Falcon Property Services (Plymouth)
Mutley Plain Plymouth, Plymouth, PL4
4.8/5, 160 reviews
92% recommended
97% sales valuation accuracy
98% sales fee satisfaction
100% lettings valuation accuracy
77% lettings fee satisfaction

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“We rented a property through this company and......”

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May 31,2023
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By: 'Graham'
May 31,2023
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We rented a property through this company and straight after moving in we raised general concerns about the safety of the electric cooker that was present. In a communication sent to the Lettings Director, we asked if the landlords wished to test the cooker and if they were aware of the implications if it proved to be faulty or dangerous. No response was given. This enquiry was followed up with another member of staff who told us that the landlords did not want to test the appliance and that it would only be inspected if it developed a fault.

The appliance later failed. It transpired that it had been wired with a piece of 1mm cable, suitable for lighting only. This was unsuitable for wiring an electric cooker. It was plugged into a wall socket, again, this was not suitable. Electrical Safety First stated that this was unsafe, presented a serious potential fire risk and showed a total lack of regard for tenant safety.

The matter was reported to Trading Standards, who had to remind the agent of the regulations, in this case, General Product Safety Regulations (2005). A formal complaint was made and raised with both The Property Ombudsman and Propertymark, both of whom concluded that the agent had failed to provide the correct safety certification (EICR) before letting.

We were told throughout the complaints process that the landlords had commissioned an electrical survey and that identified remedial works had been carried out. The contractor in question confirmed in writing that no survey was carried out and as such no remedial works were identified.

It took a year into the complaints process before it was stated by the agent that an employee would have been expected to carry out necessary checks prior to letting, but in this instance, apparently, they did not.
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Latest Reviews

View all Reviews 160
12th Nov 2024
reviewed by 'MF'
“Falcon Properties handled my sale extremely well from start to finish. The team's calm and friendly approach made the whole ......”
6th Nov 2024
reviewed by 'Tarafder'
“All team members were very approachable, knowledgeable and helpful. Everyone involved made the process of purchasing my first property straightforward, ......”
29th Oct 2024
reviewed by 'Dan'
“We found Falcon an excellent estate agent from a buyers perspective. Great communication and personal service with with no ‘hard-sell’. ......”
29th Oct 2024
reviewed by 'Richard'
“Once again Falcon Estate Agents have surpassed expectations with the sale of my house in St.Judes. Being an independent ......”
24th Oct 2024
reviewed by 'Jemma P'
“From start to finish, Falcon has been nothing short of amazing. We hit a number of bumps along the road ......”
25th Sep 2024
reviewed by 'Simon'
“I recently used Falcon Property Services to sell my house in the Peverell area of Plymouth. I would definitely recommend ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 15:00
  • Sunday: Closed
Address

Falcon Property Services (Plymouth)
8 Mannamead Road
Mutley Plain,Plymouth
Devon
PL4 7AA
01752 600444

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 97% 98% £90,000 £2,360,000
Lettings 100% 77% £340 £850
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 1 1 4 77 4 57 1 8 3
Areas covered
  • PL4
  • Pl5
  • Pl1
  • Pl6
  • Pl2
  • Pl7
  • Pl3
  • Pl8
  • Pl4
  • Pl9
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Sales TPOS Lettings Move With Us Property Redress Scheme
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“Falcon Properties handled my sale extremely w......”

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Nov 12,2024
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Debbie
By: 'MF'
Nov 12,2024
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Falcon Properties handled my sale extremely well from start to finish. The team's calm and friendly approach made the whole process less stressful. Highly recommended....
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“All team members were very approachable, know......”

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Nov 06,2024
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By: 'Tarafder'
Nov 06,2024
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All team members were very approachable, knowledgeable and helpful. Everyone involved made the process of purchasing my first property straightforward, exciting and pleasant. They took time to understand needs and arrange things around work times as well as sorting outstanding tasks when I was not ...
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“Excellent...”

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Oct 29,2024
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By: 'Dan'
Oct 29,2024
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We found Falcon an excellent estate agent from a buyers perspective. Great communication and personal service with with no ‘hard-sell’. We will definitely be looking to use them should we sell in the future....
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“Falcon Estate Agents have surpassed expectations...”

