Maison Estates Ltd
Coventry, CV5
4.8/5, 107 reviews
93% recommended
100% sales valuation accuracy
96% sales fee satisfaction
89% lettings valuation accuracy
99% lettings fee satisfaction

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“I have moved out of a property where I had no......”

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Dec 21,2022
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Lee
By: 'Nathan'
Dec 21,2022
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I have moved out of a property where I had no workings shower for over a year, unfortunately towards the end of the my tenancy I was unable to live in the property due to these issues. At the same time the Landlord had a different agent working for them where all these issues were raised.

However once Maison Estates took over these reports were lost and issues were not passed over.

Therefore, once I had left and asked for my deposit to be refunded this caused further issues as these reports did not exist and as not raised with them I had not argument.

I have since found out that by deposit was refunded and sent back to Maison Estates and not myself so I have received £0.00.

I have been emailing an agent by the name of Lee who has been helpful at times however whenever I have mentioned complaint or escalation I don't seem to see any progress.

The fact that I was having to pay a higher rent for a room in the house compared to others and did not have a working shower or able to get wifi in the room though it was part of the agreement, I am the one who has been penalised an not received the deposit.
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Latest Reviews

View all Reviews 107
12th Aug 2024
reviewed by 'Adedayo'
“Jay Patel, a representative from Maison Estate, exemplifies professionalism in apartment renting. Known for his meticulous attention to detail, Jay ......”
30th May 2024
reviewed by 'Anonymous'
“Ben was extremely helpful and communication was excellent. The process of selling our property was made simpler with his expertise ......”
21st May 2024
reviewed by 'Kelvin'
“Have an apartment tour with Jay . He is super nice and very helpful. Clearly explained all the details to us....”
11th Jan 2024
reviewed by 'Sudha'
“Great Service .Staffs are kind and explaining things clearly.Goood experience from starting till we get the keys....”
13th Jun 2023
reviewed by 'JK'
“Excellent customer service. Professional Friendly staff, well-explained processes. I would highly recommend them to anyone looking to rent....”
1st Jun 2023
reviewed by 'Helen'
“Really excellent communication and customer service. Very professional. Friendly staff and sensible, well-explained processes. I would highly recommend them to ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 10:00 - 14:00
  • Sunday: Closed
Address

Maison Estates Ltd
4 Hearsall Lane
Coventry
West Midlands
CV5 6QR
024 7667 5288

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 96% £110,000 £308,000
Lettings 89% 99% £325 £1,400
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
28 0 44 3 20 0 3 0 5 4
Areas covered
  • CV1
  • Coventry
  • CV2
  • Nuneaton
  • CV3
  • Hinckley
  • CV5
  • CV10
  • CV6
  • CV23
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Jay Patel, a representative from Maison Estat......”

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Aug 12,2024
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Jay
By: 'Adedayo'
Aug 12,2024
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Jay Patel, a representative from Maison Estate, exemplifies professionalism in apartment renting. Known for his meticulous attention to detail, Jay consistently goes above and beyond to ensure a smooth and stress-free experience for clients. His deep knowledge of the real estate market, combined with a ...
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“Highly recommended!...”

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May 30,2024
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Ben
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May 30,2024
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Ben was extremely helpful and communication was excellent. The process of selling our property was made simpler with his expertise and hands on approach....
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“Have an apartment tour with Jay . He is super......”

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May 21,2024
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Jay
By: 'Kelvin'
May 21,2024
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Have an apartment tour with Jay . He is super nice and very helpful. Clearly explained all the details to us....
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“Great Service .Staffs are kind and explaining......”

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Jan 11,2024
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Gerda
By: 'Sudha'
Jan 11,2024
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Great Service .Staffs are kind and explaining things clearly.Goood experience from starting till we get the keys....
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“Excellent customer service. Professional Frie......”

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Jun 13,2023
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Jay
By: 'JK'
Jun 13,2023
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Excellent customer service. Professional Friendly staff, well-explained processes. I would highly recommend them to anyone looking to rent....
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“Really excellent communication and customer s......”

