Lowther Homes
Glasgow, G1
1.1/5, 25 reviews
4% recommended
80% lettings valuation accuracy
33% lettings fee satisfaction
1-2-Let | Free instant Valuation

“Expensive and useless. Wish negative stars we......”

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May 01,2023
Minithumbdown
By: 'K'
May 01,2023
4 people found
this helpful
Expensive and useless. Wish negative stars were an option. Have contacted countless other factors and they're either just as useless or they don't take on new homes.
Been waiting around 3/4 years for a hole in the roof to be fixed. They then closed the ticket and all neighbours have to go through the months long process of getting the work authorised again. Ridiculous.
They provided zero service through lockdown but still charged us 100%.
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Latest Reviews

View all Reviews 25
7th Oct 2023
reviewed by 'John'
“Criminals. Fought with them since 2020 to repair leaks to our roof. Threatened to take them to a Tribunal and they ......”
1st May 2023
reviewed by 'K'
“Expensive and useless. Wish negative stars were an option. Have contacted countless other factors and they're either just as useless ......”
30th Mar 2023
reviewed by 'Tenant'
“Absolutely, utterly unprofessional and useless service. Letting agent gave wrong keys, never advised what the deposit is (broken Letting Agent ......”
21st Feb 2023
reviewed by 'Douglas Robertson'
“Utterly woeful. They simply ignore you. I'm having to claim to tribunal just to get them to engage. Incredibly bad.......”
30th Dec 2022
reviewed by 'Jaymielee'
“If zero stars where an option that’s what I’d choose! I have had water pouring through my bedroom ......”
13th Dec 2022
reviewed by 'Mike'
“This is the most atrocious experience with a service company I've had in the UK, period. They are unable to ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 17:30
  • Sunday: 09:00 - 17:30
Address

Lowther Homes
Wheatley House 25 Cochrane Street
Glasgow
City of Glasgow
G1 1HL
0800 561 6666

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 80% 33% £350 £2,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 5 1 11 0 0 0 0 0 8
Areas covered
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“The Worst of the Worst...”

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Oct 07,2023
Minithumbdown
By: 'John'
Oct 07,2023
3 people found
this helpful
Criminals. Fought with them since 2020 to repair leaks to our roof. Threatened to take them to a Tribunal and they eventually sent some clowns out to 'fix' it. Paid 8 grand to get ceilings replaced and the leak is still there after the next prolonged period ...
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“Expensive and useless. Wish negative stars we......”

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May 01,2023
Minithumbdown
By: 'K'
May 01,2023
4 people found
this helpful
Expensive and useless. Wish negative stars were an option. Have contacted countless other factors and they're either just as useless or they don't take on new homes. Been waiting around 3/4 years for a hole in the roof to be fixed. They then closed the ticket ...
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“Absolutely, utterly unprofessional and useles......”

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Mar 30,2023
Minithumbdown
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Lauren
By: 'Tenant'
Mar 30,2023
2 people found
this helpful
Absolutely, utterly unprofessional and useless service. Letting agent gave wrong keys, never advised what the deposit is (broken Letting Agent Code of Practice), brand new property needed repair; agent also forgot to mention draft from the attic and high ceilings (!), so unhelpful. AVOID lowther homes ...
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“Utterly woeful. They simply ignore you. I'm h......”

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Feb 21,2023
Minithumbdown
By: 'Douglas Robertson'
Feb 21,2023
3 people found
this helpful
Utterly woeful. They simply ignore you. I'm having to claim to tribunal just to get them to engage. Incredibly bad. They do not reply to emails....
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“If zero stars where an option that’s what I’d......”

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Dec 30,2022
Minithumbdown
By: 'Jaymielee'
Dec 30,2022
4 people found
this helpful
If zero stars where an option that’s what I’d choose! I have had water pouring through my bedroom cielling for a year now with no repair. We are now at the point my cieling is about to collapse, water has gotten into my ...
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“Atrocious factors...”

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Dec 13,2022
Minithumbdown
By: 'Mike'
Dec 13,2022
1 people found
this helpful
This is the most atrocious experience with a service company I've had in the UK, period. They are unable to fix a buzzer for half a year, never call you back when then tell you that they will, took 2 months to process a representation mandate ...
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“Phone calls ignored. Emails ignored. Repair r......”

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Nov 17,2022
Minithumbdown
By: 'L Thomson'
Nov 17,2022
5 people found
this helpful
Phone calls ignored. Emails ignored. Repair request outstanding for 4 months. Requests for call back ignored. Complaints ignored. Personal visit to huge office laughable- apparently no one works there. Contact staff, complaints team, management, directors are all at home. System needs a complete overhaul....
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“Lowther homes is simply the worst factoring c......”

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Oct 29,2022
Minithumbdown
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Emma
By: 'A very dissatisfied landlord'
Oct 29,2022
1 people found
this helpful
Lowther homes is simply the worst factoring company. All you get is empty promises that someone will call you back. What an unprofessional operation! I bought a flat in October. Paid the developer to manage the building for the 1st year, after which they would ...
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“Awful company don’t do repairs gardening stai......”

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Oct 01,2022
Minithumbdown
By: 'Elizabeth'
Oct 01,2022
1 people found
this helpful
Awful company don’t do repairs gardening stair cleaning answer complaints but still take your money until you stop paying and they call you 3 times in one week...
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“One of the worst factors with unprofessional ......”

