94% sales valuation accuracy
98% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
May 16,2023
May 16,2023
0
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Not a great first experience. Left very upset, disappointed & uncomfortable.
Unwelcoming staff, fed lies to the seller about us not having completed documents- when in fact this was done well before deadline and also dropped off into branch. Both times I entered branch I felt very uncomfortable by some staff members. Not only me but my husband and family member also picked up on this.
I honestly expected support and advice from an estate agents but unfortunately I was having to ask elsewhere if it was normal to be treated like this and experience the things we did. I understand a commission is to be made but to deter the seller from selling to a serious buyer is honestly unfair. On numerous occasions! Despite her own personal choice to sell to us. And then getting mad at the seller for deciding to sell to us after spending an additional day or so convincing her to back out and choose someone else saying we were not ready when in fact we did everything that was asked of us.
I really hope no one else needs to go through this or feels this way because this journey is stressful in itself- without having the trouble we went through.
On completion we didn't hear anything till the following day, didn't know about getting the keys. Next day I was told I'd receive a call back- I didn't get one. Quite a few other points but I won't bother to get into them.
I will say I do really appreciate email correspondence from Amanda - it's been nice to have some sort of communication confirming what's been going on. Thanks.
Unwelcoming staff, fed lies to the seller about us not having completed documents- when in fact this was done well before deadline and also dropped off into branch. Both times I entered branch I felt very uncomfortable by some staff members. Not only me but my husband and family member also picked up on this.
I honestly expected support and advice from an estate agents but unfortunately I was having to ask elsewhere if it was normal to be treated like this and experience the things we did. I understand a commission is to be made but to deter the seller from selling to a serious buyer is honestly unfair. On numerous occasions! Despite her own personal choice to sell to us. And then getting mad at the seller for deciding to sell to us after spending an additional day or so convincing her to back out and choose someone else saying we were not ready when in fact we did everything that was asked of us.
I really hope no one else needs to go through this or feels this way because this journey is stressful in itself- without having the trouble we went through.
On completion we didn't hear anything till the following day, didn't know about getting the keys. Next day I was told I'd receive a call back- I didn't get one. Quite a few other points but I won't bother to get into them.
I will say I do really appreciate email correspondence from Amanda - it's been nice to have some sort of communication confirming what's been going on. Thanks.
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Latest Reviews
31st Oct 2024
reviewed by 'Elizabeth'
17th Oct 2024
reviewed by 'Landlord'
3rd Oct 2024
reviewed by 'Rose Marie Gregory'
30th Sep 2024
reviewed by 'Bally'
26th Sep 2024
reviewed by 'Samuel'
Opening Hours
Address
Hannells
272 Blagreaves Lane
Littleover,Derby
Derbyshire
DE23 1PS
01332 773399
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 94% | 98% | £30,000 | £1,950,000 |
| Lettings | 100% | 99% | £1,200 | £1,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 0 | 1 | 269 | 11 | 148 | 11 | 13 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Images & Videos
Oct 31,2024
Oct 31,2024
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I was kept up to date with all viewings booked including cancelations. I was also regularly contacted with regards to the service they were providing and if I had any questions/queries...
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Oct 31, 2024
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Hi Elizabeth!
Thank you for your 5-star review of your moving experience with Emma and the Lettings team.
We're really pleased to see that throughout the process, you felt that you were kept up to date and that the team were always able to answer any questions or queries. They pride themselves on their customer service so they'll be delighted to see your comments.
On behalf of the whole team here, thank you for trusting Hannells with the sale of your property and we look forward to bei ...
Oct 29,2024
Oct 29,2024
1
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Absolutely fantastic right from the start everyone at the Littleover branch are wonderful top notch customer service and extremely helpful nothing is to much trouble and very honest xxxx...
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Oct 30, 2024
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Hi Sally!
Thank you so much for taking the time to leave a brilliant review of your moving experience with Lauren and the Littleover team!
We're really pleased to see that you felt the service provided was top notch and that nothing was too much trouble. The team there really do pride themselves on going above and beyond for their customers so they'll all be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for trusting us with the sale of your property a ...
