100% lettings valuation accuracy
99% lettings fee satisfaction
Mar 22,2013
Mar 22,2013
29
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UNTRUSTWORTHY
As a tenant I found them to be very decieving. They are very good at creating a false image, and neglecting properties and providing a very bad service to tenants indeed. We had so many problems as did our neighbours - all of which they managed. They never called back to fix problems, they did not provide water for 3 weeks. They kept the deposit making up excuses. It was not even registered properly. They are very rude when you ask them to fix something or see to a problem.
They use the typical excuse of only a certain person can deal with an issue, and then'that person is out at lunch'.
You forward emails to them showing things have been reported, but they do not respond. We let a number of professional properties in London. London is known for its bad lettings agents. So we thought that when we came here , Melton being such a small place, we would get a nice friendly service . Unfortunately this was not the case. They become very hostile. I think it is a sign if the times . Unfortunately agents such as these are not regulated as they should be. The schemes they subscribe to are not worth the logo they display. We would just warn anyone to walk straight past their window - or even over the road. There are some excellent lettings agents across the road from them. Very disappointed to have experienced these people. Graham, Charlotte, Katie, only interest , like many is to the landlord, not the tenants. They only have the landlords interests at heart. Then once youve signed with them, you are stuck with them aren't you. We gave notice at the earliest opportunity.
As a tenant I found them to be very decieving. They are very good at creating a false image, and neglecting properties and providing a very bad service to tenants indeed. We had so many problems as did our neighbours - all of which they managed. They never called back to fix problems, they did not provide water for 3 weeks. They kept the deposit making up excuses. It was not even registered properly. They are very rude when you ask them to fix something or see to a problem.
They use the typical excuse of only a certain person can deal with an issue, and then'that person is out at lunch'.
You forward emails to them showing things have been reported, but they do not respond. We let a number of professional properties in London. London is known for its bad lettings agents. So we thought that when we came here , Melton being such a small place, we would get a nice friendly service . Unfortunately this was not the case. They become very hostile. I think it is a sign if the times . Unfortunately agents such as these are not regulated as they should be. The schemes they subscribe to are not worth the logo they display. We would just warn anyone to walk straight past their window - or even over the road. There are some excellent lettings agents across the road from them. Very disappointed to have experienced these people. Graham, Charlotte, Katie, only interest , like many is to the landlord, not the tenants. They only have the landlords interests at heart. Then once youve signed with them, you are stuck with them aren't you. We gave notice at the earliest opportunity.
What agent could do to change your mind?
close down !Attached Filesnbsp;
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Mar 25, 2013
Belvoir Lettings Melton Mowbray are passionate about customer service and are committed to solving genuine complaints. Please follow our standard complaints procedure and your comments/concerns will be dealt with in a professional manner. Please write to Mrs Charlotte Baker, Franchise Owner at 27 Burton Street, Melton Mowbray and we will endeavour to respond within 7 working days. Please note Belvoir Melton Mowbray are members of Ombudsman Services and are also a licensed agent under the National Approved Lettings Scheme (NALS). We look forward to hearing from you and resolving your concerns. Mar 25, 2013
Comment"They appear to be writing their own reviews below, as many good reviews submitted on the same and consecutive dates below"
This happens when you go specifically on to their 27 burton road melton allagents link .
Very shameful of them
Also see that on all the good reviews, they are coming from landlords (who pay them), not tenants - who they are meant to provide service too. Tenants please please keep reporting your terrible experiences of Belvoir and Belvoir 27 burton road melton.Out them ! Name and shame them for what they put tenants through!
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Opening Hours
Address
Belvoir
27 Burton Street
Melton Mowbray
Leicestershire
LE13 1AE
01664 569700
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 99% | £550 | £1,850 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 25 | 1 | 28 | 5 | 1 | 1 | 0 | 0 | 2 | 1 |
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Feb 01,2024
Feb 01,2024
0
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Moving from Australia to Melton was daunting, but Belvoir Melton Mowbray made it seamless! They found a pet-friendly home we love, even convincing the landlord. Professional, friendly, and responsive - they truly went above and beyond. Highly recommend!...
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Jan 16,2024
Jan 16,2024
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I am thankful to the Belvoir team for helping me find my accommodations. They are trustworthy, lovely and professional. I recommend their service 100%!...