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Jun 01,2023
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Jay
By: 'Helen'
Jun 01,2023
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Really excellent communication and customer service. Very professional. Friendly staff and sensible, well-explained processes. I would highly recommend them to anyone looking to rent....
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“Super helpful and great experience....”

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May 15,2023
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Jay
By: 'James1989'
May 15,2023
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Had a fantastic experience whilst trying to find a house. Jay was super helpful and very knowledgeable about the processes we were going to go through and what the next steps were. Really felt like he went above and beyond with how he helped. Very ...
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“We had been having an extremely difficult tim......”

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May 15,2023
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Jay
By: 'Kirsty'
May 15,2023
0 people found
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We had been having an extremely difficult time finding a rental property at the right price, location and size. We had viewings of properties with other agencies and even getting these viewings was painstaking. Then we looked at a property with Maison and came across ...
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“Excellent service provided by Sanjay and team......”

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Apr 06,2023
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By: 'LindaM'
Apr 06,2023
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Excellent service provided by Sanjay and team. Happy with communication and advice throughout the sale procedure. Recommended and would use again....
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“We had a fantastic moving experience with Mai......”

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Apr 05,2023
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Jay
By: 'Bommy'
Apr 05,2023
0 people found
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We had a fantastic moving experience with Maison Rental Company. Professional and timely communication from Jay and Gerda. We were kept informed throughout the process, both by email and phone, and any questions we had were promptly answered. In comparison to other letting agents in ...
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“Relocating from London to Coventry....”

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Apr 04,2023
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Sanjay
By: 'Bridgette'
Apr 04,2023
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I currently live in London and wanted to relocate to Coventry with my children. Not an easy task… Fantastic customer service from the start and excellent communication throughout. Jay took the time to explain the process and always checked in. He also made a very ...
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“The whole team is brilliant,...”

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Mar 31,2023
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Gerda
By: 'Rafael Guillen'
Mar 31,2023
0 people found
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The whole team is brilliant, from Jay, Gerda, Lee; they are really patient and are keen to help customers and going the extra mile. My wife and I had some minor issues with the property, but they were always very quick in supporting in many ...
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“friendly and professional...”

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Mar 30,2023
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By: 'Robert'
Mar 30,2023
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I've used Maison estates services now for over a year and have met and dealt directly with most of the team. I have found them all to be very friendly, professional and good communicators. I highly recommend this business....
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“I received a highly professional, friendly an......”

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Jan 12,2023
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By: 'Laura'
Jan 12,2023
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I received a highly professional, friendly and all round excellent service consistently for 8 years. As an overseas landlord, I relied on the team at Maison Estates to manage all aspects of my property. They managed several tenants over many years, refurbs, and the sale. Ever ...
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“I have used Maison Estates for some 12 years ......”

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Jan 12,2023
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Sanjay
By: 'Louise'
Jan 12,2023
0 people found
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I have used Maison Estates for some 12 years and watched their professional business grow. I can speak to somebody at any time and the whole team work together to give excellent results every time. Nothing is too much trouble for them and their knowledge is ...
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“I have moved out of a property where I had no......”

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Dec 21,2022
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Lee
By: 'Nathan'
Dec 21,2022
0 people found
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I have moved out of a property where I had no workings shower for over a year, unfortunately towards the end of the my tenancy I was unable to live in the property due to these issues. At the same time the Landlord had a ...
read full review
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“overall I had a positive experience with Mais......”

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Aug 17,2022
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By: 'George'
Aug 17,2022
0 people found
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overall I had a positive experience with Maison Estates. Despite missing out on the first property I viewed, Maison Estates made a considerable effort to assist me in finding an equally good property, and made me a priority for my second viewing. My only issue ...
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“Maison estates helped me get a beautiful flat......”

