86% lettings valuation accuracy
86% lettings fee satisfaction
Mar 21,2013
Mar 21,2013
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Positive:
+ No nonsense
+ Helpful before moving
+ Easy to contact and very fast to reply
Negative:
- On the pushy side
- Less helpful with ensuring that the agreements made with the landlord through the agent were carried out after moving
+ No nonsense
+ Helpful before moving
+ Easy to contact and very fast to reply
Negative:
- On the pushy side
- Less helpful with ensuring that the agreements made with the landlord through the agent were carried out after moving
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Latest Reviews
17th Apr 2024
reviewed by 'AB'
23rd Jul 2015
reviewed by 'Thandie'
1st Apr 2015
reviewed by 'Lisa'
Opening Hours
Address
Houseman Properties
Concorde House,Grenville Place
Mill Hill
Greater London
NW7 3SA
0203 544 1561
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 86% | 86% | £635 | £2,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 46 | 1 | 63 | 0 | 3 | 0 | 2 | 0 | 6 | 0 |
Areas covered
- NW11
- North London
- NW12
- Hertfordshire
- NW3
- NW4
- NW5
- NW6
- NW7
- WD7
- WD6
- HA8
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Apr 17,2024
Apr 17,2024
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I would avoid. There are better agents nearby like Aaron Shohet and Becker & Co...
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Apr 17, 2024
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I'm sorry, but we don't know who you are. We haven't lost a landlord for over 10 years.
You're obviously promoting other agents. This is a fake review.. ...
Jul 23,2015
Jul 23,2015
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I have been using Houseman properties for a few years now and have began relying on them entirely for the smooth running of my property. It really gives me the piece of mind to know that Raphael and his colleague Emma are very thorough when ...
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Apr 01,2015
Apr 01,2015
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We have just moved in to a lovely property and Raphael's assistance and guidance has been invaluable. From our initial enquiry through to collecting keys, Raphael ensured that all of our questions, queries and requests were handled promptly and efficiently. Viewings (many repeat!) were easily ...
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Apr 01, 2015
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Thank you for the review. You have been a pleasure to work with.
We wish you happiness in your new home. ...
Mar 13,2015
Mar 13,2015
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Thoroughly exceptional service
Good communication through a tricky rental due to a joint tenant pulling out last minute
Raphael spent many hour and many calls and emails doing his up most to help with the transition to replacement tenant
Can not recommend Raphael and Houseman ...
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Feb 09,2015
Feb 09,2015
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Raphael and his colleague Emma at Houseman properties were simply superb. They were recommended to through my family, who they had acted for previously, but they earned this endorsement in their work for me.
My tenant gave notice on 23rd December but, unperturbed, Raphael sprung ...
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Comment on agent fees
Raphael and Emma are good value. From recent experience there are high-street / chain letting agents who charge more, but do (a lot) less. They are clear and transparent about their fees. I have no qualms in paying them their commission - they earned it!
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Feb 09, 2015
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Thank you Scott for the testimonial. You have been a pleasure to deal with. ...
Feb 02,2015
Feb 02,2015
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Dealing with Houseman agents has been simple and straightforward. Raphael is approachable, helpful and reassuring - it seems he is always on call! Replies to messages and emails came promptly even over the Christmas period, which was a refreshing change. Fees for the agency seem ...
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Comment on agent fees
In our experience of renting, Houseman's fees are relatively high.
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Feb 02, 2015
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Thank you for your testimonial.
I think it is worth pointing out that in fact there are no additional charges once you vacate the property as the checkout report is paid for by the landlord.
Most agencies hide this charge. Our agency fees have always been very competitive.
On behalf myself and Emma we wish you happiness in your new home. ...
Dec 05,2014
Dec 05,2014
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Raphael and I didn't even meet face to face, but it wasn't necessary as every correspondence, via text, email or phone conversation, was swift and to the point. Raphael responded to every question immediately and concisely. There was none of the "bullying" tactics I've experienced ...
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Nov 11,2014
Nov 11,2014
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As a family we hadn't moved house for 18 years and it was a daunting time as we had sold the house and couldn't find anywhere suitable to buy, We decided to rent in the meantime and this in turn proved more difficult than we had ...
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Nov 04,2014
Nov 04,2014
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We found the property well mantained. Raphael was always present and available for any our requests/need of informations. Good job....
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Nov 04,2014
Nov 04,2014
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The agent was not extremely keen in asking the landlord about a possible rent negotiation. However, all the process went really smooth and fast and we did not have to take care of any annoying details....
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Nov 04, 2014
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Thank you for your comments. Multiple offers were received on this property at full price, therefore the landlord was not prepared to negotiate the rent. You were the first applicant to place a deposit. ...
Sep 23,2014
Sep 23,2014
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Raphael was there day and to be honest rather late into the night able to solve our problems, he was able to get us rushed into a property when it became rather urgent for us. We were rather clueless and he was able to help ...
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Sep 23, 2014
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It was a pleasure to meet you and I wish you success with your studies. ...
Sep 18,2014
Sep 18,2014
1
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Raphael Phillips at Houseman Properties gives excellent service. As first time landlords we have found him to be particularly helpful in finding the right tenants for us and he is always available, even out of office hours to offer advice and keep us informed....
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Comment on agent fees
Reasonable for the amount of work done.