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Dec 24,2023
Dec 24,2023
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First class service, attention to detail and communications throughout. Belvoir were open to changing tack and showed excellent perseverance through challenging market conditions. Personable approach by Alex Morrell and Charlotte Baker and very competitive fees....
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Dec 21,2023
Dec 21,2023
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The best service you could hope for. These guys make sure you are looked after from start to finish, get you the best deal and really do go the extra mile....
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Dec 19,2023
Dec 19,2023
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Excellent service Of all the staff and services. I was kept informed and up to date throughout the process with helpful suggestions and feedback. They are all friendly....
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Dec 19,2023
Dec 19,2023
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Very helpful and friendly staff! everything was sorted so quickly and efficiently. Thank you so much!!...
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Sep 12,2023
Sep 12,2023
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Staffs are friendly and professional. They offered good and reasonable service....
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Jul 21,2023
Jul 21,2023
0
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I have always delt with Belvoir, Charlotte and all the staff have always gone above and beyond with help and advice to keep my property above rental regulations. I have always felt welcome and I look forward to a long relationship with Belvoir....
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Oct 24,2022
Oct 24,2022
0
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Excellent service at all stages of the Sale process from initial valulation through managing viewings to completion of sale. I was kept informed and up to date throughout the process with helpful suggesstions and feedback to make the viewings and eventual sale successful....
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Jun 15,2022
Jun 15,2022
0
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We moved in to a rental managed by Belvoir just 2 months ago. When the property came on the market, we were living almost 4 hours' drive away and, while we would have made the trip, it would mean losing a whole day for a 15-20 minute ...
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Jun 15, 2022
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Thank you for a lovely review, we were really happy to help you find your home. ...
Nov 13,2021
Nov 13,2021
0
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I have moved 3 times with Belvoir and every time the process was smooth and the staff are always really helpful and friendly!...
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Nov 13,2021
Nov 13,2021
0
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I have moved 3 times with Belvoir and every time the process is smooth and they are always really friendly and helpful!...
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May 17,2021
May 17,2021
0
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This company have no interest whatsoever in dealing with antisocial behaviour of tenants, over a year of complaints and still no help, their answer to everything is " go to the council ". YOU are the letting agent, YOU deal with it !...
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Jun 01,2018
Jun 01,2018
0
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I have worked with Belvoir for over a decade now and they have been a pleasure to work with. A very professional and personable team offering excellent service. Congratulations for expanding into property sales. Keep up the good work!...
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Comment on agent fees
Fees are in line with the market but with a personable and professional service, so a bargain.
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Oct 13,2017
Oct 13,2017
0
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I found the staff friendly, professional, efficient, helpful and very personable. Moved into the area and was found a beautiful home. Many thanks especially to Jess....
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Comment on agent fees
This is the first time I have used an agent so not really in a position to comment
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Dec 20,2016
Dec 20,2016
0
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The staff members at Belvoir Lettings have been amazing. Jess in particular has been exceptional. Nothing is too much trouble, they are always helpful and friendly. I would certainly recommend them to anyone looking to rent a property.
Thank you very much. Anna, Jacob, Eliza ...
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Dec 08,2016
Dec 08,2016
0
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The whole team at Belvoir Lettings are very helpful reliable will always try their very best to ensure you have a smooth letting transition. In particular Katie, Gill, Julie and Charlotte...
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Comment on agent fees
The agents fees are very competitive and fair
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Aug 24,2013
Aug 24,2013
4
people found
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These agents are a Nightmare!!! Please, please, please avoid them at all costs if you know what's good for you!! Firstly, they invent all kinds of 'problems' not to give you your deposit back when you leave their property, and even worse than that, they ...
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What agent could do to change your mind?
They are crooks! There is nothing else they could have done. They evicted us and kept our money!Attached Filesnbsp;
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Aug 27, 2013
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Belvoir Lettings, Melton Mowbray are passionate about customer service and are committed to solving genuine complaints. Please follow our standard complaints procedure and your comments/concerns will be dealt with in a professional manner. Please write to Mrs Charlotte Baker, Franchise Owner at 27 Burton Street, Melton Mowbray and we will endeavour to respond within 7 working days.
All deposits received by Belvoir Lettings Melton Mowbray are registered with The Dispute Service in accordance wi ...
