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The UK's Largest Customer Review Website for the Property Industry
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4.9/5, 205 Reviews
99% Recommended
98% sales valuation accuracy
92% letting valuation accuracy
98% sales fee satisfaction
98% letting fee satisfaction
Bradley
Zoe
By : 'E'
Services : Sales(As a Vendor)
Would you recommend ? : Yes
Postcode : SL3
This is the second time we have used this Estate Agents. Cannot overstate the value of a good, traditional local Estate Agent. On the ball, efficient and positive throughout the process. Would strongly recommend !
Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
---|---|---|---|---|
Sales | 98% | 98% | £27,600 | £1,100,000 |
Lettings | 92% | 98% | £625 | £2,900 |
Horler Associates
1 Temple Cottage, The Green, Datchet, Berkshire
SL3 9BJ
01753 546667
Horler Lettings – Complaints Procedure.
Information for Customers
Horler Lettings are a member of The Property Ombudsman Service (TPOS) and we aim to provide the highest standards of service to all our clients. Should you wish to make a formal written complaint, please follow the stages below.
Stage One - Branch Lettings Manager
All complaints should, in the first instance, be directed to the Lettings Manager of the branch you have been dealing with. Complaints made in writing will be acknowledged within seven working days. They will endeavour to resolve your complaint immediately, and no later than ten working days of the first notification. We do recommend that where possible you outline your complaint in writing, especially if it appears a complex issue.
Stage Two - Senior Lettings Manager
Should your complaint remain unresolved, then you can refer it on to the Senior Lettings Manager responsible for the office in question. We request that you send a written summary of your complaint to the Senior Lettings Manager within one month of receiving the Branch Manager\'s response. The Branch Manager will provide you with the Senior Lettings Manager’s name and address (of their office). The Senior Lettings Manager will acknowledge your complaint within seven working days of receipt of your letter and provide you with a written response within 15 working days.
Stage Three - The Property Ombudsman
After you have received a response from the Senior Lettings Manager and if you are not satisfied with their proposed resolution, you may approach The Property Ombudsman Service. Details of how to do this are contained within the Senior Lettings Manager’s final view point letter, The Property Ombudsman consumer guide or online at www.tpos.co.uk
Please note that you must do so within six months of the date of the final letter. The Property Ombudsman will not consider your complaint until our internal complaints procedure is exhausted.
Last updated at 12/17/2021, 9:46:06 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Zoe
Bradley
By : 'Dan'
Services : Sales( As a Vendor )
Sold price : £220000
Would you recommend ? : Yes
Postcode : SL3
Bradley and Zoe were first class all the way through the process. From initial valuation and listing of the property all through to competition, always helpful and available. Professional and friendly service from start to... Read Full Review
Bradley
Zoe
By : 'Regine'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SL1
They are a lovely team to work with. Professional, reliable and... Read Full Review
Bradley
Zoe
By : 'Fjodor'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SL3
Easy to deal with, always answered any E-mails quickly and they were very... Read Full Review
Zoe
Bradley
By : 'Vic-Rosie'
Services : Sales( As a Vendor )
Sold price : £220000
Would you recommend ? : Yes
Postcode : SL3
We used Horler in Datchet to sell out property. We were so pleased with the service we received. We had spoken to other estate agents in the area, but from the moment we met Bradley we felt it was the right choice. It’s a family business and you can very much feel that. Bradley and Zoe... Read Full Review
Zoe
Bradley
By : 'Tony'
Services : Sales( As a Vendor )
Sold price : £397000
Would you recommend ? : Yes
Postcode : SL3
Wow! Bradley, Zoe and the team of Horler are just the best. Highly recommended for their professionalism and friendly approach in every aspect. From start to finish they are there for you, answering any and every question you have. The organisational skills, accuracy, urgent approach and attention ... Read Full Review
Zoe
Bradley
By : 'Anum'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SL3
Thanks to Bradley and Zoe we found our lovely home, and we couldn't be happier. We highly recommend Horlers to anyone looking for a dedicated, knowledgeable and supportive estate agent. They are truly the best in the business! Thank you for all your hard work and for helping us find the... Read Full Review