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Sep 30,2022
Minithumbdown
By: 'L'
Sep 30,2022
2 people found
this helpful
One of the worst factors with the unprofessional operation. Sold a flat in April and handed over the key to the new owner on the 1st of July. The solicitor sent us a letter that was issued by Lowther Homes and highlighted that Lowther owes ...
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“Absolute worst mid market housing organisatio......”

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Jun 21,2022
Minithumbdown
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Wales
By: 'Angela'
Jun 21,2022
1 people found
this helpful
Absolute worst mid market housing organisation. Absolutely no repairs done when needed. Happily take your money for rent, when I pay for a service charge I expect the service charge to be carried out (after a year still no garden maintenance) yet still paying the ...
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“Awful company scam you out of money. Repair a......”

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May 17,2022
Minithumbdown
By: 'Scott'
May 17,2022
1 people found
this helpful
Awful company scam you out of money. Repair absolutely nothing… service door inoperable for months, they have zero interest in helping, should be shut down...
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“Do not accept DSS payments or universal credi......”

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Feb 01,2022
Minithumbdown
By: 'Shocking'
Feb 01,2022
2 people found
this helpful
Do not accept DSS payments or universal credit payments so they are discriminating against disabled, mental health issues or those who receive benifits for any reason... this is highly illigal and grounds to prosecute...
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“The worst company in all sectors I've ever de......”

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Jan 25,2022
Minithumbdown
By: 'Con'
Jan 25,2022
0 people found
this helpful
The worst company in all sectors I've ever dealt with. Absolute rip off merchants as well. Charge over £150 in factor fees for the buildings to still look like a dump. Horrible people that work for them as well. Employees seem to love making it difficult ...
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“Just wanted to go and see a property......”

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Oct 13,2021
Minithumbdown
By: 'Alex'
Oct 13,2021
5 people found
this helpful
Just wanted to go and see a property... To be able to see the property, they requested 3 months bank statements, 3 months pay slips, national insurance number, agree to credit checks, emergency contact, previous adDresses and employers... And more. Looked so dubious that gave up. Ridiculous ...
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“The terrible company. Phone 4 time in 24h for......”

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Oct 06,2021
Minithumbdown
By: 'Andrei'
Oct 06,2021
1 people found
this helpful
The terrible company. Phone 4 time in 24h for a emergency repair and nobody come to fix it! Customer service it's poor....
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“If I could give negative stars I would! Lowth......”

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Aug 25,2021
Minithumbdown
By: 'E Mc'
Aug 25,2021
4 people found
this helpful
If I could give negative stars I would! Lowther homes have been absolutely appalling with communication and absolutely ripping off their customers. Every time there is an issue with the building it is sun contracted two or three times over to avoid heavy regulations and ...
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“Useless. Disorganised and inept....”

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Jul 28,2021
Minithumbdown
By: 'Jimbo'
Jul 28,2021
7 people found
this helpful
Useless. Disorganised and inept. Cosy relationship with GHA and City Building (who employ people and tradesmen that can’t get jobs in the commercial sector) and still run on council mental. In other words, they do stuff when it suits them and knock offs early ...
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“Terrible customer service. Like the worst!! T......”

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Apr 22,2021
Minithumbdown
By: 'Johnny'
Apr 22,2021
4 people found
this helpful
Terrible customer service. Like the worst!! They do not give a flying fox about their tenants. They will ignore emails, fob you off on calls and do nothing about complaints. Nothing! I wish I had read reviews before signing up....
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“Made complaints months ago no response . E m......”

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Mar 23,2021
Minithumbdown
By: 'Joseph McGuiness'
Mar 23,2021
3 people found
this helpful
Made complaints months ago no response . E mails telephone calls letters all ignored ,what type of company is this ,awful factor...
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“Forced to buy my own fridge and freezer due to failure to carry out repair...”

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May 23,2020
Minithumbdown
By: 'Alison'
May 23,2020
6 people found
this helpful
If I could give this lot no stars I would. Yes, I know we're currently in the middle of a pandemic which makes property management services far more challenging but apparently it's possible for Lowther Homes to carry out gas safety checks but repairs to ...
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“Absolutely shocking service from this company......”

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Feb 03,2020
Minithumbdown
By: 'Svott'
Feb 03,2020
2 people found
this helpful
Absolutely shocking service from this company ....... Had a property to rent on Rightmove which I tried to view .....I sent 8 emails and phone 5 times and every time I was fobbed off or ignored .......three weeks later the flat was still not let (wonder why ) I ...
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“Unresponsive & Unorganised...”

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May 27,2019
Minithumbdown
By: 'Wendy'
May 27,2019
5 people found
this helpful
Cannot speak to the letting agent EVER. Do not send anyone out to fix their property. Bad, bad, bad communication. Take 3 weeks to reply to a simple email. Wtf?!...
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“Got a flat from them about 4 weeks ago, been good ......”

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May 03,2017
Minithumbup
By: 'Billybezel'
May 03,2017
2 people found
this helpful
Got a flat from them about 4 weeks ago, been good with us since we've been with them. Prompt response and helpful when they call you back to speak worth a look and find out about them...
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“Sound very passionate and helpful when trying to get you ......”

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Aug 03,2016
Minithumbdown
By: 'G'
Aug 03,2016
14 people found
this helpful
Sound very passionate and helpful when trying to get you to sign on the contract, then completely push their responsibilities of maintaining the property to the tenant once you have moved in. Problems with heating not working on moving in, place is not fit for ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Lowther Homes, Glasgow G1 1HL



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