Liverpool, L3
4.6/5, 384 reviews
85% recommended
100% sales valuation accuracy
100% sales fee satisfaction
92% lettings valuation accuracy
93% lettings fee satisfaction

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“You'll only see it at the end....”

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Jun 22,2023
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Fabio
By: 'After 4 years...'
Jun 22,2023
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You'll only see it at the end.

Until the last day, everything is good, though it is clear they are going for money and nothing else.
- Unexpected and unfair changes in the cost to increase by 150% (ie. hot water). You have to pay the average, just because they say so, despite separate meters are available.
- Communication is fair with some hidden pressure and aggressivity at all times.
- They will charge you for whatever they can.
- Forget about the deposit! You will barely get back a penny for trumped-up reasons.

It is way too expensive for living in the ghetto.
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Latest Reviews

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reviewed by 'Callum'
“Helen Bennet at Urban Evolution provided outstanding support during my relocation to Liverpool. Despite unexpected challenges with Rightmove's referencing process, ......”
Featured Review
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reviewed by 'Elsie'
“I'm an overseas landlord of a property managed by Urban Evolution. Robyn has helped in my letting and property management ......”
Featured Review
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reviewed by 'Shari'
“Great service. I moved in yesterday. Greta has been very helpful and understanding throughout the process....”
Featured Review
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reviewed by 'Lingling'
“Lubica was very helpful regarding my request and processed everything in a very professional way within 24 hours. Thank you!...”
Featured Review
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reviewed by 'Jessica'
“Laura Hilton has been incredibly kind and helpful. She has provided the best experience that my partner and I have ......”
25th Oct 2024
reviewed by 'Vishal'
“Thanks to urban evolution's accounts team for quickly refunding the holding deposit...”
Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: Closed
  • Sunday: Closed
Address

Urban Evolution
Edmund Street
Liverpool
Mersyside
L3 9NG
0151 312 8213

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £29,000 £60,000
Lettings 92% 93% £350 £1,200
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From Landlords From Tenants From Vendors From Buyers Other
52 12 248 37 4 0 2 1 21 7
Areas covered
  • L3
  • Liverpool
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“A Review for Helen Bennet at Urban Evolution...”

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Feb 23,2024
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By: 'Callum'
Feb 23,2024
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Helen Bennet at Urban Evolution provided outstanding support during my relocation to Liverpool. Despite unexpected challenges with Rightmove's referencing process, Helen's professionalism and compassion prevailed. She listened, advocated for me, and overturned Rightmove's decision, ensuring a positive outcome. Helen's kindness and dedication made the process ...
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“Praise from an overseas landlord...”

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Jan 19,2024
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Robyn
By: 'Elsie'
Jan 19,2024
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I'm an overseas landlord of a property managed by Urban Evolution. Robyn has helped in my letting and property management matters for two years. She is responsive and professional in handling my enquiries and requests. She is fair, won't evade responsibilities and very respectable....
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“Great service. I moved in yesterday. Greta ha......”

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Jan 14,2024
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Greta
By: 'Shari'
Jan 14,2024
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Great service. I moved in yesterday. Greta has been very helpful and understanding throughout the process....
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“Professional & High Efficiency...”

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Oct 26,2023
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By: 'Lingling'
Oct 26,2023
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Lubica was very helpful regarding my request and processed everything in a very professional way within 24 hours. Thank you!...
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“Laura Hilton has been incredibly kind and helpful. She has ......”

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Jul 11,2024
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Laura
By: 'Jessica'
Jul 11,2024
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Laura Hilton has been incredibly kind and helpful. She has provided the best experience that my partner and I have had so far regarding letting agents. She is professional, understanding and a good communicator....
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“Quick refund...”

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Oct 25,2024
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By: 'Vishal'
Oct 25,2024
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Thanks to urban evolution's accounts team for quickly refunding the holding deposit...
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“Greta has been great in helping me secure my ......”

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Oct 18,2024
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Greta
By: 'Tenant'
Oct 18,2024
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Greta has been great in helping me secure my place as soon as possible. I was in a real hurry to move in and she made haste preparations for me to do so. Everything went smoothly. Thank you...
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“Overall great...”

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Oct 11,2024
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Laura
By: 'Michelle'
Oct 11,2024
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Laura was efficient and reassuring when I had concerns regarding my tenancy. All the paperwork was done in a timely manner and she reassured me when I had doubts regarding my tenancy length, extensions, etc....
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“Laura helps with the whole process and she wa......”

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Oct 09,2024
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Laura
By: 'ben'
Oct 09,2024
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Laura helps with the whole process and she was amazing. Answered all my questions and her replies were very fast and informative. She made the whole process a lot easier....
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“Good team...”

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Oct 07,2024
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Torren
By: 'Johann Grunauer'
Oct 07,2024
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Sharon help us to move quicker into the accomodation by providing quick answers....
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“Staff at this apartment are very helpful & fr......”

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Oct 03,2024
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Torren
By: 'Elang'
Oct 03,2024
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Staff at this apartment are very helpful & friendly. Karen always made sure if I had any issues they were sorted and she is just a lovely and kind lady. The building is safe and always clean, parcel collection was easy and convinient and never really ...
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“honestly have no faults whatsoever!i've live......”

