out of the tenancy then but as they well know it’s incredibly difficult to find a place to live and with a short turn around so we were stuck with this dirty mouldy flat! If you listen to one review let it be this one, Snellers are fraudulent liars, they will knowingly lie about damage and cleaning to take every penny they can from you and if you have the audacity to challenge them they will blame you and drain every ounce of spirit out of you by passing you around various staff who tell one conflicting lie after the other, to the extent that when Kieron was chasing us for a bill we had already paid I asked about the deposit return and the response was ‘not my problem’. An absolutely soulless company.
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Jul 11, 2024
I left this comment over a year ago and Keiron got back to us and was his usual unhelpful self. If you do find me in your database please remove me permanently. My partner and I would never use Snellers/Dexters again. Jul 11, 2024
Hi there,Thanks for responding, I left this comment over a year ago and Keiron got in touch with us and proceeded to be completely unhelpful as he had always been. If you do manage to find me in your database then please remove me and my partner permanently. Dexters is one agent I will avoid at all costs. We’re very happy with the house we’re living in now, completely mould free and with lovely agents and landlords.
Jul 11, 2024
Dear Joanna, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at [email protected]. I can look into this further for you. Kind regards, Asma, Customer Relations Team
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Latest Reviews
1st Jul 2023
reviewed by 'Joanna'
23rd Nov 2020
reviewed by 'Danny'
26th Sep 2020
reviewed by 'Stephanie'
22nd Jun 2020
reviewed by 'Oksana'
28th May 2019
reviewed by 'ML'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 100% | £270,000 | £270,000 |
| Lettings | 100% | 99% | £975 | £1,775 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 0 | 6 | 1 | 1 | 1 | 0 | 0 | 0 | 1 |
Areas covered
- TW1
Services offered
- Sales
- Lettings
- Block Management
- Surveys
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- Mortgage Advice
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Jul 01,2023
Jul 01,2023
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Avoid Twickenham Snellers at all costs. We’re currently going through an end of tenancy dispute after only renting for 3 months. We had to end the tenancy early due to mould in the bedroom which was making us ill. We had spent a month sleeping ...
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Jul 11, 2024
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I left this comment over a year ago and Keiron got back to us and was his usual unhelpful self. If you do find me in your database please remove me permanently. My partner and I would never use Snellers/Dexters again. ...
Nov 23,2020
Nov 23,2020
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My move during the lockdown were smooth, fast and professional. I moved in my flat within 2 weeks time. From viewing confirmation until physical moving in. Mr Kieron were helpful throughout all process. Excellent service and great communication.
Thank you so much....
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Jan 28, 2021
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Dear Danny, Thank you for taking the time to leave us a five star review and wish you all the best in your new home. Kind regards, Sarah Tranter ...
Sep 26,2020
Sep 26,2020
4
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Would give 0 stars if I could. We tried to sell our property with them and it was a nightmare from start to finish. Before we decided to go with them they said they had rung around their list of buyers and lots had said they ...
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Jun 22,2020
Jun 22,2020
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Tilly Brown.she such a professional she tried to helping us she can.she friendly,warm person.I recommend and as it will be necessary I will be back to you again....
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Jun 22, 2020
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I am recommended ...
Jul 03,2019
Jul 03,2019
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Kelly Baldwin has simply restored my faith in property management from a tenants perspective. She was professional, diligent and expedited the repairs as necessary whilst keeping great communication throughout.
Many thanks Kelly....
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May 28,2019
May 28,2019
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Anna has been the property manager for the flat I am letting in Twickenham through Snellers. She was a huge support at the start of the tenancy and I have absolute confidence in her ability to manage the letting without any intervention by me....
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Comment on agent fees
Very fair I believe.
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May 23,2019
May 23,2019
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Have had the pleasure of dealing with Charlotte during the rental of my flat. Always so friendly helpful and professional. She really is a huge asset to Snellers ! Thank you for all your assistance !...
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Comment on agent fees
Good
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May 17,2019
May 17,2019
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I've been a tenant with Snellers for nearly two years now, and they've always been really helpful and attentive when it comes to sorting out any issues with my flat. Charlotte Nugent has been instrumental in getting a bit of work done on it recently, ...
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Jan 22,2019
Jan 22,2019
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Jamie and Pal were fantastic in finding me a buyer within days of going on the market. Impeccable service, such friendly staff and great advice. Can't thank you all enough!...
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Nov 15,2018
Nov 15,2018
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Awesome service and delighted the renters and owners as we closed this deal. Truly professional and great communicator. Thank you...
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Aug 31,2018
Aug 31,2018
3
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Snellers are one of a handful of estate agents who continue to advertise properties as being for sale when in fact they have gone 'under offer'. This advertising under false pretences wastes people's time and such a flagrant misselling of goods suggests just how low ...
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Mar 24,2018
Mar 24,2018
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Superb service from the lettings team, principally Richard and Kieron (and Charlotte) and a SIX-star property management by Anna Harrison. Our property is in safe hands - any issues have been resolved efficiently and cost effectively....
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Comment on agent fees
Fair
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Mar 27, 2018
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Dear Andy,
I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Twickenham Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future.
Kind regards
Asma Customer Relations Manager ...
Jan 25,2018
Jan 25,2018
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We've been renting trough Snellers for the last five years and find it both professional and friendly.
Anna Harrison was really helpful and patient with the matters that needed needed to be addressed. We are truely grateful to her....
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Feb 14, 2018
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Dear Eszter,
I am writing to say thank you for your kind comments about the service you received from our Twickenham Office. We really appreciate you taking the time to post this review as feedback is very important to us.
I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future.
Kind regards,
Asma Customer Relations Manager ...
Jun 07,2017
Jun 07,2017
0
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Snellers property management service is both professional and friendly. Nothing is too much trouble. I would be happy to recommend the management service to all local landlords....
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Jun 08, 2017
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Dear Frank,
We are delighted to read that our Twickenham Office achieved our aim of delivering a five star service.
Thank you for taking the time to leave your review. We wish you all the best for the future.
Kind regards,
Asma Chughtai Customer Relations Manager ...
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Last updated at 10:47 AM 28/09/2021 by Robin Philpot
