100% sales valuation accuracy
100% sales fee satisfaction
Mar 15,2023
Mar 15,2023
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Worst company ever
Haart had manage my property almost three years , signed three years contracts which i really regret and haart will not terminate it .always can't get hold of anyone , they never answer phone call and never reply email, unless you put in a complain then you might be lucky to receive a reply. I have been trying to contact them to arrange for my contractor to attend to fix the ventilation issues since june 2022 and no body reply or response until environmental health contacted haart in oct2022 because tenent complain about mould. Then Haart only willing to correspond with me ,but refuse to arrange my contractor to attend . charlotte from Haart insisting to use their top maintenance company eventhought this is a specialist ventilation problem and top maintenance has no idea how to repair or replace the system. After months of delay(haart reasoning is lack of staff, unable to cope with workload, hence don't have time to answer my phone call and email, don't have time to make appointment for my contractor to attend ) finally new ventilation system install by my contractor in December 2022.took Haart 6months just to make an appointments with tenent to allow access. In Febuary 2023, Haart deducted my rental income and give me an invoice, claiming top maintance had fix the ventilation system, which is not true as i paid 700pound to my contractor to replace it in December. Been trying to contact Heart since then to ask for a refund and no reply again. This is not the first time Haart just deduct money off rental income claiming work that has not been carry out. Check your statements carefully if you want to use Haart. They will always add fees , services etc that you haven't agreed to or they haven't done onto your rental account . Regarding the mould issues from oct 2022, i still waiting for Heart to response . i constantly calling and emailing , but no reply at all. They are the worst management company ever. I really don't know how to contact them. Also , there is one and a half year of outstanding bills tenent don't want to pay and Haart is too scared to collect it for me. In the three years , i never get a property visit report , reasons from Haart is due to covid, they don't do property visit anymore. i honestly don't know if they have any employee as i cant get hold of anyone since january .can someone from heart please contact me as there are lots of outstanding issues needed to be sorted . you collect management fee monthly without fail but you are not contactable since january and previously june2022-oct2022. It is hard to understand why you keep going invisible.
Haart had manage my property almost three years , signed three years contracts which i really regret and haart will not terminate it .always can't get hold of anyone , they never answer phone call and never reply email, unless you put in a complain then you might be lucky to receive a reply. I have been trying to contact them to arrange for my contractor to attend to fix the ventilation issues since june 2022 and no body reply or response until environmental health contacted haart in oct2022 because tenent complain about mould. Then Haart only willing to correspond with me ,but refuse to arrange my contractor to attend . charlotte from Haart insisting to use their top maintenance company eventhought this is a specialist ventilation problem and top maintenance has no idea how to repair or replace the system. After months of delay(haart reasoning is lack of staff, unable to cope with workload, hence don't have time to answer my phone call and email, don't have time to make appointment for my contractor to attend ) finally new ventilation system install by my contractor in December 2022.took Haart 6months just to make an appointments with tenent to allow access. In Febuary 2023, Haart deducted my rental income and give me an invoice, claiming top maintance had fix the ventilation system, which is not true as i paid 700pound to my contractor to replace it in December. Been trying to contact Heart since then to ask for a refund and no reply again. This is not the first time Haart just deduct money off rental income claiming work that has not been carry out. Check your statements carefully if you want to use Haart. They will always add fees , services etc that you haven't agreed to or they haven't done onto your rental account . Regarding the mould issues from oct 2022, i still waiting for Heart to response . i constantly calling and emailing , but no reply at all. They are the worst management company ever. I really don't know how to contact them. Also , there is one and a half year of outstanding bills tenent don't want to pay and Haart is too scared to collect it for me. In the three years , i never get a property visit report , reasons from Haart is due to covid, they don't do property visit anymore. i honestly don't know if they have any employee as i cant get hold of anyone since january .can someone from heart please contact me as there are lots of outstanding issues needed to be sorted . you collect management fee monthly without fail but you are not contactable since january and previously june2022-oct2022. It is hard to understand why you keep going invisible.
