17% sales valuation accuracy
40% sales fee satisfaction
50% lettings valuation accuracy
50% lettings fee satisfaction
Mar 17,2013
Mar 17,2013
5
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My own experience of this firm almost mirrors that of 'badlytreatedtenant' (above).
The director responsible for investigating internal complaints refused to acknowledge correspondence from me for six months, then claimed the internal complaints procedure had not been exhausted when the matter was raised with the Property Ombudsman.
The staff member from Property Management issued a Notice to Quit using the wrong legislative grounds, leaving me with no apparent recourse through the Sheriff Court. She continually denied having made this error for three months following my vacation from the property, then finally admitted it in an email - stating that she'd acknowledged this mistake to me much earlier. Not likely.
The member of staff from Property Management allowed the Landlords to make deductions from the tenancy deposit for replacement carpets, despite these never being listed on the inventory as new and despite the landlords having no receipts for them. She allowed them to calculate the apportionment value based on the price of a new carpet, despite being told there were no legal grounds for doing this. Similar deductions were made for cleaning and I was invoiced for a full deep clean of the whole house, despite the check out inventory only listing a few basic cleaning issues.
The check out inventory was a disgrace, with no reference being made back to the check in inventory. This resulted in me receiving a long list of 'missing' items which, strangely enough, the agent then located in the property once I'd told them exactly where they were.
My requests for copies of repair logs and other correspondence from the landlords were met with lengthy delays and when they did arrive it became evident that a number of the repair issues I'd raised over the years had never been recorded. There were also a number of false statements that had been made by the Agent to the landlord in relation to things they'd claimed to have attended to on his behalf (and hadn't) and a number of responses made by the landlords in relation to my concerns about outstanding repairs that had never been conveyed to me.
While a number of the negative issues I experienced while using this agent can be attributed to the landlord and his reluctance to carry out decent repairs / general bad attitude, the way in which this firm handled (or rather, didn't handle) problems was dreadful. Over six months following my departure from the property I am still awaiting a decision from the Property Ombudsman regarding their conduct and a refund for over 70% of my tenancy deposit. I would advise anyone (tenant or landlord) looking for a decent management agent to look elsewhere.
The director responsible for investigating internal complaints refused to acknowledge correspondence from me for six months, then claimed the internal complaints procedure had not been exhausted when the matter was raised with the Property Ombudsman.
The staff member from Property Management issued a Notice to Quit using the wrong legislative grounds, leaving me with no apparent recourse through the Sheriff Court. She continually denied having made this error for three months following my vacation from the property, then finally admitted it in an email - stating that she'd acknowledged this mistake to me much earlier. Not likely.
The member of staff from Property Management allowed the Landlords to make deductions from the tenancy deposit for replacement carpets, despite these never being listed on the inventory as new and despite the landlords having no receipts for them. She allowed them to calculate the apportionment value based on the price of a new carpet, despite being told there were no legal grounds for doing this. Similar deductions were made for cleaning and I was invoiced for a full deep clean of the whole house, despite the check out inventory only listing a few basic cleaning issues.
The check out inventory was a disgrace, with no reference being made back to the check in inventory. This resulted in me receiving a long list of 'missing' items which, strangely enough, the agent then located in the property once I'd told them exactly where they were.
My requests for copies of repair logs and other correspondence from the landlords were met with lengthy delays and when they did arrive it became evident that a number of the repair issues I'd raised over the years had never been recorded. There were also a number of false statements that had been made by the Agent to the landlord in relation to things they'd claimed to have attended to on his behalf (and hadn't) and a number of responses made by the landlords in relation to my concerns about outstanding repairs that had never been conveyed to me.
While a number of the negative issues I experienced while using this agent can be attributed to the landlord and his reluctance to carry out decent repairs / general bad attitude, the way in which this firm handled (or rather, didn't handle) problems was dreadful. Over six months following my departure from the property I am still awaiting a decision from the Property Ombudsman regarding their conduct and a refund for over 70% of my tenancy deposit. I would advise anyone (tenant or landlord) looking for a decent management agent to look elsewhere.
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Latest Reviews
13th Aug 2024
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reviewed by 'Pooja'
8th May 2020
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Opening Hours
Address
The Property Bureau (Glasgow)
Melville House70 Drymen Road
Glasgow
East Dunbartonshire
G61 2RH
0141 943 1110
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 17% | 40% | £0 | £0 |
| Lettings | 50% | 50% | £475 | £1,450 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 2 | 13 | 0 | 0 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Aug 13,2024
Aug 13,2024
0
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Worse experience ever !!!!!! When I left my room has been rented by someone else but the agency didn’t give a contract to the new tenant so I had to pay for 2 months while someone else was living there !!!!! Every time I tried to call ...
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Nov 13,2023
Nov 13,2023
0
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The worst company I have ever dealt with in my life.
I have never waited less than 4 months for a repair.
Almost zero communication from them at all times....