Oct 17,2024
Oct 17,2024
5
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Really helpful team at Littleover branch, kept us updated and well informed. Smooth and straightforward transaction....
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Oct 18, 2024
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Hi Landlord!
Thank you for taking the time to leave such a brilliant review of your moving experience with Alex, Lauren and the Littleover team!
We're really pleased to see that you found the team to be really helpful and that they were able to keep you updated and well-informed throughout the process. The team there pride themselves on their customer service so they'll be delighted to see your comments.
On behalf of the whole team here, thank you for trusting Hannells with the sale of ...
Oct 03,2024
Oct 03,2024
3
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Honest and efficient. I would highly recommend Hannells estate agent....
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Oct 04, 2024
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Hi Rose!
Thank you for taking the time to leave such a positive review of your moving experience with Lauren and the Littleover team.
We're delighted to see that you felt that they were honest and efficient throughout your sale, and that you'd highly recommend the team - it means a lot to us all.
On behalf of the whole team here, thank you for trusting Hannells with the sale of your property and we look forward to being of service to you again in the future when it's time for your next ...
Sep 30,2024
Sep 30,2024
3
people found
this helpful
this helpful
I chose to sell with Hannells rather than any of their Derby, national or online competitors due to localised knowledge, professional approach and accessibility. The team at the Littleover office have been a pleasure to deal with, and get results. I accepted an offer within ...
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Oct 01, 2024
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Hi Bally!
Thank you so much for taking the time to leave such a brilliant review of your moving experience with Lauren and the Littleover team.
We're delighted that you felt the team have been a pleasure to deal with and were able to find a buyer for your property. As you mention in your comments, the team there pride themselves on their knowledge, professionalism and accessibility - all of which we feel are incredibly important to help our customers achieve great results, so they'll be re ...
Sep 26,2024
Sep 26,2024
2
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this helpful
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Hannells were straight forward and very helpful throughout the buying process. Massive thank you to Alex and Lilly!...
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Sep 27, 2024
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Hi Samuel!
Thank you for your 5-star review of your moving experience with Alex, Lilly and the Littleover team.
We're really pleased to see that you found them to be straight forward and very helpful throughout the buying process. They pride themselves on delivering a great service and both Alex and Lilly will be delighted to see your comments.
On behalf of the whole team here at Hannells, congratulations on your purchase. We wish you many happy memories and look forward to being of ser ...
Sep 12,2024
Sep 12,2024
1
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The service the team provided was Excellent, they were very helpful and very patient....
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Sep 13, 2024
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Hi Dee!
Thank you for taking the time to leave a 5-star review of your moving experience with Lauren, Lilly and the Littleover team.
The team pride themselves on their customer service so they'll be delighted to see that you've described them as helpful and patient, and that the service was excellent.
On behalf of the whole team at Hannells, congratulations on your property purchase and we look forward to being of service to you again in the future when it's time for your next move!
...
Sep 05,2024
Sep 05,2024
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Excellent service from start to finish. I would highly recommend Hannells in Littleover....
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Sep 06, 2024
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Hi Cherry!
Thank you for taking the time to leave a 5-star review of your moving experience with Lauren and the Littleover team!
We're delighted to see that you received an excellent service from start to finish and your recommendation will mean a lot to the team there.
On behalf of the whole team here at Hannells, thank you for your support and we look forward to being of service to you again in the future when it's time for your next move!
All the very best,
Benjamin Brain
Sale ...
Sep 02,2024
Sep 02,2024
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From initial valuation to final completion service has been top tier! Can’t recommend highly enough....
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Sep 04, 2024
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Hi Hilda!
Thank you for taking the time to leave a 5-star review of your moving experience with Lauren and the Littleover team!
We're delighted to see that you'd be happy to recommend us and you felt the service received from the initial valuation right up to completion was top tier. The team will be really pleased to see your comments as they take great pride in their work and comments like this make a big difference.
On behalf of the whole team here, thank you for trusting Hannells wi ...
