100% sales valuation accuracy
50% sales fee satisfaction
Mar 16,2013
Mar 16,2013
6
people found
this helpful
this helpful
I wouldn't use this firm again for several reasons. My main reason for dissatisfaction was their approach to getting me to sign their sales contract, which was basically not to highlight some of the main clauses and left it for me to find out whilst reading the small print. For example, wanting to tie me in for a 26 week period - way beyond what any other agents wanted. Also, we had a discussion about commission and agreed 1%. Was I wrong to assume that this would be 1% of the sale price? Actually, when the agent put it in the contract he made it 1% of the asking price but didn't clarify this in conversation. If that is their policy then fine but at least explain that to me when we have the conversation about commission rather than waiting to see if I spot it in the contract small print. As customers we may only sell a property 2 or 3 times in our lives so I think the onus is on the agent to be up front and honest about their charges and how they do business. I thought they were guilty of 'sharp' practice - probably not illegal but immoral and/or sloppy. I can't rate their sales and marketing much better either. They generated very few serious viewings (1 to be precise) and the agent they sent round to do some of these viewings was so junior the only contribution he was able to make was to open the doors. In summary, a disappointing experience and I wouldn't use them again.
What agent could do to change your mind?
To be up front and honest about the contract - taking the time to explain the clauses and the associated costs. Use more experienced staff to show properties.Attached Filesnbsp;
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Latest Reviews
3rd Nov 2023
reviewed by 'Endrit'
31st Aug 2023
reviewed by 'Rudi'
16th Mar 2013
reviewed by 'Matt'
Opening Hours
Address
Connells
5 Wycombe Place The Quadrant
Marshalswick,St Albans
Hertfordshire
AL4 9RH
01727 851 100
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 50% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 0 | 0 | 1 | 1 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Nov 03,2023
Nov 03,2023
0
people found
this helpful
this helpful
I bought a house and Costas help me so much.
He made everything so easy for me....
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Aug 31,2023
Aug 31,2023
2
people found
this helpful
this helpful
I had the worst experience with Connells invMarshalswick, St Albans. I felt that I need to write this review so that what happened to me does not happen to anyone else.
I contacted Connells in September 2022 and they came and carried out a valuation. I ...
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Jun 25,2017
Jun 25,2017
0
people found
this helpful
this helpful
A very professional agency. I bought a property recently through Connells, during the purchase of my property all my dealings with the staff, primarily Fai, was very helpful and efficient. I appreciated the advice given to me and the negotiations undertaken on my behalf. I ...
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Comment on agent fees
Good
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Mar 16,2013
Mar 16,2013
6
people found
this helpful
this helpful
I wouldn't use this firm again for several reasons. My main reason for dissatisfaction was their approach to getting me to sign their sales contract, which was basically not to highlight some of the main clauses and left it for me to find out whilst ...
read full review
read full review
What agent could do to change your mind?
To be up front and honest about the contract - taking the time to explain the clauses and the associated costs. Use more experienced staff to show properties.Attached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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