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Nov 09,2023
Nov 09,2023
0
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The rented property is Flat 4/1,55 Mitchell Street, Glasgow, G1 3LN. Please, tenants, don't ever come here or choose this apartment. We have suffered a lot in just two months in this house. I know this sounds silly, but any of you can have a chat ...
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Jun 07,2023
Jun 07,2023
0
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I had a terrible experience with this company. I rented my mother's house through the Property Bureau a number of years ago. They never checked the condition of the house. When the tenants left the place was disgusting and we had to pay out a ...
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Mar 16,2021
Mar 16,2021
0
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Fantastic ! Jenni at property bureau is an asset to the team . Nothing but positive remarks to say . Highly recommend...
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May 08,2020
May 08,2020
1
people found
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Shysters or simply representing unscrupulous landlords - i'm not sure.
Regardless, be very wary when you rent from these guys. Nearly 4 months down the line that is me finally getting my deposit back after fighting about cleaning and the replacement of a carpet in one ...
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Jan 23,2020
Jan 23,2020
4
people found
this helpful
this helpful
Sadly I have nothing positive to say about Property Bureau, who I am currently renting my home from. Avoid at all costs. They will not fulfill their legal responsibility as a letting agent to provide accommodation that is water tight, heated sufficiently, and functioning to ...
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May 07, 2020
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(2)
Hi Claire
Sorry to hear you are also suffering as a result of Property Bureau's negligence. Hopefully your issues have been sorted by now, but if not, the email address is [email protected]. We are still living with the consequences of repairs not being made before the pandemic. ...
Feb 03,2019
Feb 03,2019
1
people found
this helpful
this helpful
I've had a great experience with Property Bureau from the very beginning. Signing the lease after viewing the property was really hassle-free and they have always kept their promises since. They are very responsive to all my enquiries whenever there's a fault in my flat. ...
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Jan 15,2018
Jan 15,2018
13
people found
this helpful
this helpful
As you can't give a rating of 0, 1 will have to do.
My flatmate and I stayed in a property listed with property bureau for over a year and a half.
Throughout that time we had constant emails, phone calls and hassle from the agents at ...
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Aug 07,2017
Aug 07,2017
7
people found
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I rented off this time waste of a company in January this year, I was allowed to move into a property that had clearly not been professionally cleaned as stated. I ended my tenancy after 4 months living in the property that I kept extremely acceptable ...
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Feb 17,2016
Feb 17,2016
4
people found
this helpful
this helpful
LANDLORDS DO NOT USE THIS COMPANY- showing excuse for a business. We left our name about 2 dif. properties, had to chase up the staff to get proper and full information. Was told property let agreed and left our number in case anything fell through or ...
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Comment on agent fees
BAD
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Sep 07,2014
Sep 07,2014
4
people found
this helpful
this helpful
Worst letting agent I have ever found, you have to fight to get your deposit back. Staff are not friendly at all...
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Jul 12,2014
Jul 12,2014
2
people found
this helpful
this helpful
You have to fight to get deposit back through a company called safe deposits scotland organisation 2 months after vacating and still waiting...
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Apr 26,2014
Apr 26,2014
3
people found
this helpful
this helpful
They've never attended repairs. After I informed them I will be vacating the property in summer, they decided to ask us to move out on 31st March 2014. A property that was unfurnished and no photographic inventory provided, they decided to with-hold £1500 deposit of ours. The ...
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What agent could do to change your mind?
Be there for both tenants and landlord. Help the tenants more (when it comes to property maintenance) - they are the middleman between the tenant and landlord but they clearly failed.Attached Filesnbsp;
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Apr 14,2014
Apr 14,2014
0
people found
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I would like to thank Mark Coll who was extremely helpful on the day I was checking out of the flat which I had been renting from the Milngavie branch for the past year and a half. All the staff that I had spoken to ...
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Jul 30,2013
Jul 30,2013
3
people found
this helpful
this helpful
I wish that I had read the previous reviews before I used the Property Bureau. My experience dittos that of both of the reviews and I am currently in dispute with the Property Bureau over a cleaning bill that they have slapped me with for £150. ...
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Mar 17,2013
Mar 17,2013
5
people found
this helpful
this helpful
My own experience of this firm almost mirrors that of 'badlytreatedtenant' (above).
The director responsible for investigating internal complaints refused to acknowledge correspondence from me for six months, then claimed the internal complaints procedure had not been exhausted when the matter was raised with the ...
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Jul 31,2012
Jul 31,2012
5
people found
this helpful
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Agent did not attend to repairs, ignored emails, ignored complaints. Did not allow termination of lease at the end of the contracted date. Flat was very dirty when let out, cleaned to a high standard when leaving. Was left in a better standard than was ...
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What agent could do to change your mind?
Acknowledged problems, attempted to fix them, left the flat in a reasonable state (it was disgusting) and not expect it to be in a better state when keys handed back (although it was by far). Not be so blatant in cheating the tenant out of the deposit and by sticking to the terms of the lease agreement.Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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