99% sales valuation accuracy
99% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Apr 06,2023
Apr 06,2023
0
people found
this helpful
this helpful
I’ve known Ken, Caroline, Jack and Kelly since 2006 when I first bought an investment flat in Norbury via James Alexander’s. Their professional, objective, unhurried, helpful and friendly advice and their impeccable management of the property throughout the years has been invaluable.
Obviously, in that length of time problems of various sorts arise, but they’ve all been handled quickly and efficiently. They get repairs done rapidly by competent tradesmen (and at a fair price)to keep tenants happy.
I really can’t praise the office enough. I don’t think you’ll get better service in London – you certainly won’t from the big chains.
Ken Hume and co. are a rarity.
When you come to sell you won’t get unrealistic valuations from a 12-year-old in a call centre miles away designed to reel you in – just an honest appraisal based of the current market in Norbury and the surrounding areas they know so well.
We have just completed on the sale of the flat. It was a difficult process legally and took a long time to get through – all for reasons that had nothing to do with Alexander’s. They kept us informed throughout and, possibly more importantly, kept the purchasers on side when exasperation could have set in.
I’m deeply grateful to Ken and his team. Go and have a chat with them – even if you’re just starting to think about buying or renting in the area. You won’t be sorry.
Obviously, in that length of time problems of various sorts arise, but they’ve all been handled quickly and efficiently. They get repairs done rapidly by competent tradesmen (and at a fair price)to keep tenants happy.
I really can’t praise the office enough. I don’t think you’ll get better service in London – you certainly won’t from the big chains.
Ken Hume and co. are a rarity.
When you come to sell you won’t get unrealistic valuations from a 12-year-old in a call centre miles away designed to reel you in – just an honest appraisal based of the current market in Norbury and the surrounding areas they know so well.
We have just completed on the sale of the flat. It was a difficult process legally and took a long time to get through – all for reasons that had nothing to do with Alexander’s. They kept us informed throughout and, possibly more importantly, kept the purchasers on side when exasperation could have set in.
I’m deeply grateful to Ken and his team. Go and have a chat with them – even if you’re just starting to think about buying or renting in the area. You won’t be sorry.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
17th Oct 2024
reviewed by 'Yuli'
10th Jan 2024
reviewed by 'Luiza'
4th Jan 2024
reviewed by 'Sean'
7th Dec 2023
reviewed by 'Roshan de Silva'
Opening Hours
Address
James Alexander
1341 London Road
Norbury,London
Greater London
SW16 4BE
020 8679 8601
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 99% | 99% | £180,000 | £1,020,000 |
| Lettings | 100% | 99% | £700 | £1,700 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 22 | 1 | 28 | 1 | 88 | 0 | 57 | 1 | 6 | 0 |
Areas covered
- SW16
- Norbury
- SW2
- Mitcham
- CR7
- Streatham
- CR4
- Thornton Heath
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Images & Videos
Oct 17,2024
Oct 17,2024
0
people found
this helpful
this helpful
Good agents. Good communication and fast reply to issues in the property. Quick and efficient check out as well.
Ken was really helpful at the time to speak with landlord and chase issues for us...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 23,2024
Jan 23,2024
0
people found
this helpful
this helpful
Our experience with James Alexander Estates was exceptional, largely thanks to Caroline. Her professionalism and expertise made the property purchase process remarkably smooth. Caroline's genuine demeanor and competence were second to none.
She is undoubtedly the nicest person to work with. A heartfelt thank you ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 19,2024
Jan 19,2024
0
people found
this helpful
this helpful
Caroline is the best! The whole team try their best. Caroline is genuine and empathetic. The process of this company is transparent with prompt emails and texts, so you know where you are at with your sale through the paper trail. I feel very lucky ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 10,2024
Jan 10,2024
1
people found
this helpful
this helpful
Ken Hume is my go to person. He is a font of knowledge and shares that knowledge freely. I can rely on him to secure the best sale price. I have found his advice to be realistic and trustworthy. He and his staff Jack and ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 04,2024
Jan 04,2024
0
people found
this helpful
this helpful
I could not recommend James Alexander more highly if you are looking to sell a property. We had quite a complex and protracted sale due to some difficult parties within the Chain. When things went awry or got stressful it was a huge comfort to ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 07,2023
Dec 07,2023
0
people found
this helpful
this helpful
Really fantastic - helpful, accommodating and understanding of the specifics of my situation....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 15,2023
Aug 15,2023
0
people found
this helpful
this helpful
Thank you so much, especially to Ewa who helped us sell our home. You have been patient and kind throughout the process, and we really appreciate it! Your expertise and understanding have made this a smooth transition, even in the face of difficulties. We couldn't ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 17,2023
Jul 17,2023
1
people found
this helpful
this helpful
An excellent service provided by the team in Norbury , Ken and the team gave good advice in selling the property and were supportive throughout , Feedback and communication were excellent as the property went to auction , The communications with regards to viewings was clear and the ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 26,2023
Jun 26,2023
0
people found
this helpful
this helpful
I recently purchased a property through James Alexander Estate Agents. Buying or selling a property can be very stressful. During the buying process a few things went wrong that were not the responsibility of my agent, causing a delay in the completion of the purchase. ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 16,2023
Jun 16,2023
0
people found
this helpful
this helpful
The staff could not have been more friendly or efficient. They were a joy to deal with - an he sold the house!...
read full review
read full review
Was this helpful?
