100% sales valuation accuracy
95% sales fee satisfaction
84% lettings valuation accuracy
92% lettings fee satisfaction
Feb 03,2023
Feb 03,2023
1
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Have had a terrible experience and stressful year dealing with *. He has been highly unprofessional in correspondence with a bullying undertone at several stages when we simply requested issues such as mice to be sorted (which was a block issue), unavailability for a property viewing, as well as stating we would be seeking to dispute deposit charges. Its very sad in this day you cannot be assertive as a black woman without being labelled aggressive in dispute processes. We're happy this horrendous experience is behind us and hope the staff have further training on subconscious biases and how to communicate with people in a normal manner.
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Jun 16, 2023
It is very rare that we receive a negative review, and it's true that even if you do your best, you cannot please everyone. Being told "No" when shouting at us for no justifiable reason is not grounds for a complaint, and is certainly not grounds to turn the matter into a race issue. Thankfully our other positive reviews will highlight this one as disingenuous.
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Latest Reviews
3rd Nov 2023
reviewed by 'Abi'
31st Oct 2023
reviewed by 'Gordon'
2nd Aug 2022
reviewed by 'David'
20th Aug 2021
reviewed by 'Maria & George'
Opening Hours
Address
Homezone Property Services
149 Croydon Road
Beckenham
Kent
BR3 3QH
sales: 020 3794 7545 lets: 020 8464 9962
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 95% | £165,000 | £42,500,000 |
| Lettings | 84% | 92% | £525 | £5,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 53 | 0 | 58 | 1 | 34 | 0 | 14 | 0 | 4 | 0 |
Areas covered
- BR3
- Beckenham
- BR1
- Eden Park
- BR2
- Elmers End
- BR4
- BR5
- Bromley
- BR6
- Shortlands
- BR7
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Nov 03,2023
Nov 03,2023
0
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I’m writing a review as a buyer of a property. The conveyancing process took a long time and required a lot of back and forth. The Homezone team were very helpful and available to the end. Of course I know they represented the seller ...
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Nov 03, 2023
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Many thanks for your kind words Abi, you were a pleasure to work with. All leasehold properties take a little longer than freehold properties but you were patient with the process. Matthew, Denise and I hope you will be very happy in your new home. ...
Oct 31,2023
Oct 31,2023
0
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Sam was a pleasure to deal with as we sold our home and bought a new one through Homezone. She was very quick to respond to any queries and always took time to understand our requirements. She provided clear and honest advice about conditions in ...
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Nov 01, 2023
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Thank you for your kind words Gordon, it was a great pleasure and a privilege to work with you and your family, I'm delighted that it all went so smoothly for you all and hope that you will be very happy in your new home. ...
Feb 03,2023
Feb 03,2023
1
people found
this helpful
this helpful
Have had a terrible experience and stressful year dealing with *. He has been highly unprofessional in correspondence with a bullying undertone at several stages when we simply requested issues such as mice to be sorted (which was a block issue), unavailability for a property viewing, ...
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Jun 16, 2023
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(1)
It is very rare that we receive a negative review, and it's true that even if you do your best, you cannot please everyone. Being told "No" when shouting at us for no justifiable reason is not grounds for a complaint, and is certainly not grounds to turn the matter into a race issue. Thankfully our other positive reviews will highlight this one as disingenuous. ...
Aug 02,2022
Aug 02,2022
1
people found
this helpful
this helpful
We could not have asked for a better experience when selling our home with Homezone! They were friendly and helpful, especially since our situation was a little tricky. They kept us informed every step of the way, and did a great job of staying on ...
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Aug 02, 2022
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Thank you for your kind words, David, it was a real pleasure helping you and your family to achieve your sale within your desired timeframe and we wish you every success and happiness with your new adventure abroad. ...
Aug 20,2021
Aug 20,2021
0
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We purchased our property via Homezone 9 years ago, had very positive experience from the service, and decided to sell the same property with the same agency. Neil, Tina and Wendy were exceptional from the beginning with having an accurate and honest valuation, good communication for ...
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Nov 07,2019
Nov 07,2019
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I sold my house through Homezone Beckenham very friendly & helpful staff especially Matthew, Sam & Denise I would definitely recommend them....
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Oct 30,2019
Oct 30,2019
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Would definitely recommend Homezone - Beckenham. From day one they have been professional friendly and efficient.
They have excellent local knowledge and have always gone that extra mile for their customers whether you are buying or selling....
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Oct 18,2019
Oct 18,2019
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Didn't waste time with pointless viewings. Found the right buyer. They were quick, efficient and helpful throughout. When I needed a locksmith they sorted it. When I needed house clearance they sorted it. Friendly staff that were an absolute pleasure to deal with and who ...
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Jun 17,2019
Jun 17,2019
0
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I lived for over 2 years on a Homezone rental property and I was very pleased with the support and assistance from this agency, especially from Stephen and Esther who did a fantastic work to help me in all my rental queries.
I would definitely recommend ...
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Jun 16,2019
Jun 16,2019
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Our dealings with HomeZone, especially Matthew and Denise, were faultless. We couldn't recommend the company higher - very professional and efficient throughout the process of selling our flat. Customer service was second to none from all members of staff, and queries were answered quickly and ...
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Comment on agent fees
Very good.
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Apr 15,2019
Apr 15,2019
1
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Homezone were fantastic. Matthew, Samantha, and Denise were really accommodating - allowing me to view the property multiple times, and always responsive to my questions and needs. They were friendly, knowledgeable, and helpful. I'd recommend them as agents to anyone looking to buy....
