73% lettings valuation accuracy
75% lettings fee satisfaction
Jun 28,2023
Jun 28,2023
0
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Awful experience. One of the worst experiences of my life renting through Parks.
This company does not represent the interest of tenants.
It's been a month since I moved out and I'm still waiting for my deposit to be returned.
No contact or information from Parks.
My landlord was a nightmare. The flat had perpetual problems that Antony of Parks was aware of but convinced me that the problems had been dealt with.
Lauren failed to verify my residency status via the straightforward letter of confirmation from the home office. I felt discriminated against and marginalised throughout the process of letting the flat.
After signing my lease I was sent a legal document that I needed to disclose where the origins of the £8500 that I paid up front (after being promised that my salary was sufficient to pay monthly). The problem is that before signing the lease I was presented with the same document that said that this disclosure was only necessary if the sum was in excess of €10000 (which is the actual threshold for disclosure). The document that I was sent had been amended to show that this figure was £8000. Not only was this unscrupulous and illegal but I believe that it was discriminatory and prejudicial.
I don't know what else to say. After six months I moved out and I'm currently in a dispute with the landlord for the return of monies paid up front for the flat. The plumbing didn't work in the kitchen for the majority of my tenancy. The entire bedroom wall was covered in corrosion after a month and a half. The landlord hired contractors who I caught going through my things while I was away on holiday.
My experience with Parks has been shocking. There was no accountability after I pointed out that they altered a document after I'd already entered into a contract for the property. No explanation as to how or why this happened. No word on the return of my deposit even though I ended the tenancy a month ago. I feel discriminated against and greatly aggrieved. My next steps are to explore my legal options.
This company does not represent the interest of tenants.
It's been a month since I moved out and I'm still waiting for my deposit to be returned.
No contact or information from Parks.
My landlord was a nightmare. The flat had perpetual problems that Antony of Parks was aware of but convinced me that the problems had been dealt with.
Lauren failed to verify my residency status via the straightforward letter of confirmation from the home office. I felt discriminated against and marginalised throughout the process of letting the flat.
After signing my lease I was sent a legal document that I needed to disclose where the origins of the £8500 that I paid up front (after being promised that my salary was sufficient to pay monthly). The problem is that before signing the lease I was presented with the same document that said that this disclosure was only necessary if the sum was in excess of €10000 (which is the actual threshold for disclosure). The document that I was sent had been amended to show that this figure was £8000. Not only was this unscrupulous and illegal but I believe that it was discriminatory and prejudicial.
I don't know what else to say. After six months I moved out and I'm currently in a dispute with the landlord for the return of monies paid up front for the flat. The plumbing didn't work in the kitchen for the majority of my tenancy. The entire bedroom wall was covered in corrosion after a month and a half. The landlord hired contractors who I caught going through my things while I was away on holiday.
My experience with Parks has been shocking. There was no accountability after I pointed out that they altered a document after I'd already entered into a contract for the property. No explanation as to how or why this happened. No word on the return of my deposit even though I ended the tenancy a month ago. I feel discriminated against and greatly aggrieved. My next steps are to explore my legal options.
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Latest Reviews
16th Oct 2024
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28th Jun 2023
reviewed by 'Kevan Smith'
11th Oct 2022
reviewed by 'Awais Afridi'
23rd Jul 2021
reviewed by 'Spyros'
4th Sep 2020
reviewed by 'Cyril'
Opening Hours
Address
Parks Residential Ltd
107 Queens Road
Brighton
East Sussex
BN1 3XF
01273 202089
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 73% | 75% | £450 | £2,450 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 10 | 0 | 21 | 15 | 0 | 0 | 0 | 0 | 5 | 4 |
Areas covered
- BN1
- Brighton
- BN2
- Hove
- BN3
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Oct 16,2024
Oct 16,2024
0
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Awful. Rang to enquire about a property. Kay sounded half asleep, didn't give her name clearly and didn't bother with her company name.
When I complained, her answer was 'cool'. Obviously she said no one else in the whole company was available to deal with ...