Aug 28,2024
Aug 28,2024
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Helpful team from start to finish , friendly and honest very accommodating , thankyou for all your support throughout :)...
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Aug 28, 2024
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Hi Sujata!
Thank you for taking the time to leave a brilliant review of your moving experience with Lauren, Oliver and the Littleover team.
The whole team there pride themselves in delivering an excellent service from start to finish, whilst always being friendly and honest so they'll be delighted to see that you've experienced this and highlighted it in your comments.
On behalf of the whole team here at Hannells, we wish you many happy memories in your new home and look forward to bein ...
Aug 26,2024
Aug 26,2024
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Excellent company, have used them in the past. They keep you fully updated and the best was they found a buyer in 3 days...
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Aug 28, 2024
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Hi David!
Thank you for taking the time to leave a 5-star review of your moving experience with Lauren, Alex and the Littleover team.
The whole team there pride themselves on creating great results for their customers and their communication so they'll be delighted to see this highlighted in your comments. We're especially pleased that they were able to find a buyer for your property in just 3 days.
On behalf of the whole team here, thank you for trusting Hannells (again!) with the sale ...
Aug 23,2024
Aug 23,2024
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The team at Hannells littleover have been extremely helpful and accommodating. Always communicate well and provide a good level of service....
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Aug 27, 2024
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Hi Tarsem!
Thank you so much for taking the time to leave a 5-star review of your moving experience with Lauren and the Littleover team!
The team there aim to please and we're delighted that you found them extremely helpful, accommodating and communicative - they'll be really pleased to see your comments.
On behalf of the whole team here at Hannells, we wish you many happy memories in your new home and look forward to being of service to you again in the future when it's time for your n ...
Aug 22,2024
Aug 22,2024
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Overall a 5-star experience whilst selling our house. Great communication throughout and would we highly recommend their services to others in future. Thank you!...
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Aug 23, 2024
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Hi Andrew!
Thank you for taking the time to leave such a brilliant 5-star review of your moving experience with Oliver, Lilly and the Littleover team!
They understand the importance of communication when it comes to selling property and they'll be delighted to see this highlighted in your comments - and your recommendation means a lot to us all!
On behalf of the whole team here, thank you for trusting Hannells with the sale of your property and we look forward to being of service to you ...
Aug 20,2024
Aug 20,2024
1
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Hannells Estate Agency I am so glad I used you to sell Mums home all the staff are so professional i n there Job made my life easier and less stressful....
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Aug 22, 2024
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Hi Deborah, I hope you are well. Thank you so much for taking the time to write about your experience with Hannells Littleover. We are so pleased to read that we made the process easier for you and less stressful. Thank you for choosing Hannells to assist you in selling your Mums house and we will look forward to working with you again in the future. Kind Regards Lauren and the whole team here at Littleover. ...
Aug 15,2024
Aug 15,2024
1
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A very efficient and hard working team. They are very dedicated and
professional, The team keep you up to date on viewings and feedback of viewing...
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Aug 22, 2024
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Hi Ann, Thank you so much for taking the time to write about your experience with our team. It was very lovely to read your wonderful thoughts. We really do pride ourselves in the service we give to our sellers and buyers and to see your feedback makes our day. Again thank you for taking the time to leave your feedback. Kind Regards Lauren and the whole team here at Littleover. ...
Aug 14,2024
Aug 14,2024
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Nice job hannells i like hannells stoff thank you sou much...
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Aug 15, 2024
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Hi, Thank you for taking the time to leave a review of your moving experience with our team! We are happy to hear you've had a great experience with Hannells. We're also really pleased to know that you'd be happy to recommend us, Thank you, Kind Regards Emma and the whole team here at Littleover ...
Aug 06,2024
Aug 06,2024
2
people found
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Everything about Hannells has been top notch. The friendliness of the staff makes the whole experience a pleasure. Special thanks for your understanding and attention. Would recommend to anyone....
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Aug 07, 2024
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Hi Sarah, Thank you for taking the time to leave such a brilliant review of your moving experience with our team! We really do take pride in our work and we were delighted to know that you felt the service you received was top notch. We're also really pleased to know that you'd be happy to recommend us - it means a lot! Kind Regards Lauren and the whole team here at Littleover. ...