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Good
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Apr 13,2019
Apr 13,2019
1
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Excellent support from start to finish managing a complex sale. Very knowledgable about their area and responsive when contacted, which really helped the sale go smoothly. Friendly, yet professional, I would not hesitate to recommend Homezone Property Services....
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Comment on agent fees
Very competitive rates.
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Feb 11,2019
Feb 11,2019
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I would recommend Matthew & Denise as they knew the market we were operating in as well as potential clients already on their books so viewings got booked in very quickly. We got the price we were looking for and overall service was fantastic....
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Comment on agent fees
Very good.
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Feb 06,2019
Feb 06,2019
0
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Matthew, Denise and Sam were so helpful with the purchase of my Mums retirement flat. They were very supportive and proactive with any queries we had, and sought to move things along as quickly as possible for us. They really provide a personal service and ...
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Comment on agent fees
As buyers we can't comment on this
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Feb 06,2019
Feb 06,2019
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I would highly recommend the Team at HomeZone for your property sale (or indeed purchase) as my own experience was faultless.
Our property sale was far from straight forward but Matthew, Sam and Denise were incredibly patient and knowledgable throughout the process....
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Comment on agent fees
Thanks again HZ, will pass on your details to anyone looking for property services around Beckenham etc.
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Jan 28,2019
Jan 28,2019
0
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We were pleased to receive an honest and transparent working relationship with Denise. We experienced a good few hiccups because of our purchasers but Denise diligently worked to smooth them out. Her professionalism combined with empathy and friendliness definitely helped keep us sane through the ...
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Comment on agent fees
good
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Jan 25,2019
Jan 25,2019
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Very efficient. We have bought a property in Beckenham and we have been very impressed by the level of professionalism and care concerning this Agency. We would thoroughly recommend the Estate Agent Matthew Wales and his very professional staff....
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Jan 25,2019
Jan 25,2019
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Very efficient. We have bought a property in Beckenham and we have been very impressed by the level of professionalism and care concerning this Agency. We would thoroughly recommend the Estate Agent Matthew Wales and his very professional staff....
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Jan 22,2019
Jan 22,2019
0
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Homezone were consistently polite, friendly and keen to get everything set up and keep communication high between us as renters and our landlords.
I've had some poor experiences with agencies in the past so it was quite refreshing to deal with a company that actually ...
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Nov 19,2018
Nov 19,2018
0
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Purchased a property with the help of both Matthew Wales and Denise Haines. Both were extremely helpful, efficient, and very knowledgeable of their fields. Matthew has been even more helpful with his knowledge of gas boilers and utilities in general. We were so impressed with ...
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Nov 13,2018
Nov 13,2018
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Due to a catalogue of mishaps befalling our various prospective buyers, it took a full year to complete the sale of our property but we didn't ever consider changing agents because the Homezone team were very dedicated, determined, helpful and professional....
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Comment on agent fees
Very fair fees
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Nov 12,2018
Nov 12,2018
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The whole team were great from start to finish. Communication was great and we were always kept informed. We ended up letting our flat through them and had a similar experience. Would recommend highly...
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Nov 12,2018
Nov 12,2018
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I've recently both sold and bought properties through Homezone Beckenham and both times I've been impressed with the service they offer. Sam and Denise plus Matthew and Esther were all highly professional plus really easy and pleasant to deal with....
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Comment on agent fees
Fees very reasonable
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Nov 12,2018
Nov 12,2018
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I have already bought a property through Homezone and was really impressed so let my flat through them too. Although Stephen was not involved in my property purchase he was equally helpful with the letting of the flat. Great communication and they have found me ...
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Nov 10,2018
Nov 10,2018
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We used HomeZone to sell our flat and can't recommend them enough. Matthew has very good knowledge of the current market and Beckenham and is very honest with his valuation rather than just giving an unrealistic high figure to get you through the door. He ...
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Comment on agent fees
HomeZone’s fees are very reasonable which was what attracted us to them initially.
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Oct 15,2018
Oct 15,2018
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I felt quite anxious about letting my flat but Homezone have made the whole process stress-free. I could not be present for most of it as I'm often abroad on business but Stephen has gone far above and beyond the call of duty to help ...
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Jul 31,2018
Jul 31,2018
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From start to finish Homezone we're a pleasure to deal with and professional throughout. The service we received was above and beyond any I have experienced before. My view of Estate Agents has changed forever and for the better. Denise, Samantha and owner Matthew were ...
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Comment on agent fees
Excellent value fees. Worth every penny for the effort and service delivered.
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Jun 27,2018
Jun 27,2018
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Myself and my partner have selected Homezone, Beckenham branch,for these past years and we highly recommend it. The staff are excellent and caring, they will go the extra mile to find you the right property. They are always available and willing to help with ...
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Comment on agent fees
Good
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May 31,2018
May 31,2018
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From the get go to completion the service and management provided by Homezone Property Services staff was super efficient . Photographs of the two properties under their management were of a very high and professional standard. Communication was also regular including any queries we had being ...
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Comment on agent fees
For the top quality service provided - Agent's Fees extremely fair!!
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May 30,2018
May 30,2018
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We came in contact with Homezone as our property changed from a different agent to Homezone. Matthew came to introduce himself and explain all the changes. He was very professional. When we gave our notice, Esther made all the process very easy and I was ...
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Matthew
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Esther
(58)
Stephen
(48)
Denise
(24)
Samantha
(12)
Kelly
Ruthie
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
In the unlikely event that a client has a complaint with Homezone, Director Matthew Wales should be contacted at the branch and will assist is resolving the complaint.
Last updated at 9:47 AM 16/03/2016 by allAgents