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Sep 18,2014
Sep 18,2014
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Raphael was so helpful and efficient from my very first enquiry about the property. It was very reassuring to know my move was being dealt with in a highly professional and friendly way, no matter how many questions I asked! Thank you Raphael :-)...
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Aug 31,2014
Aug 31,2014
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Raphael was efficient and and very organised with our move, the contract detail was seem less and efficient and complimented an all round general great service....
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Sep 12, 2014
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My pleasure. ...
Aug 28,2014
Aug 28,2014
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Found superb tenants and so delighted the neighbours as well. Not only organised the legal process and paperwork seamlessly but went the extra mile in providing photos of problems needing attention and arranging for necessary work to be done promptly. Responded to questions and requests ...
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Comment on agent fees
Standard 10% but we felt he went the extra mile. The personal service was very much appreciated.
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Aug 26,2014
Aug 26,2014
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I needed to lease a suitable family property from overseas without personally being able to see the place. Raphael was happy to meet on a Sunday evening with some friends of mine to give a tour of the property and assured me that the property ...
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Aug 18,2014
Aug 18,2014
1
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My agent was very efficient and feedback on any queries were promptly dealt with. I will glady recommend the company to anyone...
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Aug 17,2014
Aug 17,2014
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Having had a couple of bad experiences with your typical high street agent, we were considering going it alone and not using an estate agent. However, we were recommended to Raphael at Houseman Properties having been told he was 'different'. Well, it was a great ...
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Dec 04, 2014
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We are delighted to have you as clients. ...
Aug 11,2014
Aug 11,2014
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Raphael has been helpful and pleasant to work with at all times. He listens well and pays attention to our requirements. He is efficient and always available to answer questions or deal with any difficulties or issues. He works in a professional manner and ensures ...
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Aug 13, 2014
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It's always a pleasure. ...
Aug 01,2014
Aug 01,2014
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Raphael was extremely efficient and professional - an absolute pleasure to work with. He organised an immediate viewing of the property for us, and as soon as we expressed our desire to rent it, helped us secure this as quickly as possible, and responded to ...
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Jul 22,2014
Jul 22,2014
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Mr Phillips was a very patient man. He explained the clauses of the contract very clearly to us and was very proactive throughout the whole process. We are very happy with his service and positive attitude towards his clients, definitely a great agent to approach ...
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Aug 13, 2014
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We wish you happiness in your new home.
Thank you for the review. ...
Jun 08,2014
Jun 08,2014
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Was incredibly helpful in us securing our desired and really helped to make sure the flat was ready for us to move in asap. Even when everything didn't work out as planned with the move in day, Raphael was very understanding and made sure our ...
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Aug 13, 2014
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Thank you Adam you have a lovely family.
Enjoy the flat. ...
Jun 05,2014
Jun 05,2014
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We found the property on Rightmove and arranged a viewing, the house is exactly what me and my wife are looking for. Viewed the property and liked instantly and all the referencing process and filling up the forms done online, so less hassle to do ...
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Aug 13, 2014
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It was a pleasure to meet you.
We wish you happiness in your new home. ...
May 28,2014
May 28,2014
1
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I was desperately in need of a flat with just days left to find somewhere. Raphael made the whole process extremely easy and clear. He was just an email or phone call away during every step of the process and as this was my first ...
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Jun 04, 2014
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Thanks Joe. It was a pleasure to help you. ...
Apr 14,2014
Apr 14,2014
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Well we dealt with Raphael in order to find a property to rent and it was a good choice that we got a good property, l would said it is a good agent to dealt with....
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Apr 15, 2014
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It was a pleasure to deal with you we wish you happiness in your new home. ...
Mar 14,2014
Mar 14,2014
1
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Excellent experience liaising our new let in Golders Green. Raphael was extremely efficient, clear and worked hard to ensure a speedy turnaround of referencing and documentation so that we could go from placing an offer to moving in in the space of 1week! Thank you....
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Apr 09, 2014
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Thank you for your testimonial - I wish you happiness in your new flat. ...
Mar 11,2014
Mar 11,2014
1
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Absolutely wonderful and extremely professional from start to finish. Called me immediately that I answered an advert. Saw that property the next day. It was unsuitable. He recommended another one that he showed me the same afternoon which was perfect. Did all the checks immediately ...
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Mar 09,2014
Mar 09,2014
1
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Raphael was extremely helpful from the initial viewing stages, facilitating multiple bookings for different parties and ensuring that we had the best possible opportunity of acquiring the property.
He was then exceptionally organized and resourceful when it came to the submission of offer procedure, giving ...
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Mar 07,2014
Mar 07,2014
1
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Raphael was excellent throughout the whole process. Very attentive and responded to every request quickly and efficiently. Cannot recommend highly enough!...
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Mar 14, 2014
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Many Thanks - was a pleasure to work with you.
Enjoy your new home. ...
Feb 21,2014
Feb 21,2014
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Raphael was consistently professional and assisted in any way he could to let our property. Communication was fluid. He showed enthusiasm in trying to help us in any way he could. I would definitely recommend his company. Everything was discussed in detail so that all ...
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Feb 22, 2014
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Thank you Gill, it's always a pleasure. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 11:02 AM 18/01/2018 by Raphael Phillips
Best Letting Agent in NW7 
Anything that was agreed was put in writing at the outset.