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Jun 28,2023
Jun 28,2023
0
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Awful experience. One of the worst experiences of my life renting through Parks.
This company does not represent the interest of tenants.
It's been a month since I moved out and I'm still waiting for my deposit to be returned.
No contact or information from ...
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Oct 11,2022
Oct 11,2022
0
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Avoid parks lettings at all cost they have soft spoken but incompetent fraudulent agents if you don’t offer to pay full amount in advance they’ll just tell we are no longer gonna let it to you. Greedy and incompetent please avoid....
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Jul 23,2021
Jul 23,2021
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I called to book a viewing for one of their properties which we were very interested. They advised me to put an application forward before viewing the property so we could stand a chance. However, when i told them that my credit score is poor ...
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Mar 13,2021
Mar 13,2021
0
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AVOID, AVOID, AVOID
Parks Residential are shambolic. They front their business with smooth-talking agents who can't do enough for you BUT DON'T BE FOOLED!
As soon as you're into their substandard properties they could not care less about you, or your welfare.
- Properties are ...
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Sep 04,2020
Sep 04,2020
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Excellent smooth transition. Very grateful for Tom's' help
He was able to secure the property for me quickly as he knew I had a deadline.
Made the introduction to the landlord which help me re adjust perfectly...
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Apr 01,2020
Apr 01,2020
1
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Smooth sailing from start to finish with lovely Amy, Charlotte and Anthony in these difficult time, Highly recommended to the next potential tenants ,renters in the lovely area of Brighton and Hove. Pleasure to have found them on market place....
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Oct 05,2019
Oct 05,2019
1
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*Avoid at all costs.*
In 15yrs of renting these have been the worst estate agents we've ever had.
Many promises at the start that were unfulfilled:
- There were problems with them accepting someone who is self-employed - which meant I had to pay 12 months ...
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Sep 12,2019
Sep 12,2019
0
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Parks Letting were a joy to work with in renting a new property. From initial viewing through to moving in the process was easy, efficient and stress free. Staff were exceptionally helpful especially Louise - she is a credit to the company....
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Feb 23,2019
Feb 23,2019
0
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I rented a flat in the centre of Brighton for about 7 months through Parks Letting.
I had been in Brighton for almost 10 years since my uni days and I've rented through private landlords, student accommodation focused agencies and letting agencies for professionals.
My experience with ...
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Comment on agent fees
They are the standard industry fees
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Feb 20,2019
Feb 20,2019
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We rented a property through Parks for three years and have recently ended our agreement in order to move house. Our experience has been nothing but friendly and pleasant with the agents and property manager here. We maintainted the property well during our time there ...
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Nov 09,2017
Nov 09,2017
8
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Our experience of renting through parks has quite honestly been a nightmare, starting from the moment we signed the tenancy agreement.
We are not strangers to the issues that sometimes come up when renting – we have rented through numerous agencies and are also landlords ourselves ...
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Comment on agent fees
Indifferent
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Oct 05,2017
Oct 05,2017
8
people found
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Parks is another example of the usual estate agent deal of being pleasant and nice, and as soon as you've signed the contract immediately becoming incredibly unhelpful, before fulfilling the stereotype of estate agents by taking copious amounts of your deposit for 'cleaning charges'.
We ...
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Sep 15,2017
Sep 15,2017
2
people found
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outstanding service from a wonderful letting agency. And problems we had were referred straight to the tenancy team, who acted upon it promptly. It was a joy to deal with you during the term of our rental tenancy. Many thanks to everyone at Parks....
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Comment on agent fees
fees are standard throughout the indudtry
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Jul 07,2017
Jul 07,2017
1
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Great service with parkes from start to finish. Brilliant communication and quick at resolving issues and efficient online material. Thanks guys...
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Comment on agent fees
Fine
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Jun 27,2017
Jun 27,2017
1
people found
this helpful
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There were pros and cons to renting with Parks.
