75% sales valuation accuracy
100% sales fee satisfaction
80% lettings valuation accuracy
64% lettings fee satisfaction
May 25,2023
May 25,2023
2
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Rude, arrogant, abrupt and disrespectful..
Reeds Rains, unfortunately your staff at 24b North John Street Liverpool L2 9RP are in desperate need of re-training.
Their arrogance is breath-taking, and customer service is zero. Why would you employ staff who have absolutely no interest in selling properties on your books?
Thankfully there are well-trained helpful staff at other agencies in L2, so we have taken our enquiries elsewhere. Certainly won't be phoning Reeds Rains again, we were made to feel like we were a tiresome nuisance.
Reeds Rains, unfortunately your staff at 24b North John Street Liverpool L2 9RP are in desperate need of re-training.
Their arrogance is breath-taking, and customer service is zero. Why would you employ staff who have absolutely no interest in selling properties on your books?
Thankfully there are well-trained helpful staff at other agencies in L2, so we have taken our enquiries elsewhere. Certainly won't be phoning Reeds Rains again, we were made to feel like we were a tiresome nuisance.
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Latest Reviews
5th Aug 2023
reviewed by 'Samuel'
25th May 2023
reviewed by 'Prospective purchaser'
20th Oct 2022
reviewed by 'Disgruntled Tenant'
1st Sep 2022
reviewed by 'RND'
26th Jul 2022
reviewed by 'Alaa'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 75% | 100% | £135,000 | £185,000 |
| Lettings | 80% | 64% | £450 | £1,750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 10 | 4 | 4 | 7 | 3 | 0 | 1 | 1 | 3 | 4 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Sep 27,2024
Sep 27,2024
0
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Totally satisfied with the service provided. Would definitely recommend.
I was rushing to find an apartment, Leighton and Annie have been great as they managed to speed up the process very efficiently and allowed me to move in without delays.
Friendly and professional too....
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Aug 05,2023
Aug 05,2023
0
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Fantastic customer service from Oliver at branch, really quick to respond to book in EPC's and whatnot via email....
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May 25,2023
May 25,2023
2
people found
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Rude, arrogant, abrupt and disrespectful..
Reeds Rains, unfortunately your staff at 24b North John Street Liverpool L2 9RP are in desperate need of re-training.
Their arrogance is breath-taking, and customer service is zero. Why would you employ staff who have absolutely no interest in selling ...
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Oct 20,2022
Oct 20,2022
6
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Please see the title.
I've never bothered leaving an online review before, but I felt compelled to write this one to share my experiences and hopefully warn others of the way this company operates.
Put simply, I am appalled that a company can operate in ...
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Sep 01,2022
Sep 01,2022
0
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Awesome agents! Quick, reliable and extremely helpful. They never hesitate to go out of their way to help in any way they could. Tammy and Dan and team from L2 branch are great, they helped me with everything I needed and more....
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Jul 26,2022
Jul 26,2022
0
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SUSAN POLAND, EXCELLENT SERVICE..
I've been dealing with Reeds Rains for almost 2 years now, but have not been as happy until i started dealing with Susan Poland.
Susan has really been a gem. she's always on top of everything and addresses all of my concerns, ...
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Apr 25,2022
Apr 25,2022
0
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Really very good service.. excellent communication high skills fast corospance and realy willingly to listen and help
Reeds Rains liverpool branch provid the best service which I had from their staff Tammy Harper who Is
credited to the industry. her help and support help to ...
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Feb 22,2022
Feb 22,2022
0
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Always good honest service epecially Sue Poland who deals with rentals.
Since we changed management to Reeds Rains we feel that we are not just a number but they listen to our requests and deal with them immedately....
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Oct 19,2021
Oct 19,2021
0
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It was good to deal with them and they have astonishing apartments and they helped a lot they were fantastic...
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Jun 23,2021
Jun 23,2021
2
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Definitely a very poorly managed branch.
We paid the holding deposit, turned in the application one day before the deadline that was given to us. It's important to note that it took several phone calls to remind them to send us the documentation in the ...
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Apr 19,2021
Apr 19,2021
0
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I have used their services to find tenants for my apartments for many years and found them to be expedient, professional and helpful in letting property.
I found that Oliver Buchanan to name one amongst others went that extra mile when needed....
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Apr 08,2021
Apr 08,2021
0
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As a commercial landlord we couldn't be happier with the service we receive, our go to agent at Reeds Rains is Sue Poland whose service is attentive, thorough and professional. We would recommend Reeds Rains Liverpool and the team, and definitely Sue!...
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Mar 12,2021
Mar 12,2021
0
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Sue Poland has been absolutely fantastic since day 1 and we could not recommend her services enough. Before Sue was managing our property, we had experienced consistent mismanagement issues to the point we actually sourced another property management company and were in the process of terminating ...
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Nov 02,2020
Nov 02,2020
0
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I am having a great service from Sue Poland, she is always really helpful and answers very quick. Very happy so far...
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Sep 08,2020
Sep 08,2020
0
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Multiple issues at start of tenancy - incl delay to move in date
Property not cleaned at all, unsafe decking at rear, garden access removed at the last minute
No acknowledgement of wronging or apology from staff esp branch manager
Poor communication throughout and did ...
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Sep 08,2020
Sep 08,2020
0
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I came across Reeds Rains when I was looking for tenants and feel that the Lettings manager (Tammy Harper) deserves shout out. Tammy and her team, in my opinion, provided a very professional service. They moved very fast and managed to market my property within ...
