33% sales valuation accuracy
0% sales fee satisfaction
100% lettings valuation accuracy
73% lettings fee satisfaction
Mar 21,2023
Mar 21,2023
2
people found
this helpful
this helpful
Where do I even start with these guys? We rented a property that they managed for a little over a year, and from the first minute, all they did was show their incompetence. Upon moving into the property it was clear that it had not been inspected after the previous tenant left, as we had no hot water or central heating. They responded to requests to fix this two days later, meaning we were without hot water over the weekend.
Very quickly after this, it also became clear that there were significant electrical issues in the property. Moss and Co had failed to provide the EICR, which they were required to do when we moved in. Upon receiving it a month later, after insisting that they provide it, the EICR in fact stated the installation was unsatisfactory. A simple assessment of the property prior to us moving in would have addressed these issues, but we had to live with ovens cutting out and circuits not working due to their oversight.
In the vast majority of situations in which remedial work was needed, I’d often be left emailing and calling to find out what was going on and why no one had replied to me.
One of their agents had the cheek to suggest that the property was rented ‘as seen’, using this to explain why work wouldn’t take place. Interestingly, the work that was requested involved electrical and plumbing work, that would not have been obvious in a viewing.
Infuriatingly, in a forwarded chain of emails that was not intended for our viewing, we saw evidence that an agent took pictures within the property without our consent. What makes it worse is that these pictures were taken of a mould patch, and Moss and Co did nothing to try to address the mould problem, as is their legal responsibility to do once made aware.
Lastly, upon us leaving the property, they claimed they would need to subtract a cleaning charge of around £500 from our deposit, despite us paying for a professional clean (even though the request for a professional clean is not legally enforceable). Upon providing a resolution (our cleaning company offered to come back to the property without charge if there is a dispute), they insisted on using their provider and aimed to charge us for this. Jonathan also arbitrarily chose a value to deduct for other goods in the property, and after providing evidence that this was too high, he agreed with our initial figure of £150. The dispute went to the deposit protection scheme, where they somehow requested £1,600 to be withheld from the deposit. Upon challenging this, they failed to provide any evidence to the DPS, and instead let the time lapse meaning I had to get a statutory declaration to receive my deposit. They didn’t engage in the process and we received the full amount we requested, albeit 2 months after leaving the property.
My advice is not to deal with these guys, and if you have to, ensure your are fully aware of your rights and the obligations that landlord and agents have, as they will try to shirk them.
Very quickly after this, it also became clear that there were significant electrical issues in the property. Moss and Co had failed to provide the EICR, which they were required to do when we moved in. Upon receiving it a month later, after insisting that they provide it, the EICR in fact stated the installation was unsatisfactory. A simple assessment of the property prior to us moving in would have addressed these issues, but we had to live with ovens cutting out and circuits not working due to their oversight.
In the vast majority of situations in which remedial work was needed, I’d often be left emailing and calling to find out what was going on and why no one had replied to me.
One of their agents had the cheek to suggest that the property was rented ‘as seen’, using this to explain why work wouldn’t take place. Interestingly, the work that was requested involved electrical and plumbing work, that would not have been obvious in a viewing.
Infuriatingly, in a forwarded chain of emails that was not intended for our viewing, we saw evidence that an agent took pictures within the property without our consent. What makes it worse is that these pictures were taken of a mould patch, and Moss and Co did nothing to try to address the mould problem, as is their legal responsibility to do once made aware.
Lastly, upon us leaving the property, they claimed they would need to subtract a cleaning charge of around £500 from our deposit, despite us paying for a professional clean (even though the request for a professional clean is not legally enforceable). Upon providing a resolution (our cleaning company offered to come back to the property without charge if there is a dispute), they insisted on using their provider and aimed to charge us for this. Jonathan also arbitrarily chose a value to deduct for other goods in the property, and after providing evidence that this was too high, he agreed with our initial figure of £150. The dispute went to the deposit protection scheme, where they somehow requested £1,600 to be withheld from the deposit. Upon challenging this, they failed to provide any evidence to the DPS, and instead let the time lapse meaning I had to get a statutory declaration to receive my deposit. They didn’t engage in the process and we received the full amount we requested, albeit 2 months after leaving the property.
My advice is not to deal with these guys, and if you have to, ensure your are fully aware of your rights and the obligations that landlord and agents have, as they will try to shirk them.
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Latest Reviews
17th Jan 2024
reviewed by 'Paul'
3rd Jan 2024
reviewed by 'Gianluca'
14th Sep 2023
reviewed by 'Diana'
2nd Sep 2023
reviewed by 'Lewis'
Opening Hours
Address
Moss & Co
42 Wimbledon Hill Road
Wimbledon,London
Greater London
SW19 7PA
020 8946 7661
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 33% | 0% | £0 | £0 |
| Lettings | 100% | 73% | £1,300 | £3,250 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 5 | 5 | 0 | 0 | 0 | 0 | 2 | 3 |
Areas covered
- SW19
- Wimbledon
- Merton
- Raynes Park
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
No Properties
Jan 17,2024
Jan 17,2024
0
people found
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I've been with Moss for 7 years and Jonatan looked after me and my family very well. I am very satisfied by the service provided, putting customer first and working on resolution very effectively....
