67% sales valuation accuracy
33% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Mar 17,2023
Mar 17,2023
5
people found
this helpful
this helpful
Can I give 0 stars?
Our property went on the market almost 15 weeks ago, and in all that time we've had 2 viewings. Even in the slowest market this seems unreasonable.
The communication from the office has been very poor, we received a viewing from somone I do not believe was proceedable at the time. I believe this as I was told by 2 members of staff in the office, but the manager disagrees.
We haven't been told what is being done to sell our house, we were told at the original valuation appointment that they hoped it would be sold in 4-6 weeks and we are significantly further down the line with no update of what is happening. The only advice we've had in that time is to reduce the price, even though we originally listed at the recommended price.
We are very unhappy with the service and would not recommend to anyone.
Our property went on the market almost 15 weeks ago, and in all that time we've had 2 viewings. Even in the slowest market this seems unreasonable.
The communication from the office has been very poor, we received a viewing from somone I do not believe was proceedable at the time. I believe this as I was told by 2 members of staff in the office, but the manager disagrees.
We haven't been told what is being done to sell our house, we were told at the original valuation appointment that they hoped it would be sold in 4-6 weeks and we are significantly further down the line with no update of what is happening. The only advice we've had in that time is to reduce the price, even though we originally listed at the recommended price.
We are very unhappy with the service and would not recommend to anyone.
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Latest Reviews
21st Aug 2024
reviewed by 'Tony'
17th Mar 2023
reviewed by 'Amy'
11th Aug 2020
reviewed by 'Anthony'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 33% | £235,000 | £385,000 |
| Lettings | 0% | 0% | £585 | £585 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 2 | 0 | 1 | 0 | 0 | 1 | 5 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Aug 21,2024
Aug 21,2024
0
people found
this helpful
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Marketed my property for sale with Farrell and Heyworth Garstang. If I could give zero I would. The service I received was non existent, zero communication feedback ridiculously poor. Took them 6 months to put the For Sale sign in the garden. Arranged a viewing without ...
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Jul 19,2023
Jul 19,2023
0
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this helpful
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Very helpful staff in helping us view and secure a property....
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Mar 17,2023
Mar 17,2023
5
people found
this helpful
this helpful
Can I give 0 stars?
Our property went on the market almost 15 weeks ago, and in all that time we've had 2 viewings. Even in the slowest market this seems unreasonable.
The communication from the office has been very poor, we received a viewing from somone I ...
read full review
read full review
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Yes
Oct 05,2020
Oct 05,2020
3
people found
this helpful
this helpful
We sold a property Through the Garstang branch - the pitch was all around customer service excellence which was justification of the £3k fee - we accepted this and proceeded and to be fair a buyer was found quickly and we got full asking price. ...
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Sep 12,2020
Sep 12,2020
1
people found
this helpful
this helpful
NOT recommended, complacent, inefficient use another estate agent, in particular do not use Garstang branch although some of the other branch staff seem to have the same superior attitude. Do they go on courses in how to offend customers. Recommend a shake up and a ...
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Aug 11,2020
Aug 11,2020
4
people found
this helpful
this helpful
After, text messages, emails and personal visit to the branch in Garstang, we hear nothing, then see the property has gone. Very poor for local company, or perhaps I drink in the wrong circles....
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Jul 27,2020
Jul 27,2020
5
people found
this helpful
this helpful
The slowness and lack of communication lets these agents down. You are the customer and should be regularly updated and feel valued at every stage. Can be pleasant but be aware and alert to any tactics. I would take your business and hard earned money ...
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Jun 01,2018
Jun 01,2018
4
people found
this helpful
this helpful
Had awful experiences very bad customer service care from this agent in both carnforth and garstang that discriminate against disabled when seeking rental property they never contact owners dont seem to know anything about property they rent and one said yes can view then from ...
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Comment on agent fees
Terrible
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Sep 22,2016
Sep 22,2016
5
people found
this helpful
this helpful
Made an apptmnt for a Thursday. Told it had been booked for Friday. Apptmnt was definitely made for Thursday to fit in with my schedule. When I rang to check where they were it took 10 mins for someone to answer. I did get an answer ...
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Sep 22, 2016
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(1)
Dear Ms Harrison,
We're sorry there has been some confusion with your viewing and that you have had some difficulty getting in touch. I have asked my colleague to telephone you today in the hope that we can re-book a viewing at your convenience.
If you have any further queries please don't hesitate to contact either myself or one of my colleagues in branch at 01995 600666 ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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