33% sales valuation accuracy
25% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
May 12,2023
May 12,2023
3
people found
this helpful
this helpful
My review is 100 percent true based on my own experience with the manager Daniel from the barrow in Furness branch on the telephone Thursday 11 may 2023 in the afternoon.
I am from London not local and wanted to view a couple of properties in Barrow as I wanted to buy one, I had told him exactly what properties. Daniel had said we have no viewings available for Saturday I explained I'm not from here and still he would not offer any solution. He then went on to say we need to see proof example cash purchase or mortgage offer to view a property, basically judging me or thinking I might be a time waster. I have never experienced this, even when a client does a mortgage in principal on the phone or face to face they don't need to prove any paperwork until they want to make a full application.
Daniel was very rude and he then mentioned look at the online videos of the property, I said I want to see it in person how can you tell a client to go online and look at the visual video when I have called to view the property myself? this is appalling service and off putting I would like to remind Daniel it is the customers right to view, and because many agents are so lazy to show properties like in this instance Farrell and Heyworth, they got used to it during covid and still using the same excuse, exactly what Daniel said to me. If I wanted visual online viewing then why did I call you?
He then mentioned some people buy properties without viewing it, I said why are you telling me this? just see the absolute disgrace of manners? I then mentioned if I wanted to buy a car I would like to see it before and a house more so but clearly Daniel has no idea on how to talk his behaviour was the worst I have ever experienced with any agent or organisation in the UK or abroad.
I then told him do not assume or judge anyone you have no right, when things go wrong in your life be it at work or outside this is due to your appalling attitude, terrible manners in this case no manners, low/cheap service. I suggest you go and learn how to speak, respect people and learn basic manners. Since my conversation with Daniel I have spoken to clients and people who live in Barrow saying Farrell Heyworth service is so poor and the bad experiences they have had themselves, the agent have lied to customers and the online reviews have been fake to give high ratings from people they know, fake ratings so the company is lying to themselves and the customers. So how could I trust you?
They lost a true client but this was Gods blessings and saved me not to buy from them. Truth always prevails.
I am from London not local and wanted to view a couple of properties in Barrow as I wanted to buy one, I had told him exactly what properties. Daniel had said we have no viewings available for Saturday I explained I'm not from here and still he would not offer any solution. He then went on to say we need to see proof example cash purchase or mortgage offer to view a property, basically judging me or thinking I might be a time waster. I have never experienced this, even when a client does a mortgage in principal on the phone or face to face they don't need to prove any paperwork until they want to make a full application.
Daniel was very rude and he then mentioned look at the online videos of the property, I said I want to see it in person how can you tell a client to go online and look at the visual video when I have called to view the property myself? this is appalling service and off putting I would like to remind Daniel it is the customers right to view, and because many agents are so lazy to show properties like in this instance Farrell and Heyworth, they got used to it during covid and still using the same excuse, exactly what Daniel said to me. If I wanted visual online viewing then why did I call you?
He then mentioned some people buy properties without viewing it, I said why are you telling me this? just see the absolute disgrace of manners? I then mentioned if I wanted to buy a car I would like to see it before and a house more so but clearly Daniel has no idea on how to talk his behaviour was the worst I have ever experienced with any agent or organisation in the UK or abroad.
I then told him do not assume or judge anyone you have no right, when things go wrong in your life be it at work or outside this is due to your appalling attitude, terrible manners in this case no manners, low/cheap service. I suggest you go and learn how to speak, respect people and learn basic manners. Since my conversation with Daniel I have spoken to clients and people who live in Barrow saying Farrell Heyworth service is so poor and the bad experiences they have had themselves, the agent have lied to customers and the online reviews have been fake to give high ratings from people they know, fake ratings so the company is lying to themselves and the customers. So how could I trust you?
They lost a true client but this was Gods blessings and saved me not to buy from them. Truth always prevails.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
29th Aug 2024
reviewed by 'Buyertobe'
3rd Mar 2023
reviewed by 'thanos'
3rd Apr 2019
reviewed by 'Maria'
10th Jan 2019
reviewed by 'Holly'
Opening Hours
Address
Farrell Heyworth
76 Cavendish St
Barrow In Furness
Cumbria
LA14 1PZ
01229 839090
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 33% | 25% | £95,000 | £95,000 |
| Lettings | 0% | 0% | £450 | £450 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 2 | 0 | 2 | 0 | 3 | 0 | 4 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Estate agents
Latest Properties
No Properties
Aug 29,2024
Aug 29,2024
0
people found
this helpful
this helpful
I booked a viewing of a property to purchase with Farrell Heyworth. At the same time as booking in the viewing, they then booked me in for an appointment with their mortgage advisor, which i wasn't too keen on.
