100% sales valuation accuracy
100% sales fee satisfaction
Mar 26,2013
Mar 26,2013
3
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During the early hours of Sunday morning (one of the coldest of the year-24/3/13) the fuses in the rented property tripped. On exploration the fault was in the boiler and I call CJ Hole to report this. On getting through to someone in the office, they made me aware that they had been in touch with their maintenance contractors and someone would soon be in touch.
After a couple of hours, Id called back and the person at the end of the line was surprised that no one had been in touch, and so forwarded another message. This continued throughout the day (I called 5 times) until cold and in need of a warm bath, I booked myself into the cheapest hotel available.
The following morning, I called at 09:04hrs to be told people in the office were only just arriving and so I should call back, which I did at 09:30hrs. I was told that when I'd taken the lease, I'd ticked a box to say i'd been given an emergency number and should have contacted that and so they would not cover the cost of a warm room and shower from the night.
They are aware that i'm a disabled woman and that as the cold greatly effects my levels of pain I was shocked that they then decided to allow this situation to go on a further day while waiting for parts. They offered an electric heaters (one 2000w to heat a whole flat) , which I accepted (and had to take accept the further cost) and expected me to wash with water from the kettle.
They have expressed no sympathy for the matter , saying they have done all they are obliged to do and have chosen not to compensate me for any of the expenses occured.
After a couple of hours, Id called back and the person at the end of the line was surprised that no one had been in touch, and so forwarded another message. This continued throughout the day (I called 5 times) until cold and in need of a warm bath, I booked myself into the cheapest hotel available.
The following morning, I called at 09:04hrs to be told people in the office were only just arriving and so I should call back, which I did at 09:30hrs. I was told that when I'd taken the lease, I'd ticked a box to say i'd been given an emergency number and should have contacted that and so they would not cover the cost of a warm room and shower from the night.
They are aware that i'm a disabled woman and that as the cold greatly effects my levels of pain I was shocked that they then decided to allow this situation to go on a further day while waiting for parts. They offered an electric heaters (one 2000w to heat a whole flat) , which I accepted (and had to take accept the further cost) and expected me to wash with water from the kettle.
They have expressed no sympathy for the matter , saying they have done all they are obliged to do and have chosen not to compensate me for any of the expenses occured.
What agent could do to change your mind?
Needs to offer a better level of service to Tenants.Attached Filesnbsp;
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Apr 05, 2013
I would like to offer my apologies to you for the way your calls to CJ Hole were handled on Sunday. Moneypenny look after calls for hundreds of estate agents, there to make sure calls are answered even when their offices are busy, during the evenings and at weekends too. We have clear instructions from the team at CJ Hole that any calls on Sundays will not be returned until Monday as the office is closed. The fact that these explicit instructions were not followed for your calls this weekend is unacceptable, and I am very sorry for the inconvenience and distress this has caused you.
Mar 27, 2013
Dear Jane,We are sorry to learn that you feel your maintenance issue was not dealt with satisfactorily by the team.
To date we have never received a complaint from a Tenant or a Landlord about the way an ‘out of hours’ maintenance issue has been dealt with. We at CJ Hole pride ourselves on the level of service we offer both our Landlords & Tenants so the issues you’ve raised have come as a shock to us. We (the office staff) share the 24hr call out phone 365 days a year so we can respond personally to calls from our tenants as we know each property so it is unfortunate that you called the office number to report the issues you were having (but out of office hours) rather than the ‘out of hours’ number issued to all our managed Tenants.
We will respond to your points in full directly to work out how these unfortunate events occurred and to make sure they do not occur again.
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6th Dec 2019
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Opening Hours
Address
CJ Hole
92-94 Gloucester Road
Bishopston,Bristol
City of Bristol
BS7 8BN
0117 9232 888
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £105,000 | £440,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 33 | 1 | 29 | 4 | 64 | 1 | 33 | 0 | 8 | 3 |
Areas covered
- BS7
- Filton Park
- Bishopston
- Lockleaze
- St Andrews
- Eastville, Greenbank
- Montpelier
- St Werburghs
- St Pauls
- Stokes Croft
- Horfield
- Ashley Down
- Filton
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Sep 29,2021
Sep 29,2021
1
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To begin with, we had no issues. We put our offer forward for renting a house and we got accepted. The referencing process was lengthy but everything came back clean.
Then, one week before moving in, and just before receiving the contract to sign, the ...
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Nov 09,2020
Nov 09,2020
0
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As a buyer I was made to feel stupid and patronized when making my offer with agent even a saying “I know what they will say to that” when I offered 2,500 less than he had been pushing me for. I know as someone who is ...