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Jan 03,2024
Jan 03,2024
1
people found
this helpful
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Ellis Gordon was an excellent contact throughout our process, from viewing the property to making and offer and finally navigating the referencing process. He was available and helpful throughout and a credit to the organisation. We are looking forward to moving into our new place ...
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Dec 09,2023
Dec 09,2023
0
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An impatient, money-grabbing, bend and break the rules organisation. Consistently carrying out illegal evictions, harassment and leaving the properties they manage in gross condition. I also have suspicions of embezzlement, tax evasion and fraud....
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Sep 14,2023
Sep 14,2023
2
people found
this helpful
this helpful
I've been renting a council house for an incredibly expensive price through this agency (of which I was unaware, and which turned out to be illegal). Ash is a professional scammer, he also begged me and my flatmate to leave him a 5-star review last ...
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Sep 04,2023
Sep 04,2023
0
people found
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We terminated our contract with Moss & Co in 2021 having received a really poor and unprofessional service spanning a number of years. Under Moss's tenure our block in Wimbledon was poorly maintained and left in a dire state directly attributed to their substandard management. Amongst a ...
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Sep 02,2023
Sep 02,2023
1
people found
this helpful
this helpful
Nothing but Extraordinary. Kind, caring and fast acting.
I've been a tenant through Moss and Co for just about 6 months now and must say they are one of the best agents i have gone through for renting a property. As with many properties, there are ...
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Aug 11,2023
Aug 11,2023
2
people found
this helpful
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AVOID AT ALL COST. Having dealt with *^*^*( the owner, representing Moss& Co) as a property manager all I can say is that he is rude, aggressive unprofessional, and a law breaker, they have harassed, trespassed and insulted us as tenants, changed the locks despite ...
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Aug 30, 2023
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(1)
Dear Jean-Paul
I don't want us to fall out unnecessarily over this misunderstanding.
The one text message that you claim that you sent (I trust you may have sent it but it was not received), is simply not sufficient given the following communications from us over the past month, in addition to several visits to the property (without access) to see if anyone was in.
I was genuinely concerned for you both. We could see the bike in the hallway and so the flat did not look abandoned.
I ...
Mar 21,2023
Mar 21,2023
2
people found
this helpful
this helpful
Where do I even start with these guys? We rented a property that they managed for a little over a year, and from the first minute, all they did was show their incompetence. Upon moving into the property it was clear that it had not ...
read full review
read full review
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Yes
Oct 21,2021
Oct 21,2021
3
people found
this helpful
this helpful
We have been using Moss& Co to find tenants and to manage properties for some years now. Only recently has the service deteriorated . Without mentioning names the courtesy you receive will vary considerably depending on who is dealing with you. Emails are not answered swiftly. ...
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Jan 14,2020
Jan 14,2020
1
people found
this helpful
this helpful
Moss & Co. handled both the refurbishment and re-letting of my flat in Raynes Park.
Julie, who handled the refurbishment, was brilliant and arranged all the contractors and work to be done professionally and to a high standard.
Dominic and the lettings team did an equally ...
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Jun 24,2019
Jun 24,2019
1
people found
this helpful
this helpful
I am a new lease holder in a Wimbledon block which Moss & Co manage. So far I am very impressed with their service and constant updates. A special thanks to Marcus for being responsive and always available for my calls. I highly recommend them for ...
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Jun 20,2019
Jun 20,2019
0
people found
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We were very happy with Moss & Co as our agents! Whether it was a phone call or text message, they were always quick to respond. As we are new to Wimbledon we found them very knowledgable about the area and honest. Dominic or Jonathan were ...
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Comment on agent fees
Very reasonable
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Jun 10,2019
Jun 10,2019
3
people found
this helpful
this helpful
I had rented from Moss & Co for 2 years and I'd have to say my experience renting from them was exceptional. Harry was our Property Manager and he was very professional and prompt with scheduling maintenance tasks. He is very responsive, he gets things done when ...
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May 30,2019
May 30,2019
2
people found
this helpful
this helpful
Dominic from Moss & Co was a pleasure to work with, he is professional, knowledgeable and worked very hard in helping me rent my first apartment and I'm looking forward In hiring him again to rent my second apartment. Their management service has been great too ...
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Mar 12,2019
Mar 12,2019
5
people found
this helpful
this helpful
Words fail me. We had nothing but problems with them. Their marketing material is pure hype. They did not adhere to their T&Cs, accounts were not up-to-date, service charges not collected, unable to see anything real time. Complaints procedure non existent as the owner ...
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Oct 03,2017
Oct 03,2017
4
people found
this helpful
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Abysmal. We had no heater for a year. Last xmas we were left with no hot water, no washing machine and no heater for a week despite highlighting urgency. Took 4 months to replace dangerous windows which had to be propped open to allow air flow. ...
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Comment on agent fees
Bad. Not a fair assessment given on our situation.
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Oct 18,2016
Oct 18,2016
3
people found
this helpful
this helpful
Horrible experience overall. We have complained several times about the boiler not working but nothing has been done to fix the issue. We spent several days with no hot water, which is redicolous thinking on how much money you spend in rent.
They are not ...
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Comment on agent fees
normal.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 12:32 PM 21/10/2016 by Conor Murtagh
