95% sales valuation accuracy
98% sales fee satisfaction
96% lettings valuation accuracy
98% lettings fee satisfaction
Jun 07,2023
Jun 07,2023
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Oakhill Estate Agents Isleworth
On April 26th, 2023, we received a confirmation of the house (420a london road, Isleworth) along with the move-in dates.
We confirmed the agency's contract and gave them a down payment of one month's rent:£1,200
Security deposit for five weeks: £1,384
Deposit held: £276
with £2,584 in total.
When the agency told us that we would be moving on June 13th, we returned to the agency on May 20th to provide the passport for verification.
On June 2nd, agent Vuk Kosanovic unexpectedly called and told us that we wouldn't be able to move in the following week because the house isn't ready to move into and it takes at least 3 months for repairs. He also shared photos with me that were present when my brother went to see the house. We said we were willing to wait for that time, but unexpectedly they said that might not be possible because they could raise the rent, which was all just an excuse.If they could have avoided advertising the house in the first place, this situation may have been lot better. If this is an experienced agency, they should have performed a full check instead of placing people like us in dangers.
The agreement was made for a two-bedroom home for £1,200, but Agent Vuk suggested a one-bedroom home for £1495 in exchange, which is bizarre given that this was outside of our price range. We also asked them for a solution, if not temporary housing while we looked for a new flat, but they were unwilling to do that either.
We arrived the same day to continue our discussion on what may be done.But since no assistance was given, we were really unhappy.
It's a nightmare trying to find a property in London, especially when you only have within a week.We were unable to return to the property where we had been living since new residents were moving in and we had nowhere else to go.
We were in extreme need of help and were still looking for a place on our level.And nobody offered us a lot of support. We spent months looking for an affordable house like this just to wind up in a situation like this while moving back and forth for this house.
Meanwhile we turned down so many offers just in the believe we will get this house. We had planned and changed a lot of things inorder to accommodate ourselves to the new place.We took internet connection,insurance and other services and we were eagerly waiting for the move . And the sad part is no one even cared to email us with what happened or apologise for it. The contract was signed ,and we feel it was a breach of contract ,as it is legally binding.But the estate agent refused and told the contract is not binding until the landlord signs it ,but they provided the same contract to us for getting the advances.
I feel mentally and physically exhausted and terribly disappointed. In addition, we will need to spend a lot of money on transportation from these locations to our workplaces, where we work. One poor decision made by the agency has made our lives miserable and put us in financial trouble. Being a foreign immigrant who has gone through the same thing twice in the United Kingdom, I feel as though my group is being discriminated against. I consequently need the freedom to feel differently and to be able to rest peacefully.
I feel the ratings now they get are really fake as this is the real truth. I hope people read this and understand how the world is and how this agency is.
On April 26th, 2023, we received a confirmation of the house (420a london road, Isleworth) along with the move-in dates.
We confirmed the agency's contract and gave them a down payment of one month's rent:£1,200
Security deposit for five weeks: £1,384
Deposit held: £276
with £2,584 in total.
When the agency told us that we would be moving on June 13th, we returned to the agency on May 20th to provide the passport for verification.
On June 2nd, agent Vuk Kosanovic unexpectedly called and told us that we wouldn't be able to move in the following week because the house isn't ready to move into and it takes at least 3 months for repairs. He also shared photos with me that were present when my brother went to see the house. We said we were willing to wait for that time, but unexpectedly they said that might not be possible because they could raise the rent, which was all just an excuse.If they could have avoided advertising the house in the first place, this situation may have been lot better. If this is an experienced agency, they should have performed a full check instead of placing people like us in dangers.
The agreement was made for a two-bedroom home for £1,200, but Agent Vuk suggested a one-bedroom home for £1495 in exchange, which is bizarre given that this was outside of our price range. We also asked them for a solution, if not temporary housing while we looked for a new flat, but they were unwilling to do that either.
We arrived the same day to continue our discussion on what may be done.But since no assistance was given, we were really unhappy.
It's a nightmare trying to find a property in London, especially when you only have within a week.We were unable to return to the property where we had been living since new residents were moving in and we had nowhere else to go.
We were in extreme need of help and were still looking for a place on our level.And nobody offered us a lot of support. We spent months looking for an affordable house like this just to wind up in a situation like this while moving back and forth for this house.
Meanwhile we turned down so many offers just in the believe we will get this house. We had planned and changed a lot of things inorder to accommodate ourselves to the new place.We took internet connection,insurance and other services and we were eagerly waiting for the move . And the sad part is no one even cared to email us with what happened or apologise for it. The contract was signed ,and we feel it was a breach of contract ,as it is legally binding.But the estate agent refused and told the contract is not binding until the landlord signs it ,but they provided the same contract to us for getting the advances.