May 13,2013
May 13,2013
8
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As a landlord I have found them to be very RUDE and impose unfair charges on both tenants and landlords. I am aware that my tenant put in a complaint to them about theit failure to respond to repairs that needed doing. Repairs I am ...
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May 22, 2013
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Belvoir Lettings, Melton Mowbray are passionate about customer service and are committed to solving genuine complaints. Please follow our standard complaints procedure and your comments/concerns will be dealt with in a professional manner. Please write to Mrs Charlotte Baker, Franchise Owner at 27 Burton Street, Melton Mowbray and we will endeavour to respond within 7 working days. Please note Belvoir Melton Mowbray are members of Ombudsman Services and are also a licensed agent under the Nation ...
Apr 23,2013
Apr 23,2013
0
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I found the staff to be very professional and helpful. They let my property within two days and i have very good tenants thanks to Belvoir. Every aspect was dealt with very efficiently and promptly...
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Apr 23,2013
Apr 23,2013
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Danny was very helpful with getting maintenance done on the property. providing very quick and Excellent customer service, highly recommended...
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Apr 10,2013
Apr 10,2013
2
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Agents good and reliable, always easy to contact, and hassle free service, new tenants found quickly and deposits and services dealt with reliably...
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Apr 06,2013
Apr 06,2013
7
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SCANDULOUS EXPERIENCES WITH BELVOIR MELTON 27 BURTON ROAD
GO JONOB !!! - ditto , ditto, ditto, GO JONOB!!
To tell you the truth, yeh , they should close em down. Council just don't enforce its own regulations with respect to dodgy housing and rogue agents like these.
I paid ...
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Apr 09, 2013
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Belvoir Lettings, Melton Mowbray are passionate about customer service and are committed to solving genuine complaints. Please follow our standard complaints procedure and your comments/concerns will be dealt with in a professional manner. Please write to Mrs Charlotte Baker, Franchise Owner at 27 Burton Street, Melton Mowbray and we will endeavour to respond within 7 working days. Please note Belvoir Melton Mowbray are members of Ombudsman Services and are also a licensed agent under the Nation ...
Apr 02,2013
Apr 02,2013
1
people found
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I have been a tenant since July 2010, and have never had cause to complain about the service provided. I have always been treated very well, and Belvoir are very responsive if there is anything that needs attention. (Replacement lights, door locks etc.)
As I have ...
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Mar 29,2013
Mar 29,2013
1
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Belvoir lettings in Melton Mowbray have provided excellent customer service. Whenever there has been an issue that has required a specialist, they have dealt with it promptly and efficiently. They certainly are the best letting agent we have encountered...
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Mar 28,2013
Mar 28,2013
2
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It was my first time in renting, and i have to say the whole experence from start to finish has been a pleasurable one and all thanks to the whole Belvoir Lettings Team at Melton Mowbray, Danny Barradale has been fantastic if ive had any ...
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Mar 27,2013
Mar 27,2013
2
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every time when we are have problem with something in house my agent help me at quick time,it is very friendly and cooperative for my famiy....
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Mar 27,2013
Mar 27,2013
2
people found
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They handle the usual property inspections and gas safety checks in an efficient manner. However, the main reason I rate them highly is that they provide a fast and efficient response to any problems that arise with the property. High winds took some slates off ...
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Mar 26,2013
Mar 26,2013
4
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I have been a tenant for almost five years now and have had contact with several staff of Belvoir Lettings, Melton Mowbray. I have found all of them to be courteous, friendly and helpful without exception.
In the last two years or so, I have ...
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Mar 26,2013
Mar 26,2013
3
people found
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We found all the Belvoir staff very professional in the way they dealt both with us and our prospective tenants. They communicated with us on a regular basis, which is a major failing with a lot of organisations. They were very flexible with the clients ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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They are DEFINITELY writing their own reviews here and elsewhere!!
They are disgusting crooks, simple as!!
Dreadful service all round, which is surprising because they come across as being very professional at first, but it seems that's how they draw you in. Once they've got your money they don't give a hoot and will try to invent 'problems' so they can keep your deposit.
Anyone can also check how the police closed two of their branches, in Hull and York, due to CRIMINAL activity!
They're a franchise so that doesn't mean they're all the same but the fundamental problem they have is a basic lack of ethics at the root and branch level!