“Avoid if you want to be an ethical landlord or happy tenant...”
1 Star Review
Mar 10,2023
By:
'Grace'
Mar 10,2023
Branch: Brighton, 117-118 Western Road
Services: Lettings (as a Tenant)
Rent PCM: £1300
Would you recommend?: No
Postcode: BN1
Branch: Brighton, 117-118 Western Road
Lettings (as a Tenant)
Rent PCM: £1300
Postcode: BN1
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people found
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AVOID LIKE THE PLAGUE IF YOU WANT TO BE AN ETHICAL LANDLORD (or to be a happy tenant when you move out).
I had heard the lettings reputation of Fox & Sons had long before renting with them, but decided to give them the benefit of the doubt as I worked in a decent & fair property agent for many years.
- At move in I was warned by the previous tenant that she had been ripped off. So much so that she gave me a copy of her check out report, in the hopes I could use to prevent the same thing. An example of something she was charged for - the washing machine tray not closing properly.
- I had a number of maintenance issues throughout the tenancy & these were always well managed, apart from those I said not to worry about - a cracked window and a dodgy light switch. I was very happy with the management until I was leaving.
- The problem has come at check out - it's been over 40 days and still no deposit. Now I have heard they are disputing ridiculous amounts in a way I feel is unreasonable and unethical.
- Thankfully I took high res photographs at check out because I had friends who said they to dispute a lot at TDS, because of their lettings reputation & because of the previous tenant's experiences. The flat was cleaned to a professional standard and very minimal wear & tear. Obviously as someone worked in property I have a very good idea of landlord & tenancy law, and what is reasonable. I would warn all current tenants to get a copy of the previous tenant's report and take high res photos on check in & departure. (You can also check the EXIF data of the pics taken to check in, because the check out photos are to a different standard of the ones you will receive on check in. Something could look streakier or unclean simply because of the aperture & ISO. )
- F&S use an insurance deposit scheme rather than custodial scheme for deposits - this is a yellow flag as they hold the deposit and it is v difficult to get the deposit if the agent doesn't initiate the return or doesn't inform the landlord timely. In my case it's been over 6 weeks and the dispute process has not yet fully kicked off. Thankfully I can afford to dispute if I need to, but many tenants may not be able to & would be forced to accept the amount without dispute - because they needed the money.
- I left the flat in extremely good condition, professionally cleaned with no wear and tear. Because I know what unethical practices can be like sadly, I even use a hi-polymer eraser on any skirting boards or doors - that is how careful I would be and how you know this is not exaggeration.
- The agent has informed me they don't look at the previous check out report or check in which is ridiculous. I have evidence of check in photos & check out photos I took myself, cleaning receipts, even photos of cleaning underway! I am grateful I listened to the advice of previous tenants & protected myself.
Examples include
- Claiming that a hob ignition switch is missing when it is missing in my check in photos and on the previous tenant's photos.
- Claiming that damage or marks have occurred that are present on check in photos
- Claiming there was a blind missing (they looked for 3 blinds in a room with 2 windows!)
- A light switch that stopped working and was reported
- Claiming that cleaning hasn't been done on the inside of the washing machine because stained rubber from wear & tear. (Thankfully for the warnings I literally took a video of the cleaning of it! But who else in their right mind would do that and be able to dispute it?!)
If you can afford to lose your deposit when you leave then go for it. But if you're a landlord please work with a company that doesn't try to rip off people (willfully or through incompetence I'm not sure) & if you're a tenant save yourself the pain and go with somewhere that's fair & ethical. If this is how a tenant with a high standard & no damage is treated, I can't imagine what they'd do if you actually accidentally did some damage and how fair they would be about that.
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