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Oct 29,2024
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By: 'Richard'
Oct 29,2024
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Once again Falcon Estate Agents have surpassed expectations with the sale of my house in St.Judes. Being an independent firm, with thorough knowledge of the Plymouth market we found all the team were enthusiastic and clearly cared about our sale. The excellent video without ...
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“Nothing Short of Amazing...”

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Oct 24,2024
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Karen
By: 'Jemma P'
Oct 24,2024
0 people found
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From start to finish, Falcon has been nothing short of amazing. We hit a number of bumps along the road during the process and the team at Falcon went above and beyond every time in order to get things moving and to keep us calm. ...
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“I recently used Falcon Property Services to s......”

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Sep 25,2024
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By: 'Simon'
Sep 25,2024
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I recently used Falcon Property Services to sell my house in the Peverell area of Plymouth. I would definitely recommend them if you are considering selling (or buying), as they are extremely knowledgeable of the property market within this area. From my first meeting with ...
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“Excellent, kind and personal service. We're s......”

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Sep 12,2024
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Debbie
By: 'Stephanie B'
Sep 12,2024
0 people found
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Excellent, kind and personal service. We're so glad we chose Falcon to manage our sale. The sales team were great and helpful. The progression team were so committed and caring , we had full faith in them. Reasonable price....
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“Highly recommend...”

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Jul 05,2024
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By: 'Debbie H'
Jul 05,2024
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We chose Falcon to sell our property due to their excellent reputation and recommendations from friends who'd previously sold with Falcon. We are so glad we did! It wasn't an easy journey, with a couple of sales falling through, but the Falcon team worked above ...
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“Can’t Recommend Enough!...”

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Jun 28,2024
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Debbie
By: 'Lewis'
Jun 28,2024
0 people found
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Myself and my partner were first time buyers, with a property through Falcon. We can all but say it was an absolute breeze and pleasure, all of the staff we spoke to were so helpful and knowledgeable. It made the process much less stressful and ...
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“We received friendly and efficient service th......”

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Jun 21,2024
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Melanie
By: 'Carolyn Thomas'
Jun 21,2024
0 people found
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We received friendly and efficient service throughout and always felt that we were in capable hands. When there were problems with the chain below, Debbie Prentice used all her experience and local contacts to get to the root of the problem and we cannot thank ...
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“Honestly the worst experience I've ever had w......”

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Jun 17,2024
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Julie
By: 'Serenity'
Jun 17,2024
2 people found
this helpful
Honestly the worst experience I've ever had with an estate agent. I've taken a while to write this review but after my friend informed me they they are 'useless' and have been rude to her too, I felt like it would be a good idea. ...
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“100% satisfied...”

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Jun 08,2024
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Mark
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Karen
By: 'Andrew'
Jun 08,2024
0 people found
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I used Falcon to market my property after a poor experience with another agent. From day one they were friendly, helpful and active in getting things done and following up - something you won't always find in other agents! My house was sold quickly and ...
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“We found Falcon to be very responsive and sup......”

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Apr 30,2024
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Karen
By: 'Mr &Mrs H'
Apr 30,2024
0 people found
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We found Falcon to be very responsive and supportive throughout the sale of our property. The valuation of our property was realistic based on the property market at the time and their rates of commission were also very reasonable. We were also pleased with the ...
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“Used Falcon to sell my property. The service ......”

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Mar 26,2024
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Mark
By: 'Andy Webber'
Mar 26,2024
0 people found
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Used Falcon to sell my property. The service was excellent, kept me upto date from start to finish. All the staff that work there are extremely professional. Thank-you so much for everything....
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“Super service...”

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Mar 25,2024
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Mark
By: 'Erica'
Mar 25,2024
0 people found
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Falcon have recently sold my property and their excellent service, coupled with the fact that we had no chain from myself or the buyer meant the sale went through in under 7 weeks from accepting the offer to completing! They kept me informed all along the ...
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“Me and my partner purchased a property through Falcon. Karen ......”

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Mar 03,2024
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Karen
By: 'Hattie'
Mar 03,2024
0 people found
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Me and my partner purchased a property through Falcon. Karen worked really hard to get the sale over the line. She kept us updated throughout the process and was supportive and helpful whenever we had questions. Would definitely recommend Karen....
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“Great job by Falcon Property Services...”

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Feb 07,2024
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By: 'Julie Colwill'
Feb 07,2024
0 people found
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I have recently used Falcon Property Services to sell my house in Peverell. Mark who came to value & take pictures is very professional & lovely to talk to. Made me very much at ease with the process to come. The viewing ladies were always on time & ...
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“Very happy with how my property was listed an......”