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Dec 03, 2020
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Hi Joe, we’re really disappointed to hear that you were not satisfied with your experience at CJ Hole. We appreciate customer feedback (good or bad) as it gives us an opportunity to review and improve our services if and where it is needed. In order for us to further understand your dissatisfaction we would be keen to hear from you directly to learn more about your experience and address your concerns. If you would like to call or email us on (0117 9232 888 / [email protected]), we woul ...
Aug 18,2020
Aug 18,2020
0
people found
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I would like to thank Sam Jeffreys for his time ensuring our deposits were returned fairly. Sam was able to turn what we thought would be a stressful process into something very quick and easy. Sam listened to our concerns and we were able to ...
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May 22,2020
May 22,2020
0
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CJ Hole have been managing my student properties for almost a year. I am very pleased with the property management offered by them; all of my houses were let very quickly and my designated property manager Shiz has been excellent in dealing with the on ...
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May 20,2020
May 20,2020
0
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Having instructed CJ Hole to manage my property portfolio which consists of student and professional tenants ( mainly students ) almost one year ago I am so pleased with the service they have provided I felt I should post a review this will be the first review ...
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Dec 06,2019
Dec 06,2019
0
people found
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Great service from Sam in terms of the maintenance and refurb to get ready for re letting. Really helpful and quick in responding and get value for money. Thanks again for all the support from the letting team really goes give me great peace of ...
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Dec 03,2019
Dec 03,2019
0
people found
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Big thanks to Mili, Izzy, Emily and the whole Lettings team at CJ Hole for being so supportive and professional! I am a first time Landlord and these guys helped me get everything in order and even went out of their way to help when ...
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Nov 12,2019
Nov 12,2019
0
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We have been experiencing issues with damp in our flat due to issues with the roofing next door. I have been dealing with Dee who has been brilliant through out the process. She has been responding to my communications very efficiently and always with satisfactory ...
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Oct 08,2019
Oct 08,2019
0
people found
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In their defence, they were always polite and responded quickly when contacted.
However, it is undeniable that they rip off students to maximise their profits at every opportunity...
Viewed the property and then they cut off half our garden when we moved in for 'maintenance' ...
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Jun 18,2019
Jun 18,2019
0
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Gareth was extremely friendly and informative on this viewing. I felt like as if I left having seen and been told everything possible about the property as well as been treated in a lovely, kind and professional manner. Having a viewing with such a pleasant ...
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Nov 05,2018
Nov 05,2018
0
people found
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We were very disappointed with the service we received from CJ Hole. After requests for maintenance in our house, emails were ignored, and phone calls left us with false hope. On one occasion (when maintenance work was finally carried out) we were blamed for causing ...
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Comment on agent fees
Overpriced
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Oct 30,2018
Oct 30,2018
0
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We (three young professionals) rented a house in Lockleaze, Bristol through CJ Hole from September 2017- September 2018, and I would honestly recommend people to avoid using this agency.
From the beginning of our tenancy, we had issues getting the agency to push for things to ...
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Comment on agent fees
Bad for the service given to us throughout the tenancy.
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Jul 30,2018
Jul 30,2018
0
people found
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The sale of our family home by C.J.Hole Bishopston was a completely stress free experience. From Sean's initial valuation & explanation of marketing strategy, to Emma's post sale attention to detail, you just knew you were dealing with true professionals. The whole team viewed ...
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Comment on agent fees
Very good fee structure
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Feb 07,2018
Feb 07,2018
0
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I found Milli and her colleague were very friendly, informative and made me feel comfortable at a stressful time. We got a answer back from the tenant within a hour...
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Comment on agent fees
Average
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Feb 07,2018
Feb 07,2018
0
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Milli,
Thank you very much for yesterday, you and your colleague were very helpful and got us an answer quicker than we could have hoped for and we appreciated it every much.
Many thanks,
Nathan Bennett...
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Comment on agent fees
Average
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Dec 22,2017
Dec 22,2017
0
people found
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I did not expect ever to leave a review for an estate agent, generally a service that is meant to be endured not enjoyed! But we had a truly amazing service from cjhole. Andy was sensitive and professional, and his enthusiasm and support always felt ...
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Comment on agent fees
Very reasonable,
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May 15,2017
May 15,2017
0
people found
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I would like to thank all the staff at Bishopston branch at CJ hole in Bristol for all the hard work went into selling off my property i'm so grateful to all for their attentive professional conduct which went into the sale of the property ...
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Comment on agent fees
Good
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Mar 28,2017
Mar 28,2017
0
people found
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I recently sold my house with CJ Hole Bishopston and am pleased to say that the process from beginning to end was a very positive one. Sean came to value the house and helped me to get the full asking price very quickly with a ...