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £510,000 | £510,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 6 | 0 | 2 | 0 | 1 | 0 | 1 | 1 |
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Mar 15,2023
Mar 15,2023
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Worst company ever
Haart had manage my property almost three years , signed three years contracts which i really regret and haart will not terminate it .always can't get hold of anyone , they never answer phone call and never reply email, unless you put in a ...
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Feb 04,2023
Feb 04,2023
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It was a pleasure to deal with the letting team at Harrow Very professional and quick to reply at every time to most of the query and also call backs. We are very very grateful to ROBERT BIZGAN. ROBERT is very professional in his work, ...
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Jan 22,2023
Jan 22,2023
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A very professional and friendly staff especially Mr Robert Bizgan who always listen and is available at all times to assist. I’m delighted with the service provided....
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May 21,2022
May 21,2022
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Profesional letting company extremlly helpful.Thank you for all the process during our papers Robert we really appreciate the service quality and we will recommend Haart for who ever will ask....
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May 19,2022
May 19,2022
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Great service from Ionut Buciuleac from the property management team . Very pleased with the way he handled my situation.I'm doing 5 star only from Ionut becouse from Haart Agency I'm not happy how they treated me after 3 years....
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Mar 05,2021
Mar 05,2021
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They take to easy the documents and everything, in one week I was moving , the staff is very friendly, they have a lot of patience , my agent was Joseph Mckeown , they help me very much , good communication and I invite you to get in touch ...
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Jan 18,2021
Jan 18,2021
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Recently completed the sale of a property through Haart, Harrow. Maxine & Daisie led the sale & gave faultless service. Professional, excellent friendly communications & quick provision of needed information. I have no hesitation in recommending Haart, Harrow & their afore mentioned employees....
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Jan 18, 2021
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Thank you so much for your kind words Elaine.It was a pleasure working with you and we wish you all the best for the future. ...
Dec 20,2018
Dec 20,2018
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they have been so easy and wondercful to deal with, very efficient and on point with every part of the process, cant thank them enough for their help and re-assurance...
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Comment on agent fees
not bad at all
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Dec 14,2018
Dec 14,2018
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Denise always deals with my queries professionally and efficiently. I have no problem recommending her and Haart to prospective letting landlords....
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Jul 12,2018
Jul 12,2018
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Haart in Streatfield road have been extremely professional and helpful on every occasion. Specially Ifraaz and Lia who have been my main point of contact have helped me along the buying experience.
I will recommend them for any future property needs regardless of buying or ...
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Comment on agent fees
Kept me updated regularly without putting unnecessary pressure
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Jun 18,2018
Jun 18,2018
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We are very grateful to Ifraz Ahmed from Haart for helping us to sell our house. He was attentive and very supportive of us during this time. We have no hesitation in recommending him to anyone who wants to sell their property....
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Comment on agent fees
We knew the fee from the start which we accepted
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May 21,2017
May 21,2017
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Absolutely first class service
All the team worked exceptionally hard from the very beginning of the sale of my house to completion keeping me informed throughout the process fromantic finding a buyer dealing with solicitors always at the end of the phone to answer any ...
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Comment on agent fees
Very fair they earned every penny
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Mar 09, 2018
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Hi there,
Thanks for your kind words and thank you for the 5-star feedback.
Have a wonderful day,
Regards
Ross ...
Sep 18,2015
Sep 18,2015
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This is the worse ever dealing with sales agent, where no one there to acknowledge the phone. Every other day i use to call, but not a single reply. I could not get the viewing even after left name and number ., There were no reply ...
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Sep 23, 2015
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Hi Lorcan
I'm really sorry to hear this. Please could you email [email protected] so we can investigate.
Many thanks
Melanie Smith
Customer Relations Manager ...
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