Aug 01,2024
Aug 01,2024
3
people found
this helpful
this helpful
Excellent service from the beginning to the end. Very professional service, nothing was to much trouble. Wouldn’t hesitate to recommend Hannells Littleover team!...
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Aug 06, 2024
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Hi Carolyn!
Thank your for taking the time to leave such positive feedback about your moving experience with Oliver, Alex and the Littleover team!
We're delighted to know that you felt the service provided was excellent from the start, right up to completion and that nothing was too much trouble. Your recommendation means a lot to us and the team will be really pleased to see your comments - it makes a big difference!
On behalf of the whole team here, thank you for trusting Hannells wit ...
Aug 01,2024
Aug 01,2024
3
people found
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Excellent service. Very professional. Am grateful for the help. Thanks...
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Aug 06, 2024
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Hi Sarabjit!
Thank you for your 5-star review of your moving experience with Oliver, Emma and the Littleover team! We're pleased to know that you found their service excellent, and that you felt they were very professional - the team will be delighted to see your comments as it means a lot to them to know that they made a difference!
On behalf of the whole team here, thank you for trusting Hannells with the sale of your property and we look forward to being of service to you again in the f ...
Aug 01,2024
Aug 01,2024
3
people found
this helpful
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The team have been really helpful throughout the process of selling my property, their communication has been top notch throughout with full transparency throughout each step.
Even when there was a few hiccups it was dealt with effectively and efficiently I cannot fault the service ...
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Aug 06, 2024
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Hi Abbie!
Thank you for providing your positive feedback on your moving experience with Emma, Oliver and the Littleover team!
The whole team there pride themselves on their customer service so they'll be delighted to see that you've described their communication as "top-notch" and to know that you found them were really helpful.
We're also pleased to know that the initial hiccups you mention were dealt with efficiently and effectively.
On behalf of the whole team here, thank you for ...
Jul 31,2024
Jul 31,2024
2
people found
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Lauren, Emma and Louise were brilliant at helping negotiating a price which allowed us to get our offer accepted. They explained the buying process very well and made sure to answer any of our questions quite quickly which was really convenient for me and my ...
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Aug 06, 2024
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Hi Parmjeet!
Wow! Thank you for taking the time to leave such positive feedback about your moving experience with Lauren, Emma, Louise and the Littleover team!
They really do pride themselves on delivering a top-notch service to both our sellers and buyers so they'll be delighted to know that they made your first property purchase less confusing and less stressful!
On behalf of the whole team here at Hannells, congratulations on getting on to the property ladder! And we look forward to ...
Jul 30,2024
Jul 30,2024
1
people found
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Absolutely the best service out, Alex who was dealing with the bungalow I was buying was absolutely fantastic, really helpful, more than I can say for my agents, If ever I was to sell again I wouldn't have anyone else deal with it except Hannels, ...
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Jul 31, 2024
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Hi Jane,
Wow! What amazing feedback. Thank you so much for taking the time to share your moving experience with Alex and the Littleover team. The whole team there work really hard to deliver great results and provide top-notch customer service, but Alex in particular will be really pleased to see your comments about how much of a difference he made. It's not easy doing what he does, but I know that seeing comments like this makes it all the worthwhile for him.
On behalf of the whole team h ...
Jul 29,2024
Jul 29,2024
2
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From start to Finnish the littleover team have been very professional and dealing with my late mothers property has been a, stressful time but with the help of Alex Simpson has been a, pleasure...
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Jul 30, 2024
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Hi Martyn,
Thank you for your kind review of your moving experience with Lauren, Alex and the Littleover team. We're pleased to hear that you were impressed with their professional service throughout the process. We understand that dealing with your late mother's property has been a stressful time, and we're glad that Alex's assistance made it more manageable, and even a pleasure for you - he'll be delighted to see your comments.
On behalf of the whole team here, thank you again for your k ...
Jul 24,2024
Jul 24,2024
1
people found
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Friendly and professional staff.