I feel mentally and physically exhausted and terribly disappointed. In addition, we will need to spend a lot of money on transportation from these locations to our workplaces, where we work. One poor decision made by the agency has made our lives miserable and put us in financial trouble. Being a foreign immigrant who has gone through the same thing twice in the United Kingdom, I feel as though my group is being discriminated against. I consequently need the freedom to feel differently and to be able to rest peacefully.
I feel the ratings now they get are really fake as this is the real truth. I hope people read this and understand how the world is and how this agency is.
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Opening Hours
Address
Oakhill Estate Agents
6 South Street
Isleworth
Middlesex
TW7 7BG
0208 568 4433
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95% | 98% | £24,000 | £44,750,000 |
| Lettings | 96% | 98% | £510 | £3,150 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 143 | 3 | 279 | 4 | 222 | 2 | 164 | 1 | 20 | 0 |
Areas covered
- Hounslow
- TW7
- Brentford
- TW2
- Richmond
- TW3
- TW3
- TW1
- TW4
- TW2
- TW5
- TW5
- TW8
- TW8
- TW9
- Isleworth
- TW10
- Whitton
- TW13
- Twickenham
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Sep 22,2024
Sep 22,2024
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The Oakhill team have been fantastic from start to finish. All the staff I interacted with ( Emily, Jamie, Jusdeep) were professional, supportive and quick to respond to any queries or concerns that I had. The process of renting my property was smooth and stress free. ...
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May 03,2024
May 03,2024
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I wanted to sell a property and my initial contact was with Andy. He was friendly and instilled confidence. He valued the house at up to £725,000. After it had been on the market for only a few weeks Oakhill advised me to reduce the price ...
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Apr 22,2024
Apr 22,2024
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Both Vuk and Emily were professional and helpful throughout the whole process of renting the flat and I cannot fault the service they provided....
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Feb 02,2024
Feb 02,2024
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5 Stars for Justin, Kalina and the residential lettings team, who have managed my two properties for over 10 years. I am delighted with their professionalism, dedication and service. Kalina is proactive in maintenance issues and tenancy renewal and offers sound advice and guidance. I recommend Oakhill's ...
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Jan 04,2024
Jan 04,2024
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Lovely people in the office Justin, Emily and Kalina are a pleasure to speak with and want the best of the Tenants.
Great agency!...
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Dec 08,2023
Dec 08,2023
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Fantastic team!!
Everyone is polite and ready to help. Inquiries are promptly addressed with courteous attitude and efficiency. Thanks Emily, Nina and Kalina for your constant attention and service....
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Nov 22,2023
Nov 22,2023
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Efficient service from all team members especially property management team. Dealt with reported issues promptly and kept us updated....
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Nov 17,2023
Nov 17,2023
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Attempt to take fraudulent, disproportionate unfair deductions from Deposit
If you are a Tenant with Oakhill as letting agent be very aware. You need to report every defect in the property (even flaking paint in a bathroom). If You don't they will try and take ...
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Oct 05,2023
Oct 05,2023
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I have just sold my property through Oakhill
Estate Agents and the service was exceptional.
Aimee and James were very professional throughout the whole process.
They kept in contact regularly, dealt with all the
Issues that arose and made sure the whole process ran smoothly. ...
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Sep 27,2023
Sep 27,2023
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As a tenant, I've always felt very supported and that my interests are served first.
The property management team are very responsive and friendly.
First class rental experience....
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Sep 20,2023
Sep 20,2023
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Kalina is very helpful and an excellent communicator. She has gone to great lengths to help me and proactively seeks solutions to any problems. She keeps me updated and is always friendly and professional. I strongly recommend Kalina...
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Sep 13,2023
Sep 13,2023
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I recently had the privilege of purchasing a house, and I can't say enough about how fantastic the entire experience was. From start to finish, it was smooth sailing, and I owe it all to the incredible team at Oakhill. Thank you to Harsh and ...
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Aug 08,2023
Aug 08,2023
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Best letting agents I have come across in over a decade. They are always there to help and incredibly proactive and responsive! Highly recommend....
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Jul 31,2023
Jul 31,2023
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Oakhill have been managing my property in Isleworth for 2 years now and I have nothing but undated praise for their efforts and their team. As a non-resident I have a lot of previous experience with managing agents and I can assure you that Oakhill are ...
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Jul 06,2023
Jul 06,2023
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I have had a very good experience with lettings through Oakhill and
Emily has been a key person who renews the Tenancy Agreement for the last 3 years with good and efficient service....
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Jun 28,2023
Jun 28,2023
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I am very pleased with the overall renting experience through Oakhill, they have always professional and thorough.
Our experience of renewing our tenancy was made very easy - Emily was extremely prompt, helpful and went out of her way to help with everything we needed. ...