Later in the week, i had ...
read full review
read full review
Was this helpful?
Yes
Yes
May 12,2023
May 12,2023
3
people found
this helpful
this helpful
My review is 100 percent true based on my own experience with the manager Daniel from the barrow in Furness branch on the telephone Thursday 11 may 2023 in the afternoon.
I am from London not local and wanted to view a couple of properties in Barrow as ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 03,2023
Mar 03,2023
1
people found
this helpful
this helpful
Worst estate agent I have ever used, and that is saying something.
On a viewing they left a large window open. It let rain in and broke plaster off where it had blown open. I am trying to get them to pay for it.
They ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 03,2019
Apr 03,2019
7
people found
this helpful
this helpful
This company are incompetent. Given the business from your move and still can't get our property on the market. Don't return phone calls. An absolute Joke!...
read full review
read full review
Comment on agent fees
Waste of time
Was this helpful?
Yes
Yes
Jan 10,2019
Jan 10,2019
14
people found
this helpful
this helpful
NOTICE TO ALL PEOPLE IN THE BARROW IN FURNESS AREA. DO NOT RENT 41 SILLOTH CRESCENT, WALNEY. The landlord AND Farrell and Heyworth will cause you nothing but problems! They allowed us to redecorate the property (out of our own pocket) then gave us notice to ...
read full review
read full review
Comment on agent fees
Absolutely over priced!
Was this helpful?
Yes
Yes
Feb 03, 2024
View all comments
(1)
Omg they tried doing this to me during covid, plus they tried telling me sewerage issues was my problem and I had to cough up. We need get something sorted about these vultures my landlord will not even sort out my blocked toilet ...
Aug 07,2017
Aug 07,2017
5
people found
this helpful
this helpful
Disappointing from start to finish. Over valued our property then rushed us into making a decision. The description on Rightmove was extremely vague and we had to pretty much tell them what to write. We had very little interest and felt like Farrell Heyworth were ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 09,2017
Jan 09,2017
8
people found
this helpful
this helpful
NEVER again would I use this joke of an estate agents! Currently both buying and selling through them and they have been awful! its taken nearly 6 months and still no where near moving! Their Mortgage advisor is terrible and the solicitors they use! 1 Word of ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 10,2013
Oct 10,2013
8
people found
this helpful
this helpful
I rented 4 properties through Farrell Heyworth and they are a nightmare. Leaving tenants without cookers for months, heating for days etc. They had no out of hours number and only when I put together everything did they finally give me back my properties without having ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 22,2013
Apr 22,2013
9
people found
this helpful
this helpful
there are a set off cowboys would never rent of these again there not intrested in looking after you,i went days without a boiler no hot water or heating and i had 4 children and every time was just fobbed off with excuses i finally ...
read full review
read full review
Was this helpful?
Yes
Yes
May 16,2010
May 16,2010
6
people found
this helpful
this helpful
Don't understand the customer needs, they tell you what you want to hear to get that signature then its all down hill from there am afraid. Don't bother using this estate agents moving to stress full as it is with out them adding to it....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 30, 2010
View all comments
(1)
I absolutely agree. They took our money every month for letting our property and did nothing else. As a result I am now in trouble with a credit company and we have no idea what state the property is in as they never went to check it. When I called to complain they said all their letters must have got lost in the post and it was basically my fault. Rude and lazy people!!!! ...
May 14,2010
May 14,2010
7
people found
this helpful
this helpful
Just don't use them. They're rubbish. No communictions skills at all. Had better luck talking to the vendor myself....
read full review
read full review
Was this helpful?
Yes
Yes
May 12,2010
May 12,2010
12
people found
this helpful
this helpful
Poor service, poor communication and basically called me a liar. 1 viewing in 6 months. Poor local advertising. Very substandard service, never again!!!! The quickest response was when I asked to be released from the contract....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 26, 2012
View all comments
(2)
i agree ive also rented thro farrell heyworth and wouldnt recomend them i waited 2 years to get a boiler that worked . ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
