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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
5/5, 573 Reviews
97% Recommended
98% sales valuation accuracy
97% letting valuation accuracy
98% sales fee satisfaction
97% letting fee satisfaction
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David
By : 'Jackie'
Services : Letting(As a Owner)
Rent PCM : £1750
Would you recommend ? : Yes
Postcode : SW2
Excellent service - have used David for a long time now and he has always found us excellent tenants.
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we would ask that you tell us about it, so wherever possible we can remedy the situation.
If you have a complaint, please put it in writing, including as much detail as possible, addressed to either the Sales or Lettings Manager. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
• We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the relevant Manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter, unless an extension is required, which you will be notified of.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff or Director.
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you may then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence in support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 10/3/2019, 3:16:03 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98% | 98% | £65,000 | £12,000,000 |
| Lettings | 97% | 97% | £260 | £4,680 |
Keating Estates Ltd
427 Coldharbour Lane, London, Greater London
SW9 8LH
020 7095 5777
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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David
By : 'francesca'
Services : Letting( As a Owner )
Would you recommend ? : No
David is very efficient and always ready to respond to all questions and... Read Full Review
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Jade
Christiaan
By : 'Gareth'
Services : Sales( As a Vendor )
Sold price : £400000
Would you recommend ? : Yes
Postcode : SW2
Keatings were brilliant throughout a really long and stressful sales process, partly linked to poor timing where we initially listed during peak mortgage rates, and fickle buyers changing their minds along the way. When we lost a buyer unexpectedly and were nervous about losing our ongoing purchase ... Read Full Review
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Sandra
By : 'Jose'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW4
Sandra has been amazing on negotiating my renewal. Thank you very much for your fast action and... Read Full Review
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Luisa
By : 'Adam'
Services : Sales( As a Vendor )
Sold price : £290000
Would you recommend ? : Yes
Postcode : SW2
I was really happy with how Keatings handled the sale of my flat in Brixton. Luisa was fantastic and gave really solid and helpful advice throughout, working extremely hard to achieve the best value for me possible. I would absolutely recommend Keatings and particularly Luisa for their... Read Full Review
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David
By : 'J'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SE24
Easy to get hold of, proactive and responsive. very... Read Full Review
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David
By : 'John'
Services : Letting( As a Owner )
Rent PCM : £2600
Would you recommend ? : Yes
Postcode : SW9
David was super efficient in helping us find new tenants. He communicated well throughout the process, was proactive strategic in his approach and we were very happy with the... Read Full Review
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Feyda
By : 'Sapphire'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW4
Feyda has been excellent in helping us with our flat hunt. She is super friendly and approachable. Feyda has helped answer all our queries quickly and made the whole process smooth and easy. We are very happy with the service... Read Full Review
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Feyda
By : 'Rasmus'
Services : Letting( As a Tenant )
Rent PCM : £1800
Would you recommend ? : Yes
Postcode : SW2
I’ve had a really positive experience dealing with the Keating Estates, Herne Hill branch, and specially Feyda, who has been exceptional in handling our requests. Thank... Read Full Review
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David
By : 'Ricky'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW2
Excellent service, strategic thinker and is the most reliable agent i have ever used. I would recommend him anyone, based on our... Read Full Review
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David
By : 'CA'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW2
Great job from David and the team. Gave excellent advice. Found tenants quickly and efficiently. Stress-free process and the team was a delight to deal with. Highly... Read Full Review
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David
By : 'PS'
Services : Letting( As a Owner )
Rent PCM : £2040
Would you recommend ? : Yes
Postcode : SW2
Great service - finding new tenants was dealt with promptly and efficiently - and the process was very smooth. Good... Read Full Review
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Sandra
By : 'NK'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW2
Many thanks to Sandra for her friendly, polite and efficient guidance throughout my lease... Read Full Review
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David
By : 'Sophie'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW2
Brilliant service and communication... David has helped us with lettings and has made what can seem quite a daunting and admin heavy process straightforward and stress free. Thank... Read Full Review
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David
By : 'Margaret'
Services : Letting( As a Owner )
Rent PCM : £2000
Would you recommend ? : No
Postcode : SW2
David Cam has provided an extremely efficient service, thank... Read Full Review
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Gemma
By : 'Kbak'
Services : Online Auctions( )
Sold price : £450000
Would you recommend ? : Yes
Postcode : SW2
Keatings Estates worked tirelessly to help sell my house in a difficult time in the market. Luisa Picciano was a breath of fresh air and very professional and i would highly recommend working with... Read Full Review
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David
By : 'Rosalind'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW8
Really Great to work with - honest and thorough!... Read Full Review
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By : 'Ben'
Services : Sales( As a Vendor )
Sold price : £437000
Would you recommend ? : Yes
Postcode : SW9
Keating came recommended and I can see why. Other agents were quite negative in their initial valuations but Keating evidently werent just going for a quick sale but instead wanted to get the best one too. They had several tactics and after suggesting a slightly lower offer price, they were happy... Read Full Review
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David
By : 'Ben'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW2
David did a very good job, very quick and... Read Full Review
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David
By : 'Amanda'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW9
Extremely professional, responsive, detailed focused, and produces fast quality results. Can highly... Read Full Review
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David
By : 'Ian'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW2
David has been great for me; knowledge, responsive and... Read Full Review