Zoe
Bradley
By : 'Sarah'
Services : Sales( As a Vendor )
Sold price : £375000
Would you recommend ? : Yes
Postcode : SL3
Would recommend 100% Horlers estate agents. Zoe And Bradley were very professional and the most efficient estate agents we have ever dealt with. I would have no hesitation in recommending them to family, friends and... Read Full Review
Bradley
Zoe
By : '-'
Services : Sales( As a Vendor )
Sold price : £400000
Would you recommend ? : Yes
Postcode : SL3
It has been a pleasure working with Horlers. It is a lovely family run business that is highly attentive and has really done everything they could to help us with our sale. Extremely trustworthy and excellent service. We would not hesitate to use their services again and can guarantee there is no... Read Full Review
Zoe
Bradley
By : 'Dilshani'
Services : Sales( As a Buyer )
Sold price : £400000
Would you recommend ? : Yes
Postcode : SL3
Great service from first viewing to completion provided by Horler - Datchet, we were kept up to date throughout the process and it was never a problem for Bradley to arrange further viewings, etc. As first time buyers, we were impressed by the professionalism, assistance and honestly that was... Read Full Review
Bradley
Zoe
By : 'andrew'
Services : Sales( As a Vendor )
Sold price : £668300
Would you recommend ? : Yes
Postcode : SL3
Bradley and Zoe were very honest, supportive and informative. Guiding us through every stage of the sale. They always called back in a timely manner to answer any questions that arose. We would without hesitation recommend... Read Full Review
Bradley
Zoe
By : 'J.'
Services : Sales( As a Vendor )
Sold price : £310000
Would you recommend ? : Yes
Postcode : SL1
Bradley and his team were so professional from start to finish. They made the whole process very easy and straight forward and found us a buyer very quickly after our flat had been on the market for months with another agent. They gave very sound advice with regard to pricing our property and... Read Full Review
Bradley
Zoe
By : 'Raj'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SL3
Excellence and professionalism was carried throughout the sale of the property. Bradley and Zoe were available to answer all my questions in a prompt manner. Bradley showed the greatest respect in knowing that we were selling a family home that meant so much to us. Our home was in safe hands I ... Read Full Review
Bradley
Zoe
By : 'Relieved'
Services : Land & New Homes
Would you recommend ? : Yes
Postcode : SL3
Bradley was really professional and proactive in all my dealings with him, which was much needed during a particularly challenging move! He really gave the final push to make sure the sale and purchase of property went through. Nice friendly team in the office... Read Full Review
Zoe
Bradley
By : 'John'
Services : Sales( As a Vendor )
Sold price : £750000
Would you recommend ? : Yes
Postcode : SL3
Both Bradley and Zoe have been excellent and very good at communicating through out the sale of the house. They would solve any issues/request very quickly and would highly recommend... Read Full Review
Bradley
Bradley
By : 'Edward'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SL1
Found Bradley to be very honest and open in regards to the property, if I had a question he would come back to me with a response in a timely manor. Would... Read Full Review
Bradley
Zoe
By : 'Carl'
Services : Sales( As a Vendor )
Sold price : £205000
Would you recommend ? : Yes
Postcode : SL1
Have used for both buying and selling. Communicatiive and efficient team to deal... Read Full Review
Bradley
Zoe
By : 'Chris'
Services : Sales( As a Vendor )
Sold price : £262000
Would you recommend ? : Yes
Postcode : SL3
I wasn’t initially sure who to go with to sell my flat however after reading some reviews online and knowing that they were based in my village and had a good local knowledge and network I asked them round to give me a valuation and explain the process. I bonded with Bradley straight... Read Full Review
Zoe
Bradley
By : 'Aravind'
Services : Sales( As a Buyer )
Sold price : £750000
Would you recommend ? : Yes
Postcode : SL3
Bunch of amazing people in the Horler, Datchet team. You can expect prompt, professional service from them. I dealt with Bradley and Zoe both were amazing. We're extremely satisfied and highly... Read Full Review
Bradley
Zoe
By : 'Mr'
Services : Sales( As a Vendor )
Sold price : £365
Would you recommend ? : Yes
Postcode : SL3
We used horler estates for the sale of my inlaws property and found them most... Read Full Review
Bradley
Zoe
By : 'Sana'
Services : Sales( As a Buyer )
Sold price : £365000
Would you recommend ? : Yes
Postcode : SL3
Excellent service. Bradley was supportive, helpful and reassuring throughout the process. Would highly... Read Full Review