“AVOID AT ALL COST!!!...”
1 Star Review
Feb 01,2023
By:
'Toni'
Feb 01,2023
Branch: London, 192 Lower Road
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: E13
Branch: London, 192 Lower Road
Lettings (as a Landlord)
Postcode: E13
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people found
this helpful
I would strongly avoid appointing Holland as your letting agents/property managers, unless you want to be scammed. Elsa Ramsamy put forward two contractors to carry out boiler repairs and cylinder works from Gary (Gary Property Services) and Sal (Master Building Service/Master Locking Systems). They seem to work together to provide inflated quotes, so that you only have two extremely high quotes to compare against. Their way of saying two contractors can’t be wrong basically. I mistakenly trusted Holland to source contractors for me as they manage my property, for boiler works and after 7 months and spending nearly £10,000 the tenants still do not have hot water or heating. Their intention is not to fix your problems, but to prolong the period by ‘misdiagnosing’ other ‘issues’ so that you spend money on fixing small parts on your boiler or cylinder, instead of actually getting a new boiler. I’ve still not got a new boiler. I’ve since done my own investigations with a trusted contractor and they have informed me that not only did they ‘misdiagnose’, I’m sure intentionally, but they inflated the quotations significantly which they were absolutely appalled and disgusted by and have now advised me to report them to trading standards. When asked for a breakdown of the costs, one contractor thought that charging me £250 an hour was fair as that’s what he charges. This was £2000 for a days work. Think what you will if the average in London is £90! I told Susana Valdez the general manager and she laughed and said ‘oh did they send a small army? I should have been an engineer’. The sheer incompetence is astounding. She seems to have no clue what goes on at the company and seems to be all talk but no substance. If the manager has a such a lack of professionalism, you can only assume what the employees are like. The cylinder installed a quick google check you can buy for £500 and they charged me £4400 including labour.
Landlords which are already stuck in contract with Holland, I do advise you find your own trusted contractor to assess the works required and provide yourself with your own quotes. I suspect they prey on overseas landlords who are not aware of the costs or landlords who take a really hands-off approach.
The high ratings are strange and I have suspicion to believe are only from friends, colleague, contractors or family as if you look closer all landlords have the issues with them.
From my horrendous experience I just wanted to make others aware so that they are not also scammed by these criminals.
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