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Jun 28,2023
Jun 28,2023
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I am heavily reliant on Oakhill to help me with letting information for a mutual client who lives and works in Qatar. The client service I receive is excellent....
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Jun 07,2023
Jun 07,2023
2
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Oakhill Estate Agents Isleworth
On April 26th, 2023, we received a confirmation of the house (420a london road, Isleworth) along with the move-in dates.
We confirmed the agency's contract and gave them a down payment of one month's rent:£1,200
Security deposit for five weeks: £1,384
Deposit held: £276
...
read full review
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Jun 16, 2023
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We are sympathetic with the situation, as it was unexpected for the landlord to withdraw from the agreement prior to his signing of the agreement. Upon the exiting tenants moving out of the property, they found that the property was not in a condition where they felt comfortable renting the property as there is a lot of works to be completed. They have since decided they may consider selling the property. The agreement between Oakhill and Landlord has since ended due to the time wasted from all ...
May 25,2023
May 25,2023
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Been with Oakhill for several years now and have had a pleasant experience with them, over the years with the renewing of tenancy’s down to dealing with repairs Oakhill have been great. Recently have been speaking with Kalina who has been very attentive and ...
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May 24,2023
May 24,2023
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Highly recommend the agents to sell.
Patient, professional, supportive and understanding through selling our parents house .
A special thank you to Aimee for support and guidance especially last complete week through to completion....
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May 02,2023
May 02,2023
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Sincere thanks to the Oakhill Team for helping us pursue our dream and move, during what was a very difficult time for the housing market....
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Apr 19,2023
Apr 19,2023
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Aimee and the team did a very good job in keeping the wheels turning, against some formidable forces. At some stage I was really losing the plot, but, thanks to the Oakhill team we got it over the line.
Thanks again Aimee...
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Feb 27,2023
Feb 27,2023
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Oakhill look after the property i rent & have recently had an issue with my bathroom which they dealt with very quickly keeping me informed the whole time of what was happening . Kalina is the agent who dealt with my issue , she was extremely helpful & most ...
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Feb 24,2023
Feb 24,2023
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Excellent agents. Helpful, knowledgeable in their field and brilliant customer service. Highly recommend. Thank you Kalina for all you help recently....
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Jan 23,2023
Jan 23,2023
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All the staff that we worked with at Oakhill, James, Aimee, Harsh and Nick were really friendly, efficient and helpful. We had quite a difficult time selling the house (through no fault of theirs), but they remained positive and really hardworking throughout and we were ...
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Jan 23,2023
Jan 23,2023
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I want to say a big thank you to Amrit, Jazz, Emily and the team at Oakhill Estate. They assisted us in the process of securing a rental home. Amrit is highly professional, knowledgeable and very polite and kept us updated during the whole process. ...
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Dec 12,2022
Dec 12,2022
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Thanks Oakhill team - Vuk and Emily for your support with my recent move. I would definitely recommend your services to others....
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Nov 21,2022
Nov 21,2022
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Justin and Jusdeep offer an excellent rental service that I recommend without hesitation. They have a deep understanding of the rental market in the area, understand what tenants look for, and are spot-on with their recommendations for rent levels. They have always found me good ...
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Nov 17,2022
Nov 17,2022
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Had a very good experience from start to finish. Vuk was very easy to talk to and helpful throughout the process of finding, viewing and finalising....
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Nov 09,2022
Nov 09,2022
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Very thorough and attentive throughout the whole process, even when it looked like the sale might not happen - would definitely recommend...
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Michael
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Harsh
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Emily
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Please email [email protected] if you feel our service was not up to the standard you required
Last updated at 12:43 PM 31/05/2023 by allAgents
Awards won by Oakhill Estate Agents, Isleworth TW7 7BG
-
2023
Best Letting Agent in Isleworth
-
2023
Best Estate Agent in Isleworth
-
2023
Best Estate Agent in TW7
-
2023
Best Letting Agent in TW7
-
2022
Best Letting Agent in TW7
-
2022
Best Estate Agent in TW7
-
2022
Best Letting Agent in Isleworth
-
2022
Best Estate Agent in Isleworth
-
2022
Best Letting Agent in Greater London South
-
2022
Best Estate Agent in Greater London South
-
2023
Best Estate Agent in Greater London South
As the landlord did withdraw, you we’re refunded in full for all payments made to Oakhill with no charge for any administration in line with The Tenancy Fee Ban Act. Oakhill endeavour to help you find alternative accommodation, hence Vuk got in contact with you to offer you the only similar property available.
Your mention of discrimination is ridiculous. Oakhill have not, and will never, discriminate in any form.
We will await correspondence from TPO regarding the complaint and instruct our legal team to handle this process and respond within 30 days.
Oakhill