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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.7/5, 147 Reviews
92% Recommended
100% sales valuation accuracy
96% letting valuation accuracy
100% sales fee satisfaction
96% letting fee satisfaction
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Sandra
By : 'Julie'
Services : Letting(As a Owner)
Rent PCM : £1560
Would you recommend ? : Yes
Postcode : SW4
I have received excellent service from all staff always. Recently Sandra arranged my renewal and she was efficient, professional and quick to respond; also very friendly. Great customer service.
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we would ask that you tell us about it, so wherever possible we can remedy the situation.
If you have a complaint, please put it in writing, including as much detail as possible, addressed to either the Sales or Lettings Manager. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
• We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the relevant Manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter, unless an extension is required, which you will be notified of.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff or Director.
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you may then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence in support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 10/3/2019, 3:16:13 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £390,500 | £1,075,000 |
| Lettings | 96% | 96% | £500 | £3,950 |
Keating Estates Ltd
Unit 1, The Viaduct, 360 Coldharbour Lane, London, Greater London
SW9 8PL
020 8299 8111
No Branch Video found...
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Sandra
By : 'Stuart'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SE24
Always very efficient and great to deal with. Highly... Read Full Review
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Sandra
David
By : 'StR'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW2
Sandra is very efficient and responsive. A great member of the Keatings... Read Full Review
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Sandra
By : 'Anne'
Services : Letting( As a Owner )
Rent PCM : £2700
Would you recommend ? : No
Postcode : SW9
Sandra was extremely helpful and efficient. I could not fault her. I am very happy with... Read Full Review
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Sam
Lewis
By : 'Lizzy'
Services : Sales( As a Buyer )
Sold price : £610000
Would you recommend ? : Yes
Postcode : SW9
I made enquiries with three different agents at the the start of my property search; Keatings immediately stood out from the rest and I quickly dropped the other two. Sam made the process easy, efficient and enjoyable, and understood what I was looking for. It was also clear that Keatings had the... Read Full Review
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Sandra
By : 'Amanda'
Services : Letting( As a Owner )
Rent PCM : £3950
Would you recommend ? : Yes
Postcode : SW2
Sandra has been very efficient in renewing the tenancy on my... Read Full Review
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Sandra
By : 'EG'
Services : Letting( As a Owner )
Rent PCM : £1825
Would you recommend ? : Yes
Postcode : SW2
Sandra was great when it came to renewing tenants on our lease. She was in touch with us throughout and always on hand to answer any queries, couldn't recommend her more... Read Full Review
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Sandra
By : 'Julie'
Services : Letting( As a Owner )
Rent PCM : £1560
Would you recommend ? : Yes
Postcode : SW4
I have received excellent service from all staff always. Recently Sandra arranged my renewal and she was efficient, professional and quick to respond; also very friendly. Great customer... Read Full Review
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Katerina
By : 'Sammy'
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : SW2
Katerina was so quick to respond when we had a maintenance issue and got it sorted within a few hours. We were so grateful for the fast communication. Thank you... Read Full Review
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Sandra
By : 'Dave'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW4
Sandra helped me re-new the lease on my property in Clapham. Sandra was a pleasure to work with: very professional, helpful and responsive... Read Full Review
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Sandra
By : 'Scott'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW2
Sandra is always extremely polite and professional and responds to emails fast and efficiently. Sandra always supplies very useful advice and detailed information on any queries that I've had. Would highly recommend, thank... Read Full Review
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Sam
Lewis
By : 'Anthony'
Services : Sales( As a Vendor )
Sold price : £510375
Would you recommend ? : Yes
Postcode : SW2
I wanted to thank the Brixton Keatings team especially Sam, Lewis, Luisa and the rest of the team for your work in getting an offer on my flat. I have found Keatings to be professional from the start, in particular I appreciated the regular update calls and the sound advice on how to take my flat... Read Full Review
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By : 'Michael'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW2
Excellent communication throughout the process. We felt valued by keatings and that they had our best interests at the forefront of our discussions. Would... Read Full Review
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By : 'Alexander'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW4
We found Katerina to be very helpful and professional throughout the process. She answered any questions we had regarding our move in a timely... Read Full Review
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By : 'Min'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW2
Sade was deeply unprofessional in my call during the move-out, and just frankly rude to the point where I am astounded that she is a full-time professional. There was a miscommunication with the cleaning services that was arranged that I tried to clarify with Sade to understand where the confusion... Read Full Review
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Katerina
By : 'Adam'
Services : Letting( As a Tenant )
Rent PCM : £2504
Would you recommend ? : Yes
Postcode : SE5
Katerina has been amazing, replies instantly and has been so accommodating. Even when we had concerns with the contract she explained the details and put our minds at ease. We have had all our queries answered and the stresses that come with moving has been minimised completely. Thank you for your... Read Full Review
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By : 'Cold'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE21
The worst Lettings agent I've ever experienced. Truly terrible from beginning of let to end, with serious malfeasance and inconsistency. They seem to be confused about how they've operated the property and don't seem to communicate with each other, so you end up having to chase... Read Full Review
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Katerina
By : 'Lucy'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW4
Katerina has been lovely! Always replies very quickly to emails and is so helpful and efficient! Thank you for all your help Katerina! She has made the moving in process into mine and my partners first London flat so much... Read Full Review
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Katerina
By : 'Rowen'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW2
Katerina and Allan were incredibly helpful in our hunt for a rental. From start to finish, we received clear communication and excellent attention from the Keating team. I'm particular, Katerina was always on hand to answer our questions and process our requests in the final stages of our... Read Full Review
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Katerina
By : 'Jovan'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW2
Katerina was a pleasure to deal with and was quick with responding to any queries we had. Would happily go through Keating again... Read Full Review
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By : 'Sammy'
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : SW2
As first time renters, we had lots of questions about the process that Sandy was always so quick to answer. Sandy really went above and beyond to make our experience as smooth as possible, she is an amazing asset to the team - thank you for everything... Read Full Review
