Castles Estate Agents (Aldershot & Farnham)
Aldershot, GU11
4.6/5, 45 reviews
96% recommended
100% sales valuation accuracy
100% sales fee satisfaction

Contact Us

“Good service but did not always return calls on the ......”

Share on :
May 11,2010
Minithumbup
By: 'Catherine'
May 11,2010
0 people found
this helpful
Good service but did not always return calls on the numbers as requested or when they said they would.
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Scott
May 14, 2010
Thankyou so much for the feedback you recently posted,we are delighted that you would not only use the services of castles again but would also recommend us,that is what we always aim for and we are very proud of the levels of recommendations and repeat business that we receive!
It is dissapointing to see that you didn't always feel that we returned your calls on the correct numbers or as quickly as you would have liked sometimes,however it is are policy to return calls within 24 hours at the very latest and we do try and get back to clients sooner if possible.
Once again i thankyou for all your comments as customer feedback is something we place a high value on ,as we constantly look to improve our service levels and your comments have been taken on board and used in a positive way during a recent team training session.
I trust all is well with you and wish you all the very best for the future.

Regards

Scott- Director Catles Aldershot

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.

Latest Reviews

View all Reviews 45
15th Dec 2020
reviewed by 'Katie'
“This is the 2nd time we have used Castles and yet again the service was excellent, we cannot recommend them ......”
26th Jun 2014
reviewed by 'Tanzy'
“Duncan and Marina sold my house in a week! They made the transaction as hassle free as possible. I was ......”
22nd Oct 2013
reviewed by 'V'
“We can't recommend Marvellous Marina and her fantastic team at Castles enough.Although the property didn't sell it certainly wasn't ......”
9th Jul 2012
reviewed by 'W'
“Neil was originally with Betteridge, but transferred to Castles as Betteridge ceased trading. He was helpful and came to the ......”
15th May 2012
reviewed by 'Phil39'
“Excellent staff, very helpful and they also gave the most accurate valuation of our property. We liked the fact that ......”
3rd May 2012
reviewed by 'M'
“We instructed castles having already seen a property we liked but didn't have much hope in selling in time to ......”
Opening Hours
  • Monday: 09:00 - 19:00
  • Tuesday: 09:00 - 19:00
  • Wednesday: 09:00 - 19:00
  • Thursday: 09:00 - 19:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: 11:00 - 13:00
Address

Castles Estate Agents (Aldershot & Farnham)
175 Victoria Road
Aldershot
Hampshire
GU11 1JU
01252 333003

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £247,000 £367,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 0 0 25 1 16 0 0 1
Areas covered
  • GU11
  • GU12
  • GU14
  • GU15
  • GU51
  • GU52
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
NAEA TPOS TDS Move With Us
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

No Properties

Aldershot, GU11
Farnham, GU9

“This is the 2nd time we have used Castles and......”

Share on :
Dec 15,2020
Minithumbup
claim your profile
Duncan
By: 'Katie'
Dec 15,2020
0 people found
this helpful
This is the 2nd time we have used Castles and yet again the service was excellent, we cannot recommend them highly enough. We were supported all the way through the process, right to completion. A particular thank you to Ellie who worked extremely hard for ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Duncan and Marina sold my house in a week! They ......”

Share on :
Jun 26,2014
Minithumbup
claim your profile
Duncan
By: 'Tanzy'
Jun 26,2014
0 people found
this helpful
Duncan and Marina sold my house in a week! They made the transaction as hassle free as possible. I was kept completely in the loop and nothing was to much trouble, Duncan even went out of his way to pick up some missing paperwork for ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We can't recommend Marvellous Marina and her fantastic team at ......”

Share on :
Oct 22,2013
Minithumbup
claim your profile
Marina
By: 'V'
Oct 22,2013
0 people found
this helpful
We can't recommend Marvellous Marina and her fantastic team at Castles enough. Although the property didn't sell it certainly wasn't due to lack of enthusiasm or determination from everyone in the office. We were kept up to date with everything every step of the way. ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Neil was originally with Betteridge, but transferred to Castles as ......”

Share on :
Jul 09,2012
Minithumbup
claim your profile
Neil
By: 'W'
Jul 09,2012
0 people found
this helpful
Neil was originally with Betteridge, but transferred to Castles as Betteridge ceased trading. He was helpful and came to the property to meet us when requested over the course of 3 viewings. Overall he was friendly and helpful and the service was generally good. The only ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent staff, very helpful and they also gave the most ......”

Share on :
May 15,2012
Minithumbup
By: 'Phil39'
May 15,2012
0 people found
this helpful
Excellent staff, very helpful and they also gave the most accurate valuation of our property. We liked the fact that Neil sent a letter before he came round introducing himself. They may not be the largest in Aldershot but we really liked the personal attention ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We instructed castles having already seen a property we liked ......”

