100% sales valuation accuracy
67% sales fee satisfaction
50% lettings valuation accuracy
71% lettings fee satisfaction
Mar 26,2013
Mar 26,2013
2
people found
this helpful
this helpful
We have been tenants of KFH for a few years (in the same property) and have had a dreadful experience from first to last. Despite being assured at the inventory that the property would be cleaned, we moved into a dirty flat, and the landlord had decided to dump several items of old broken furniture in our new home (our responsibility to dispose of of course). Maintainance issues have never been taken seriously, or promptly acted upon, and we continue to live in a flat with serious damp and a large hole in the plaster. Many repairs have had to be completed using our own time and money. have on occasion been responded to by simply stating that we shouldn't renew the tenancy (not possible at the time owing to illness and finances): there is no concept of a duty of care within this company, even when, as hereKFH are the managers of the property. Unfortunately owing to their predominance in both rental and sales in certain pockets of South London KFH have elected to abandon any concept of custoner service. Thankfully we are now able to move but KFH have robbed us one last time by charging a large fee for references!
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Latest Reviews
22nd Aug 2024
reviewed by 'Richard'
27th Oct 2023
reviewed by 'James'
15th Sep 2023
reviewed by 'Chrysanthi'
24th Jul 2021
reviewed by 'Tara Blackburn'
10th Mar 2021
reviewed by 'Patrick'
Opening Hours
Address
Kinleigh Folkard & Hayward
1 Leigham Court Road
Streatham,London
Greater London
SW16 2ND
020 8769 8744
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 67% | £0 | £0 |
| Lettings | 50% | 71% | £600 | £2,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 2 | 5 | 1 | 0 | 1 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Aug 22,2024
Aug 22,2024
0
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Faultless service, under offer within a week and prompt follow ups throughout...
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Oct 27,2023
Oct 27,2023
0
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Highly recommended for both lettings & sales (I used the lettings team for a number of years prior to completing this month)....
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Sep 15,2023
Sep 15,2023
0
people found
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Absolutely appalling service. Lazy to inform tenants and they had the nerve to tell me that they only work for the landlord. Excuse me you are getting money from me last time I checked. Also the landlord they are representing is a fraud ashe asked ...
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Nov 17,2021
Nov 17,2021
0
people found
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Professional, supportive and excellent service
Simon managed our property search through out, which was a challenge during the time when the demand was lower than the supply for a property search. He was lovely, pleasant and professional in his approach and very helpful. We wouldn’...
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Jul 24,2021
Jul 24,2021
0
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Joel has been incredibly helpful in helping us buy our first home. The process has not been easy, with many twists and turns (unexpected probate) that were out of our control. Throughout the process Joel was a constant support. Accomodating, extra viewings for ourselves and ...
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Mar 10,2021
Mar 10,2021
0
people found
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Audrey has been an amazing letting agent, she guided us through all the process in a professional and kind way. She was available round the clock and showed us the properties in the most accurate way possible. Overall, it was a great experience and thanks ...
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Dec 18,2020
Dec 18,2020
5
people found
this helpful
this helpful
Naomi Meade is extremely unprofessional!
- Does not follow up at all.
- Extremely unhelpful
- very rude
I wouldn’t recommend KFH Streatham to anyone looking to sell in the area. Runaway as fast as you can....
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Jan 11, 2022
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(1)
Hi Ariana,
Sorry to hear that the service levels you are currently receiving from KFH are not what you would expect from your managing agent.
Please see a link to our website below. We are keen to speak with you to see where we can potentially look to pick up the relationship and resolve the issues noted above.
https://www.burlingtonestates.co.uk/
Please see my contact details below for reference. I am unable to access any details directly from allAgents, so please do send an emai ...
Feb 20,2017
Feb 20,2017
0
people found
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Absolutely appalled with the service and hidden fees from this agency. Their staff are incompetent and take weeks to respond to any urgent matters, the staff are rude and disrespectful and there are hidden fees absolutely everywhere. I'm afraid I have nothing good to say ...
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Comment on agent fees
Very expensive compared to other estate agents in terms of contract fees, admin fees and exit clause trigger fees and tried to charge me around £50 for simply providing a reference to a future letting agents.
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Oct 30,2015
Oct 30,2015
1
people found
this helpful
this helpful
Me and my husband have never been treated worthless like the way the company treated us. We were looking for a property to let and we decided to use this company. We viewed a property which was occupied and we decided to take it as ...
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What agent could do to change your mind?
Rip offAttached Filesnbsp;
Comment on agent fees
Rip off
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Jun 19,2014
Jun 19,2014
2
people found
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this helpful
Avoid using KFH in Streatham at all costs!!! The staff here are shockingly rude and customer service is downright awful, on turning up at one viewing the agent gruffly informed me she didnt have the specs and if I wanted them would have to ask ...
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What agent could do to change your mind?
Been polite and had some clue about the property she was showing us!!Attached Filesnbsp;
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Jan 09,2014
Jan 09,2014
0
people found
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KFH (Streatham) started badly by processing our contract with them for a Lettings service as a Management one, which means a higher percentage for them. Once we told them we hadn't signed up for that and that we had made copies of the contract they ...
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What agent could do to change your mind?
Answer when contacted and know what is actually happening with a certain case or issue rather than different departments saying different conflicting things.Attached Filesnbsp;
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Mar 26,2013
Mar 26,2013
2
people found
this helpful
this helpful
We have been tenants of KFH for a few years (in the same property) and have had a dreadful experience from first to last. Despite being assured at the inventory that the property would be cleaned, we moved into a dirty flat, and the landlord ...
read full review
read full review
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Jan 30,2013
Jan 30,2013
4
people found
this helpful
this helpful
Appalled at the service we received. A total nightmare from dealing with initial paperwork, mistakes consistently made which we were then charged thrice for. Maintenance of the property has been non existent and getting civil responses from all staff has proved impossible...bullying tactics have ...
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What agent could do to change your mind?
-been honest -responded to our letters -communicated on any level at all. -helped with maintenance issues still outstanding -contacted our landlord as requestedAttached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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