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Sep 12,2024
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Chloe
By: 'Jennifer'
Sep 12,2024
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honestly have no faults whatsoever! i've lived here the past 12 months and have had the best experience. if something needed fixed, it was done almost right away through the app and was super easy....
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“Easy move in...”

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Sep 10,2024
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Laura
By: 'Raabiah'
Sep 10,2024
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I had a relatively easy move in and Laura Hilton was incredibly helpful. My only caveat was that the lettings team are quite hard to get through too be it through phone or email, the response rate is very slow....
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“Laura has been so quick and kind throughout o......”

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Sep 10,2024
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Torren
By: 'Lauren'
Sep 10,2024
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Laura has been so quick and kind throughout our move...
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“I found urban evolution to be very helpful an......”

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Sep 09,2024
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Torren
By: 'Holly'
Sep 09,2024
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I found urban evolution to be very helpful and professional, and Laura was very helpful in walking me through the process....
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“Libby M has been very useful and fast with he......”

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Sep 06,2024
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Libby
By: 'Byan'
Sep 06,2024
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Libby M has been very useful and fast with her replies. Helped with all enquiries and helped me secure the room easily and quickly....
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“Really helpful and friendly. Sometimes need a......”

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Sep 06,2024
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Laura
By: 'Y'
Sep 06,2024
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Really helpful and friendly. Sometimes need a few emails before getting back to you. Overall a good experience!...
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“Things went smoothly and the staff members we......”

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Sep 05,2024
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Laura
By: 'Laure'
Sep 05,2024
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Things went smoothly and the staff members were very helpful throughout the whole process...
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“Hello I am Aarti from Uniacco and I want to t......”

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Aug 29,2024
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Darnell
By: 'Aarti'
Aug 29,2024
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Hello I am Aarti from Uniacco and I want to take a moment to acknowledge Darnell from Urban Evolution for his exceptional assistance. Darnell has gone above and beyond in helping me with a group booking. Throughout the entire process, he has been incredibly responsive ...
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“Laura’s been wonderful...”

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Aug 28,2024
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Torren
By: 'Chan'
Aug 28,2024
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Laura H made the application & move in process very smooth. She made sure to keep me up to date with every stage of the process, which put me at ease. Thank you so much Laura!...
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“Account issues...”

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Aug 28,2024
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By: 'Lucinda'
Aug 28,2024
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I have had several issues with my account and have been bounced around various departments until Lubica answered my email. Her response to my questions was fast and efficient. She sorted out every issue in a totally professional, helpful manner. Exactly what you want from ...
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“Very professional company . Alex was so frien......”

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Aug 28,2024
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Alexandra
By: 'Lynn Jones'
Aug 28,2024
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Very professional company . Alex was so friendly, helpful and knowledgeable. Would recommend ....
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“Very helpful team. Alexandra responds promptl......”

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Aug 27,2024
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Alexandra
By: 'TP'
Aug 27,2024
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Very helpful team. Alexandra responds promptly and with the best assistance always....
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“Excellent Service and Communication...”

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Aug 27,2024
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Alexandra
By: 'JM'
Aug 27,2024
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Alexandra is a class act in sales! She provides excellent customer service and her diligent communication is very much appreciated!...
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“Dear Joshua,I wanted to take a moment to ex......”

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Aug 26,2024
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Joshua
By: 'Saurabh'
Aug 26,2024
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Dear Joshua, I wanted to take a moment to express my deepest gratitude for all your help and support throughout this application process. Your assistance has been invaluable, and I truly appreciate everything you've done for me. Specifically, I want to thank you for: 1. Answering ...
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“602 D Wolstenholme Square...”

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Aug 24,2024
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Laura
By: 'Maria Lal'
Aug 24,2024
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I’ve been in frequent contact with Laura who has been absolutely incredible and helpful. As I know I’m quite difficult to deal with, she has been absolutely exceptional and dealt with every single one of my requests perfectly. 10/10...
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“Excellent Customer Service...”

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Aug 23,2024
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Joshua
By: 'Saurabh'
Aug 23,2024
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It was a great experience engaging with Urban Evolution for getting a rental space for myself. I really appreciate the staff(Joshua Howarth) at Urban Evoultion who are willing to provide good customer service and all the support needed. Would detinately love to keep Urban ...
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“Laura was very helpful in all of my enquiries......”

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Aug 21,2024
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Laura
By: 'Cameron'
Aug 21,2024
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Laura was very helpful in all of my enquiries and made the process of letting very easy. I was even late picking up my keys and Laura helped arrange for me to still pick up my keys on the same day....
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“Awesome Renting Experience...”

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Aug 17,2024
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Greta
By: 'Mishael'
Aug 17,2024
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I had an Awesome experience finding and renting! Greta was especially proactive and supportive in her communication. I’d highly recommend!...
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“UE has been my letting agent for the past two......”

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Aug 16,2024
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Laura
By: 'Manisha'
Aug 16,2024
0 people found
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UE has been my letting agent for the past two years, and I'm very pleased with the support I've received so far. Laura Hilton has been extremely helpful and efficient in handling the renewal of my rental contract, managing the entire process smoothly and without ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 4:27 PM 05/03/2024 by allAgents

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