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Aug 12,2022
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Jessica
By: 'Nina'
Aug 12,2022
0 people found
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Maison estates helped me get a beautiful flat to call my home. All thanks to Jessica who went out of her way to see that this process was smooth and seamless for me. I want to say thank you Jessica and the whole Maison estate ...
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“Marvellous Move from Madrid to Home Through Maison...”

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Aug 08,2022
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By: 'JJARRETT'
Aug 08,2022
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Brilliant experience from start to finish. Jay was extremely helpful in helping us move into our new home. He, and the team, were especially accomodating with our situation in that we were moving back to England from Spain. Everything was made clear and precise to ...
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“Jay gave me 5* experience from start to finis......”

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Apr 21,2022
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Sanjay
By: 'Jo'
Apr 21,2022
0 people found
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Jay gave me 5* experience from start to finish. Excellent communication. Very helpful and straightforward. Property has been kept in immaculate condition. I would definitely recommend Maison Estates!...
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“The service provided by the team at Maison Es......”

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Mar 17,2022
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By: 'Sal Brar'
Mar 17,2022
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The service provided by the team at Maison Estates has been great on our purchases of new properties. They always kept us up to date with the sale progress to completion and answered all questions to keep us informed of all updates. Thank you to ...
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“Magnificent service from a very professional ......”

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Dec 17,2021
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Ben
By: 'Ray Sullivan'
Dec 17,2021
0 people found
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Magnificent service from a very professional company. Senior consultant Gerda terrific in completing our sale,which was not a simple matter. Great company to deal with, both on rental matter. and sales. We would be happy to use their expertise again....
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“We don't have enough words to express how ama......”

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Nov 24,2021
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By: 'Pabitra'
Nov 24,2021
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We don't have enough words to express how amazing Sanjay was, he was very professional and knowledgeable. Thank you !!...
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“Professional Service...”

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Nov 23,2021
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Sanjay
By: 'Shahid ilyas'
Nov 23,2021
0 people found
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Maisons estates provided me with a very Professional service and found us a tenant to suit our needs within our timescales. I recommend these guys anytime. They are always at the end of the phone whenever I call them and the process is very smooth....
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“Great Service, Professional, Honest and Helpf......”

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Oct 25,2021
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By: 'Sahil'
Oct 25,2021
0 people found
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Great Service, Professional, Honest and Helpful staff. All problems and doubts are cleared timely. I would certainly recommend Maison Estates....
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“Great communication and support provided thro......”

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Oct 23,2021
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By: 'Paula'
Oct 23,2021
0 people found
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Great communication and support provided throughout the buying process. A professional and efficient organisation. It was a pleasure doing business and I'd definitely feel confident using this organisation for any future sales....
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“This firm is fantastic at communicating and a......”

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Oct 22,2021
Minithumbup
By: 'T.'
Oct 22,2021
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This firm is fantastic at communicating and are excellent to deal with. I would highly recommend for both selling property and managing rentals. T.Salt...
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“Great communication, very knowledgeable and h......”

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Aug 25,2021
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Gerda
By: 'Dan'
Aug 25,2021
0 people found
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Great communication, very knowledgeable and helpful staff. Made the whole process as easy as possible. Would definitely recommend. Many thanks....
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“Excellent service...”

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Aug 24,2021
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By: 'Sat Singh'
Aug 24,2021
0 people found
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Excellent service in finding tenants for my property. Professional, courteous and knowledgeable in keeping me updated through the whole process from Initial meeting to key handover. Thanks to all the team!...
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“Good Service...”

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May 26,2021
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By: 'Tenant'
May 26,2021
1 people found
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Overall I received a good service. Maison Estates Ltd representatives have provided good service from booking the viewing to receiving the keys....
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By: Sanjay Panchal
May 27, 2021
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Thank for you for your positive Testimony of our service which has been relayed to the Team and welcome to your new Home. With Kind Regards, MAISON Estates. ...
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Tenant Fees

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Last updated at 04/01/2023, 1:55 PM by Ben Herbert
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 12:55 PM 04/01/2023 by Ben Herbert

Awards won by Maison Estates Ltd, Coventry CV5 6QR



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