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Jul 28,2020
Jul 28,2020
1
people found
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Liverpool City branch is an absolute disgrace. Terrible service. Regularly ignore emails and call requests. The entire office is disorganised and downright rude....
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Feb 01,2019
Feb 01,2019
5
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Made and confirmed a 4pm appointment for a valuation. Travelled from London to Liverpool. Waited until 5.30pm at property but Agent Oliver did not show up.. no call, no replies to messages I left.
When I eventually got hold of them the following week he ...
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Jan 29,2019
Jan 29,2019
2
people found
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this helpful
Utterly useless company who expect payment for delivering no service!!!
Don't waste your time or your money with this company!!
They are completely incompetent in delivering any kind of professional service. They'll even admit not doing as agreed but still expect you to pay them ...
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Comment on agent fees
BAD!!!!! They shouldn’t bill anything at all if they’re not prepared to fulfil their contractual obligation and deliver a service for that payment
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Feb 02, 2019
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Join the club. I was ripped off as a landlord for four years. Hopeless and I'm left thousands of pounds out of pocket thanks to their mismanagement. They don't do what they are contracted to do. ...
Jan 15,2019
Jan 15,2019
0
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I have dealt with Maggie over the last month both with releasing my old tenant and allocating a new one. Maggie has proved to be extremely competent and easy to talk to in all matters. She replies in a timely manner to any queries I ...
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Comment on agent fees
Fees are fees all agents are more or less the same it's called competition.
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Dec 31,2018
Dec 31,2018
0
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We rented a flat with Reeds Rain estate agents located just off Matthew Street, Liverpool. We had several problems with them over around an 8 month period. One problem involved our washing machine being broken for 2-3 weeks when we had told them the day it ...
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Aug 30,2018
Aug 30,2018
0
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Branch Manager Justin has been amazing all the staff I have dealt with at the City Centre office have been professional, courteous, and extremely knowledgeable.it has been comforting to know that the sale of my house ( which is quite a stressful time) was made ...
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Comment on agent fees
fees are excellent when you consider how proactive the team are in selling the property
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Aug 31, 2018
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I'm so glad that Justin, Emma and the rest of the team gave you a great experience Colin.
If you recommend our services to friends or family then both you and they can earn £50 worth of Amazon.co.uk Gift Cards when you sign up to our Refer A Friend scheme. More details at reedsrains.co.uk/refer-a-friend ...
Jul 10,2018
Jul 10,2018
0
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Excellent Service, Kept me informed throughout the process. Excellent customer service. Information received was accurate, and she was very helpful
Thank you -...
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Comment on agent fees
Reasonable
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Jul 11, 2018
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Thanks so much for your review Peter. It's great to have your feedback.
You could earn rewards by signing up to our refer a friend scheme and recommending our services to a friend who's thinking of selling or letting. You will receive a £50 Amazon.co.uk Gift Card for every friend who completes a sales or lettings valuation. Find out more here: reedsrains.co.uk/refer-a-friend ...
May 17,2018
May 17,2018
0
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Terrible. Do not use! Just so fed up with the awful service received by Reeds Rain. Throughout the whole buying process they've been useless. We bought the house over two weeks ago. Still waiting on the back door key! Fobbed off constantly by the staff, ...
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May 23, 2018
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I'm sorry you are disappointed with the service received. Neither we nor the seller held a back door key for the property. We have introduced you to our lock smith and have offered to cover the cost of having the lock changed. Reeds Rains ...
Feb 16,2018
Feb 16,2018
0
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Reeds Rains South Castle Street Liverpool, manage my property. I wish to convey my special thanks to a member of staff,Tammy Harper.
Tammy has been a most helpful person, in resolving a
matter with the Liverpool City Council.
She has acted professionally, a pleasant ...
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Comment on agent fees
Good
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Dec 22,2017
Dec 22,2017
0
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We recommend Reeds Rains for letting out properties in Liverpool city centre as they have provided us with an excellent service. We placed our apartment in Tower Buildings on the market a month ago and they have found a suitable tennant on a long term ...
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Comment on agent fees
Good
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Dec 05,2017
Dec 05,2017
0
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Appalling service. Turned up for a viewing and nobody arrived or contacted me to inform me as to why. I then called to ask whether anybody would be turning up and was advised they would contact the agent and call me back. I never received ...
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Dec 08, 2017
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Hi Thomas. We're really sorry this was your experience. The branch would like to contact you directly to offer a personal apology, but are unable to find any contact details matching your name. If you could ring 0151 227 2027 or email [email protected] we'd love the opportunity to put this right. ...
Oct 05,2017
Oct 05,2017
0
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They lied telling me the damp in property was all sorted out and in actual fact it had never been touched, reported the problem 3 days after I moved in in early July, it took until late August for someone to even come out and look ...
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Comment on agent fees
They halved the fees from £240 to £120 if I paid it the day I viewed, with no chance of a refund, I understand why now as they just wanted to get the property let
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Oct 01,2017
Oct 01,2017
0
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I had a very positive experience with Reeds Raines in Liverpool. I found the staff polite, attentive, organised and easy to speak to. They were an enormous help, both in arranging viewings of rental properties and in organising everything once I had selected a property. ...
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Comment on agent fees
The agent's administrative fees were reasonable.
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Sep 21,2017
Sep 21,2017
1
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The worst customer service we have ever received, this place really is a joke of an estate agents. We had rented through City Residential for a year with no problems, then our landlord decided to change to Reeds Rains City Residential Liverpool in Dec 2015, and ...
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Comment on agent fees
Bad
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 2:07 PM 04/07/2018 by allAgents
Best Letting Agent in L2 