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Comment on agent fees
Fees were fair
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Mar 24,2017
Mar 24,2017
0
people found
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A seamless service from the team at CJ Hole, Bishopston. From our initial contact with Andy, then with Joe once the offer had been accepted, to Amy who cheerfully and professionally redirected and helped out when the other team members weren't immediately available (and the ...
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Comment on agent fees
Good - very competitive without having to haggle
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Mar 07,2017
Mar 07,2017
0
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I have been more than happy with the service received from C.J. Hole and particularly Joe during the process of selling my property. I was kept well informed at all stages and Joe was a very good go-between with the solicitors and myself....
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Comment on agent fees
Good value for work undertaken.
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Jan 09,2017
Jan 09,2017
0
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We bought our first home with CJ Hole. As buyers we found them helpful and accessible. Joe the progresso was especially helpful - thanks Joe....
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Dec 20,2016
Dec 20,2016
0
people found
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We bought and subsequently sold our house with cj hole and the experience was very good. They know the local area very well and sold our house within a week, good photos, good advert, well organised viewings etc. During the sales process Joe was very ...
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Comment on agent fees
Good, worth the money.
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Dec 20,2016
Dec 20,2016
0
people found
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Bishopston Branch have been amazing, chasing the Buyers and Solicitors for me. Andy has gone above and beyond, a first class service. Thank you....
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Comment on agent fees
For the work they done, worth every penny.
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Dec 18,2016
Dec 18,2016
0
people found
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I am Rosa Ross and for the first time for selling my flats contacted C.J Hole . Met 2 members of their sale team and from the first moment i had enough confidence to sign the contract with C.J Hole .
Finally after few months waiting ...
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Comment on agent fees
The fee was very reasonable
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Dec 17,2016
Dec 17,2016
1
people found
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this helpful
Excellent service, faultless. Andy Musker and his team gave a service that could only be described as above. From start to finish I was kept informed of any progress. I plan to move in a couple of years and Cj hole Bishopston will be my ...
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Comment on agent fees
n/a
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Dec 15,2016
Dec 15,2016
0
people found
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The marketing and sale was carried out professionally with maximum and courteous feedback. Advice and guidance on pricing and local market conditions was spot on. Office internal communication and backup was totally reliable....
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Comment on agent fees
Acceptable
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Nov 18,2016
Nov 18,2016
0
people found
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We hired CJ Hole based on recommendations from friends in the Bristol area and were allocated Andy Musker as our key contact. From start to finish Andy was absolutely fantastic, professional and worked phenomenally hard to get our house move completed, even when our move ...
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Comment on agent fees
Agent fees were competitive and in line with what I would of expected to pay.
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Sep 24,2016
Sep 24,2016
0
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We've just bought our first house and the team at CJ Hole Bishopston, particularly Joe Demmery, have been patient, friendly, positive and helpful throughout. Joe has been very understanding of any questions we had as first time buyers, always available to speak to, and empathetic ...
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Sep 20,2016
Sep 20,2016
0
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The team in Gloucester Road Branch is fantastic. I would like to thank Andy, Joe, Sean and Steve for their excellent service.
I like their professionalism and proactive approach. Sean and Steve helped me to save so much time from Day 1 and the property was ...
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Jul 05,2016
Jul 05,2016
2
people found
this helpful
this helpful
My greatfull thanks for all your efforts following completion of the sale of my property at Gloucester rd.
It was a long and sometimes difficult journey but you stuck to your task until we finally got there...
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Comment on agent fees
As agreed beforehand
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Sean
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Isabella
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Joe
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Andy
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Emily
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Chris
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Steve
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Milli
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Gareth
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Emma
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Shiz
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Sam
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Amy
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Dee
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Our commitment to you.
At CJ Hole, our customers are important to us, and we believe you have the right to a fair, swift and courteous service at all times.
If you have a complaint about the service that you have received from the CJ Hole local office you should put your concerns in writing to them directly. The correspondence will be acknowledged within 3 working days. The matter will then be investigated and a full response sent to you within 15 working days.
If you feel the matter remains unresolved you need to address your complaint to the Proprietor at the office, who will conduct an investigation and respond with a final viewpoint.
In the unlikely event that you remain dissatisfied then you may refer the matter to The Property Ombudsman (TPO) at the following address:
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
Please contact your CJ Hole local office for further information.
Best Letting Agent in BS7 
We have clear instructions from the team at CJ Hole that any calls on Sundays will not be returned until Monday as the office is closed. The fact that these explicit instructions were not followed for your calls is unacceptable, and I am very sorry for the inconvenience and distress this has caused you.