0% sales valuation accuracy
67% sales fee satisfaction
Mar 21,2013
Mar 21,2013
1
people found
this helpful
this helpful
I stopped using Wards on December 19th giving them the correct notice. They had advertised my property at 70,000 when I specifically said not to go below 75,000, apologising profusely. They lied about their contact with buyers etc. were slow to contact me, introduced clients who were not serious in buying my property and told one prospective buyer that they couldn't show them the property for 5 days, despite having full access to it .
The reason I am typing this review is that I have just seen my property (now with two new agents) being advertised once more with Wards ( who are NOT agents to my property) for 70,000 on a well known used web site. I have agreed a sale at my asking price and am worried the new buyers will see this fraudulent ad and try to lower my price. They are advertising themselves as my agents 3 months after the contract finished!!! This is either extremely forgetful or downright incompetent. Sellers beware!! I am in the process of reporting this office to the appropriate governing body.
The reason I am typing this review is that I have just seen my property (now with two new agents) being advertised once more with Wards ( who are NOT agents to my property) for 70,000 on a well known used web site. I have agreed a sale at my asking price and am worried the new buyers will see this fraudulent ad and try to lower my price. They are advertising themselves as my agents 3 months after the contract finished!!! This is either extremely forgetful or downright incompetent. Sellers beware!! I am in the process of reporting this office to the appropriate governing body.
What agent could do to change your mind?
No due to possible legal action. They should have done as instructed!Attached Filesnbsp;
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Apr 04, 2013
I cannot locate a complaint made to us regarding this matter. Customer service is very important to me so I would ask you to contact me at [email protected] Thank you. Jason Bunning, Group Partner
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Latest Reviews
27th Jan 2017
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11th Nov 2014
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25th Nov 2013
reviewed by 'McDowall'
14th Oct 2013
reviewed by 'Gina'
2nd Oct 2013
reviewed by 'Tom'
Opening Hours
Address
Wards
143 Northdown Road
Cliftonville,Margate
Kent
CT9 2QY
S 01843 227447 | L 01843 636038
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 67% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 3 | 2 | 1 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jan 27,2017
Jan 27,2017
4
people found
this helpful
this helpful
A bad experience.
I was amazed that 'red tape' forced the branch into asking me to pay an extra £61 for photos and an EPC which it agreed it would repay on completion!
And I was very dissatisfied with communication in general and a failure to ...
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Comment on agent fees
I felt it was a lot of money for the service I received.
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Yes
Sep 28,2015
Sep 28,2015
0
people found
this helpful
this helpful
Adam, the agent from Ward & Partners in Northdown Road, Cliftonville, went out of his way to be as helpful as possible, and to fit in with my timescale. Even after deciding to purchase, he agreed to attend the property with me so that I could ...
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Nov 11,2014
Nov 11,2014
2
people found
this helpful
this helpful
They are so arrogant, their charges are so high. I decided to used them and then I get a call from Paul the manager of the Cliftonville branch telling me that he has a potential buyer for my property and he asked me to sign ...
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What agent could do to change your mind?
They could be be more professional and reply to emails or phone calls.Attached Filesnbsp;
Comment on agent fees
‚£4000.00 plus VAT. The people working for Ward are extremely arrogant and has no idea about customer relationship.
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Nov 25,2013
Nov 25,2013
4
people found
this helpful
this helpful
The property was advertised with an offer, I contacted this estate agent to make a better offer, they asked me to send details of proof of funds, this was sent over to them via e-mail, after this time I never heard anything and Joseph would ...
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What agent could do to change your mind?
Kept in contact with me, returned calls, be truthfull and do not waste my timeAttached Filesnbsp;
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Yes
Oct 14,2013
Oct 14,2013
0
people found
this helpful
this helpful
From start to finish Paul and his team made the difference. It started with me being disillusioned at low prices quoted by other estate agents. But Paul gave us the value we were hoping to get but more importantly showed us how. Paul and his ...
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Yes
Oct 02,2013
Oct 02,2013
0
people found
this helpful
this helpful
Although it took a bit longer than hoped to find a buyer, I am overall happy with the service. I did have some concerns as to why the deal took so long to exchange, but Demi Crick was very good at finding out as much ...
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Mar 21,2013
Mar 21,2013
1
people found
this helpful
this helpful
I stopped using Wards on December 19th giving them the correct notice. They had advertised my property at 70,000 when I specifically said not to go below 75,000, apologising profusely. They lied about their contact with buyers etc. were slow to contact me, introduced clients who were ...
read full review
read full review
What agent could do to change your mind?
No due to possible legal action. They should have done as instructed!Attached Filesnbsp;
Was this helpful?
Yes
Yes
Apr 04, 2013
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(1)
I cannot locate a complaint made to us regarding this matter. Customer service is very important to me so I would ask you to contact me at [email protected] Thank you. Jason Bunning, Group Partner ...
Aug 26,2012
Aug 26,2012
0
people found
this helpful
this helpful
i recd great service from start to finish. the purchaser was a very difficult person but paul was very understanding and helped the purchase go through....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