Share on :
May 03,2012
Minithumbup
claim your profile
Duncan
By: 'M'
May 03,2012
0 people found
this helpful
We instructed castles having already seen a property we liked but didn't have much hope in selling in time to be able to offer on the property. However we had a near asking price offer within 24hours of the property going on the market. We ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We received excellent professional advice from Steve relating to the ......”

Share on :
Feb 16,2012
Minithumbup
claim your profile
Tracy
By: 'Woodbarn'
Feb 16,2012
0 people found
this helpful
We received excellent professional advice from Steve relating to the relative advantages/disadvantages of selling or letting our flat (a small ground floor flat in a property containing 6 other flats very close to Farnham town centre). Having decided to hold on ownership of the property ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We have just completed and are very pleased with the ......”

Share on :
Jan 18,2012
Minithumbup
claim your profile
Simon
By: 'blackbird'
Jan 18,2012
0 people found
this helpful
We have just completed and are very pleased with the quality and level of service Castles provided, Duncan, Simon and Debbie were friendly, professional, helpful and accomodating. Having used several estate agents in the area over the past few years and dissapointed with most of ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Great service, always available to help (Duncan). We arranged the ......”

Share on :
Dec 27,2011
Minithumbup
claim your profile
Duncan
By: 'Mrs'
Dec 27,2011
0 people found
this helpful
Great service, always available to help (Duncan). We arranged the viewing with Simon- he's very patient, always smiling and really helpful. We had viewings with other agents from different agencies but Castles, Simon in particular, are the best. Would recommend to use them....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“The best estate agent we have ever used, a very ......”

Share on :
Dec 25,2011
Minithumbup
By: 'Mr'
Dec 25,2011
0 people found
this helpful
The best estate agent we have ever used, a very difficult purchase due to lots of issues with the seller but Duncan put himself out to sort issues and keep us informed every step of the way! Even arrived to give us the keys and ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We were very pleased with the service we received from ......”

Share on :
Dec 24,2011
Minithumbup
claim your profile
Duncan
By: 'Vicky'
Dec 24,2011
0 people found
this helpful
We were very pleased with the service we received from Duncan and his team. They were very responsive and were excellent in terms of communication. We were kept informed of each development in the selling process and even when the key agents were away the ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Competitive rates, Good market knowledge. I was satisfied with how ......”

Share on :
Dec 22,2011
Minithumbup
By: 'Jenni'
Dec 22,2011
0 people found
this helpful
Competitive rates, Good market knowledge. I was satisfied with how the Sale of my house was conducted. I would recommend Castles and their Services....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I found Castles to be very efficient and helpful keeping ......”

Share on :
Dec 22,2011
Minithumbup
By: 'Mrs'
Dec 22,2011
0 people found
this helpful
I found Castles to be very efficient and helpful keeping me informed throughout the process. Great customer service. I would not hesitate to recommend Castles to friends and family....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“A savvy and personalised service with an excellent knowledge of ......”

Share on :
Dec 21,2011
Minithumbup
By: 'Cassy'
Dec 21,2011
0 people found
this helpful
A savvy and personalised service with an excellent knowledge of the property market and property marketing, Castles provided the most accurate valuation and great images for the sale of our property. Their work with progressing the sale was really spot on and I would definitely ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I'm glad the people we were buying off chose to ......”

Share on :
Oct 07,2011
Minithumbup
By: 'Andy'
Oct 07,2011
0 people found
this helpful
I'm glad the people we were buying off chose to use Castles as their estate agent. Buying a property through these agents was actually an enjoyable process. They were very helpful and accommodating which was especially important as we were first time buyers. They were ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I would like to thank Duncan, and all at Castles, ......”

Share on :
Sep 30,2011
Minithumbup
By: 'Michael'
Sep 30,2011
1 people found
this helpful
I would like to thank Duncan, and all at Castles, for the way in which they helped with the purchase of my new house. The moving in pack is genius, very well thought out, and helpful especially the sweets as I have a vaery sweet ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“After a few false starts with other Estate Agents and ......”

Share on :
Sep 08,2011
Minithumbup
By: 'James'
Sep 08,2011
0 people found
this helpful
After a few false starts with other Estate Agents and almost being at the point of giving up trying to sell our flat, we decided to go to Castles for one last go - this turned out to be a really good decision and one ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Penny & Tracey were simply fantastic. I've had a few bad ......”

Share on :
Sep 07,2011
Minithumbup
By: 'S'
Sep 07,2011
0 people found
this helpful
Penny & Tracey were simply fantastic. I've had a few bad experiences with agents in the past but the team at Castles looked after the whole process of finding and moving a new tenant in. From start to finish Tracey was friendly, professional and extremely efficient. ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent profrssional service from start to finish, with continuous follow-up ......”

