100% lettings valuation accuracy
57% lettings fee satisfaction
Apr 25,2023
Apr 25,2023
0
people found
this helpful
this helpful
AVOID AVOID AVOID do not use this agency they do not do repairs they left me and my two children living in my opinion unreasonable conditions, they give you false promises to redecorate and because I complained I had to fight to get my deposit back. DO NOT USE THIS AGENCY I would personally rather live on the street than use this agency again....
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Latest Reviews
25th Apr 2023
reviewed by 'J Newman'
25th Apr 2023
reviewed by 'Jenny'
21st Apr 2021
reviewed by 'Danielle'
4th Oct 2018
reviewed by 'Hazel'
Opening Hours
Address
Carter Jonas
82 Micklegate
York
Yorkshire
YO1 6LF
01904 558200/01904 558231
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 57% | £1,200 | £1,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 2 | 2 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Apr 25,2023
Apr 25,2023
0
people found
this helpful
this helpful
AVOID AVOID AVOID do not use this agency they do not do repairs they left me and my two children living in my opinion unreasonable conditions, they give you false promises to redecorate and because I complained I had to fight to get my deposit ...
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Apr 25,2023
Apr 25,2023
0
people found
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Avoid avoid avoid do not use this agency, they do not do repairs, they give you false promises to redecorate and in my opinion left me and my two children to live in unreasonable conditions for two years and because I complained I had to ...
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Apr 21,2021
Apr 21,2021
0
people found
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This review is based on the York Lettings branch.
I can not recommend them enough, if you are looking for a rental with staff that genuinely show an interest and go out their way to be helpful, then this is the agents for you.
We ...
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Jul 01,2019
Jul 01,2019
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Impressive service from David and Grace - let my property in 24 hours! Would not hesitate to recommend Carter Jonas lettings....
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Oct 04,2018
Oct 04,2018
1
people found
this helpful
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David was excellent letting agent and represented both the interest of owner and tenants fairly. He is seeks to find solutions to problems and has a very professional approach. I would recommend him and his company highly...
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Comment on agent fees
Reasonable fees
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Oct 18,2016
Oct 18,2016
1
people found
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Being historical clients of Carter Jonas we were introduced to Kate in the Letting Department as we were requiring tenants for two apartments in the Residence, a quality refurbishment of Terry's Chocolate Factory. In each case Kate sourced the suitable tenants prior to us receiving ...
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Comment on agent fees
We find their charges very competitive.
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Sep 02,2014
Sep 02,2014
7
people found
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Frustrating and hampered by the representatives lack of relevant knowledge. Generally negative attitude towards prospective tenants.
Carter Jonas have a rather demeaning approach to tenant selection. They run a beauty parade. You need to pay to enter the competition.
If you fail the credit checks ...
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What agent could do to change your mind?
Been more knowledgeable, open minded, fairer and flexible. In short, be reasonable.Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
COMPLAINTS PROCEDURE
FOR MATTERS RELATING TO LETTINGS OR RESIDENTIAL SALES
Carter Jonas is committed to providing a professional service to all clients and customers and if something goes
wrong we need to know about it.
If you have a complaint that you have been unable to resolve satisfactorily with your local Carter Jonas office
please write to us giving as much detail as possible.
By email to [email protected]
Or/
By post to Carter Jonas Compliance, 51 Northbrook Street, Newbury. RG18 9QT
We will always endeavour to deal with any complaint as quickly as possible however you should be aware that we
have up to eight weeks to consider the matter. If we have not resolved it within this time you may refer your
complaint to the Property Ombudsman, details below.
So that you know what to expect we have summarised the typical stages of reviewing a complaint.
Acknowledgement ? You will receive an acknowledgement that we have received your complaint
within 3 working days.
Investigation ? We will investigate the circumstances of your complaint and discuss with the
local Office where appropriate.
Findings ? We will provide a written summary of our findings within 15 working days of
sending you the acknowledgement letter.
Review ? If you wish to comment or request a further review you should contact us
again.
Final response ? We will then have 15 working days to complete our review at which time we
will send you a final written viewpoint on the matter.
If you are dissatisfied with this conclusion or any aspect of our handling of your complaint you may refer it to The
Property Ombudsman (TPOS) to request an independent review. Such a referral must be made within 12 months
of our final review letter.
You may write to The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP
(www.tpos.co.uk). Our registration number with TPOS is R00346.
Last updated at 1:13 PM 25/01/2018 by allAgents
FOR MATTERS RELATING TO LETTINGS OR RESIDENTIAL SALES
Carter Jonas is committed to providing a professional service to all clients and customers and if something goes
wrong we need to know about it.
If you have a complaint that you have been unable to resolve satisfactorily with your local Carter Jonas office
please write to us giving as much detail as possible.
By email to [email protected]
Or/
By post to Carter Jonas Compliance, 51 Northbrook Street, Newbury. RG18 9QT
We will always endeavour to deal with any complaint as quickly as possible however you should be aware that we
have up to eight weeks to consider the matter. If we have not resolved it within this time you may refer your
complaint to the Property Ombudsman, details below.
So that you know what to expect we have summarised the typical stages of reviewing a complaint.
Acknowledgement ? You will receive an acknowledgement that we have received your complaint
within 3 working days.
Investigation ? We will investigate the circumstances of your complaint and discuss with the
local Office where appropriate.
Findings ? We will provide a written summary of our findings within 15 working days of
sending you the acknowledgement letter.
Review ? If you wish to comment or request a further review you should contact us
again.
Final response ? We will then have 15 working days to complete our review at which time we
will send you a final written viewpoint on the matter.
If you are dissatisfied with this conclusion or any aspect of our handling of your complaint you may refer it to The
Property Ombudsman (TPOS) to request an independent review. Such a referral must be made within 12 months
of our final review letter.
You may write to The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP
(www.tpos.co.uk). Our registration number with TPOS is R00346.