Responsive and always available to help.
Happy to recommend Hannells to friends and family.
Only observation to note - Hannells did over value property at £250k. I thought £240k would be more accurate - in the end property under offer at £218...
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Jul 25, 2024
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Hi Peter,
Thank you for taking the time to leave a 5-star review of your moving experience with Lauren and the Littleover team!
Being the local agent, they pride themselves on being responsive and always being available to help so they'll be delighted to see your comments, and your recommendation means a lot to us!
The team there are also super-focused on achieving the very best price for their customers so whilst we weren't able to achieve the full asking price, we're delighted that a ...
Jul 19,2024
Jul 19,2024
1
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First class service and can’t praise the team enough especially Alex who kept me informed throughout and went above and beyond !
5 stars...
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Jul 19, 2024
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Hi Sandra!
Thank you for your kind words about your moving experience with Alex and the Littleover team! We're delighted to hear you received a first-class service from the team.
Alex will be especially pleased to know he made a positive impact by keeping you informed and going above and beyond.
On behalf of the whole team here, thank you for trusting Hannells with the sale of your property and we look forward to being of service to you again in the future when it's time for your next ...
Jul 09,2024
Jul 09,2024
1
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Hannells have been very helpful from the beginning, Lauren has been really easy to communicate with and has answered all our queries....
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Jul 09, 2024
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Hi Leah!
Thank you for your kind words about your moving experience with Lauren and the Littleover team! We're pleased to hear that you found them helpful from the start. It's great to know that Lauren was easy to communicate with and could answer all your queries too and she'll be delighted to see your feedback.
If you need any further assistance, feel free to get in touch. We're here to help!
All the very best,
Benjamin Brain
Sales & Marketing Dirtector
Hannells - A Moving Experi ...
Jul 08,2024
Jul 08,2024
1
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All excellent. Thank you to the whole team but especially Alex whose communication has been awesome!...
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Jul 08, 2024
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Hi Elizabeth!
Thank you for your fantastic review! We're delighted to hear that you had an excellent experience with Alex and our Littleover team. A special thank you for highlighting Alex's exceptional communication skills—we'll be sure to pass on your kind words to him.
On behalf of the team here, thank you for trusting Hannells with the sale of your property and we look forward to being of service to you again in the future when it's time for your next move!
All the very best,
...
Jun 28,2024
Jun 28,2024
1
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I have been delighted with the communication and availability of the Hannells team in Littleover....
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Jul 02, 2024
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Hi Aaron, Thank you for your wonderful feedback. We're so pleased to hear that you were delighted with the communication. We truly appreciate your kind words and we hope you enjoy your new home. Kind Regards Lauren and the whole team here at Littleover. ...
Jun 27,2024
Jun 27,2024
1
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The whole selling experience was seamless from the initial enquiry to completion.All the staff members involved were effficient and knowledgeable and the communication throughout the process was excellent...
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Jul 02, 2024
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Hi John, Thank you for your wonderful feedback. We're so pleased to hear that the communication was excellent and found the process seamless. We truly appreciate your kind words. Kind Regards Lauren and the whole team here at Littleover. ...
Jun 25,2024
Jun 25,2024
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the agents side of things has been excellent. Shame the same could not be said about all the solicitors involved....
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Jun 25, 2024
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Hi, Thank you for your feedback! We're pleased to hear that you found the service you received from ourselves excellent. We appreciate your kind words and I am sorry to hear that you did not have the same service from chosen Solicitors. Enjoy your lovely new home. Kind Regards Lauren and the whole team here at Littleover. ...
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Lauren Taylor
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Lilly
Louise
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Last updated at 9:46 AM 19/09/2018 by allAgents
Best Estate Agent in DE23 
Best Estate Agent in Derby 
For offers that are submitted to us, all information is passed on to our client for them to make a decision. We keep all vendors and buyers updated throughout the buying and selling process, by way of telephone and email.
We pride ourselves on a high level of customer service and apologise if you feel we fell short on this occasion.
Best wishes in your new home Lauren and the whole team here at Littleover.