Pros - we got our deposit back in full and promptly. They fixed issues when they arose in the apartment. They weren't intrusive as property managers. They were pleasant to interact with, particularly Amy, who was ...
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Comment on agent fees
Compared to other agents that we spoke with in Brighton, Parks was particularly expensive and wanted a huge sum upfront. This was partly because we had no guarantor. However, even without a guarantor no other agent wanted eleven months upfront, as we were initially quoted. Given that other agents were offering less Parks agreed to reduce this to 6 months, plus 11 weeks deposit - still a substantially higher deposit than other agencies.
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Jun 10,2017
Jun 10,2017
0
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Amy and lauren thank you for everything you to have done to help with the property and couldnt ask for anything else you have done...
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Comment on agent fees
The fees are really good for the price
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Jun 02,2017
Jun 02,2017
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Having been both a tenant and a Landlord with Parks I am very impressed with their negotiation skills, attention to detail and ability to compromise. They are all friendly and approachable and are an honest letting firm with clear and fair charges,...
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Comment on agent fees
Good
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Jun 01,2017
Jun 01,2017
1
people found
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They was both so friendly and helpful through the whole process and after we got the flat. We was both happy with the service they gave to us and we are so happy we picked parks to go with for are first flat 😃...
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Good
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May 26,2017
May 26,2017
1
people found
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It was a pleasure to work with this agency. Daniel was very Competent and very fast! He takes care about his customer.
I recommend this agency!...
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May 25,2017
May 25,2017
1
people found
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I am a landlord & have used Parks for 20+ years. Initially with 3 properties but now only with one. I have found Graham Jasper and his staff have always been professional and most helpful during this period of time and would recommend Parks to any landlord wishing ...
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Comment on agent fees
good
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May 24,2017
May 24,2017
1
people found
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Excellent lady.Always extremely helpful with minor hiccups! Very patient with me when I telephone even though she would probably prefer to communicate via email....
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Comment on agent fees
Good
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May 10,2017
May 10,2017
1
people found
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I've been a tenant of a property managed by Parks for over three years and it's been a very good experience. The team are responsive and supportive and it just feels like they are treating tenants as important and valuable customers. Top rating from me!...
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May 09,2017
May 09,2017
1
people found
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Parks have been my main agent for circa 15 years and during this time I have found them to be very supportive of my business, helpful and efficient when finding new tenants. Their high values show in their dealings with myself and with my tenants, an ...
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Comment on agent fees
I find their fees competitive
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May 09,2017
May 09,2017
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Louise is always prompt, friendly, efficient and lovely to deal with. She understands how to market all types of properties effectively within tight deadlines and has excellent attention to detail...
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May 09,2017
May 09,2017
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Louise has been very welcoming & helpful with all my queries providing relevant information as well as great advice. She also always get back to me promptly. It's refreshing to see a friendly face & warm welcome in a professional/corporate environment....
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May 08,2017
May 08,2017
0
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Parks were very helpful in finding me a very nice place to rent in Brighton.
And any problems that have come up whilst I have been at the property have been sorted out very quickly so I am very grateful to Parks.
Louise has always ...
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Comment on agent fees
Good
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May 05,2017
May 05,2017
1
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We've been with Parks for two tenancies now, and they've been very accommodating (pun not intended) of our needs as tenants. On the second move they were particularly helpful in processing everything in short notice, which we greatly appreciated.
They are the most organized agents ...
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Comment on agent fees
Reasonable and clearly explained
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May 03,2017
May 03,2017
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James has consistently been in contact with us as one tenancy ended and another one started. We have been informed every step of the way. James also organised fixing a problem that arose with the boiler managing this so that it was completed between lettings. ...
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Comment on agent fees
We are happy with the service we get for the fees we pay
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May 03,2017
May 03,2017
0
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I have been renting with Parks now for over 3 years. I have rented through other agencies in the past and cannot begin describe how bad dealing with some of them can be. Parks is the polar opposite of everything ive experienced before, theyre always on ...
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Good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 5:10 PM 26/06/2019 by Louise Mitchell