Yes
Yes
May 31,2023
May 31,2023
1
people found
this helpful
this helpful
The team really went the extra mile for us while finding our new home in Norbury. Ewa was our first contact and she took over and listened to what we wanted and showed us what was available in the area going over the options and ...
read full review
read full review
Was this helpful?
Yes
Yes
May 04,2023
May 04,2023
0
people found
this helpful
this helpful
We would definitely recommend Ken and Ewa from James Alexander. We have just completed the sale of our house and the team were great in every way with prompt and regular communication, going above and beyond in helping us sort out any problems before the ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 11,2023
Apr 11,2023
1
people found
this helpful
this helpful
I finally completed on the Sale of my property on the 5th April 2023 phew (last day of final CGT tax changes before they reduce yayy!!) . The sale was being managed by Jack Bowles, Ken Hume and the rest of the team @James Alexander. Although it ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 06,2023
Apr 06,2023
0
people found
this helpful
this helpful
I’ve known Ken, Caroline, Jack and Kelly since 2006 when I first bought an investment flat in Norbury via James Alexander’s. Their professional, objective, unhurried, helpful and friendly advice and their impeccable management of the property throughout the years has been invaluable.
Obviously, in ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 22,2023
Mar 22,2023
0
people found
this helpful
this helpful
We had a seamless purchase of our house through James Alexander and would definitely recommend them. They were knowledgeable and communicative. A real pleasure to work with- not like many estate agents out there....
read full review
read full review
Was this helpful?
Yes
Yes
Mar 01,2023
Mar 01,2023
1
people found
this helpful
this helpful
I have been dealing with James Alexander for the past 11 years, both as a landlord and sale of properties. I have always found them to be most helpful in every way. As the longest standing agents in the area, their experience and knowledge is most ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 24,2023
Feb 24,2023
0
people found
this helpful
this helpful
James Alexander, Caroline and team were so helpful and very caring all the way through.
Can't thank them enough.
Great service and excellent customer care....
read full review
read full review
Was this helpful?
Yes
Yes
Dec 22,2022
Dec 22,2022
2
people found
this helpful
this helpful
I would highly recommend using the services of James Alexander they have always acted professionally but most importantly been extremely supportive throughout our difficult sales process, always finding time to engage with us throughout and going over and above to try to speed the process. ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 01,2022
Dec 01,2022
2
people found
this helpful
this helpful
One of the best estate agent if not the best one around. Very supportive and understands customer's needs. They are patient and willing to help and explain every single concerns I had. As it turns out they James Alexander were the same estate agent I ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 28,2022
Nov 28,2022
1
people found
this helpful
this helpful
Bought my house through James Alexander and the service has been outstanding throughout. Brilliant help and communication from Caroline as well as the team. Highly recommended. Best wishes to all....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 28,2022
Nov 28,2022
0
people found
this helpful
this helpful
Caroline and the team went out of their way to be warm, friendly and helpful throughout the process of buying our property.
Communication was great and we received regular updates on how the sale was progressing.
They even gave us tips on how to sell ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 21,2022
Oct 21,2022
0
people found
this helpful
this helpful
We used them when we bought the house almost 5 years ago and were very happy to use them again this time! We worked mostly with Caroline although with some input from Ewa and Ken - they were very good at keeping things moving, representing our ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 04,2022
Aug 04,2022
0
people found
this helpful
this helpful
From their first visit to the house the staff at James Alexander have been a delight to work with. Their initial estimate felt realistic and was backed up by actual sale prices. Photos were excellent and the selling price was cleverly pitched. Within 2 days of ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 03,2022
Aug 03,2022
1
people found
this helpful
this helpful
Kelly such nice lady very helpful as well regarding tenants always available on phone and email with try to contact her
Thanks you’re help...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 27,2022
Jul 27,2022
1
people found
this helpful
this helpful
Thank you Ewa and team for a great first time buyer experience. Ewa kept me up to date throughout the entire process and this was greatly appreciated....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 23,2022
Jun 23,2022
1
people found
this helpful
this helpful
JA were appointed to sell two properties as a result of 2 family bearevements in quick succession. Both houses had been in the family for many years (88 and 61 years respectively) and finding an agent who understood the sensitivities around this and were able to conduct viewings ...
read full review
read full review
Was this helpful?
Yes
Yes
May 18,2022
May 18,2022
1
people found
this helpful
this helpful
Ewa was helpful and a good communication bridge between me and the sellers.
the cooperation at all steps of the process was crucial towards getting my first home!...
read full review
read full review
Was this helpful?
Yes
Yes
May 18,2022
May 18,2022
0
people found
this helpful
this helpful
Ewa was helpful and a good communication bridge between me and the sellers.
the cooperation at all steps of the process was crucial towards getting my first home!...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 29,2022
Apr 29,2022
0
people found
this helpful
this helpful
We approached James Alexander as the executors of a probate property. At our very first meeting at the property, it was obvious that Ken brought a lifetime of experience dealing with the Norbury property market. Ken laid out our options openly in a clear and ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 28,2022
Apr 28,2022
0
people found
this helpful
this helpful
We bought our first family home from James Alexander in 2020 and have been very happy with our house purchase. Amazing service from Ewa especially and a big thank you to her and the team. My sister is now purchasing through them, too, and we highly ...
read full review
read full review
Was this helpful?
Yes
Yes
Caroline
(112)
Ken
(94)
Ewa
(30)
Kelly
(26)
Jack
(17)
Zahra
(6)
James
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 2:41 PM 23/09/2016 by Ken Hume
Best Estate Agent in SW16 
Best Estate Agent in SW16 
Best Estate Agent in SW16 
