100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Apr 03,2023
Apr 03,2023
0
people found
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Disappointing, dismissive and useless. To beging with, the selling team were nice enough and very communicative. Even if there were mistakes along the way they always seemed to find means to fix it, at least until the deposit was paid. But once the money were sent, and you signed the last document for the property; if you have any issues whatsoever with the it they will not interfere. YOU have to deal with everything, there were health and safety issues with our rental and the landlord agreed to end the tenancy early because they sent someone to evaluate the flat and there were serious issues; "the property manager" said this is not up to her and she can't help with any of the issues and to contact the landlord as he is the one who manages the property...shocking!!!! What is the purpose of Intercounty then? You can go and rent directly from the landlord in this case. Also Extremely rude and absolutely USELESS ... Unprofessional! This whole time looked only at ways to not take full accountability, and again "the property manager" tried to play the fools card stating that she wasn't aware of the situation, and when it was brought to her attention that emails have been sent in every detail, once she did see that everything was documented she then ignored us and did not answer the phone or her emails, only showing that she has no idea how to handle a situation. So I don't understand how can you be a property manager when you are solely relying on the landlord to deal with this, the tenant is left to whom?the tenant is left completely unprotected. What property are you managing? Or am I to understand that your job description is only to send a checklist and that is it? Tracey Coulthard was an absolute tool or at least behaving like one in this case and completely left me appalled of her lack of interest and unprofessionalism in finding a resolution; her main concern being to find ways to dismiss us, instead of helping closing this situation. Really goes to show what good people (or the lack of them) goes to ruin one's reputation.
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Latest Reviews
25th Feb 2021
reviewed by 'John'
18th Feb 2016
reviewed by 'Aimee'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £365,000 | £420,000 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 0 | 0 | 2 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Apr 03,2023
Apr 03,2023
0
people found
this helpful
this helpful
Disappointing, dismissive and useless. To beging with, the selling team were nice enough and very communicative. Even if there were mistakes along the way they always seemed to find means to fix it, at least until the deposit was paid. But once the money were ...
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Feb 25,2021
Feb 25,2021
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Many thanks to Lois and Jason great job and thanks for your help in getting the family sorted you are stars...
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Feb 18,2016
Feb 18,2016
0
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Outstanding care and attention to detail even when I was probably driving her nuts. Really good customer service. Extremely happy...
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Comment on agent fees
As expected
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