Share on :
Jul 29,2011
Minithumbup
By: 'P'
Jul 29,2011
0 people found
this helpful
Excellent profrssional service from start to finish, with continuous follow-up throughout....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Castles Aldershot branch were OK and competent enough.At one ......”

Share on :
Jul 03,2011
Minithumbup
By: 'mjw'
Jul 03,2011
0 people found
this helpful
Castles Aldershot branch were OK and competent enough. At one point during my property purchase there was an unexplained hiatus which I never really got to the bottom of - both sets of solicitors blaming each other for the failing to send paperwork. At this ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I found the estate agent Simon who came to carry ......”

Share on :
Jul 01,2011
Minithumbdown
By: 'Seller_C'
Jul 01,2011
0 people found
this helpful
I found the estate agent Simon who came to carry out a valuation on my property to be very patronising. He talked down to me and I felt it was because of my age (I'm only 24) and to an extent gender as he kept telling ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Duncan Pate
Nov 03, 2011
View all comments (1)
I am sorry to learn of your disatisfaction with the way you were dealt with by Simon (and previously Charlie). I am not familiar with the induvidual circumstances but if you would be kind enough to contact me personally I will thoroughly investigate your complaint. As you see from our other reviews we set very high standards and are always disappointed when clients feel our service had dropped below the standard they expect. I apologise on this occasion we haven't met our usual standards I hope ...

“Good level of service during a long and tricky sale ......”

Share on :
Mar 23,2011
Minithumbup
By: 'DaveF'
Mar 23,2011
0 people found
this helpful
Good level of service during a long and tricky sale and purchase....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“...”

Share on :
Mar 14,2011
Minithumbup
By: 'Dave'
Mar 14,2011
0 people found
this helpful
...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“...”

Share on :
Dec 15,2010
Minithumbup
By: 'PM'
Dec 15,2010
0 people found
this helpful
...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Mike&Scott at Castles Aldershot were a fantastic team to ......”

Share on :
Nov 16,2010
Minithumbup
By: 'Peter'
Nov 16,2010
0 people found
this helpful
Mike&Scott at Castles Aldershot were a fantastic team to deal with my purchase.They were extremely professional and pushed things at a very fast pace !I will recommend Castles to friends. Many thanks to all at the Aldershot Branch for such terrific service...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I sold with Aldershot and bought with Farnham. Both branches ......”

Share on :
Nov 08,2010
Minithumbup
By: 'KC'
Nov 08,2010
0 people found
this helpful
I sold with Aldershot and bought with Farnham. Both branches service was excellent and I"d like to thank them for all their hard work. They were more forthcoming with information and far more willing to press for results than the solicitors for which I"...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“All of the team at the Aldershot office were very ......”

Share on :
Oct 29,2010
Minithumbup
By: 'Mark'
Oct 29,2010
0 people found
this helpful
All of the team at the Aldershot office were very helpful and efficient (despite them undergoing an offcie refit at the time) and Scott was extremely patient and courteous despite having to endure my phone calls on an almost daily basis to find out what ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“The house I bought was the 2nd Castles showed me ......”

Share on :
Oct 09,2010
Minithumbup
By: 'Twiga'
Oct 09,2010
0 people found
this helpful
The house I bought was the 2nd Castles showed me and in the end I came back for a 2nd look and made an offer. Mike and Scott were very good about sorting out viewings even at short notice as I only had a week ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Duncan Pate
Oct 19, 2010
View all comments (1)
Thank you very much for your kind comments. We appreciate feedback it is extremely useful in our quest to continue improving our service. I agree with your comments on the length of time it sometimes takes, this is a source of some frustration for us too! I hope you will enjoy your new home. Duncan Pate MD Castles ...

“Excellent service from both Scott and Mike who spent many ......”

Share on :
Oct 02,2010
Minithumbup
By: 'Pam'
Oct 02,2010
0 people found
this helpful
Excellent service from both Scott and Mike who spent many months finding a suitable buyer and coping with all the setbacks in a professional manner. We really feel that they went 'all out' to sell our property and we couldn't have asked for more, from ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I am an investment buyer of residential property and this ......”

Share on :
Oct 01,2010
Minithumbup
By: 'Andrew'
Oct 01,2010
0 people found
this helpful
I am an investment buyer of residential property and this was my first dealings with Castles - Scott, Mike and the team were very helpful. Overall, impressed with the service style, responsiveness to my particular needs (as a buyer) which included several property access visits ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Castles Estate Agents (Aldershot & Farnham), Aldershot GU11 1JU



Find the Best Agent to
Sell or Rent Your Home

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn