0% lettings valuation accuracy
99% lettings fee satisfaction
May 10,2010
May 10,2010
1
people found
this helpful
this helpful
I would only recommend this company to people who like to have their time wasted and to be ignored!
Everything about them was appalling right from the beginning. We were shown around a flat (renting) and made an offer there and then and were told we would be called within the hour to say if it had been accepted. 2 days later, we still hadn't heard anything and nobody would take our call. Eventually we managed to speak to someone who said our offer had been accepted straight away but the man who showed us round was sacked and nobody bothered to take over his work.
Then came the application forms... we sent these off as soon as we received them as we needed to move in within a month, which we had been told was fine. We heard absolutely nothing from Isaac Anthony after sending off our forms and again, could not get hold of anyone (just got a receptionist acting dumb saying that nobody was in to take our call and someone would call us back, which never ever happened). We had no idea if our applications had been approved and since we were moving 200 miles to a different city, we were getting very worried, especially as we both had new jobs that started 2 days after we were due to move in. Eventually, a few days before we needed to move in, we got a call saying everything had been approved, the woman acted really casually as if there was nothing wrong with leaving people in limbo like this.
On the day we moved in, we signed for 14 keys, 2 copies of every key needed (or so we thought). We had no back door key whatsoever, and half of the keys didn't work for any door within the property. We also only had 1 copy of keys for all the other doors and were told to copy and pay for these ourselves, even though in our contract it said we were not allowed to do this.
After 3 months of living there, our washing machine broke. It was another 4 months before we managed to actually get someone to look at it, and this was only after a threatening e-mail. Then it was another month and endless chasing before we managed to get it replaced.
We had been living at the property for 8 months before we managed to get them to cough up the back door key.
What was strange was how it was so difficult to get hold of anyone at Isaac Anthony, but if they needed you, they would bombard you with e-mails and phonecalls. It was 2 months before our contract expired (we had to give 30 days notice of renewal) and we were getting daily e-mails saying we needed to get in contact with them straight away to make sure all the paperwork was sorted. Needless to say we left it until the last minute to give them their answer.
They will often give you just 24 hours notice that they will be doing an inspection of your property, and they always make sure that this is done when you are at work. On our first inspection, they told us we had let our tiles get far to dirty and to clean them immediately (they were sparkling white, I had scrubbed the whole place especially for the visit). On our second inspection, they commented on a big stain on the bathroom floor (which was there before we even moved in, shows how observant they must be, luckily I took pictures of all faults when we moved in).
They have a maintenance man who has a key to all flats and lets himself in without knocking, once at 08:30am when we were in bed, to seal the shower screen in the bathroom, which did not need doing and we had not requested.
The only reason we stayed so long was because the flat was so cheap for it's location and it suited all our needs. We lived in constant fear of anything going wrong in the flat because we knew it would be a battle that lasted months to get anyone to do anything about it.
They promised no pets would be allowed in the building, however some had a dog that barked constantly and messed all over the grass and car park. The bins were rarely emptied, so often there was waste stacked up outside that got blown all over the car park.
I don't have a good word to say about this company and only wish I had thought to read their reviews before signing my contract.
Everything about them was appalling right from the beginning. We were shown around a flat (renting) and made an offer there and then and were told we would be called within the hour to say if it had been accepted. 2 days later, we still hadn't heard anything and nobody would take our call. Eventually we managed to speak to someone who said our offer had been accepted straight away but the man who showed us round was sacked and nobody bothered to take over his work.
Then came the application forms... we sent these off as soon as we received them as we needed to move in within a month, which we had been told was fine. We heard absolutely nothing from Isaac Anthony after sending off our forms and again, could not get hold of anyone (just got a receptionist acting dumb saying that nobody was in to take our call and someone would call us back, which never ever happened). We had no idea if our applications had been approved and since we were moving 200 miles to a different city, we were getting very worried, especially as we both had new jobs that started 2 days after we were due to move in. Eventually, a few days before we needed to move in, we got a call saying everything had been approved, the woman acted really casually as if there was nothing wrong with leaving people in limbo like this.
On the day we moved in, we signed for 14 keys, 2 copies of every key needed (or so we thought). We had no back door key whatsoever, and half of the keys didn't work for any door within the property. We also only had 1 copy of keys for all the other doors and were told to copy and pay for these ourselves, even though in our contract it said we were not allowed to do this.
After 3 months of living there, our washing machine broke. It was another 4 months before we managed to actually get someone to look at it, and this was only after a threatening e-mail. Then it was another month and endless chasing before we managed to get it replaced.
We had been living at the property for 8 months before we managed to get them to cough up the back door key.
What was strange was how it was so difficult to get hold of anyone at Isaac Anthony, but if they needed you, they would bombard you with e-mails and phonecalls. It was 2 months before our contract expired (we had to give 30 days notice of renewal) and we were getting daily e-mails saying we needed to get in contact with them straight away to make sure all the paperwork was sorted. Needless to say we left it until the last minute to give them their answer.