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Dec 13,2023
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By: 'Stephen'
Dec 13,2023
0 people found
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Very happy with how my property was listed and Karen Sheather I cant thank enough for her excellent customer service and advice throughout. A credit to the Plymouth branch....
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“Great service...”

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Dec 06,2023
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By: 'Eleanor'
Dec 06,2023
0 people found
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Emma worked diligently throughout the whole process of my move, and with an honest and open level of professionalism. Couldn’t recommend her highly enough....
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“A big thank you to Karen and Mark at Mutley P......”

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Nov 24,2023
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By: 'K.'
Nov 24,2023
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A big thank you to Karen and Mark at Mutley Plain, Plymouth for their very professional help during a difficult time. I would definitely recommend Falcon to anybody wanting to sell. You will be looked after very we'll, especially by Karen who keeps everyone informed ...
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“In one word … Fantastic!...”

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Sep 24,2023
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Karen
By: 'Rebecca'
Sep 24,2023
0 people found
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In one word … Fantastic! Friendly helpful competent and always in touch with me throughout the whole process, Karen has been so professional and a great source of information I have used Falcon before and wouldn’t hesitate to come back to them again Thankyou so ...
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“The service we received from Falcon has been ......”

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Sep 24,2023
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By: 'Janet and David Ellard'
Sep 24,2023
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The service we received from Falcon has been outstanding. Selling my mum’s home was difficult but the friendly and efficient team made the experience so much easier. I felt completely up to date with proceedings. I would like to say a particular thank you ...
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“Very pleased with service at Falcon Estate ag......”

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Sep 23,2023
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By: 'John and Tara'
Sep 23,2023
0 people found
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Very pleased with service at Falcon Estate agents both their sales and lettings team [Karen and John] were friendly, proffesional and always quick to answer any queries. We have no problems recommending them....
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“From valuation to completion these estate age......”

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Sep 05,2023
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Karen
By: 'Tim'
Sep 05,2023
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From valuation to completion these estate agents are first class. What impressed me most was the communication during the conveyancing process was excellent. Karen kept me updated on a weekly basis and whenever some new information had occurred. Brilliant....
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“Excellent communication from Karen...”

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Aug 31,2023
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Karen
By: 'Simon'
Aug 31,2023
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Excellent communication from Karen all through the purchase of our first property...
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“Excellent Customer Service...”

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Aug 26,2023
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Karen
By: 'valerie may kerswell'
Aug 26,2023
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Falcon Property Services have been amazing throughout our dealings with them. We highly recommend them. Marc Blanks produced exceptional photography and was spot on with his valuation and our property was sold in the first week. Karen and Jennifer have been very friendly and professional ...
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“Exceptional Service...”

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Aug 25,2023
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Melanie
By: 'John & Maxine'
Aug 25,2023
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I sold a property with Falcon and received a 1st Class level of Service. Mark Blanks' photos were exceptional. Karen Sheather and Melanie Hooper provided updates, useful information and advice. Falcon collectively go the extra mile to make sure you receive outstanding service throughout the ...
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“Property purchase with Falcon Estate Agents...”

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Aug 19,2023
Minithumbup
By: 'matt fox'
Aug 19,2023
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I recently purchased a home through Falcon Estate Agents. What can be a stressful process was made a lot more manageable and calm with the support of the after sales team who were always on hand when needed. Very communicative, open and honest team. Great ...
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“Excellent service from beginning to end. Clea......”

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Jul 16,2023
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Jasmine
By: 'Lucy'
Jul 16,2023
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Excellent service from beginning to end. Clear and consistent communication to make the purchase of my new house super easy. Thank you so much to everyone at Falcon!...
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“Excellent team! Always available for discussi......”

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Jun 12,2023
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Jennifer
By: 'Girish B'
Jun 12,2023
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Excellent team! Always available for discussions and consultations. Falcon’s team Plymouth helped us sell our property, they were very professional from start to the completion of sales. The sellers market was very slow and moreover we had moved overseas, we were very anxious about ...
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Vendor Fees

1.2%

Landlord Fees

14%

Tenant Fees

No fees set.
Last updated at 20/10/2022, 10:51 AM by David Vernon
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:51 AM 20/10/2022 by David Vernon

Awards won by Falcon Property Services (Plymouth), Plymouth PL4 7AA



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