Unreliable agents,

A complaint email from yesterday's unsuccessful viewing.

Just following up to let people know that I requested a viewing 6 days ago for a specific flat, I was booked in alright and confirmed to see a flat with a balcony (1st floor). I was there on viewing day on on time, in fact 5 minutes early when stage agent showed up and did not expect me, instead another potential buyer waiting there was expected by him (1st joke) . So we had a double viewing but I have no problem with that. In fact I understand although I do not like it that much it given its London and time slots are valuable. I asked the lady of it was OK to view with her as I did not appear on the agents records. He asked when I booked and he was puzzled. Had to show him my email confirmation (professionalism)!

2nd joke and most dishonest to my opinion is that I was told "let's start the viewing from the top floor down since the 1st floor flat has now sold" - the flat I had specifically requested to view as I was interested in outdoor space and this is one ONLY flat that was advertised on your website nonetheless. I told him immediately that none informed me of this and I did not want my time to be wasted viewing another flat. I was not called or emailed. Was this the case when I requested a viewing in which case they were advertising a flat that was already gone - and they were advertising explicitly the 1st floor flat in an old West london mansion, the only one with a balcony?

I expressed my annoyance and immediately pooled out from the viewing because this is a joke. On walk back to tube station I called to enquire what was going on and I was not on their records for viewings still *joke again* and they apologised and apologised but I told them you could have called or emailed.

I cut my day short to meet the viewing time at the expectation that I would be viewing what I requested and if this sells, then damn, do not waste my time and notify me of this ASKING me if first I am interested to view other properties in the same building which fall below my minimum requirements before making me travel 2hrs back and forth just because you think you can.

I am going to be raising this to the relevant standards agency as I have a slight idea that they knew and were advertising the only property finished in renovation within the same building but had no such disclosure in the page of right move.

I bothered to update you on my personal circumstances and viewing availability and this agency was dishonest. It seems, they still think they can make no effort and sell whatever to whomever but times have changes and they need to work and provide a service.

DO not use them unless you want to waste your time