They will often give you just 24 hours notice that they will be doing an inspection of your property, and they always make sure that this is done when you are at work. On our first inspection, they told us we had let our tiles get far to dirty and to clean them immediately (they were sparkling white, I had scrubbed the whole place especially for the visit). On our second inspection, they commented on a big stain on the bathroom floor (which was there before we even moved in, shows how observant they must be, luckily I took pictures of all faults when we moved in).
They have a maintenance man who has a key to all flats and lets himself in without knocking, once at 08:30am when we were in bed, to seal the shower screen in the bathroom, which did not need doing and we had not requested.
The only reason we stayed so long was because the flat was so cheap for it's location and it suited all our needs. We lived in constant fear of anything going wrong in the flat because we knew it would be a battle that lasted months to get anyone to do anything about it.
They promised no pets would be allowed in the building, however some had a dog that barked constantly and messed all over the grass and car park. The bins were rarely emptied, so often there was waste stacked up outside that got blown all over the car park.
I don't have a good word to say about this company and only wish I had thought to read their reviews before signing my contract.
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Latest Reviews
12th Nov 2012
reviewed by 'area438'
15th Jul 2012
reviewed by 'Monkeyl'
21st Oct 2011
reviewed by 'disgusted'
30th Mar 2011
reviewed by 'hits'
Opening Hours
Address
Isaac Anthony
68 Rodney Street
Liverpool
Merseyside
L1 9AF
0845 201 1416
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 99% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 2 | 0 | 8 | 0 | 0 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Oct 03,2014
Oct 03,2014
1
people found
this helpful
this helpful
Lived in a property in Liverpool city centre run by this mob until March 2014.
The service was atrocious, emails and telephone calls were routinely ignored. The attitude of the staff particularly Jane, was frankly more in keeping with a prison than an Estate agents.
I ...
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Nov 12,2012
Nov 12,2012
0
people found
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this helpful
Awful deposit return scheme. Took nearly £300 off us for a flat in near perfect condition. Would not advise them to anybody...
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What agent could do to change your mind?
Provided a fair deposit return scheme and not scammed us out of nearly ‚£300Attached Filesnbsp;
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Nov 28, 2012
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(1)
Deposits at Isaac Anthony are held with Deposit Protection Scheme which is an independent organisation which protects both Landlords and tenants against any deductions or damages. If any individual disagrees to any decisions they can utilise the Deposit Protection dispute system which will request information from all parties and make a independent decision. It is a fair system which protects both landlords and tenants ...
Sep 17,2012
Sep 17,2012
0
people found
this helpful
this helpful
I'd really like to discourage people from ever using this agency's services. I have never encountered more unprofessional, unreliable and rude agents in my life.
I was informed one week before the planned move into a property I had secured through Isaac Anthony that I ...
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Jul 15,2012
Jul 15,2012
3
people found
this helpful
this helpful
Arranged a viewing for a flat at 2pm. The day before the agent called and changed the viewing tim to 10am. Next morning, wmissed a call and got a voicemail from Isaac Anthony employee at around 9.57am saying she was 'running late'. When I called ...
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What agent could do to change your mind?
- turned up on timeAttached Filesnbsp;
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Oct 21,2011
Oct 21,2011
2
people found
this helpful
this helpful
For over 2 weeks I have been trying to view a property in Liverpool City centre with this company after already viewing one property when the agent was 45mins late.
I have never had a call back regarding the new property and when I finally chased ...
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Mar 30,2011
Mar 30,2011
2
people found
this helpful
this helpful
The government should have a star for the letting agents like the hotel have stars. Also by law they should have a review from tenants and landlords, so everyone who wants to rent or rent their place out through the agents can find out about ...
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Mar 02,2011
Mar 02,2011
2
people found
this helpful
this helpful
This estate agent is the single worst one I've ever come across, and I've had troubles with other agents before.
Problem 1: We told them the intercom was broken the *day* we moved in, still not fixed 8 months later. I even know what's wrong - but ...
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Apr 20, 2011
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Me AGAIN!
The intercom is still not fixed, now nearing the 11 month mark! The oven was fixed after 2 weeks of not having one.
Avoid at all costs, people! ...
Nov 19,2010
Nov 19,2010
2
people found
this helpful
this helpful
My boyfriend and I are first -time renters and when we viewed that flat we're in now we were amazed at how nice it was, and how nice the people at Issac Anthony are.
Problem 1 - The flat is on the third floor (six flights) ...
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May 10,2010
May 10,2010
1
people found
this helpful
this helpful
I would only recommend this company to people who like to have their time wasted and to be ignored!
Everything about them was appalling right from the beginning. We were shown around a flat (renting) and made an offer there and then and were told ...
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Mar 03,2010
Mar 03,2010
1
people found
this helpful
this helpful
As the rest of the tenants on this website, I have also had a terrible experience with Isaac Anthony. They are incredibly useless at what they do. The customer service is terrible and if something breaks it doesn't get fixed no matter how many times ...
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Jan 29,2010
Jan 29,2010
2
people found
this helpful
this helpful
Absolutely awful.
I am a landlord and my tenants have had issues since November 2009 which Isaac Anthony failed to tell me about until January 2010. Not only did they not bother to help my tenants, they do not return calls (13 so far) or emails (4 so far).
...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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